DSAgnt.exe - Bad Image

[bonthefarm]

How do I remove DSAgnt.exe - Bad Image? What is it?

[tashi]

Hello,

How do I remove DSAgnt.exe - Bad Image? What is it?

Is your computer a Dell and is the path to dsagnt.exe
'C:\Program Files\DellSupport\DSAgnt.exe" /startup'

Also please look in ADD/REMOVE and see if 'My Way Search Assistant' is installed.

Are you running Spybot-S&D and if so which version.
Open Spybot Search & Destroy > Help > About.

Regards.

[bonthefarm]

Hi Tashi! Yes, it's a Dell. I was attacked yesterday by spyware and used Spybot. It removed many, but I was still getting the beware screen when I started up. Finally, I restored the system to last week and then ran Spybot. It fixed that problem. I have had the DSAgnt. thing for months and it is still there. I'm not sure how to see what the path is. I have looked at the programs a million times when I was dealing with the other problem, but I don't remember seeing My Way Search Assistant there. The Spybot version is 1.5.2.

I really appreciate your quick response.

[tashi]

Hi there bonthefarm,

Could be several factors going on here, from a corrupted dll to leftovers from an infection.

Please see this topic: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) Skip the Spybot-S&D and Anti Virus scan for now and just produce a HJT log.

Copy paste the HJT log into a new topic you would start here: Malware Removal Forum and I will ask one of our helpers to take a look when on-line.

Cheers, tashi

[bonthefarm]

Hey Tashi, I'm afraid I don't know what a HJT log is. Sorry, I'm rather ignorant about this.

[tashi]

Hi there,

HiJackThis (HJT) is a tool used to look at an operating system so that someone can make an analysis.

The topic in the link I gave has instructions on how to produce one and post it.

If you peek into the malware forum, you will see each topic has a HJT log.

[bonthefarm]

Thank you so much. I'm ignorant, but I'm learning all the time! I just don't want to learn the hard way again!

Again, thanks, you're a doll!!

[bonthefarm]

Hi! I downloaded hjt and Kaspersky. I'm trying to send the info to you, but it says the scripts are too long. Now what?

[tashi]

Hi there,

Just need the HJT log posted for now, in this forum: Malware Removal

Cheers.

[tashi]

Well done bonthefarm, Blade81 answered you.

http://forums.spybot.info/showthread.php?t=25121