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Thread: help need to fix problem

  1. #31
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    Yes, run a scan with Malwarebytes and post back what it found
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  2. #32
    Member water_farie's Avatar
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    Malwarebytes' Anti-Malware 1.26
    Database version: 1107
    Windows 5.1.2600 Service Pack 3

    05/09/2008 07:54:08
    mbam-log-2008-09-05 (07-54-07).txt

    Scan type: Full Scan (A:\|C:\|D:\|E:\|)
    Objects scanned: 101738
    Time elapsed: 50 minute(s), 45 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)

    There you go Shaba,
    Nothing was found!

  3. #33
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    Great

    Any other concerns or are you ready for all clean?
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  4. #34
    Member water_farie's Avatar
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    No I think I am lovely and clean thanks to you!!

    My computer seems quicker and I have nice 'new' colours on it all bright...lol

    Once again Shaba,
    Thank you so much for your patience, kindness and help
    Your a star

  5. #35
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    Nice to hear

    Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

    Please download JavaRa and unzip it to your desktop.

    ***Please close any instances of Internet Explorer before continuing!***

    • Double-click on JavaRa.exe to start the program.
    • From the drop-down menu, choose English and click on Select.
    • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
    • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
    • A logfile will pop up. Please save it to a convenient location.


    Then download and install Java Runtime Environment (JRE) 6 Update 7.

    • Disable and Enable System Restore. - If you are using Windows XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.

      You can find instructions on how to enable and re-enable system restore here:

      Windows XP System Restore Guide


    Re-enable system restore with instructions from tutorial above

    • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.


    • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

    • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

    • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      A tutorial on installing & using this product can be found here:

      Using SpywareBlaster to protect your computer from Spyware and Malware

    • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
    Follow this list and your potential for being infected again will reduce dramatically.

    Here are some additional utilities that will enhance your safety



    Stand Up and Be Counted ---> Malware Complaints <--- where you can make difference!

    The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

    Also, please read this great article by Tony Klein So How Did I Get Infected In First Place

    Happy surfing and stay clean!
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  6. #36
    Member water_farie's Avatar
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    phew that sounds hard.....lol
    but I will give t a go.
    I do have
    adaware, zonealarm, spybot, AVG on my computer already
    Thanks Shaba
    Take care

  7. #37
    Member water_farie's Avatar
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    oh and I don't use Internet Explorer
    I use Mozilla Firefox, Mozilla Thunderbird
    So can I still do these instructions?

  8. #38
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    No need then
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  9. #39
    Member water_farie's Avatar
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    do I need Java?
    I don't really use it (well I don't think I do. ..lol)

  10. #40
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    Yes, as you have old java installed:

    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll

    It has vulnerabilities; that's why it needs to be removed and new one installed
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

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