Greetings. I am an IT professional who is trying to help a friend with an infection of Virtumonde. It is detected by Trend Micro HouseCall, Spybot S&D, Adaware, and CA eTrust Pest Patrol. All programs take action (quarantine or delete) and have the latest definitions. I even tried manually deleting registry entries I found in a Symantec KB article. Despite all of this the popups continue to appear.

Kaspersky's Online Scan causes IE to freeze just seconds into the scan. HJT comes up with a program error just after starting (HijackThis.exe has generated errors and will be closed...). Quite honestly I'm stumped at this point. In 10 years I've never had this much trouble with an infection. Members of this community seem to be experts at Virtumonde removal so I am anxious for advice and am ready to learn something new.