I am unable to connect to our website files using STP software. I suspect Spybot may be the culprit.

I have tried three different versions of FTP software and none of them can connect to the host site. I get error messages such as "The current socket connection has been reset" or "The IP address has been changed"

I cannot figure out how to shut off/disable Spybot completely, so I could determine if IT is the problem.

I appreciate your help.