Computer freezing up 3-4x per day

[sbltennis]

My computer freezes up several times per day. I have to turn it off and start it up again. It has been happening for maybe 4-5 months. I don't see any pattern related to programs I am running. It can freeze up with one small program running. I know I have several viruses quarantined in Norton AntiVirus Corporate Edition.

The Kaspersky report is too long to include.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:50:42 PM, on 2/23/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\COMODO\Firewall\cmdagent.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\WDBtnMgr.exe
C:\WINDOWS\tppaldr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Mozy\mozybackup.exe
C:\Program Files\Picasa2\PicasaMediaDetector.exe
C:\PROGRA~1\HEWLET~2\HPSHAR~1\hpgs2wnf.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\COMODO\Firewall\cfp.exe
C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe
C:\Program Files\NavNT\rtvscan.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\NavNT\vptray.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\tcpsvcs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wwSecure.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\palmOne\Hotsync.exe
C:\Program Files\Mozy\mozystat.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\MsgSys.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gatewaybiz.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\SpywareGuard\dlprotect.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.615.5858\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [WD Button Manager] WDBtnMgr.exe
O4 - HKLM\..\Run: [TPP Auto Loader] C:\WINDOWS\tppaldr.exe
O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] "C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\COMODO\Firewall\cfp.exe" -h
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Acronis True Image Monitor] "C:\Program Files\Acronis\TrueImage\TrueImageMonitor.exe"
O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
O4 - HKLM\..\Run: [vptray] C:\Program Files\NavNT\vptray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - Startup: SpywareGuard.lnk.disabled
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\palmOne\Hotsync.exe
O4 - Global Startup: Mozy Status.lnk = C:\Program Files\Mozy\mozystat.exe
O4 - Global Startup: MozyHome Status.lnk = C:\Program Files\Mozy\mozystat.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk.disabled
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Share in Hello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra 'Tools' menuitem: Share in H&ello - {B13B4423-2647-4cfc-A4B3-C7D56CB83487} - C:\Program Files\Hello\PicasaCapture.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=58813
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://support.gateway.com/support/p.../PCPitStop.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/english...an_unicode.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.microsoft.com/OAS/ActiveX/odc.cab
O16 - DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} (Symantec SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1120108539125
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1120115928562
O16 - DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3} (CamImage Class) - http://67.89.107.158/activex/AxisCamControl.ocx
O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} (LinkSys Content Update) - http://www.linksysfix.com/netcheck/6...l/gtdownls.cab
O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} -
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/is...81/mcfscan.cab
O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: COMODO Firewall Pro Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\Firewall\cmdagent.exe
O23 - Service: DefWatch - Symantec Corporation - C:\Program Files\NavNT\defwatch.exe
O23 - Service: Google Desktop Manager 5.7.801.1629 (GoogleDesktopManager-010108-205858) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MozyHome Backup Service (mozybackup) - Unknown owner - C:\Program Files\Mozy\mozybackup.exe
O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\NavNT\rtvscan.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PrismXL - New Boundary Technologies, Inc. - C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
O23 - Service: Remote Backup - Unknown owner - C:\Program Files\Remote Backup\rbackup.exe (file missing)
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Washer Security Access (wwSecSvc) - Webroot Software, Inc. - C:\WINDOWS\system32\wwSecure.exe

--
End of file - 12571 bytes

[pskelley]

Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance)
http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

I know I have several viruses quarantined in Norton AntiVirus Corporate Edition.

I'd clean them out if I were you, but that would have nothing to do with your problem that I doubt is malware related. This is usually caused by not enough ram, outdated drivers and a varity of other reasons.

Have a look here for troubleshooting ideas:
http://www.google.com/search?hl=en&q...es&btnG=Search

I also suggest a free diagnostic at: http://www.pcpitstop.com/pcpitstop/
Register free so you can save the results and post a link to them if you wish and I will have a look.

I should also say HJT can not show everything, that is the reason for the Kaspersky Online Scan. Unless you know there is nothing in the scan to see, I would post it.

Thanks

[sbltennis]

It has 162,000 charaters - way over the 20,000 character limit. How can I get it to you?

[sbltennis]

http://www.pcpitstop.com/techexpress...JASWVVWZGS1MMG

[pskelley]

Look for a personal message please.

No red flags, you can probably benefit from clicking each of those flags and the links to see what advice they have to offer. If you have any questions, post them.

Thanks

[sbltennis]

How can I get the Kaspersky report to you? It is too large to post (162,000 characters).

[pskelley]

Look for a personal message please.

[sbltennis]

The Kaspersky scan is 316kb. I don't know why it is so large. I have copied the first part of it for you as it may have the info you need. Let me know.

-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Saturday, February 23, 2008 5:50:07 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 23/02/2008
Kaspersky Anti-Virus database records: 577049
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
C:\
D:\
F:\

Scan Statistics:
Total number of scanned objects: 116490
Number of viruses found: 3
Number of infected objects: 6
Number of suspicious objects: 0
Duration of the scan process: 03:12:25

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\comodo\Firewall Pro\cfplogdb.sdb Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Microsoft\Windows Defender\Support\MPLog-11282006-134450.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\016C0000.VBN Infected: Exploit.HTML.Mht skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\02640000.VBN Infected: Exploit.HTML.Mht skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\0DCC0000.VBN/stream Infected: Trojan.Win32.DNSChanger.jc skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\0DCC0000.VBN NSIS: infected - 1 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\0DCC0000.VBN CryptZ: infected - 1 skipped
C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\0DDC0000.VBN Infected: Exploit.JS.ADODB.Stream.ac skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temp\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temp\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temp\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Apple Computer\iTunes\CD Info.cidb Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Apple Computer\iTunes\iTunes.pref Object is locked skipped
C:\Documents and Settings\Owner\Application Data\CyberLink\PowerDVD\DVDTitles.bmk Object is locked skipped
C:\Documents and Settings\Owner\Application Data\desktop.ini Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Lavasoft\Ad-Aware\description.ini Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Lavasoft\Ad-Aware\Logs\Ad-Aware log2005-06-30 21-11-34.txt Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Lavasoft\Ad-Aware\Logs\Ad-Aware log2005-07-05 22-02-13.txt Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Lavasoft\Ad-Aware\Quarantine\auto-quarantine- 2005-06-30 21-22-44.bckp Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Lavasoft\Ad-Aware\Quarantine\auto-quarantine- 2005-07-05 22-03-06.bckp Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Lavasoft\Ad-Aware\settings.awc Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Lavasoft\Ad-Aware\stats.awd Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\macromedia.com\support\flashplayer\sys\settings.sol Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Address Book\Owner.wab Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Address Book\Owner.wab~ Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\CLR Security Config\v1.1.4322\security.config Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\CLR Security Config\v1.1.4322\security.config.cch Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\CryptnetUrlCache\Content\3C83474D61E624A4F9844DF935AFE217 Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\CryptnetUrlCache\Content\486CC6AFD08942336C61FCD401C4A1D1 Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\CryptnetUrlCache\Content\74BFD122C0875EC75DBE5C6DB4C59019 Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\CryptnetUrlCache\Content\E6024EAC88E6B6165D49FE3C95ADD735 Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\CryptnetUrlCache\MetaData\3C83474D61E624A4F9844DF935AFE217 Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\CryptnetUrlCache\MetaData\486CC6AFD08942336C61FCD401C4A1D1 Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\CryptnetUrlCache\MetaData\74BFD122C0875EC75DBE5C6DB4C59019 Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\CryptnetUrlCache\MetaData\E6024EAC88E6B6165D49FE3C95ADD735 Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\HTML Help\hh.dat Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Installer\{E434580A-2D4A-4433-A81E-4BCAE86AD148}\1033.MST Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Installer\{E434580A-2D4A-4433-A81E-4BCAE86AD148}\ARPPRODUCTICON.exe Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Installer\{E434580A-2D4A-4433-A81E-4BCAE86AD148}\PalmDesktopShortcut.exe Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Installer\{E434580A-2D4A-4433-A81E-4BCAE86AD148}\PalmExe Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Installer\{E434580A-2D4A-4433-A81E-4BCAE86AD148}\_6357BCB6_B06E_11D6_82EF_00C04FA03755_ Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Installer\{E434580A-2D4A-4433-A81E-4BCAE86AD148}\_6357BCB9_B06E_11D6_82EF_00C04FA03755_ Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Installer\{E434580A-2D4A-4433-A81E-4BCAE86AD148}\_6357BCBE_B06E_11D6_82EF_00C04FA03755_ Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Internet Explorer\brndlog.bak Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Internet Explorer\brndlog.txt Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Internet Explorer\Desktop.htt Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Internet Explorer\Quick Launch\desktop.ini Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Internet Explorer\Quick Launch\iTunes.lnk Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Internet Explorer\Quick Launch\Launch Microsoft Office Outlook.lnk Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Internet Explorer\Quick Launch\Microsoft Office Outlook 2003.lnk Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Internet Explorer\Quick Launch\Microsoft Office Word 2003.lnk Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Internet Explorer\Quick Launch\Mozilla Firefox.lnk Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Internet Explorer\Quick Launch\QuickTime Player.lnk Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Internet Explorer\Quick Launch\Show Desktop.scf Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Internet Explorer\Quick Launch\Spybot - Search & Destroy.lnk Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Internet Explorer\Quick Launch\Windows Media Player.lnk Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Media Player\00138A32.wpl Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Office\MSO1033.acl Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Office\MSOut11.pip Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Office\Recent\index.dat Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Office\Recent\Templates.LNK Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Office\Word11.pip Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Outlook\Outlook.srs Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Outlook\Outlook.xml Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Protect\CREDHIST Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Templates\Normal.dot Object is locked skipped
C:\Documents and Settings\Owner\Application Data\Microsoft\Windows\Themes\Custom.theme Object is locked skipped

[pskelley]

If this is from the complete scan:
Scan Statistics:
Total number of scanned objects: 116490
Number of viruses found: 3
Number of infected objects: 6
Number of suspicious objects: 0
Duration of the scan process: 03:12:25

then these are all quarantined in your antivirus program, you should delete those.

C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus Corporate Edition\7.5\Quarantine\ <<< here

You have plenty of RAM and I don't believe the issue is malware. How is maintenance on the computer?
The diagnostic is suggenting you defrag, even if windows says you do not need to defrag, I suggest you do.

see this: TIP > System Restore

Drive C has 8436MB of space allocated for System Restore.
Drive D has 718MB of space allocated for System Restore.
Read all of that information and the information in this link:
http://www.microsoft.com/windowsxp/u...s/mcgill1.mspx

Make sure all of your drivers are up to date.

TIP > Adjust Browser Cache Size
The maximum size of your Internet Explorer browser cache is 150 megabytes. This is a larger value than we recommend

I would say to read all of the information available in the diagnostic report.

Try those troubleshooting links, here is information that may help.
http://users.telenet.be/bluepatchy/m...wcomputer.html

Here is some great information from experts in this field that will help you stay clean and safe online.
http://users.telenet.be/bluepatchy/m...revention.html
http://forums.spybot.info/showthread.php?t=279
http://russelltexas.com/malware/allclear.htm
http://forum.malwareremoval.com/viewtopic.php?t=14
http://www.bleepingcomputer.com/forums/topict2520.html
http://cybercoyote.org/security/not-admin.shtml

Thanks...pskelley
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