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Thread: Please help - first time looking for assistance

  1. #1
    Junior Member
    Join Date
    Feb 2008
    Posts
    18

    Unhappy Please help - first time looking for assistance

    Hi,

    I never had any trouble with my computer until yesterday when everything started to run really slow - its even taking ages to type this message

    I get 2 error messages on startup saying 'nt_kernel error 1256' and another one saying that a 'module cannot be found'

    I have attached a hijackthis log.

    Any help would be much appreciated - everything is on my laptop.

    Thanks in advance,
    Will


    ---------------------------------------

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 23:54:47, on 22/02/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\PROGRA~1\F-Secure\BackWeb\7681197\Program\SERVIC~1.EXE
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\CTsvcCDA.EXE
    C:\Program Files\ewido\security suite\ewidoctrl.exe
    C:\Program Files\F-Secure\Anti-Virus\fsgk32st.exe
    C:\Program Files\F-Secure\Anti-Virus\FSGK32.EXE
    C:\Program Files\F-Secure\BackWeb\7681197\Program\BackWeb-7681197.exe
    C:\Program Files\F-Secure\Anti-Virus\fssm32.exe
    C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    C:\WINDOWS\system32\ssoftsrv.exe
    C:\WINDOWS\system32\wdfmgr.exe
    C:\Program Files\F-Secure\Common\FSMA32.EXE
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\Program Files\F-Secure\Common\FSMB32.EXE
    C:\Program Files\F-Secure\Common\FCH32.EXE
    C:\Program Files\F-Secure\Common\FAMEH32.EXE
    C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\F-Secure\Common\FNRB32.EXE
    C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe
    C:\Program Files\F-Secure\Anti-Virus\fsav32.exe
    C:\Program Files\F-Secure\Common\FIH32.EXE
    C:\WINDOWS\System32\alg.exe
    C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
    C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    C:\Program Files\F-Secure\Common\FSM32.EXE
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\mrofinu1000106.exe
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\system32\Rundll32.exe
    C:\Program Files\DellSupport\DSAgnt.exe
    C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Spyware Doctor\swdoctor.exe
    C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe
    C:\Program Files\xInsIDE\xInsIDE.exe
    C:\Program Files\JavaCore\JavaCore.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Digital Line Detect\DLG.exe
    C:\Program Files\Pixoria\Konfabulator\Konfabulator.exe
    C:\Program Files\Pixoria\Konfabulator\Konfabulator.exe
    C:\Program Files\Pixoria\Konfabulator\Konfabulator.exe
    C:\Documents and Settings\William Mc Sweeney\Desktop\HiJackThis.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://bfc.myway.com/search/de_srchlft.html
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://emamail.deloitte.com/exchweb...hange&reason=0
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = hermes2.ucc.ie:8080
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dll
    O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [IntelWireless] C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe /tf Intel PROSet/Wireless
    O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
    O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
    O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\F-Secure\Common\FSM32.EXE" /splash
    O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [runner1] C:\WINDOWS\mrofinu1000106.exe 61A847B5BBF72813329B385772FF01F0B3E35B6638993F4661AA4EBD86D67C56389B284534F310F3D1DC7E4638E8323A15806F97BDE4417E6FD967002BA754E2C2832213329D26033AAC
    O4 - HKLM\..\Run: [a0a635b8] rundll32.exe "C:\WINDOWS\system32\iqjlqnwt.dll",b
    O4 - HKLM\..\Run: [BMa3950624] Rundll32.exe "C:\WINDOWS\system32\cvfupaga.dll",s
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
    O4 - HKCU\..\Run: [Creative Detector] C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe /R
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
    O4 - HKCU\..\Run: [DellTransferAgent] "C:\Documents and Settings\All Users\Application Data\Dell\TransferAgent\TransferAgent.exe"
    O4 - HKCU\..\Run: [xInsIDE] C:\Program Files\xInsIDE\xInsIDE.exe
    O4 - HKCU\..\Run: [JavaCore] C:\Program Files\JavaCore\JavaCore.exe
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Startup: Konfabulator.lnk = C:\Program Files\Pixoria\Konfabulator\Konfabulator.exe
    O4 - Global Startup: Digital Line Detect.lnk = ?
    O4 - Global Startup: dlbcserv.lnk = C:\Program Files\Dell Photo Printer 720\dlbcserv.exe
    O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
    O8 - Extra context menu item: &NeoTrace It! - C:\PROGRA~1\NEOTRA~1\NTXcontext.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
    O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
    O9 - Extra button: IEWatch - {78E5BB46-9A20-402F-BA66-B5634D177D77} - C:\Program Files\IEWatch\IEWatch.dll
    O9 - Extra 'Tools' menuitem: IEWatch - {78E5BB46-9A20-402F-BA66-B5634D177D77} - C:\Program Files\IEWatch\IEWatch.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra button: NeoTrace It! - {9885224C-1217-4c5f-83C2-00002E6CEF2B} - C:\PROGRA~1\NEOTRA~1\NTXtoolbar.htm (HKCU)
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
    O16 - DPF: {B9A296D4-38AC-4566-8168-F7ACAF7D35E6} (Eyeball Video Session Control) - http://imlive.com/ChatSource/gVideoContol.cab
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: F-Secure BackWeb (BackWeb Client - 7681197) - Unknown owner - C:\PROGRA~1\F-Secure\BackWeb\7681197\Program\SERVIC~1.EXE
    O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
    O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
    O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
    O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
    O23 - Service: F-Secure BackWeb LAN Access - Unknown owner - C:\Program Files\F-Secure\BackWeb\7681197\Program\fsbwlan.exe
    O23 - Service: F-Secure Gatekeeper Handler Starter - F-Secure Corp. - C:\Program Files\F-Secure\Anti-Virus\fsgk32st.exe
    O23 - Service: F-Secure Network Request Broker - F-Secure Corporation - C:\Program Files\F-Secure\Common\FNRB32.EXE
    O23 - Service: F-Secure Authentication Agent (FSAA) - F-Secure Corporation. All Rights Reserved. - C:\Program Files\F-Secure\Common\FSAA.EXE
    O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\F-Secure\Common\FSMA32.EXE
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Microsoft cache control (MSControlService) - Unknown owner - C:\WINDOWS\system32\windows
    O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
    O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
    O23 - Service: Cryptainer service (ssoftservice) - Cypherix - C:\WINDOWS\SYSTEM32\ssoftsrv.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: WLANKEEPER - Intel® Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe

    --
    End of file - 11532 bytes

  2. #2
    Security Expert: Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,288

    Default

    Hi

    1. Download this file -
    combofix.exe to your desktop.
    2. Double click combofix.exe & follow the prompts.
    3. When finished, it shall produce a log for you. Post that log & a fresh hjt log in your
    next reply

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause
    it to stall
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #3
    Security Expert: Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,288

    Default

    Due to inactivity, this thread will now be closed.

    Note:If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

    If it has been less than five days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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