Even if you trust the program, I suggest you scan the files to be positive they are not infected.RealVNC I installed quite a while back to remotely help her manage her PC. I trust it, but will immediately update it.
There was no request for a Kaspersky scan? We need to get past the RC instructions. If combofix is needed to install RC, I do not want to remove it until you have done so. As I explained, the installation is optional (can be important in the future as is also explained in the instructions I posted)If you do not wish to install RC, let me know so I can continue with the cleanup.
Once we are past that point one way or another, then the tools we unsed will be removed and the last Kaspersky Scan run.
Thanks