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Thread: Spyware problem, Zlob downloader? emotrlq toolbar i didnt install wont go away

  1. #11
    In Memoriam -Always in our heart pskelley's Avatar
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    I suggest you do this: Open Spybot S&D > Click Help > Click Tutorial > Click the + in front of TeaTimer > take the time to review all of the information there.

    Here are links to additional information that may help.
    http://www.google.com/search?hl=en&q...=Google+Search
    http://www.google.com/search?hl=en&q...al&btnG=Search

    Safe surfing
    MS-MVP Consumer Security 2007-08-09
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  2. #12
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    sorry to take up your time, but i have one more question. earlier you posted that some of the procedures you guys take to remove malware may not work on vista, why is that?

  3. #13
    In Memoriam -Always in our heart pskelley's Avatar
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    You would have to ask Microsoft that question, I understand a lot of software that runs on earlier Operating Systems including Windows XP will not run on Vista. Most of the tools we use are developed by freelance members of the malware community who supply us with those tools free of charge.

    Thanks
    MS-MVP Consumer Security 2007-08-09
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  4. #14
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    oh no, im sorry but i dont know what happened. all the files i deleted with HJT earlier are back now!? i right clicked my toolbar and saw the emotrlq file again. it doesnt work like before but its still there. I scanned with spybot and it came clean, then i scanned with HJT and it found the following that i remember i deleted from before.

    02-BHO:(no name) - {7E853D72-626A-48EC-A686-BA8D5E23EO45}-(no file)

    03- Toolbar: emotrlq-{.....}-c\wINDOWS\EMOTRLQ.DLL(file missing)

    21 - SSODL: admggxp-{.....}-(no file)

    21 - SSODL:bdmnopx-{....} - (no file)

    i believe these are the files i deleted from before, and now they are back. is it possible my computer itself somehow restored the files?i dont know why or how this happened. its possible my brother accidentally did something to bring them back i think, but could it be it came by itself or it wasnt deleted properly?

    i was thinking of redoing the steps you told me to take earlier but i thought its best if i ask you first.

    This is the full HJT log:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 4:21:18 PM, on 25/02/2008
    Platform: Windows Vista (WinNT 6.00.1904)
    MSIE: Internet Explorer v7.00 (7.00.6000.16609)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\hp\support\hpsysdrv.exe
    C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
    C:\WINDOWS\RtHDVCpl.exe
    C:\WINDOWS\System32\rundll32.exe
    C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
    C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files\PowerISO\PWRISOVM.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\WINDOWS\ehome\ehtray.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Users\Computer\Program Files\DNA\btdna.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\Snapfish Media Detector\SnapfishMediaDetector.exe
    C:\Windows\ehome\ehmsas.exe
    C:\WINDOWS\System32\rundll32.exe
    C:\hp\kbd\kbd.exe
    C:\Program Files\Internet Explorer\IEUser.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\NppBho.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.7\UIBHO.dll
    O3 - Toolbar: emotrlq - {380F14D3-BD6F-4F5A-984A-70CC23EEA61D} - C:\Windows\emotrlq.dll (file missing)
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
    O4 - HKLM\..\Run: [OsdMaestro] "C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe"
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [SnapfishMediaDetector] C:\Program Files\Snapfish Media Detector\SnapfishMediaDetector.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [MSConfig] "C:\Windows\system32\msconfig.exe" /auto
    O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Users\Computer\Program Files\DNA\btdna.exe"
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Global Startup: Snapfish Media Detector.lnk = C:\Program Files\Snapfish Media Detector\SnapfishMediaDetector.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\npjpi160_03.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\npjpi160_03.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O13 - Gopher Prefix:
    O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) -
    O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) -
    O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} -
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} -
    O16 - DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} (Java Plug-in 1.6.0_03) -
    O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} (Java Plug-in 1.6.0_03) -
    O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) -
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
    O21 - SSODL: admggxp - {AE718BAF-B923-4A2C-8397-252DE407A3A0} - (no file)
    O21 - SSODL: bdmnopx - {F9AA1090-89AB-43B5-8713-8EF9F1CAC6E2} - (no file)
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
    O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
    O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - c:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe
    O23 - Service: LibUsb-Win32 - Daemon, Version 0.1.10.1 (libusbd) - http://libusb-win32.sourceforge.net - C:\Windows\system32\libusbd-nt.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - c:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
    O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

    --
    End of file - 11011 bytes

  5. #15
    In Memoriam -Always in our heart pskelley's Avatar
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    My guess would be TeaTimer had the stuff in memory, sometimes we have to uninstall Spybot and reinstall it, let's try this.

    1) Windows Defender
    Click on "Tools"
    Click on "General Settings"
    Scroll down to "Real-time protection options"
    Uncheck "Turn on Real-time protection (recommended)"
    Click "Save"
    Make sure to turn your proection back on when you finish.

    2) We need first to disable TeaTimer that it doesn't interfere with fixes. You can re-enable it when you're clean again:
    * Run Spybot-S&D in Advanced Mode.
    * If it is not already set to do this Go to the Mode menu select "Advanced Mode"
    * On the left hand side, Click on Tools
    * Then click on the Resident Icon in the List
    * Uncheck "Resident TeaTimer" and OK any prompts.
    * Restart your computer.

    3) In some cases it's sometimes quite usefull to reset TeaTimer, once you've had it disabled to remove HijackThis entries :
    Download ResetTeaTimer.bat

    http://downloads.subratam.org/ResetTeaTimer.bat

    Double click ResetTeaTimer.bat to remove all entries set by TeaTimer (and preventing TeaTimer to restore them upon reactivation).

    4) Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O3 - Toolbar: emotrlq - {380F14D3-BD6F-4F5A-984A-70CC23EEA61D} - C:\Windows\emotrlq.dll (file missing)
    O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} -
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} -
    O16 - DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} (Java Plug-in 1.6.0_03) -
    O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} (Java Plug-in 1.6.0_03) -
    O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) -
    O21 - SSODL: admggxp - {AE718BAF-B923-4A2C-8397-252DE407A3A0} - (no file)

    Close all programs but HJT and all browser windows, then click on "Fix Checked"

    Restart and enable your security programs and let me know if that fixes the problem.

    Thanks
    MS-MVP Consumer Security 2007-08-09
    Proud Member ASAP
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  6. #16
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    ok thanks i think i know why this happened now. you see, before i didnt know much a bout tea timer so if it ever brought one of those pop ups about allowing or denying registry changes to stay safe id deny. i think this is what did it, i may have denied the deletion.
    however, i was wondering, when i deleted the R0 and R1 werent those just like my homepage and stuff, so it shouldnt have mattered. and, more importantly, shouldnt i also delete
    21 - SSODL: bdmnopx {...}- (no file)
    because i think i remember reading somewhere recently that this is spyware or something.
    thanks again.

  7. #17
    In Memoriam -Always in our heart pskelley's Avatar
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    Thanks for your questions, and I admit I do not use TeaTimer so I do not know as much about it as I should. I do know at times we have to remove the whole of Spybot to clean leftovers from the HJT log, including the R1/R0 items. The item you asked about, I must have missed, you can use HJT to remove it. It is just a dead line and no longer a threat to you as is the case of all of the items TeaTimer was blocking.

    Thanks
    MS-MVP Consumer Security 2007-08-09
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  8. #18
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    ok thanks a lot ive just started learning about TT, and i think all my problems should be solved now, i appreciate your help.

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