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Thread: Require Assistance in Removing Virtemonde

  1. #11
    Security Expert: Emeritus Blade81's Avatar
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    Default

    Hi

    Please try defragging hard drive(s). If that doesn't help check this

    Well congrats, it appears your system is all clean Are you still noticing any problems? If not, it's time to secure your system to prevent against further intrusions.


    THESE STEPS ARE VERY IMPORTANT

    Let's reset system restore
    Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

    1. Turn off System Restore.
    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.

    2. Reboot.

    3. Turn ON System Restore.
    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    UN-Check *Turn off System Restore*.
    Click Apply, and then click OK.
    NOTE: only do this ONCE,NOT on a regular basis


    Now lets uninstall ComboFix:
    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK



    Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

    Updating Java:
    • Download the latest version of Java Runtime Environment (JRE) 6 Update 6.
    • Scroll down to where it says
      The J2SE Runtime Environment (JRE) allows end-users to run Java applications.
    • Click the
      Download
      button to the right.
    • Select Windows on platform combobox and check the box that says:
      Accept License Agreement. Click continue.
    • The page will refresh.
    • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
    • Close any programs you may have running - especially your web browser.
    • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
    • Click the Remove or Change/Remove button.
    • Repeat as many times as necessary to remove each Java versions.
    • Reboot your computer once all Java components are removed.
    • Then from your desktop double-click on jre-6u6-windows-i586-p.exe to install the newest version.



    UPDATING WINDOWS AND INTERNET EXPLORER

    IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

    If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


    Make your Internet Explorer more secure

    This can be done by following these simple instructions:
    From within Internet Explorer click on the Tools menu and then click on Options.
    Click once on the Security tab
    Click once on the Internet icon so it becomes highlighted.
    Click once on the Custom Level button.
    Change the Download signed ActiveX controls to Prompt
    Change the Download unsigned ActiveX controls to Disable
    Change the Initialize and script ActiveX controls not marked as safe to Disable
    Change the Installation of desktop items to Prompt
    Change the Launching programs and files in an IFRAME to Prompt
    Change the Navigate sub-frames across different domains to Prompt
    When all these settings have been made, click on the OK button.
    If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.



    The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

    • Comodo BOCLEAN <= Stop identity thieves from getting personal information. Instantly detects well over 1,000,000 unique, variant and repack malware in total. And it's free.
    • Download Adaware
      Adaware is a free program. It scans for known spyware on your computer. These scans should be run at least once every two weeks. For more information, see this tutorial
      The program is available for download here
    • Download Spybot
      Spybot is a scanner like adaware. It scans for spyware and other malicious programs. It is important to have both Adaware and Spybot on your computer because each program provides unique detection and pretection measures. Spybot has preventitive tools that stop programs from even installing on your computer.
      To see how to set this up as well as more spybot features, see here
      Spybot can be downloaded at this location
    • Download SpywareBlaster
      Spyware blaster is a program that stops known malicious activex controls from installing on your computer. It works by changing settings in your registry. It makes
      kill bits
      in the registry, so that certain activex controls can't install.
      If you don't know what activex controls are, see here
      You can download SpywareBlaster here here
      SpywareBlaster tutorial
    • Download iespyad
      It puts many bad webpages on your restricted zones list. This means that you can still view the
      bad
      webpages, but the webpages cannot do certain things (such as use javascripts and cookies).
      If you need help understanding how it works, there is a tutorial here
      Download it here
    • hosts file:
      • Every version of windows has a hosts file as part of them.
      • In a very basic sense, they are used to locate webpages.
      • We can customize a hosts file so that it blocks certain webpages.
      • However, it can slow down certain computers.
      • This is why using a hosts file is optional!!

      Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
      If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
      1. Click the start button (at the lower left hand corner of your screen)
      2. Click run
      3. In the dialog box, type services.msc
      4. hit enter, then locate dns client
      5. Highlight it, then double-click it.
      6. On the dropdown box, change the setting from automatic to manual.
      7. Click ok


    • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For more info, check this webpage out.
      See here to choose one



    Just a final reminder for you. I am trying to stress these two points.
    UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
    Make sure all of your security programs are up to date.
    Run the spybot and adaware regularly. (Once or twice a week minimum.)
    Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.



    Once again, please post and tell me how things are going with your system... problems etc.

    Have a great day,
    Blade
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  2. #12
    Junior Member
    Join Date
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    Default Quick Question

    What exactly are these? are these quarantined infected files? Should I remove them?

    C:\QooBox\Quarantine\C\WINDOWS\system32\eeogoyhx.dll.vir Infected: Trojan.Win32.Agent.rep 1
    C:\QooBox\Quarantine\C\WINDOWS\system32\fccdcYsq.dll.vir Infected: Trojan.Win32.Monder.gen 1
    C:\QooBox\Quarantine\C\WINDOWS\system32\fccyyVNE.dll.vir Infected: not-a-virus:AdWare.Win32.Virtumonde.yff 1
    C:\QooBox\Quarantine\C\WINDOWS\system32\jqcfwpyd.dll.vir Infected: Trojan.Win32.Agent.rep 1
    C:\QooBox\Quarantine\C\WINDOWS\system32\ljJBrRll.dll.vir Infected: not-a-virus:AdWare.Win32.Virtumonde.yff 1

  3. #13
    Security Expert: Emeritus Blade81's Avatar
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    Default

    Hi

    All items removed with ComboFix end up into its quarantine folder, c:\qoobox\quarantine. When you uninstall ComboFix that folder should be removed automatically
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  4. #14
    Junior Member
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    Oz
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    Default Thank You

    Hi Blade81,

    I'd like to thank you for your assistance over the last few weeks. You were very helpful in removing this virus/malware for me.

    So thank you,


    Jeremy

  5. #15
    Security Expert: Emeritus Blade81's Avatar
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    Default

    Since this issue appears to be resolved ... this Topic has been closed. Glad I could help.

    Note:If it has been five days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

    If it has been less than five days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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