I even have unwanted music playing!

[pskelley]

Give this a try, go here: http://www.microsoft.com/genuine/
and validate your copy of Windows, if you are told that your copy of Windows is valid, then go here:

http://support.microsoft.com/ph/1173 and tell them the problem you are having installing the first Service Pack. Notice these options: Need More Help?
Contact a Support Professional by Email, Online, or Phone.

If you have a valid copy of Windows on the computer they will help you. Make sure you tell them you have malware issues and once the first Service Pack is installed, you will receive help removing the malware, and will install Service Pack #2 when that has been done.

When you have that first Service Pack installed, follow the directions I posted earlier, return to your topic and post a HJT log reflecting that installation and I will be glad to continue the cleanup.

Thanks

[pskelley]

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than five days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.

Everyone else please begin a New Topic.