AOL problems w/spybot

[lunagal]

I downloaded spybot and ran it. It found about 114 things which I "fixed". Now I can't sign on to AOL. It says there are problems with the McAfee firewall now. I never had problems with that before. I checked in McAfee and all the AOL files still have access which goes against what AOL is telling me.

What did Spybot do? If I uninstall Spybott will AOL start to work?

Help?

[md usa spybot fan]

lunagal:

What is the actual message you are getting from AOL when you attempt to "sign on to AOL"?

Did the problem actually start after you fixed the 114 problems or is it possible that some other feature of Spybot is causing the problem? For example did you Immunize using Spybot? During the installation did you activate Spybot's Resident SDHelper or TeaTimer?

If you activated Spybot's Resident SDHelper during the installation, check the log to make sure that nothing is being blocked while attempting to access AOL. To access the "SDHelper.log", go into Spybot > Mode > Advanced mode > Tools > View Reports > View Previous reports. Select the "SDHelper.log" file and open it.

If you activated TeaTimer during the installation of Spybot, have you denied any registry changes that could affect your access to AOL? There are several ways to access the TeaTimer's Resident.log file to check:

1. Right click on the TeaTimer (Spybot-SD Resident) system tray icon and select Show Log.
2. Go into Spybot > Mode > Advanced Mode > Tools > Resident.
3. Go into Spybot > Mode > Advanced mode > Tools > View Reports > View Previous reports. Select the Resident.log file and open it.
4. Using Windows Explorer, navigate to the Resident.log file located in one of the following directories:
   
   • Windows 95 or 98:
     C:\Windows\Application Data\Spybot - Search & Destroy\Logs
   • Windows ME:
     C:\Windows\All Users\Application Data\Spybot - Search & Destroy\Logs
   • Windows NT, 2000 or XP:
     C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Logs
   • Windows Vista:
     C:\ProgramData\Spybot - Search & Destroy\Logs
   
   Double click on Resident.log file and it should open with Notepad.
5. Right click on TeaTimer's system tray icon (labeled "Spybot-SD Resident") and select "Show Log".

If you like to post the Fixes.yymmdd-hhmm.log from the running of Spybot when you encountered the problem, we could take a look at the 114 items that Spybot fixed.

Note: By default here are two Checks.yymmdd-hhmm logs produced during a scan. The second Checks.yymmdd-hhmm.log has the details of what the scan found. A Fixes.yymmdd-hhmm.log is produced if you fix or attempt to fix something.

There are two methods to copy and post the information fron the Fixes.yymmdd-hhmm.log:

1. Go into Spybot > Mode > Advanced mode > Tools > View Reports > View Previous reports. Look for the Fixes.yymmdd-hhmm.log file that was produced when you found and fixed the detections you are questioning. Open it. To copy it to the Clipboard, right click on the listing and select Select All > Right click again and select Copy. Paste (Ctrl+V) the contents of the Clipboard into a new post in this thread.
2. The Fixes.yymmdd-hhmm.log files are stored in the following folders:
   
   • Windows 95 or 98:
     C:\Windows\Application Data\Spybot - Search & Destroy\Logs
   • Windows ME:
     C:\Windows\All Users\Application Data\Spybot - Search & Destroy\Logs
   • Windows NT, 2000 or XP:
     C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Logs
   • Windows Vista:
     C:\ProgramData\Spybot - Search & Destroy
   
   Using Windows Explorer, navigate to the correct Fixes.yymmdd-hhmm.log. Double click on it and it should open with Notepad. To copy it to the Clipboard, right click on the listing and select Select All > Right click again and select Copy. Paste (Ctrl+V) the contents of the Clipboard into a new post in this thread.

[lunagal]

Oh dear. I don't know. I got this message when I tried to sign on to AOL.

The computer was unable to connect to AOL.

Error: 46-NPQE

We were unable to connect you to the AOL Service. 0x90000000

To fix the problem, try one or all of the following (scroll down for more information):

1. Restart computer.
2. Check physical connections.
3. Try connecting to the AOL service again.

Note:
This message could be the result of an active firewall on your computer restricting the AOL® software from making a connection. If you have firewall software installed, please configure it to allow the AOL® software (AOLacsd.exe and waol.exe) access to the Internet. (If you need assistance, please contact your firewall software vendor.)

I don't know when exactly the problems started. Just that afterwards, I couldn't sign on to AOL.

I did immunize.

I may have activated the SDHelper and Tea Timber, I'm not sure.

When I got to look for the SDHelper, the advanced mode says it may harm my computer. I'm already lost without my AOL. What will this do if I say yes?

If I just uninstall Spybot, will that restore my AOL sign on abilities?

Thank you for your help and I'm sorry it took so long to get back to you.

Margie

[spybotsandra]

Hello,

It will nothing do to you system if you say yes.
This is only a notification.
So please click yes.

Best regards
Sandra
Team Spybot

[md usa spybot fan]

lunagal:

When I got to look for the SDHelper, the advanced mode says it may harm my computer. I'm already lost without my AOL. What will this do if I say yes?

It will allow us to see if anything in Spybot's Resident SDHelper is blocking your access to AOL.

There is an alternative to accessing the SDHelper.log through "Advanced mode" which is similar to one of the alternatives I provided for the other information I requested:

• Using Windows Explorer, navigate to the SDHelper.log file located in one of the following directories:
  
  • Windows 95 or 98:
    C:\Windows\Application Data\Spybot - Search & Destroy\Logs
  • Windows ME:
    C:\Windows\All Users\Application Data\Spybot - Search & Destroy\Logs
  • Windows NT, 2000 or XP:
    C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Logs
  • Windows Vista:
    C:\ProgramData\Spybot - Search & Destroy\Logs
  
  Double click on SDHelper.log file and it should open with Notepad.

If I just uninstall Spybot, will that restore my AOL sign on abilities?

Most likely not if it was something that was done when you did "Select selected problems". That is why it is important to at least provide Fixes.yymmdd-hhmm.log from when you did the "Select selected problems".

Since the message from ALO indicates that it may be a firewall problem, what firewall do you use?

[Truchaos]

I've now seen three computers which after running SpyBot, AOL will no longer access the internet via broadband. The program seems to function fine but it will not connect to the internet. Even after AOL is uninstalled and reinstalled, the problem still remains. It's as if AOL will no longer work on that computer. In all three cases, AOL was working fine until SpyBot was used to "fix" problems and immunize.

In each case, the computer was a Dell laptop running Win XP with AOL 9.1.

I have tried, reviewing firewall settings (no problems found), even turning off the firewall completely but this did not help.

Deleting SpyBot doesn't seem to help as well.

I'm lost, any suggestions?

Thanks,