Problem loading sites that require login

**goeser** · 2007-12-27, 18:48

My computer refuses to load any site that requires some form of logging in (gmail, ebay, facebook, etc.). I have read another thread about the same issue and it was suggested that they run Hijackthis and post the results of the scan. However, the solution that was posted was specific to that user so I don't know how to fix the problem for me. I ran Hijackthis but don't know what to make of the results.

Here is what the scan gave me:
Logfile of HijackThis v1.99.1
Scan saved at 9:55:28 AM, on 12/26/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton Internet Security\ISSVC.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Verizon Wireless\V CAST Music Manager\MEMonitor.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\SearchProtocolHost.exe
C:\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.firefox.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: IE - {0CB66BA8-5E1F-4963-93D1-E1D6B78FE9A2} - C:\Program Files\WinBudget\bin\matrix.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: MEMonitor.lnk = C:\Program Files\Verizon Wireless\V CAST Music Manager\MEMonitor.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: FirstClass® - {02011FE3-C22B-451d-9A25-BF4DBB38B8E7} - C:\WINDOWS\Downloaded Program Files\fcplugin.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: *.doginhispen.com
O15 - Trusted Zone: *.whataboutadog.com
O16 - DPF: {9C196458-4145-46AF-8A77-1506878DFECA} (FirstClass® Control) - http://mail.westside66.org/ClientDownloads/fcplugin.cab
O18 - Protocol: fcp - {B3133379-8789-4D3C-9593-C205D7297501} - C:\WINDOWS\Downloaded Program Files\fcplugin.dll
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - c:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

Thanks.

**ndmmxiaomayi** · 2007-12-29, 08:15

Hi goeser.

Welcome to Safer Networking.

Step 1

Please download FindAWF by noadfear from Noadfear or Geeks to Go.

Save it to your desktop.

Double click on FindAWF.exe to run it. Press any key to continue, followed by pressing the number 1 and pressing Enter.

A report will be produced once it's done. Please post this report as well as a new HijackThis log in your next reply.

Note: Do not select other options until you are told to do so.

Step 2

Please download and install CCleaner Slim.
Once installed, double click on the desktop shortcut created.
On the leftmost column, click on Tools.
On the middle column, click on Uninstall.
At the bottom right hand corner, click on the Save to text file... button.
By default, it saves this file to C:\Program Files\CCleaner named install.txt. You may want to save it to your desktop to find it easily. Click Save.
Close CCleaner.

In your next reply, please post:

FindAWF report
A new HijackThis log
CCleaner install.txt

**goeser** · 2007-12-29, 18:14

Find AWF report by noahdfear ©2006
Version 1.40

The current date is: Sat 12/29/2007
The current time is: 10:59:56.14

bak folders found
~~~~~~~~~~~

Directory of C:\PROGRA~1\ITUNES\BAK

09/07/2007 03:55 PM 267,064 iTunesHelper.exe
1 File(s) 267,064 bytes

Directory of C:\PROGRA~1\QUICKT~1\BAK

06/29/2007 05:24 AM 286,720 QTTask.exe
1 File(s) 286,720 bytes

Directory of C:\PROGRA~1\SYMNET~1\BAK

08/05/2007 08:10 AM 100,056 SNDMon.exe
1 File(s) 100,056 bytes

Directory of C:\WINDOWS\EHOME\BAK

08/10/2004 12:04 PM 59,392 ehtray.exe
1 File(s) 59,392 bytes

Directory of C:\WINDOWS\SYSTEM32\BAK

08/10/2004 06:00 AM 15,360 ctfmon.exe
1 File(s) 15,360 bytes

Directory of C:\HP\DRIVERS\HPLSBW~1\BAK

10/14/2004 02:54 PM 253,952 lsburnwatcher.exe
1 File(s) 253,952 bytes

Directory of C:\PROGRA~1\COMMON~1\SYMANT~1\BAK

01/09/2007 04:32 PM 58,984 ccApp.exe
1 File(s) 58,984 bytes

Directory of C:\PROGRA~1\GOOGLE\GOOGLE~1\BAK

08/05/2007 11:58 AM 68,856 GoogleToolbarNotifier.exe
1 File(s) 68,856 bytes

Directory of C:\PROGRA~1\HEWLET~1\HPBOOT~1\BAK

02/25/2005 11:34 PM 245,760 HPBootOp.exe
1 File(s) 245,760 bytes

Directory of C:\PROGRA~1\ADOBE\READER~1.0\READER\BAK

05/11/2007 02:06 AM 40,048 Reader_sl.exe
1 File(s) 40,048 bytes

Directory of C:\PROGRA~1\COMMON~1\REAL\UPDATE~1\BAK

05/05/2005 04:39 PM 180,269 realsched.exe
1 File(s) 180,269 bytes

Directory of C:\PROGRA~1\JAVA\JRE16~1.0_0\BIN\BAK

07/12/2007 03:00 AM 132,496 jusched.exe
1 File(s) 132,496 bytes

Duplicate files of bak directory contents
~~~~~~~~~~~~~~~~~~~~~~~

267048 Nov 2 2007 "C:\Program Files\iTunes\iTunesHelper.exe"
267064 Sep 7 2007 "C:\Program Files\iTunes\bak\iTunesHelper.exe"
102400 Nov 14 2007 "C:\WINDOWS\Installer\{E3FEE4E7-4488-4A3F-A6BD-13745936EADB}\iTunesIco.exe"
116008 Nov 14 2007 "C:\Documents and Settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 7.5.0.20\iTunesSetupAdmin.exe"
116008 Nov 14 2007 "C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\KHOB0NMT\iTunesSetupAdmin[1].exe"
116024 Oct 17 2007 "C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\OPQ96BQD\iTunesSetupAdmin[1].exe"
286720 Oct 19 2007 "C:\Program Files\QuickTime\QTTask.exe"
286720 Jun 29 2007 "C:\Program Files\QuickTime\bak\QTTask.exe"
100056 Aug 5 2007 "C:\Program Files\SymNetDrv\bak\SNDMon.exe"
59392 Aug 10 2004 "C:\WINDOWS\ehome\ehtray.exe"
59392 Aug 10 2004 "C:\WINDOWS\ehome\bak\ehtray.exe"
15360 Aug 10 2004 "C:\WINDOWS\system32\ctfmon.exe"
15360 Aug 10 2004 "C:\WINDOWS\system32\bak\ctfmon.exe"
253952 Oct 14 2004 "C:\hp\drivers\hplsbwatcher\bak\lsburnwatcher.exe"
58984 Jan 9 2007 "C:\Program Files\Common Files\Symantec Shared\bak\ccApp.exe"
40960 Aug 5 2007 "C:\Program Files\Google\googletoolbar1user.exe"
1145896 Jan 29 2007 "C:\Program Files\Best Buy Rhapsody\google_bar\GoogleToolbarInstaller_en.exe"
138168 Aug 5 2007 "C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe"
68856 Aug 5 2007 "C:\Program Files\Google\GoogleToolbarNotifier\bak\GoogleToolbarNotifier.exe"
245760 Feb 25 2005 "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\bak\HPBootOp.exe"
40048 May 11 2007 "C:\Program Files\Adobe\Reader 8.0\Reader\bak\Reader_sl.exe"
180269 May 5 2005 "C:\Program Files\Common Files\Real\Update_OB\bak\realsched.exe"
36972 May 5 2005 "C:\Program Files\Java\jre1.5.0\bin\jusched.exe"
132496 Jul 12 2007 "C:\Program Files\Java\jre1.6.0_02\bin\bak\jusched.exe"

Logfile of HijackThis v1.99.1
Scan saved at 11:03:52 AM, on 12/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton Internet Security\ISSVC.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Verizon Wireless\V CAST Music Manager\MEMonitor.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\BESTBU~1\rhaphlpr.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\notepad.exe
C:\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.firefox.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: IE - {0CB66BA8-5E1F-4963-93D1-E1D6B78FE9A2} - C:\Program Files\WinBudget\bin\matrix.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: MEMonitor.lnk = C:\Program Files\Verizon Wireless\V CAST Music Manager\MEMonitor.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: FirstClass® - {02011FE3-C22B-451d-9A25-BF4DBB38B8E7} - C:\WINDOWS\Downloaded Program Files\fcplugin.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: *.doginhispen.com
O15 - Trusted Zone: *.whataboutadog.com
O16 - DPF: {9C196458-4145-46AF-8A77-1506878DFECA} (FirstClass® Control) - http://mail.westside66.org/ClientDownloads/fcplugin.cab
O18 - Protocol: fcp - {B3133379-8789-4D3C-9593-C205D7297501} - C:\WINDOWS\Downloaded Program Files\fcplugin.dll
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - c:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

**goeser** · 2007-12-29, 18:16

CCleaner
2350
Adobe Flash Player ActiveX
Adobe Flash Player Plugin
Adobe Reader 8.1.0
Age of Empires III
Age of Mythology
Age of Mythology - The Titans Expansion
Agere Systems PCI Soft Modem
AiO_Scan
AiOSoftware
Apple Mobile Device Support
Apple Software Update
ATI Display Driver
AutoUpdate
Best Buy Digital Music Store
BufferChm
CameraDrivers
CC_ccProxyExt
ccCommon
CCleaner (remove only)
ccPxyCore
Copy
Counter-Strike: Source
CP_AtenaShokunin1Config
cp_dwSharkTaleAlbums1
cp_dwSharkTaleCards1
cp_dwShrek2Albums1
cp_dwShrek2Cards1
CP_PLSBusinessFlyers
CreativeProjects
CreativeProjectsTemplates
CueTour
Day of Defeat: Source
Destinations
Director
DivX Codec
DivX Content Uploader
DivX Converter
DivX Player
DivX Web Player
DocProc
DocumentViewer
easy Internet sign-up
Easy Internet Sign-up
Fax
Finale NotePad 2007
FirstClass® Client
Google Toolbar for Internet Explorer
Half-Life 2
Half-Life 2: Deathmatch
Help and Support Additions
High Definition Audio Driver Package - KB888111
HijackThis 1.99.1
Hotfix for Windows XP (KB915800)
Hotfix for Windows XP (KB935448)
HP Boot Optimizer
HP Deskjet Printer Preload
HP Help and Support 4.0
HP Image Zone 4.8.6
HP Image Zone for Media Center PC
HP Image Zone Plus 4.8.6
HP Photosmart Cameras 4.5
HP Product Assistant
HP PSC & OfficeJet 4.7
HP Software Update
HP Tunes
HPIZplus450
HpSdpAppCoreApp
HPSystemDiagnostics
InstantShare
Intel(R) PRO Network Connections Drivers
IntelliMover Data Transfer Demo
InterVideo WinDVD Player
iTunes
J2SE Runtime Environment 5.0
Java(TM) 6 Update 2
KBD
LG USB Modem driver
LiveReg (Symantec Corporation)
LiveUpdate 3.0 (Symantec Corporation)
LS_HSI
Microsoft .NET Framework 1.0 Hotfix (KB930494)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Standard Edition 2003
Microsoft Office Word MUI (English) 2007
Microsoft Office XP Media Content
Microsoft Office XP Standard for Students and Teachers
Microsoft Plus! Dancer LE
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Software Update for Web Folders (English) 12
Microsoft Works
Mozilla Firefox (2.0.0.9)
MSN
MSRedist
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML4 Parser
muvee autoProducer 4.0
muvee autoProducer unPlugged - HPD
Norton AntiSpam
Norton AntiVirus 2005
Norton Internet Security
Norton Internet Security 2005 (Symantec Corporation)
Norton WMI Update
NVIDIA Drivers
Otto
PanoStandAlone
PC-Doctor for Windows
PhotoGallery
Photosmart 320,370,7400,8100,8400 Series
PrintScreen
ProductContext
PS2
PSPrinters06
QFolder
QuickProjects
QuickTime
Readme
RealPlayer
Remove Microsoft Money 2005 installer
Remove Quicken New User Edition installer
Rhapsody Player Engine
Scan
ScannerCopy
Security Update for CAPICOM (KB931906)
Security Update for Excel 2007 (KB936509)
Security Update for Office 2007 (KB934062)
Security Update for Office 2007 (KB936514)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for the 2007 Microsoft Office System (KB936960)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB943460)
SkinsHP1
SkyMap Pro 11
Sonic Encoders
Sonic Express Labeler
Sonic MyDVD Plus
Sonic RecordNow Audio
Sonic RecordNow Copy
Sonic RecordNow Data
Sonic Update Manager
SPBBC
Steam
Symantec Network Drivers Update
SymNet
TI Connect 1.6
TrayApp
Unload
Update for Office 2007 (KB932080)
Update for Office 2007 (KB934391)
Update for Office 2007 (KB934393)
Update for Windows XP (KB894391)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB908531)
Update for Windows XP (KB910437)
Update for Windows XP (KB911280)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Word 2007 (KB934173)
Update Rollup 1 for Windows XP Media Center Edition 2005 with HDTV Support (KB873369)
Updates from HP
V CAST Music Manager
Ventrilo Client
WebFldrs XP
WebReg
Windows Desktop Search 3.01
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 7
Windows Media Player 10 Hotfix [See KB889858 for more information]
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB883667
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885354
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891220
Windows XP Hotfix - KB891781
Windows XP Media Center Edition 2005 KB888316
Windows XP Media Center Edition 2005 KB890629
Windows XP Media Center Edition 2005 KB895678
WinRAR archiver
World of Warcraft

Once again, thanks. I really appreciate everyone's help and service here.

**ndmmxiaomayi** · 2007-12-29, 19:40

Hi,

I need to get a few things checked, so some tasks are going to get repetitive.

Step 1

Upload the following files to Virus Total or Jotti for a scan. Please post back the scan results in your next reply.

For Virus Total

Please copy and paste C:\Program Files\SymNetDrv\SNDMon.exe in the text box next to the Browse button.
Click on Send File.

For Jotti

Please copy and paste C:\Program Files\SymNetDrv\SNDMon.exe in the text box next to the Browse button.
Click on Submit.

Repeat for these files:

C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe

Step 2

Please open Notepad and copy and paste the following in the Code box into Notepad:

Code:

if exist C:\peek*.txt del /q C:\peek*.txt
if exist C:\startup.txt del /q C:\startup.txt
regedit /e C:\peek1.txt "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg"
regedit /e C:\peek2.txt "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupfolder"
regedit /e C:\peek3.txt "HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services"
type C:\peek*.txt >> C:\startup.txt
echo End >> C:\startup.txt
del /q C:\peek*.txt
start notepad C:\startup.txt

Click on File > Save As....

In the File Name box, copy and paste in msconfig.bat

In the Save As Type box, select All Files from the drop-down list.

Click Save.

Double click on msconfig.bat to run it. Command Prompt will open and close quickly; this is normal. Notepad will open shortly afterwards. Please post the contents of this Notepad file in your next reply.

Step 3

Open HijackThis.
Click on the Open the Misc Tools section button.
Look under System tools.
Click on the Open Uninstall Manager... button.
On the left, click on 2350. Then click on the Edit uninstall command button. Copy and paste this command to Notepad or any text editor. Save this file.
Repeat for the following programs:
- Copy
- PrintScreen
- ProductContext
- Scan

In your next reply, please post back:

Virus Total or Jotti's scan results of the 5 files
Contents of Notepad file from Step 2 (C:\startup.txt)
The Uninstall commands of the 5 programs from Step 3
A new HijackThis log

**goeser** · 2007-12-30, 06:12

In regards to step one:
I copy and pasted those file names using both Virus Total and Jotti and get the response "The file you uploaded is 0 bytes. It is very likely a firewall or a piece of malware is prohibiting you from uploading this file"
I clicked browse and tried to find the files myself but I couldn't.

Step Two:
I ran the command as you told me and the response notepad it came up with only said "End "

Step Three:
The programs you wanted me to find (2350, Copy, PrintScreen, ProductContext, Scan) were not on the list so I could not complete this step

Finally, as requested, a new HijackThis log
Logfile of HijackThis v1.99.1
Scan saved at 11:12:08 PM, on 12/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton Internet Security\ISSVC.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Verizon Wireless\V CAST Music Manager\MEMonitor.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\BESTBU~1\rhaphlpr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\system32\notepad.exe
C:\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.firefox.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: IE - {0CB66BA8-5E1F-4963-93D1-E1D6B78FE9A2} - C:\Program Files\WinBudget\bin\matrix.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: MEMonitor.lnk = C:\Program Files\Verizon Wireless\V CAST Music Manager\MEMonitor.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: FirstClass® - {02011FE3-C22B-451d-9A25-BF4DBB38B8E7} - C:\WINDOWS\Downloaded Program Files\fcplugin.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: *.doginhispen.com
O15 - Trusted Zone: *.whataboutadog.com
O16 - DPF: {9C196458-4145-46AF-8A77-1506878DFECA} (FirstClass® Control) - http://mail.westside66.org/ClientDownloads/fcplugin.cab
O18 - Protocol: fcp - {B3133379-8789-4D3C-9593-C205D7297501} - C:\WINDOWS\Downloaded Program Files\fcplugin.dll
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - c:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

Sorry I couldn't be much help this time.

**ndmmxiaomayi** · 2007-12-30, 07:04

Hi,

Let's ignore that first.

Please open FindAWF again. This time, press the number 2 and pressing Enter.

Notepad will open. Please copy and paste the following in the Code box into this Notepad file. Make sure that it's after the line, not before. Do not type it out to minimize the risk of typo error.

Code:

"C:\Program Files\SymNetDrv\bak\SNDMon.exe"
"C:\hp\drivers\hplsbwatcher\bak\lsburnwatcher.exe"
"C:\Program Files\Common Files\Symantec Shared\bak\ccApp.exe"
"C:\Program Files\Google\GoogleToolbarNotifier\bak\GoogleToolbarNotifier.exe"
"C:\Program Files\Hewlett-Packard\HP Boot Optimizer\bak\HPBootOp.exe"
"C:\Program Files\Adobe\Reader 8.0\Reader\bak\Reader_sl.exe"
"C:\Program Files\Common Files\Real\Update_OB\bak\realsched.exe"

Click on File > Save. Do not choose the Save As... option.

FindAWF will now start removing the bad files. When done, a log will be produced. Do not close this log file.

Next, press the number 4. Once done, the tool will return to the main menu.

Press E and press Enter to close FindAWF.

Please post the FindAWF log file and a new HijackThis log in your next reply.

**goeser** · 2007-12-30, 18:09

Find AWF report by noahdfear ©2006
Version 1.40
Option 2 run successfully

The current date is: Sun 12/30/2007
The current time is: 11:05:12.46

bak folders found
~~~~~~~~~~~

Directory of C:\PROGRA~1\ITUNES\BAK

09/07/2007 03:55 PM 267,064 iTunesHelper.exe
1 File(s) 267,064 bytes

Directory of C:\PROGRA~1\QUICKT~1\BAK

06/29/2007 05:24 AM 286,720 QTTask.exe
1 File(s) 286,720 bytes

Directory of C:\PROGRA~1\SYMNET~1\BAK

08/05/2007 08:10 AM 100,056 SNDMon.exe
1 File(s) 100,056 bytes

Directory of C:\WINDOWS\EHOME\BAK

08/10/2004 12:04 PM 59,392 ehtray.exe
1 File(s) 59,392 bytes

Directory of C:\WINDOWS\SYSTEM32\BAK

08/10/2004 06:00 AM 15,360 ctfmon.exe
1 File(s) 15,360 bytes

Directory of C:\HP\DRIVERS\HPLSBW~1\BAK

10/14/2004 02:54 PM 253,952 lsburnwatcher.exe
1 File(s) 253,952 bytes

Directory of C:\PROGRA~1\COMMON~1\SYMANT~1\BAK

01/09/2007 04:32 PM 58,984 ccApp.exe
1 File(s) 58,984 bytes

Directory of C:\PROGRA~1\GOOGLE\GOOGLE~1\BAK

08/05/2007 11:58 AM 68,856 GoogleToolbarNotifier.exe
1 File(s) 68,856 bytes

Directory of C:\PROGRA~1\HEWLET~1\HPBOOT~1\BAK

02/25/2005 11:34 PM 245,760 HPBootOp.exe
1 File(s) 245,760 bytes

Directory of C:\PROGRA~1\ADOBE\READER~1.0\READER\BAK

05/11/2007 02:06 AM 40,048 Reader_sl.exe
1 File(s) 40,048 bytes

Directory of C:\PROGRA~1\COMMON~1\REAL\UPDATE~1\BAK

05/05/2005 04:39 PM 180,269 realsched.exe
1 File(s) 180,269 bytes

Directory of C:\PROGRA~1\JAVA\JRE16~1.0_0\BIN\BAK

07/12/2007 03:00 AM 132,496 jusched.exe
1 File(s) 132,496 bytes

Duplicate files of bak directory contents
~~~~~~~~~~~~~~~~~~~~~~~

267048 Nov 2 2007 "C:\Program Files\iTunes\iTunesHelper.exe"
267064 Sep 7 2007 "C:\Program Files\iTunes\bak\iTunesHelper.exe"
102400 Nov 14 2007 "C:\WINDOWS\Installer\{E3FEE4E7-4488-4A3F-A6BD-13745936EADB}\iTunesIco.exe"
116008 Nov 14 2007 "C:\Documents and Settings\All Users\Application Data\Apple Computer\Installer Cache\iTunes 7.5.0.20\iTunesSetupAdmin.exe"
116008 Nov 14 2007 "C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\KHOB0NMT\iTunesSetupAdmin[1].exe"
116024 Oct 17 2007 "C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\OPQ96BQD\iTunesSetupAdmin[1].exe"
286720 Oct 19 2007 "C:\Program Files\QuickTime\QTTask.exe"
286720 Jun 29 2007 "C:\Program Files\QuickTime\bak\QTTask.exe"
100056 Aug 5 2007 "C:\Program Files\SymNetDrv\SNDMon.exe"
100056 Aug 5 2007 "C:\Program Files\SymNetDrv\bak\SNDMon.exe"
59392 Aug 10 2004 "C:\WINDOWS\ehome\ehtray.exe"
59392 Aug 10 2004 "C:\WINDOWS\ehome\bak\ehtray.exe"
15360 Aug 10 2004 "C:\WINDOWS\system32\ctfmon.exe"
15360 Aug 10 2004 "C:\WINDOWS\system32\bak\ctfmon.exe"
253952 Oct 14 2004 "C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe"
253952 Oct 14 2004 "C:\hp\drivers\hplsbwatcher\bak\lsburnwatcher.exe"
58984 Jan 9 2007 "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
58984 Jan 9 2007 "C:\Program Files\Common Files\Symantec Shared\bak\ccApp.exe"
40960 Aug 5 2007 "C:\Program Files\Google\googletoolbar1user.exe"
1145896 Jan 29 2007 "C:\Program Files\Best Buy Rhapsody\google_bar\GoogleToolbarInstaller_en.exe"
68856 Aug 5 2007 "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
138168 Aug 5 2007 "C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe"
68856 Aug 5 2007 "C:\Program Files\Google\GoogleToolbarNotifier\bak\GoogleToolbarNotifier.exe"
245760 Feb 25 2005 "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\HPBootOp.exe"
245760 Feb 25 2005 "C:\Program Files\Hewlett-Packard\HP Boot Optimizer\bak\HPBootOp.exe"
40048 May 11 2007 "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
40048 May 11 2007 "C:\Program Files\Adobe\Reader 8.0\Reader\bak\Reader_sl.exe"
180269 May 5 2005 "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"
180269 May 5 2005 "C:\Program Files\Common Files\Real\Update_OB\bak\realsched.exe"
36972 May 5 2005 "C:\Program Files\Java\jre1.5.0\bin\jusched.exe"
132496 Jul 12 2007 "C:\Program Files\Java\jre1.6.0_02\bin\bak\jusched.exe"

end of report

Logfile of HijackThis v1.99.1
Scan saved at 11:09:21 AM, on 12/30/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton Internet Security\ISSVC.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Verizon Wireless\V CAST Music Manager\MEMonitor.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\BESTBU~1\rhaphlpr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\notepad.exe
C:\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.firefox.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: IE - {0CB66BA8-5E1F-4963-93D1-E1D6B78FE9A2} - C:\Program Files\WinBudget\bin\matrix.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: MEMonitor.lnk = C:\Program Files\Verizon Wireless\V CAST Music Manager\MEMonitor.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: FirstClass® - {02011FE3-C22B-451d-9A25-BF4DBB38B8E7} - C:\WINDOWS\Downloaded Program Files\fcplugin.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: *.doginhispen.com
O15 - Trusted Zone: *.whataboutadog.com
O16 - DPF: {9C196458-4145-46AF-8A77-1506878DFECA} (FirstClass® Control) - http://mail.westside66.org/ClientDownloads/fcplugin.cab
O18 - Protocol: fcp - {B3133379-8789-4D3C-9593-C205D7297501} - C:\WINDOWS\Downloaded Program Files\fcplugin.dll
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - c:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

**ndmmxiaomayi** · 2007-12-30, 20:15

Hi,

Step 1

Right click here and select Save Target As (or Save Link As in Firefox) and save it to your desktop.
Right click on DelDomains.inf and select Install. There will be no prompts; this is normal.

Step 2

Please delete these folders.

C:\Program Files\QuickTime\bak
C:\Program Files\SymNetDrv\bak
C:\WINDOWS\ehome\bak
C:\WINDOWS\system32\bak
C:\hp\drivers\hplsbwatcher\bak
C:\Program Files\Common Files\Symantec Shared\bak
C:\Program Files\Google\GoogleToolbarNotifier\bak
C:\Program Files\Hewlett-Packard\HP Boot Optimizer\bak
C:\Program Files\Adobe\Reader 8.0\Reader\bak
C:\Program Files\Common Files\Real\Update_OB\bak

Step 3

Double click on FindAWF.exe to run it. Press any key to continue, followed by pressing the number 1 and pressing Enter.

A report will be produced once it's done. Please post this report in your next reply.

Step 4

Please download Deckard's System Scanner from Tech Support Forum and save it to your desktop. Note: You must be logged onto an account with administrator privileges.
Save all your work and close all opened programs.
Double click on dss.exe to run it. Follow the prompts.
When the scan is complete, two log files will be produced. The first one, main.txt, will be maximized, the second one, extra.txt, will be minimized.
Please post the contents of the 2 log files in your next reply. 1 log per reply please.

In your next reply, please post:

The 2 DSS logs
FindAWF report

**goeser** · 2007-12-30, 23:19

Deckard's System Scanner v20071014.68
Run by HP_Administrator on 2007-12-30 16:07:36
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.

-- Last 5 Restore Point(s) --
48: 2007-12-30 22:07:41 UTC - RP97 - Deckard's System Scanner Restore Point
47: 2007-12-30 21:45:28 UTC - RP96 - System Checkpoint
46: 2007-12-29 19:10:49 UTC - RP95 - System Checkpoint
45: 2007-12-28 18:31:46 UTC - RP94 - System Checkpoint
44: 2007-12-27 07:23:44 UTC - RP93 - System Checkpoint

-- First Restore Point --
1: 2007-09-30 18:20:46 UTC - RP50 - Installed Microsoft Office Home and Student 2007

Backed up registry hives.
Performed disk cleanup.

-- HijackThis (run as HP_Administrator.exe) ------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 4:09:34 PM, on 12/30/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Program Files\Norton Internet Security\ISSVC.exe
c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\eHome\ehmsas.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\Program Files\Verizon Wireless\V CAST Music Manager\MEMonitor.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\BESTBU~1\rhaphlpr.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Documents and Settings\HP_Administrator\Desktop\dss.exe
C:\HIJACK~1\HP_Administrator.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.firefox.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: IE - {0CB66BA8-5E1F-4963-93D1-E1D6B78FE9A2} - C:\Program Files\WinBudget\bin\matrix.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Startup: MEMonitor.lnk = C:\Program Files\Verizon Wireless\V CAST Music Manager\MEMonitor.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Updates from HP.lnk = C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe
O4 - Global Startup: Windows Desktop Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: FirstClass® - {02011FE3-C22B-451d-9A25-BF4DBB38B8E7} - C:\WINDOWS\Downloaded Program Files\fcplugin.dll (file missing)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm (HKCU)
O11 - Options group: [INTERNATIONAL] International*
O15 - Trusted Zone: *.doginhispen.com
O15 - Trusted Zone: *.whataboutadog.com
O16 - DPF: {9C196458-4145-46AF-8A77-1506878DFECA} (FirstClass® Control) - http://mail.westside66.org/ClientDownloads/fcplugin.cab
O18 - Protocol: fcp - {B3133379-8789-4D3C-9593-C205D7297501} - C:\WINDOWS\Downloaded Program Files\fcplugin.dll (file missing)
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - c:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Unknown owner - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

-- File Associations -----------------------------------------------------------

All associations okay.

-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------

S3 PcdrNdisuio (PCDRNDISUIO Usermode I/O Protocol) - c:\windows\system32\drivers\pcdrndisuio.sys <Not Verified; Windows (R) 2000 DDK provider; Windows (R) 2000 DDK driver>
S3 TIEHDUSB - c:\windows\system32\drivers\tiehdusb.sys <Not Verified; Texas Instruments Incorporated; Texas Instruments Incorporated Educational Handheld Device>

-- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------

R2 Apple Mobile Device - "c:\program files\common files\apple\mobile device support\bin\applemobiledeviceservice.exe" <Not Verified; Apple, Inc.; Apple Mobile Device Service>

-- Device Manager: Disabled ----------------------------------------------------

Class GUID: {36FC9E60-C465-11CF-8056-444553540000}
Description: USB Mass Storage Device
Device ID: USB\VID_058F&PID_9360\2004888
Manufacturer: Compatible USB storage device
Name: USB Mass Storage Device
PNP Device ID: USB\VID_058F&PID_9360\2004888
Service: USBSTOR

-- Scheduled Tasks -------------------------------------------------------------

2007-12-14 22:22:10 294 --a------ C:\WINDOWS\Tasks\Easy Internet Sign-up.job
2007-11-10 09:23:05 284 --a------ C:\WINDOWS\Tasks\AppleSoftwareUpdate.job

-- Files created between 2007-11-30 and 2007-12-30 -----------------------------

2007-12-29 11:06:59 0 d-------- C:\Program Files\CCleaner
2007-12-27 23:35:56 0 d-------- C:\Program Files\Best Buy Rhapsody
2007-12-26 09:54:48 0 d-------- C:\hijackthis
2007-12-21 17:23:53 0 d-------- C:\Program Files\Verizon Wireless
2007-12-21 17:02:00 0 d-------- C:\temp
2007-12-21 17:01:41 0 d-------- C:\Program Files\LG Electronics
2007-12-21 17:00:35 528384 -----n--- C:\WINDOWS\system32\VZWDownManager.exe <Not Verified; Verizon; VZWDownManager Application>
2007-12-21 17:00:34 49152 -----n--- C:\WINDOWS\system32\VZWDLManager.dll <Not Verified; ; VZWDLManager Module>

-- Find3M Report ---------------------------------------------------------------

2007-12-30 16:02:48 0 d-------- C:\Program Files\Common Files\Symantec Shared
2007-12-30 15:58:37 0 d-------- C:\Program Files\SymNetDrv
2007-12-30 15:58:20 0 d-------- C:\Program Files\QuickTime
2007-12-27 23:36:42 0 d-------- C:\Documents and Settings\HP_Administrator\Application Data\Real
2007-12-27 23:36:28 0 d-------- C:\Program Files\Real
2007-12-21 17:01:41 0 d--h----- C:\Program Files\InstallShield Installation Information
2007-12-14 22:22:09 0 d-------- C:\Program Files\Easy Internet signup
2007-12-14 22:02:43 0 d-------- C:\Program Files\Microsoft Games
2007-11-27 01:41:19 0 d-------- C:\Documents and Settings\HP_Administrator\Application Data\U3
2007-11-14 18:28:33 0 d-------- C:\Program Files\iTunes
2007-11-14 18:28:14 0 d-------- C:\Program Files\iPod
2007-10-12 22:49:11 335 --a------ C:\WINDOWS\nsreg.dat

-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown

[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{0CB66BA8-5E1F-4963-93D1-E1D6B78FE9A2}]
11/02/2007 04:06 PM 110080 --a------ C:\Program Files\WinBudget\bin\matrix.dll

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ehTray"="C:\WINDOWS\ehome\ehtray.exe" [08/10/2004 12:04 PM]
"RTHDCPL"="RTHDCPL.EXE" [04/13/2005 12:21 AM C:\WINDOWS\RTHDCPL.EXE]
"NvCplDaemon"="C:\WINDOWS\system32\NvCpl.dll" [04/19/2007 12:26 PM]
"nwiz"="nwiz.exe" [04/19/2007 12:26 PM C:\WINDOWS\system32\nwiz.exe]
"NvMediaCenter"="C:\WINDOWS\system32\NvMcTray.dll" [04/19/2007 12:26 PM]
"QuickTime Task"="C:\Program Files\QuickTime\QTTask.exe" [10/19/2007 08:16 PM]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [11/02/2007 06:36 PM]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [01/09/2007 04:32 PM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [08/10/2004 06:00 AM]
"Steam"="" []
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [10/13/2004 05:24 PM]

C:\Documents and Settings\HP_Administrator\Start Menu\Programs\Startup\
MEMonitor.lnk - C:\Program Files\Verizon Wireless\V CAST Music Manager\MEMonitor.exe [12/21/2007 5:23:54 PM]
OneNote 2007 Screen Clipper and Launcher.lnk - C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE [10/26/2006 7:24:54 PM]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe [11/5/2004 3:28:24 AM]
Microsoft Office.lnk - C:\Program Files\Microsoft Office\Office10\OSA.EXE [2/13/2001 1:01:04 AM]
Updates from HP.lnk - C:\Program Files\Updates from HP\309731\Program\Updates from HP.exe [5/5/2005 4:52:46 PM]
Windows Desktop Search.lnk - C:\Program Files\Windows Desktop Search\WindowsSearch.exe [2/5/2007 2:40:46 PM]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"InstallVisualStyle"=C:\WINDOWS\Resources\Themes\Royale\Royale.msstyles
"InstallTheme"=C:\WINDOWS\Resources\Themes\Royale.theme

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]
"AllowLegacyWebView"=1 (0x1)
"AllowUnhashedWebView"=1 (0x1)

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
"{56F9679E-7826-4C84-81F3-532071A8BCC5}"= C:\Program Files\Windows Desktop Search\MSNLNamespaceMgr.dll [02/05/2007 02:39 PM 294400]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\L]
AutoRun\command- L:\LaunchU3.exe -a

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{13c77e78-42cc-11dc-884c-806d6172696f}]
AutoRun\command- C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Info.exe protect.ed 480 480

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{13c77e7b-42cc-11dc-884c-806d6172696f}]
AutoRun\command- F:\sansa-installer.exe

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{e26cb31a-b3ca-11dc-88cd-0013d40516b1}]
AutoRun\command- L:\JDSecure\Windows\JDSecure31.exe

*Newly Created Service* - UMWDF

-- End of Deckard's System Scanner: finished at 2007-12-30 16:09:54 -----------

Thread: Problem loading sites that require login

Thread Tools

Display

Problem loading sites that require login

Posting Permissions