Spybot and other AVs won't run, windows won't open
Hi there,
To help my saviours, I'll summarise my issues into two key points. However, I'd also like to give you as much detail as possible so I've included my history as well. If its too much detail, then just ignore it. I've attached the KAV log down the bottom. (I can;t attach Spybot or HJT logs because neither of them run on my computer).
Unfortunately, I couldn't find the "save as text" function for KAV, so I've copy/pasted the html version in my second post. If that's inadequate, please give instuctions on how to get a text version.
I know you like to know if I've posted elsewhere. I went to techguy.org, but have been waiting for a week without any response.
1) Each time windows opens, there's a cascade of errors and the computer restarts in a never ending cycle.
2) Spybot won't run. I click spybot.exe and nothing happens. However, the fileshredder works. AVG, nor Hijackthis and I can't install Norton. I can still use Adaware however (though scanning finds nothing). I suspect some virus, possibly braviax is blocking them, since they worked before.
History and details of infection
My computer's been freezing for a little while, and when I google something, and click a website it redirects me to some other dodgy website instead. (Only links from google redirect)
I tried to fix the situation by dling spybot, adaware and grisoft's AVG. Each found a few viruses, and fixed them. However, the next time I used google, clicked a link, it not only redirected me, but my computer restarted. Each time I turn on my computer now, there's an error message about msnmessenger.exe then another message about osa.exe then a third message about a third program until the computer restarts. (My computer is in Chinese ,and I can't read Chinese, so I can;'t tell you the exact error). I've found that using msconfig to disable those programs stops the error messages but the computer still restarts. There is the blue "windows is restarting screen".
I found two ways to overcome the auto-restart program. Firstly, is to use safemode (Spybot etc still don't work). The second way is to use ctrl-alt-del just as the windows is booting, then terminate explorer.exe. I suspect that this virus is disabling all my anti-viruses, including Windows Firewall. The computer shuts down shortly before Windows gives me an error message about braviax.exe and googletoolbar ie. (Again, I can't read Chinese- only the english words scattered inside).
Spybot and other anti-viruses won;'t run
Whenever I click the links for S+D on my desktop and in the start menu, nothing happens. If I go to the program files manually and click any of the .exe files, nothing happens either (except for fileshredder which works).
The same thing happens with Grisoft's AVG. I tried reinstalling it, but now there's some sort of error. Part of it is in Chinese, but I'll transcribe the English:
Local machine:installation failed
Installation:
Error: action failed for file avgamsvr.exe: starting service...
[one line of Chinese] [ (1053
Hijackthis doesn't work either. I installed it, seemed ok, but the program won't run. If I ctrl-alt-del, I can't find the program... it seems just not to open at all. Not even for a second.
The AVs won't run in safe mode, nor will they run if I terminate explorer.exe at start-up (as described above). Not sure if their failure is because of my unique way of turning on th4e omputer or because the virus somehow blocks them.
Thanks for your help in advance. The KAV log is in my second post below.
