as requested following rules for malware removal

[pskelley]

Scan Statistics:
Total number of scanned objects: 51618
Number of viruses found: 1
Number of infected objects: 1
Number of suspicious objects: 0

Delete the file in red
C:\Documents and Settings\Mark\My Documents\My Music\coms\03 Track 3 (kisstory).wma ------> Trojan-Downloader.WMA.Wimad.l

I will post this information for you now so you can benefit from it, what other malware problems do you have?

Some good information for you:
http://users.telenet.be/bluepatchy/m...wcomputer.html
http://www.microsoft.com/windowsxp/u...s/mcgill1.mspx

Here is some great information from experts in this field that will help you stay clean and safe online.
http://users.telenet.be/bluepatchy/m...revention.html
http://forums.spybot.info/showthread.php?t=279
http://russelltexas.com/malware/allclear.htm
http://forum.malwareremoval.com/viewtopic.php?t=14
http://www.bleepingcomputer.com/forums/topict2520.html
http://cybercoyote.org/security/not-admin.shtml

http://www.malwarecomplaints.info/

Thanks...pskelley
Safer Networking Forums
http://www.spybot.info/en/donate/index.html
If you are reading this information...thank a teacher,
If you are reading it in English...thank a soldier.

[karmdrefner]

Thanks PS-K for your help so far and the info,i'm just running some tests to see how the comps running now,(also being mothers day over here got some other appointments to keep cant believe it was that simple in the end just to delete one file!.
I do seem to have some issues still like Norton isnt working properly, and according to spybot the microsoft security suit is still being disabled(could this be Norton doing this?!?!?)
i'm going to reinstall but it wont uninstall at the moment but will speak to their helpdesk about that and see what happens.
I do have some othe rquestions regarding the whole spyware issue and which options best for ma comp. i'll get back to you in a couple of days and let you know the progress ,don't close this thread yet!! i'll be in touch

[pskelley]

Good morning, if you are the mother, have a Happy, Happy

Norton/Symantec I do not use so I will be of little help other than to be able to point to technical support.
http://www.symantec.com/enterprise/support/index.jsp

Malware can surely mess up antivirus programs (though I have seen nothing in the cleanup that should have done this) that is one of the first things hackers try to do, corrupt your virus protection. It is always possible the program itself has gotten corrupted files and it may need to be uninstall and reinstalled. I would let your technical support folds advise you concerning this.

As for Spybot S&D, I run the program and know a lot about it, but the Spybot experts reside here:
http://forums.spybot.info/forumdisplay.php?f=4
Those folks are in a much better position to answer Spybot related question than me. I can post links that will probably answer a lot of questions:
http://www.safer-networking.org/en/faq/46.html
http://www.safer-networking.org/en/faq/index.html
http://forums.spybot.info/showthread.php?t=250

Are you running the newest version of Spybot?
http://www.safer-networking.org/en/s...d15/index.html

Understand, if you do something like turn off the Windows Firewall so you can run a better third party firewall, Spybot will flag that move. This does not mean it is a wrong move, Spybot is just providing you with information it thinks you need.

I also suggest you take the time to review the links I provided, those folks are experts in the malware removal/security area and will likely answer all of your questions.

I hope this helps...Phil

[karmdrefner]

soz phill, not quite right dude! me and my son had to make a fuss of his mum,my mum, and my girlfriends s mum all in in one day,busy busy busy!
Anyway regarding my pc...It seems to be working better cheers though every so often my pc still goes mad with activity and slows right down for no apparent reason? maybe i'm just a perfectionist?!?!if you say its clear that good enough for me.I finally got Norton uninstalled /reinstalled and both that and spybot are saying alls clear!
I truely appreciate your time and efforts in sorting this problem as i'm sure thousands others are, hopefullysomewhere,someonee rewards you for your troubles!.any other issues i will post on a new thread as they're not so urgent and possibly might be answered in the links you've sent or on other forums on the site.
Again,thanks for the help.

MARK.

[pskelley]

Hey Mark, thanks for the feedback. When was the last time you opened the computer cabinet and blew the dust out of the fans, etc.? I don't like the sound of what you say is happening, it sounds like possible hardware failure. If you have not cleaned inside, or have not in a long while, pick up a can of clean air (office supply store) open the cabinet and blow out the dust. Be careful what you touch, only takes a bit of static electricity to ruin the motherboard.

http://www.google.com/search?hl=en&q...=Google+Search

Next I suggest you run a free diagnostic here:
http://www.pcpitstop.com/pcpitstop/

If you have questions about the results, you can post those here:
http://pcpitstop.invisionzone.com/index.php?showforum=6

It is all free and if you take the time to register they will even keep the records for you.

Safe surfing...Phil