My computer had several problems found when I ran S&D, but the one that keeps coming back is Virtumonde. I followed the following steps and after running S&D in Safe Mode, it said it fixed everything (after running 2nd time).

I have a regularly-updated Norton Antivirus running on the machine.

From the "before requesting assistance post", I followed all the steps...
1. Kaspersky online scanner (see log below)
2. Rebooted into Safe Mode
3. Ran S&D, fixed Virtumonde, reran S&D and found no problems.
4. Ran HijackThis (see log below)

Briefly after running the HJT, I got a message from Norton that said Trojan.Vundo was found and I let Norton try to fix it, but apparently it was not able to - it kept just saying "pending..."

Thank you very much. This is my mother's computer and I've been working on it off and on since yesterday. A friend's daughter came over and used her computer for a while and caused these problems.

KASPERSKY Log...
-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Friday, February 22, 2008 8:12:40 AM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 22/02/2008
Kaspersky Anti-Virus database records: 575350
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\
E:\
F:\

Scan Statistics:
Total number of scanned objects: 125212
Number of viruses found: 6
Number of infected objects: 18
Number of suspicious objects: 0
Duration of the scan process: 01:37:34

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Carbonite\Carbonite Backup\CarboniteNSE.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Carbonite\Carbonite Backup\CarboniteUI.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr0.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Network\Downloader\qmgr1.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\SupportSoft\DellSupportCenter\SYSTEM\state\logs\sprtcmd.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Common Client\settings.dat Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\2008-02-21_Log.ALUSchedulerSvc.LiveUpdate Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Shared\QBackup\index.qbs Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBConfig.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBDebug.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBDetect.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBNotify.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBRefr.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetCfg.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetCfg2.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetDev.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetLoc.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBSetUsr.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBStHash.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\BBValid.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\SPPolicy.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\SPStart.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SPBBC\SPStop.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtErEvt.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtETmp\CF369E4D.TMP Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtETmp\E697F3B7.TMP Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtMoEvt.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtNvEvt.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtScEvt.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtTxFEvt.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SRTSP\SrtViEvt.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\SubEng\submissions.idx Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\INDEX.DAT Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\INDEX.DAT Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\INDEX.DAT Object is locked skipped
C:\Documents and Settings\LocalService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Application Data\GTek\GTUpdate\AUpdate\DellSupport\DSAgnt.log Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Application Data\GTek\GTUpdate\AUpdate\DellSupport\DSAgnt_GTActions.log Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Application Data\GTek\GTUpdate\AUpdate\DellSupport\gdql_d_DSAgnt.log Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Application Data\GTek\GTUpdate\AUpdate\DellSupport\glog.log Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Application Data\SPAMfighter\Logs\Agent.log.txt Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\jvmsecman.jar-6b26dca8-5efe8398.zip/vlocal.class Infected: Trojan-Downloader.Java.Agent.f skipped
C:\Documents and Settings\Sue McMurphy\Application Data\Sun\Java\Deployment\cache\javapi\v1.0\jar\jvmsecman.jar-6b26dca8-5efe8398.zip ZIP: infected - 1 skipped
C:\Documents and Settings\Sue McMurphy\Cookies\INDEX.DAT Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Local Settings\Application Data\ApplicationHistory\sprtcmd.exe.63e7480d.ini.inuse Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Local Settings\Application Data\Microsoft\Feeds Cache\index.dat Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Local Settings\Application Data\Microsoft\Media Player\CurrentDatabase_360.wmdb Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Local Settings\Application Data\Musicmatch\Jukebox\mmjbaltlog.txt Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Local Settings\Application Data\Musicmatch\Jukebox\mmjblog.txt Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Local Settings\Application Data\Musicmatch\MIM\Database\Default.ldb Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Local Settings\Application Data\Musicmatch\MIM\Database\Default.mdb Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Local Settings\Application Data\SupportSoft\DellSupportCenter\Sue McMurphy\state\logs\sprtcmd.log Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Local Settings\History\History.IE5\INDEX.DAT Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Local Settings\History\History.IE5\MSHist012008022120080222\index.dat Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Local Settings\Temp\FogCreekCopilot.log Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Local Settings\Temp\JET3274.tmp Object is locked skipped
C:\Documents and Settings\Sue McMurphy\Local Settings\Temp\wintavsnet.exe Infected: not-a-virus:Downloader.Win32.WinFixer.an skipped
C:\Documents and Settings\Sue McMurphy\Local Settings\Temporary Internet Files\Content.IE5\0KEGRDUE\hctp[1] Infected: not-a-virus:AdWare.Win32.Virtumonde.gen skipped
C:\Documents and Settings\Sue McMurphy\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Sue McMurphy\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\Sue McMurphy\ntuser.dat.LOG Object is locked skipped
C:\Program Files\Carbonite\Carbonite Backup\data\Carbonite.log Object is locked skipped
C:\Program Files\Carbonite\Carbonite Backup\data\CarboniteConfig.DAT Object is locked skipped
C:\Program Files\Carbonite\Carbonite Backup\data\CarboniteDelta.dat Object is locked skipped
C:\Program Files\Carbonite\Carbonite Backup\data\CarboniteFiles.dat Object is locked skipped
C:\Program Files\Carbonite\Carbonite Backup\data\CarboniteRestores.DAT Object is locked skipped
C:\Program Files\Carbonite\Carbonite Backup\data\CarboniteVersions.dat Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcrst.dll Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsys.dll Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\EENGINE\EPERSIST.DAT Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\NFWEVT.LOG Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDALRT.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDCON.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDDBG.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDFW.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDIDS.log Object is locked skipped
C:\Program Files\Common Files\Symantec Shared\SNDSYS.log Object is locked skipped
C:\Program Files\HP\hpcoretech\hpcmerr.log Object is locked skipped
C:\Program Files\Norton Internet Security\Norton AntiVirus\AVApp.log Object is locked skipped
C:\Program Files\Norton Internet Security\Norton AntiVirus\AVError.log Object is locked skipped
C:\Program Files\Norton Internet Security\Norton AntiVirus\AVVirus.log Object is locked skipped
C:\Program Files\RealVNC\VNC4\vncconfig.exe Infected: not-a-virus:RemoteAdmin.Win32.WinVNC.4 skipped
C:\Program Files\RealVNC\VNC4\vncviewer.exe Infected: not-a-virus:RemoteAdmin.Win32.WinVNC.4 skipped
C:\Program Files\RealVNC\VNC4\winvnc4.exe Infected: not-a-virus:RemoteAdmin.Win32.WinVNC.4 skipped
C:\Program Files\RealVNC\VNC4\wm_hooks.dll Infected: not-a-virus:RemoteAdmin.Win32.WinVNC.4 skipped
C:\Program Files\SBC Self Support Tool\SmartBridge\AlertFilter.log Object is locked skipped
C:\Program Files\SBC Self Support Tool\SmartBridge\log\httpclient.log Object is locked skipped
C:\Program Files\SBC Self Support Tool\SmartBridge\SmartBridge.log Object is locked skipped
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1198\A0094554.exe Infected: Trojan-Downloader.Win32.Agent.fjn skipped
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1265\A0100768.exe Infected: Trojan-Downloader.Win32.Agent.jhv skipped
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1265\A0100769.exe Infected: Trojan-Downloader.Win32.Agent.jhv skipped
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP1267\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\mrofinu572.exe Infected: Trojan-Downloader.Win32.Agent.jhv skipped
C:\WINDOWS\mrofinu572.exe.tmp Infected: Trojan-Downloader.Win32.Agent.jhv skipped
C:\WINDOWS\Registration\{02D4B3F1-FD88-11D1-960D-00805FC79235}.{E9A9B45B-E076-462F-9A6D-155851AB8465}.crmlog Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\SYSTEM32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\SYSTEM32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\AppEvent.Evt Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\Internet.evt Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SAM Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SAM.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SecEvent.Evt Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SECURITY Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SECURITY.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SysEvent.Evt Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM Object is locked skipped
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\ddcyyvt.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.gen skipped
C:\WINDOWS\SYSTEM32\dtcbpugp.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.gen skipped
C:\WINDOWS\SYSTEM32\gebyv.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.gen skipped
C:\WINDOWS\SYSTEM32\H323LOG.TXT Object is locked skipped
C:\WINDOWS\SYSTEM32\khfddba.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.gen skipped
C:\WINDOWS\SYSTEM32\MsDtc\MSDTC.LOG Object is locked skipped
C:\WINDOWS\SYSTEM32\MsDtc\Trace\dtctrace.log Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\SYSTEM32\WBEM\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\SYSTEM32\wmpyupmm.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.gen skipped
C:\WINDOWS\WIADEBUG.LOG Object is locked skipped
C:\WINDOWS\WIASERVC.LOG Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.