Hello, I am not a great expert on PCs, but I can muddle through with directions. (I used to fix large mainframes when they were in vogue) I am trying to help a very elderly friend, whose computer has been infected with Virtumonde. I registered on this forum from my computer and E-mail address. I see that removing this virus can be difficult. So, my initial question is should I be working on this from his apartment and his E-mail address?
Second question is: He is pushing me to reinstall Micorsoft SP instead, but I am very leary of doing that. Somenone gave him the computer he has and he does not have the codes for XP and if I put in the CD he has, I get a message that the present XP on the computer is a higher level. He does not have the financial resources to by a new operating system.
What do you suggest, I should do?
Thanks, Andy