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Thread: virtumonde removal assistance request

  1. #21
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    OK, that's looking good now, how are things running ?

    I would like to have another look at that iexplore file, it shouldn't be there.

    navigate to C:\Documents and Settings\Bob\iexplore.exe
    and Right click on the file and select Properties
    Let me know how big the file is and any other information there
    Microsoft MVP Consumer Security 2009 -2010
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  2. #22
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    This one looks a tad fishy.

    It's 91k, created 11-11-2007, modified 2004-08-04, accessed 2007-12-04

    The version tab looks completely legit. Version: 6.0.2900.2180, Copyright Microsoft Corporation. All rights reserved. etc.

  3. #23
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    Lets try and get a read on it

    Download suspicious file packer from here

    Unzip it to desktop, open it then copy/paste the list of files below,
    press next & it will create an archive on your desktop called Requested Files[date:Time].cab
    • Files to be Packed.

      C:\Documents and Settings\Bob\iexplore.exe



    Now visit Jotti
    Click on Browse... and navigate to Requested Files[date:Time].cab that was created on your desktop
    Click Open
    Please post back, to let me know the results.

    If Jotti is too busy please try Virustotal
    Microsoft MVP Consumer Security 2009 -2010
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  4. #24
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    It came back clean using both services.

    To answer your previous question, things are running just fine, but they have been for a while now.

  5. #25
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    Let's get it checked out by the experts

    Please send an E-Mail to -- detections AT spybot.info (replace AT with @, no spaces)

    As the message title put -- Suspicious iexplore.exe
    Include this link in the body of the E-Mail -- http://forums.spybot.info/showthread...959#post141959
    Please include any comments you would like to make

    Attach Requested Files[date:Time].cab
    now send the mail.

    Navigate to C:\Documents and Settings\Bob\iexplore.exe
    Make sure you can see .exe on the end of iexplore
    Right click and select Rename
    Rename it to iexplore.exe.vir

    That will stop it from running untill we find out what it is

    Apart from that, .........

    Congratulations your logs look clean :D

    Let's see if I can help you keep it that way

    First lets tidy up :D

    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.

    Please delete
    suspicious file packer
    Requested Files[date:Time].cab

    You can also delete any logs we have produced, and empty your Recycle bin.

    Reset System Restore.
    Now you should disable System restore to purge any infected files and then re-enable it,

    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.
    Restart your computer

    Turn ON System Restore

    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Un-Check Turn off System Restore.
    Click Apply, and then click OK.

    AntiSpyware
    • AntiSpyware is not the same thing as Antivirus.
      Different AntiSpyware programs detect different things, so in this case it is recommended that you have more than one.
      You should only have one running all the time, the other/s should be used "on demand" on a regular basis.
      All the programs in this list have a free version.
      it is worth paying for one and having "realtime" protection, unless you intend to do a manual scan often.
    • Spybot - Search & Destroy <<< A must have program
      • It includes host protection and registry protection
      • A hosts file is a bit like a phone book, it points to the actual numeric address (i.e. the IP address) from the human friendly name of a website. This feature can be used to block malicious websites
    • a-squared Free <<< A good "realtime" or "on demand" scanner
    • AVG Anti-Spyware 7.5 <<< A good "realtime" or "on demand" scanner
    • superantispyware <<< A good "realtime" or "on demand" scanner
    • Ad-Aware 2007 Free <<< A good "realtime" or "on demand" scanner


    Prevention
    • These programs don't detect malware, they help stop it getting on your machine in the first place.
      Each does a different job, so you can have more than one
    • Winpatrol
      • An excellent startup manager and then some !!
      • Notifies you if programs are added to startup
      • Allows delayed startup
      • A must have addition
    • SpywareBlaster 3.5.1
      • SpywareBlaster sets killbits in the registry to prevent known malicious activex controls from installing themselves on your computer.
    • SpywareGuard 2.2
      • SpywareGuard provides real-time protection against spyware.
      • Not required if you have other "realtime" antispyware or Winpatrol
    • ZonedOut
      • Formerly known as IE-SPYAD, adds a long list of sites and domains associated with known advertisers and marketers to the Restricted sites zone of Internet Explorer.
    • MVPS HOSTS
      • This little program packs a powerful punch as it blocks ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
      • For information on how to download and install, please read this tutorial by WinHelp2002.
      • Not required if you are using other host file protections


    Internet Browsers
    • Microsoft has worked hard to make IE.7 a more secure browser, unfortunately whilst it is still the leading browser of choice it will always be under attack from the bad guys.
      Using a different web browser can help stop malware getting on your machine.
      • Make your Internet Explorer more secure - This can be done by following these simple instructions:
        1. From within Internet Explorer click on the Tools menu and then click on Options.
        2. Click once on the Security tab
        3. Click once on the Internet icon so it becomes highlighted.
        4. Click once on the Custom Level button.
          • Change the Download signed ActiveX controls to Prompt
          • Change the Download unsigned ActiveX controls to Disable
          • Change the Initialise and script ActiveX controls not marked as safe to Disable
          • Change the Installation of desktop items to Prompt
          • Change the Launching programs and files in an IFRAME to Prompt
          • Change the Navigate sub-frames across different domains to Prompt
          • When all these settings have been made, click on the OK button.
          • If it prompts you as to whether or not you want to save the settings, press the Yes button.
        5. Next press the Apply button and then the OK to exit the Internet Properties page.

      If you are still using IE6 then either update, or get one of the following.
      • FireFox
        • With many addons available that make customization easy this is a very popular choice
        • NoScript and AdBlockPlus addons are essential
      • Opera
        • Another popular alternative
      • Netscape
        • Another popular alternative
        • Also has Addons available


    Cleaning Temporary Internet Files and Tracking Cookies
    • Temporary Internet Files are mainly the files that are downloaded when you open a web page.
      Unfortunately, if the site you visit is of a dubious nature or has been hacked, they can also be an entry point for malware.
      It is a good idea to empty the Temporary Internet Files folder on a regular basis.

      Tracking Cookies are files that websites use to monitor which sites you visit and how often.
      A lot of Antispyware scanners pick up these tracking cookies and flag them as unwanted.
      CAUTION :- If you delete all your cookies you will lose any autologin information for sites that you visit, and will need your passwords

      Both of these can be cleaned manually, but a quicker option is to use a program
    • ATF Cleaner
      • Free and very simple to use
    • CCleaner
      • Free and very flexible, you can chose which cookies to keep



    Also PLEASE read this article.......So How Did I Get Infected In The First Place

    The last and most important thing I can tell you is UPDATE.
    If you don't update your security programs (Antivirus, Antispyware even Windows) then you are at risk.
    Malware changes on a day to day basis. You should update every week at the very least.

    If you follow this advice then (with a bit of luck) you will never have to hear from me again :D


    If you could post back one more time to let me know everything is OK, then I can have this thread archived.

    Happy surfing K'
    Microsoft MVP Consumer Security 2009 -2010
    If we have helped, please consider a donation
    THESE INSTRUCTIONS ARE FOR THIS USER ONLY

  6. #26
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    Hello,

    We have checked that file and it is the usual exe file from the Internet Explorer.

    Best regards
    Sandra
    Team Spybot

  7. #27
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    Strange place for it to be located ?
    Oh well, as long as it is safe

    My thanks to all involved

    K'
    Microsoft MVP Consumer Security 2009 -2010
    If we have helped, please consider a donation
    THESE INSTRUCTIONS ARE FOR THIS USER ONLY

  8. #28
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    Thank you katana.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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