System freezes running 1.5.1.15

[rickeb1]

I have been running Spybot successfully for several years with no problems. I had been running the previous version of Spybot, and after a recent file update, my computer would freeze solid during the middle of a scan, and always at the same spot. I uninstalled it, downloaded and installed version 1.5.1.15, but still have the same problem. I next tried the new beta version, but still the same problem.

The scan gets to the point of looking for Vario.AntiVirus, and then the system locks up solid - I can't move the mouse cursor, can't bring up Task Manager, nothing. The only thing I can do then is reboot the system by powering off/on. By the way, I am running a Windows XP system, Athlon 64 processor, 1Gb memory.

I have looked at the common response to this type of problem, and I've tried following all of the suggestions, deleting the suggested files, etc. etc. All to no avail.

Given all of the reports related to the latest Spybot freezing and locking up systems that otherwise run witt no problems, it seems there is a problem with Spybot. Is there any fix or workaround available for this issue?

[ZeldaManiac44]

I've never seen it freeze in the middle of a scan, but mine lags terribly usually at the same spot, I think it's the same spot you described too. But it starts to move after ten minutes or so. The scans always take 45 - 50 minutes total. Even when Spybot runs at Startup before other programs aren't supposed to be in the backround, it'll take 45 minutes.

And always, well, almost always (9 times out of 10) when I close Spybot it'll bring up the Task Manager saying "the program is not responding, End Task"? The only time I've had the whole machine freeze was when I kept trying to "End Task" and force SB to exit.

From what I've read on these forums, some people have had better results when they switch back to v1.4 of SB S&D. I'm also running WinXP (HE SP2) Intel Celeron 2.67Ghz, 248MB RAM.

[spybotsandra]

Hello,

Please try new Spybot beta: http://www.spybotupdates.biz/files/b...15he-beta2.exe

Best regards
Sandra
Team Spybot

[rickeb1]

Tried the latest beta version, still have the same problem. This is very frustrating as I have been a big proponent of Spybot for some time, and now it seems to have become unusable .

[spybotsandra]

Hello,

Please try the following:
Please run Spybot - Search & Destroy in "Advanced Mode" and go to "Settings" -> "Ignore products".
There tick the checkbox in front VarioAntivirus.
Please try if the scan works now.

Best regards
Sandra
Team Spybot

[rickeb1]

I did as suggested, and checked off to ignore Vario.AntiVirus (all 4 entries), and ran Spybot again. It got quite a bit further this time before locking up my system - it died on "84059/106700 Search2Find".

For the heck of it, I restarted my system, went into Spybot and told it to ignore the Vario.AntiVirus entries as well as the Search2Find entries (2 of them). Ran Spybot again, and this time it locked up my system at "66412/106700 GainGator". It doesn't look like ignoring certain products is going to fix the problem.

[spybotsandra]

Hello,

Please run a scan in safe mode:
http://www.computerhope.com/issues/chsafe.htm
That should fix it.

Best regards
Sandra
Team Spybot

[rickeb1]

Booted into Safe Mode, ran Spybot without ignoring any products. This time my system froze up at "84141/106700 Smitfraud-C".

[Henrik]

My wife's XP pc had this same problem. I opened msconfig and set it to restart only basic services. then rebooted, ran SpyBot. This time SpyBot completed the scan, and found nothing but did report a conflict with Vario.Antivirus.

Then I ran AdAware, it di not find anything. Then I ran AVG AntiVirus full scan and it found nothing. So, I am not sure if SpyBot got it cleaned or not. Tonight I am going to scan with SpyBot again with all services activated.

[rickeb1]

Thanks Henrik! Please post an update if you find a way around this issue - it is very frustrating!