virtumonde infection HELP PLEASE!

[katana]

OK, we are slowly getting somewhere



Kaspersky Online Scanner .
Your Antivirus and/or Antispyware may give a warning during the scan. This is perfectly normal
Go Here http://www.kaspersky.com/kos/eng/par...avwebscan.html

Read the Requirements and limitations before you click Accept.
Allow the ActiveX download if necessary
Once the database has downloaded, click Next.
Click Scan Settings and change the "Scan using the following antivirus database" from standard to extended and then click OK.
Click on "My Computer" and then put the kettle on!
When the scan has completed, click Save Report As...
Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.

Please post the Kaspersky log in your reply

[jimmy1972]

kaspersky log


-------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER REPORT
Tuesday, February 26, 2008 6:23:15 PM
Operating System: Microsoft Windows XP Home Edition, Service Pack 2 (Build 2600)
Kaspersky Online Scanner version: 5.0.98.0
Kaspersky Anti-Virus database last update: 26/02/2008
Kaspersky Anti-Virus database records: 582237
-------------------------------------------------------------------------------

Scan Settings:
Scan using the following antivirus database: extended
Scan Archives: true
Scan Mail Bases: true

Scan Target - My Computer:
A:\
C:\
D:\

Scan Statistics:
Total number of scanned objects: 72063
Number of viruses found: 9
Number of infected objects: 42
Number of suspicious objects: 0
Duration of the scan process: 01:09:59

Infected Object Name / Virus Name / Last Action
C:\Documents and Settings\All Users\Application Data\Bell\Security Manager\Logs\FirewallService02-25-2008--21-35-16.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Bell\Security Manager\Logs\Fw_Session.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Bell\Security Manager\Logs\SafetyConsoleLog02-25-2008--22-37-40.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Bell\Security Manager\Logs\ServiceModel02-25-2008--22-37-40.log Object is locked skipped
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\WinAgentcmn.zip/1-Click Duplicate Delete for Outlook v1.13.zip/Setup.exe Infected: Trojan-Downloader.Win32.VB.bsa skipped
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\WinAgentcmn.zip/1-Click Duplicate Delete for Outlook v1.13.zip Infected: Trojan-Downloader.Win32.VB.bsa skipped
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\WinAgentcmn.zip ZIP: infected - 2 skipped
C:\Documents and Settings\Jim\Application Data\Bell\Sympatico Security Advisor\client_gateway.log Object is locked skipped
C:\Documents and Settings\Jim\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\Jim\Desktop\SmitfraudFix\Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped
C:\Documents and Settings\Jim\Desktop\SmitfraudFix.exe/data.rar/SmitfraudFix/Reboot.exe Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped
C:\Documents and Settings\Jim\Desktop\SmitfraudFix.exe/data.rar Infected: not-a-virus:RiskTool.Win32.Reboot.f skipped
C:\Documents and Settings\Jim\Desktop\SmitfraudFix.exe RarSFX: infected - 2 skipped
C:\Documents and Settings\Jim\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\Jim\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\Jim\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Jim\Local Settings\Temp\~DFFBA3.tmp Object is locked skipped
C:\Documents and Settings\Jim\Local Settings\Temp\~DFFBE1.tmp Object is locked skipped
C:\Documents and Settings\Jim\Local Settings\Temporary Internet Files\AntiPhishing\B3BB5BBA-E7D5-40AB-A041-A5B1C0B26C8F.dat Object is locked skipped
C:\Documents and Settings\Jim\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\Jim\ntuser.dat Object is locked skipped
C:\Documents and Settings\Jim\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat Object is locked skipped
C:\Documents and Settings\LocalService\ntuser.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Cookies\index.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\History\History.IE5\index.dat Object is locked skipped
C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files\Content.IE5\index.dat Object is locked skipped
C:\Documents and Settings\NetworkService\NTUSER.DAT Object is locked skipped
C:\Documents and Settings\NetworkService\ntuser.dat.LOG Object is locked skipped
C:\Program Files\CA\PPRT\logs\2008-02-25.csv Object is locked skipped
C:\Program Files\NetAssistant\log\mpbtn.log Object is locked skipped
C:\QooBox\Quarantine\C\WINDOWS\Fonts\a.zip.vir/Setup.exe Infected: Trojan-Downloader.Win32.VB.bsa skipped
C:\QooBox\Quarantine\C\WINDOWS\Fonts\a.zip.vir ZIP: infected - 1 skipped
C:\QooBox\Quarantine\C\WINDOWS\system32\ehrxqdqq.dll.vir Infected: not-a-virus:AdWare.Win32.Virtumonde.ixe skipped
C:\QooBox\Quarantine\C\WINDOWS\system32\hqucdcem.dll.vir Infected: not-a-virus:AdWare.Win32.Virtumonde.gen skipped
C:\QooBox\Quarantine\C\WINDOWS\system32\kjwnw64l.exe.vir Infected: not-a-virus:AdWare.Win32.ZenoSearch.am skipped
C:\QooBox\Quarantine\C\WINDOWS\system32\koqpaexe.dll.vir Infected: not-a-virus:AdWare.Win32.Virtumonde.gen skipped
C:\QooBox\Quarantine\C\WINDOWS\system32\lcntklwb.exe.vir Infected: not-a-virus:AdWare.Win32.ZenoSearch.aj skipped
C:\QooBox\Quarantine\C\WINDOWS\system32\meopgxix.dll.vir Infected: not-a-virus:AdWare.Win32.Virtumonde.ixf skipped
C:\QooBox\Quarantine\C\WINDOWS\system32\rwwnw64d.exe.vir Infected: not-a-virus:AdWare.Win32.ZenoSearch.am skipped
C:\QooBox\Quarantine\catchme2008-02-24_ 13139.00.zip/vtsqo.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.gen skipped
C:\QooBox\Quarantine\catchme2008-02-24_ 13139.00.zip/xxyayww.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.gen skipped
C:\QooBox\Quarantine\catchme2008-02-24_ 13139.00.zip ZIP: infected - 2 skipped
C:\SDFix\SDFix\backups\backups.zip/backups/Setup.exe Infected: Trojan-Downloader.Win32.VB.bsa skipped
C:\SDFix\SDFix\backups\backups.zip ZIP: infected - 1 skipped
C:\System Volume Information\MountPointManagerRemoteDatabase Object is locked skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP842\A0056218.exe Infected: not-virus:Hoax.Win32.Renos.awj skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP842\A0056233.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.gen skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP842\A0056234.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.gen skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP843\A0056253.exe Infected: Trojan-Downloader.Win32.VB.cgu skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP844\A0056716.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.gen skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP844\A0056730.exe Infected: Trojan-Downloader.Win32.VB.cgu skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP844\A0056777.exe Infected: Trojan-Downloader.Win32.VB.cgu skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP844\A0056781.exe Infected: not-a-virus:AdWare.Win32.ZenoSearch.aj skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP844\A0056799.exe Infected: not-a-virus:AdWare.Win32.ZenoSearch.aj skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP845\A0057874.exe Infected: not-a-virus:AdWare.Win32.ZenoSearch.aj skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP846\A0059088.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.ixe skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP846\A0059089.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.gen skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP846\A0059090.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.ixf skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP846\A0059102.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.gen skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP846\A0059103.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.gen skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP847\A0059210.exe Infected: Trojan-Downloader.Win32.VB.bsa skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP847\A0059220.exe Infected: Trojan-Downloader.Win32.VB.bsa skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP850\A0059435.exe Infected: not-a-virus:AdWare.Win32.ZenoSearch.am skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP850\A0059436.exe Infected: not-a-virus:AdWare.Win32.ZenoSearch.aj skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP850\A0059437.exe Infected: not-a-virus:AdWare.Win32.ZenoSearch.am skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP850\A0059441.dll Infected: not-a-virus:AdWare.Win32.Virtumonde.gen skipped
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP851\change.log Object is locked skipped
C:\WINDOWS\Debug\PASSWD.LOG Object is locked skipped
C:\WINDOWS\Registration\{02D4B3F1-FD88-11D1-960D-00805FC79235}.{439E0F52-7ADA-40B0-B891-FED32FC2A6C4}.crmlog Object is locked skipped
C:\WINDOWS\SchedLgU.Txt Object is locked skipped
C:\WINDOWS\SoftwareDistribution\ReportingEvents.log Object is locked skipped
C:\WINDOWS\Sti_Trace.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\edb.log Object is locked skipped
C:\WINDOWS\system32\CatRoot2\tmp.edb Object is locked skipped
C:\WINDOWS\system32\config\AppEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\DEFAULT Object is locked skipped
C:\WINDOWS\system32\config\default.LOG Object is locked skipped
C:\WINDOWS\system32\config\Internet.evt Object is locked skipped
C:\WINDOWS\system32\config\SAM Object is locked skipped
C:\WINDOWS\system32\config\SAM.LOG Object is locked skipped
C:\WINDOWS\system32\config\SecEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SECURITY Object is locked skipped
C:\WINDOWS\system32\config\SECURITY.LOG Object is locked skipped
C:\WINDOWS\system32\config\SOFTWARE Object is locked skipped
C:\WINDOWS\system32\config\software.LOG Object is locked skipped
C:\WINDOWS\system32\config\SysEvent.Evt Object is locked skipped
C:\WINDOWS\system32\config\SYSTEM Object is locked skipped
C:\WINDOWS\system32\config\system.LOG Object is locked skipped
C:\WINDOWS\system32\h323log.txt Object is locked skipped
C:\WINDOWS\system32\MsDtc\MSDTC.LOG Object is locked skipped
C:\WINDOWS\system32\MsDtc\Trace\dtctrace.log Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.BTR Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\INDEX.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING1.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\MAPPING2.MAP Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.DATA Object is locked skipped
C:\WINDOWS\system32\wbem\Repository\FS\OBJECTS.MAP Object is locked skipped
C:\WINDOWS\wiadebug.log Object is locked skipped
C:\WINDOWS\wiaservc.log Object is locked skipped
C:\WINDOWS\WindowsUpdate.log Object is locked skipped

Scan process completed.

[jimmy1972]

Thanks again for your help so far!

I'm glad to be making some progress!

[katana]

That looks fine, all the items it found have already been taken care of.



Your Java and Adobe is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please follow these steps to remove older version Java and Adobe components and update.

Updating Java:

• Download the latest version of Java Runtime Environment (JRE) 6u4 from http://java.sun.com/javase/downloads/index.jsp
• Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
• Click the "Download" button to the right.
• Check the box that says: "Accept License Agreement".
• The page will refresh.
• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.

Update Adobe Acrobat Reader

• Please go to this link Adobe Acrobat Reader Download Link
• Cllick Download
• On the right Untick Adobe Phototshop Album Starter Edition if you do not wish to include this in the installation.
• Click the Continue button
• Click Run, and click Run again
• Next click the Install Now button and follow the on screen prompts

Now close all windows, including your browser.
Double click on the Java installation that you downloaded and follow the prompts.

Remove Programs
Now click Start---Control Panel. Double click Add or Remove Programs. If any of the following programs are listed there,
click on the program to highlight it, and click on remove.

• Adobe Reader 7.0.7
• J2SE Runtime Environment 5.0 Update 5
  J2SE Runtime Environment 5.0 Update 6
  J2SE Runtime Environment 5.0 Update 9
  Java 2 Runtime Environment, SE v1.4.2_03
  

Now close the Control Panel.

Reboot your machine.

Please post a final HJT log in your reply
How are things running now ?

[jimmy1972]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:52:02 PM, on 26/02/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Bell\Security Manager\Fws.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIABA.EXE
C:\Program Files\Bell\Sympatico Security Advisor\SSA.exe
C:\Program Files\Bell\Security Manager\Rps.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Bell\Sympatico Security Advisor\SSAComHandler.exe
C:\Program Files\NetAssistant\bin\mpbtn.exe
C:\Program Files\Bell\Security Manager\rpsupdaterR.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/default.aspx?lang=en-CA
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Bell\Security Manager\pkR.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [EPSON Stylus C66 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2S1.EXE /P23 "EPSON Stylus C66 Series" /O6 "USB001" /M "Stylus C66"
O4 - HKLM\..\Run: [EPSON Stylus C88 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIABA.EXE /P23 "EPSON Stylus C88 Series" /O6 "USB002" /M "Stylus C88"
O4 - HKLM\..\Run: [SSA.exe] "C:\Program Files\Bell\Sympatico Security Advisor\SSA.exe" /AUTORUN
O4 - HKLM\..\Run: [Sympatico Security Manager] "C:\Program Files\Bell\Security Manager\Rps.exe"
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Bell\Security Manager\ZkRunOnceR.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/par...an_unicode.cab
O16 - DPF: {5CB1506E-1DEA-4E63-89A7-E40E52AEA1FD} (OnagerCtrl Class) - http://fulfillment.puretracks.com/onager.cab
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.photolab.ca/Upload/ImageUploader4.cab
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - http://www.photolab.ca/en/Photo/ImageUploader3.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://walmart.pnimedia.com/upload/a...pv2.0.0.9.cab?
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Sympatico Security Manager Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Bell\Security Manager\rpsupdaterR.exe
O23 - Service: Sympatico Security Manager Firewall (RP_FWS) - Bell Sympatico - C:\Program Files\Bell\Security Manager\Fws.exe

--
End of file - 8594 bytes





Thanks again.

Things are running quite well. The only strange thing is that a program ending window pops up when I restart that says ending program "uipopuphidden"?

Other than that, things seem to be great!

[katana]

The only info I can find on "uipopuphidden" relates to security software usually Freedom but also a few others
I notice in your HJT log this line
"O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Bell\Security Manager\ZkRunOnceR.exe"

Have you recently changed your Antivirus ?

It could also be related to Sympatico Security Advisor


Please follow the instructions in the following link to uninstall MSJava.
You only need to follow the guide upto and including step 7 ---- DO NOT EDIT THE REGISTRY MANUALLY
http://www.bleepingcomputer.com/tuto...utorial97.html



Create A Registry File
Please copy (Ctrl+C) and paste (Ctrl+V) the following text in the quote to Notepad.
Save it as "All Files" and name it Regfix.reg Please save it on your desktop.

REGEDIT4

[-HKEY_LOCAL_MACHINE\Software\Microsoft\Java VM]

[-HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\AdvancedOptions\JAVA_VM]

Make sure there are NO blank lines before REGEDIT4 and ONE blank line at the end/bottom
Double click on Regfix.reg and click Yes at the prompt


Fix With HJT

Close all other windows and then start HiJack This
Click Do A System Scan Only
When it has finished scanning put a check next to the following lines IF still present

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Bell\Security Manager\ZkRunOnceR.exe"
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll

- Close ALL open windows (especially Internet Explorer!)-
Now click Fix checked
Click yes to any prompts
Close HijackThis


Please post a fresh HJT log in your reply

[jimmy1972]

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:40:11 PM, on 26/02/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Bell\Security Manager\Fws.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIABA.EXE
C:\Program Files\Bell\Sympatico Security Advisor\SSA.exe
C:\Program Files\Bell\Security Manager\Rps.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\NetAssistant\bin\mpbtn.exe
C:\Program Files\Bell\Sympatico Security Advisor\SSAComHandler.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Bell\Security Manager\rpsupdaterR.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\dllhost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://sympatico.msn.ca/default.aspx?lang=en-CA
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Bell\Security Manager\pkR.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_04\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll (file missing)
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [EPSON Stylus C66 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2S1.EXE /P23 "EPSON Stylus C66 Series" /O6 "USB001" /M "Stylus C66"
O4 - HKLM\..\Run: [EPSON Stylus C88 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIABA.EXE /P23 "EPSON Stylus C88 Series" /O6 "USB002" /M "Stylus C88"
O4 - HKLM\..\Run: [SSA.exe] "C:\Program Files\Bell\Sympatico Security Advisor\SSA.exe" /AUTORUN
O4 - HKLM\..\Run: [Sympatico Security Manager] "C:\Program Files\Bell\Security Manager\Rps.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.6.0_04\bin\jusched.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: NetAssistant.lnk = C:\Program Files\NetAssistant\bin\matcli.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\npjpi160_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_04\bin\npjpi160_04.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/par...an_unicode.cab
O16 - DPF: {5CB1506E-1DEA-4E63-89A7-E40E52AEA1FD} (OnagerCtrl Class) - http://fulfillment.puretracks.com/onager.cab
O16 - DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} (Image Uploader Control) - http://www.photolab.ca/Upload/ImageUploader4.cab
O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.5 Control) - http://www.photolab.ca/en/Photo/ImageUploader3.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://walmart.pnimedia.com/upload/a...pv2.0.0.9.cab?
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: Sympatico Security Manager Update Service (RPSUpdaterR) - Radialpoint Inc. - C:\Program Files\Bell\Security Manager\rpsupdaterR.exe
O23 - Service: Sympatico Security Manager Firewall (RP_FWS) - Bell Sympatico - C:\Program Files\Bell\Security Manager\Fws.exe

--
End of file - 8583 bytes


I made an error when I was following your instructions.

I accidentally went past step 7 when I was uninstalling MSJava. I realized it after I deleted the two items it asked me to (after step 7) and I didn't realize that you could not undo that change. Sorry. I followed their instructions to the end at that point.

I think I did everything else correctly.

[katana]

As long as you know what you are doing, there is no harm done.
The instructions I gave are just safer for people who have never used the registry.




Congratulations your logs look clean :D

Let's see if I can help you keep it that way

First lets tidy up :D

• Click START then RUN
• Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.
  
  • 

You can also delete any logs we have produced, and empty your Recycle bin.


Enable Teatimer

• RIGHT click Link >>> HERE <<< Link and select "save as" and save it to your desktop
• Double click ResetTeaTimer.bat
• Open Spybot S&D
• Click Mode, check Advanced Mode
• Go To Left Panel, Click Tools, then also in left panel, click Resident
• If your firewall raises a question, say OK
• check the box labeled Resident Tea-Timer and OK any prompts.
• Use File, Exit to terminate Spybot
• Reboot your machine for the changes to take effect.
• You can now delete ResetTeaTimer.bat

The following is some info to help you stay safe and clean.
( Vista users must ensure that any programs are Vista compatible BEFORE installing )

Online Scanners
I would recommend a scan at one or more of the following sites at least once a month.

http://www.nanoscan.com
http://www.pandasoftware.com/actives..._principal.htm
http://www.kaspersky.com/kos/eng/par...avwebscan.html

!!! Make sure that all your programs are updated !!!
Secunia Software Inspector does all the work for you, .... see HERE for details

AntiSpyware

• AntiSpyware is not the same thing as Antivirus.
  Different AntiSpyware programs detect different things, so in this case it is recommended that you have more than one.
  You should only have one running all the time, the other/s should be used "on demand" on a regular basis.
  Most of the programs in this list have a free (for Home Users ) and paid versions,
  it is worth paying for one and having "realtime" protection, unless you intend to do a manual scan often.
• Spybot - Search & Destroy <<< A must have program
  • It includes host protection and registry protection
  • A hosts file is a bit like a phone book, it points to the actual numeric address (i.e. the IP address) from the human friendly name of a website. This feature can be used to block malicious websites
• MalwareBytes Anti-malware <<< A New and effective program
• a-squared Free <<< A good "realtime" or "on demand" scanner
• AVG Anti-Spyware 7.5 <<< A good "on demand" scanner
• superantispyware <<< A good "realtime" or "on demand" scanner

Prevention

• These programs don't detect malware, they help stop it getting on your machine in the first place.
  Each does a different job, so you can have more than one
• Winpatrol
  • An excellent startup manager and then some !!
  • Notifies you if programs are added to startup
  • Allows delayed startup
  • A must have addition
• SpywareBlaster 3.5.1
  • SpywareBlaster sets killbits in the registry to prevent known malicious activex controls from installing themselves on your computer.
• SpywareGuard 2.2
  • SpywareGuard provides real-time protection against spyware.
  • Not required if you have other "realtime" antispyware or Winpatrol
• ZonedOut
  • Formerly known as IE-SPYAD, adds a long list of sites and domains associated with known advertisers and marketers to the Restricted sites zone of Internet Explorer.
• MVPS HOSTS
  • This little program packs a powerful punch as it blocks ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
  • For information on how to download and install, please read this tutorial by WinHelp2002.
  • Not required if you are using other host file protections

Internet Browsers

• Microsoft has worked hard to make IE.7 a more secure browser, unfortunately whilst it is still the leading browser of choice it will always be under attack from the bad guys.
  Using a different web browser can help stop malware getting on your machine.
  
  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    1. From within Internet Explorer click on the Tools menu and then click on Options.
    2. Click once on the Security tab
    3. Click once on the Internet icon so it becomes highlighted.
    4. Click once on the Custom Level button.
       
       • Change the Download signed ActiveX controls to Prompt
       • Change the Download unsigned ActiveX controls to Disable
       • Change the Initialise and script ActiveX controls not marked as safe to Disable
       • Change the Installation of desktop items to Prompt
       • Change the Launching programs and files in an IFRAME to Prompt
       • Change the Navigate sub-frames across different domains to Prompt
       • When all these settings have been made, click on the OK button.
       • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    5. Next press the Apply button and then the OK to exit the Internet Properties page.
  
  If you are still using IE6 then either update, or get one of the following.
  • FireFox
    • With many addons available that make customization easy this is a very popular choice
    • NoScript and AdBlockPlus addons are essential
  • Opera
    • Another popular alternative
  • Netscape
    • Another popular alternative
    • Also has Addons available

Cleaning Temporary Internet Files and Tracking Cookies

• Temporary Internet Files are mainly the files that are downloaded when you open a web page.
  Unfortunately, if the site you visit is of a dubious nature or has been hacked, they can also be an entry point for malware.
  It is a good idea to empty the Temporary Internet Files folder on a regular basis.
  
  Tracking Cookies are files that websites use to monitor which sites you visit and how often.
  A lot of Antispyware scanners pick up these tracking cookies and flag them as unwanted.
  CAUTION :- If you delete all your cookies you will lose any autologin information for sites that you visit, and will need your passwords
  
  Both of these can be cleaned manually, but a quicker option is to use a program
• ATF Cleaner
  • Free and very simple to use
• CCleaner
  • Free and very flexible, you can chose which cookies to keep

Also PLEASE read this article.......So How Did I Get Infected In The First Place

The last and most important thing I can tell you is UPDATE.
If you don't update your security programs (Antivirus, Antispyware even Windows) then you are at risk.
Malware changes on a day to day basis. You should update every week at the very least.

If you follow this advice then (with a bit of luck) you will never have to hear from me again :D


If you could post back one more time to let me know everything is OK, then I can have this thread archived.

Happy surfing K'

[jimmy1972]

Thank you so much for the days of help fixing my virus/spyware problems! I really appreciate all you have done to clean my computer.

Everything seems great. That uipopuphidden window still appears at shutdown but you were right, it is something to do with freedom (that is the antivirus that sympatico security manager uses). If it becomes a problem, I will contact them about it. Thanks again for everything you have done and all of the time you spent helping me!



Cheers,

Jim

[katana]

If it becomes a problem, I will contact them about it. Thanks again for everything you have done and all of the time you spent helping me!

If you do decide to contact them, we would be interested to hear what the resolution is.
That way we can help others that have the same problem.

If this thread has been closed by then, just PM me and I can have it added.