Did the Microsoft Full system scan Beta software, found 8 threats in 9 items on my computer, cleaned most of them, except for 2. This isn't going away it seems. Ill do another panda scan. Ill post anything you need. Thanks!
Did the Microsoft Full system scan Beta software, found 8 threats in 9 items on my computer, cleaned most of them, except for 2. This isn't going away it seems. Ill do another panda scan. Ill post anything you need. Thanks!
Hi, kylezo
Could you please scan and post a fresh HijackThis log?
Microsoft MVP 2003-2009
Windows-Security
here you go and heres the panda scan too in case you need it
Logfile of HijackThis v1.99.1
Scan saved at 6:19:52 PM, on 4/5/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
c:\program files\mcafee.com\agent\mcagent.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\WINDOWS\system32\PRISMSVR.EXE
C:\Program Files\3B Software\Windows Registry Repair Pro\RegistryRepairPro.exe
C:\Program Files\2Wire 802.11g Wireless\PRISMCFG.exe
C:\Program Files\TrueAssistant\TrueAssistant.exe
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\AOL\1100900992\ee\aolsoftware.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Kyle\Desktop\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://login.yahoo.com/config/login?...sbc.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [PRISMSVR.EXE] "C:\WINDOWS\system32\PRISMSVR.EXE" /APPLY
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKCU\..\Run: [Windows Registry Repair Pro] C:\Program Files\3B Software\Windows Registry Repair Pro\RegistryRepairPro.exe 4
O4 - Startup: TrueAssistant.lnk = C:\Program Files\TrueAssistant\TrueAssistant.exe
O4 - Global Startup: 2Wire Wireless Client.lnk = C:\Program Files\2Wire 802.11g Wireless\PRISMCFG.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: YSIGet it! - C:\Program Files\YSIGet\wgbho.js
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\ServicePackFiles\i386\msmsgs.exe
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\ServicePackFiles\i386\msmsgs.exe
O12 - Plugin for .mpg: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin3.dll
O16 - DPF: {0678747A-6BC5-73DC-A611-50E33A81BB33} - http://85.255.113.214/1/gdnUS2296.exe
O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.bulletinboards.com/CFIDE/classes/CFJava.cab
O16 - DPF: {0EC4C9E3-EC6A-11CF-8E3B-444553540000} (WaveTab Control) - http://www.riffinteractive.com/setup/RiffLick.cab
O16 - DPF: {16550D08-7E4C-0BC2-9614-6F6C703FAB30} - http://85.255.113.214/1/gdnUS2296.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1E2941E3-8E63-11D4-9D5A-00902742D6E0} (iNotes Class) - https://mail.newtechhigh.org/iNotes.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {2341DD44-48F0-4D2C-562D-35ED60115E12} - http://85.255.113.214/1/gdnUS2296.exe
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com...45/yacscom.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {363B02E2-CE0C-33D9-5BDB-1CC13A67C8EA} - http://85.255.113.214/1/gdnUS2296.exe
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.av.aol.com/molbin/sh...3/mcinsctl.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://scan.safety.live.com/resource...scbase7617.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1137466817656
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.av.aol.com/molbin/sh...20/mcgdmgr.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{0D21C477-5000-4CA2-9B53-DE8956F6744B}: NameServer = 205.188.146.145
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sandra Data Service (SandraDataSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2005.SR3\RpcDataSrv.exe
O23 - Service: Sandra Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2005.SR3\RpcSandraSrv.exe
O23 - Service: StarWind iSCSI Service (StarWindService) - Rocket Division Software - C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
kylezo, my apologies! I missed seeing this reply.
The stuff being found now is leftovers and traces, but I don't see any active infection going on. However, I do see that we missed some dialers that we need to get rid of and one folder found by Panda
Delete this folder named Fleok:
C:\WINDOWS\SYSTEM32\FLEOK
Make a copy of these instructions to have handy as the next step needs to be done with nothing else open but HijackThis.
Close all browsers and any open windows. Do a *scan only* with HijackThis and checkmark the following entries then press *fix checked* button:
O16 - DPF: {0678747A-6BC5-73DC-A611-50E33A81BB33} - http://85.255.113.214/1/gdnUS2296.exe
O16 - DPF: {16550D08-7E4C-0BC2-9614-6F6C703FAB30} - http://85.255.113.214/1/gdnUS2296.exe
O16 - DPF: {2341DD44-48F0-4D2C-562D-35ED60115E12} - http://85.255.113.214/1/gdnUS2296.exe
O16 - DPF: {2341DD44-48F0-4D2C-562D-35ED60115E12} - http://85.255.113.214/1/gdnUS2296.exe
O16 - DPF: {363B02E2-CE0C-33D9-5BDB-1CC13A67C8EA} - http://85.255.113.214/1/gdnUS2296.exe
After pressing *fix checked*, close HijackThis and reboot your computer.
I think that should be all needed. Let me know if you see any remaining problems on your end.
Microsoft MVP 2003-2009
Windows-Security
Ok I carried out the fixes and I still have 120 problems in the panda scan. They are mostly cookies but there are a few other things and a spywarequake leftover. here are the logs.
I also had an issue with Internet Explorer where it had to shut down and I was taken to the online crash analysis website that told me I had an add-on causing trouble. this happened once before and I disabled all teh add ons. it was called Safer Networking Ltd. and its name was a hexidecimal looking string of numbers and letters looking like a registry entry. it still exists but its disabled at the moment.
The active scan log is 2 parts.
Logfile of HijackThis v1.99.1
Scan saved at 2:39:22 AM, on 4/11/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Nhksrv.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
c:\program files\mcafee.com\agent\mcagent.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\3B Software\Windows Registry Repair Pro\RegistryRepairPro.exe
C:\Program Files\TrueAssistant\TrueAssistant.exe
C:\Program Files\Common Files\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\AOL\1100900992\ee\aolsoftware.exe
C:\Program Files\ewido anti-malware\ewidoguard.exe
C:\Documents and Settings\Kyle\Desktop\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://login.yahoo.com/config/login?...sbc.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://yahoo.sbc.com/dsl
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll
O4 - HKLM\..\Run: [VSOCheckTask] "c:\PROGRA~1\mcafee.com\vso\mcmnhdlr.exe" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "c:\PROGRA~1\mcafee.com\vso\mcvsshld.exe"
O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKCU\..\Run: [Windows Registry Repair Pro] C:\Program Files\3B Software\Windows Registry Repair Pro\RegistryRepairPro.exe 4
O4 - Startup: TrueAssistant.lnk = C:\Program Files\TrueAssistant\TrueAssistant.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: YSIGet it! - C:\Program Files\YSIGet\wgbho.js
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\ServicePackFiles\i386\msmsgs.exe
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\WINDOWS\ServicePackFiles\i386\msmsgs.exe
O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.bulletinboards.com/CFIDE/classes/CFJava.cab
O16 - DPF: {0EC4C9E3-EC6A-11CF-8E3B-444553540000} (WaveTab Control) - http://www.riffinteractive.com/setup/RiffLick.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {1E2941E3-8E63-11D4-9D5A-00902742D6E0} (iNotes Class) - https://mail.newtechhigh.org/iNotes.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com...45/yacscom.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\common\yinsthelper.dll
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.av.aol.com/molbin/sh...3/mcinsctl.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://scan.safety.live.com/resource...scbase7617.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1137466817656
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/actives...ree/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.av.aol.com/molbin/sh...20/mcgdmgr.cab
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido anti-malware\ewidoguard.exe
O23 - Service: McAfee.com McShield (McShield) - Unknown owner - c:\PROGRA~1\mcafee.com\vso\mcshield.exe
O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - Networks Associates Technology, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe
O23 - Service: McAfee.com VirusScan Online Realtime Engine (MCVSRte) - Networks Associates Technology, Inc - c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Sandra Data Service (SandraDataSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2005.SR3\RpcDataSrv.exe
O23 - Service: Sandra Service (SandraTheSrv) - SiSoftware - C:\Program Files\SiSoftware\SiSoftware Sandra Lite 2005.SR3\RpcSandraSrv.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
Your HijackThis log is fine.
You can delete any of the items Panda found manually, but there is only cookies and a few registry leftovers - nothing active running.
Safer Networking Ltd. <---That is Spybot
Microsoft MVP 2003-2009
Windows-Security
Thank you for all your help. Can you tell me how to find and delete these items? I could not locate them.
Adware:adware/portalscan Not disinfected Windows Registry
Adware:adware/btgrab Not disinfected Windows Registry
Adware:adware/ncase Not disinfected Windows Registry
Thanks again!!
I had some big time problems today. I downloaded some of the latest windows XP updates and I think it really screwed up my computer...when I clicked on internet explorer, it told me that it encountered an error and had to close before it even opened. When I tried to open any folder, or explore window, Windows Explorer did the same. I went through a few steps to try to solve this, like uninstalling all the updates and such, but i eventually had to restore my computer to a backup restore point from 2 days ago. now I am not sure about the stability fo my computer. anyways I look forward to any guidance available and if not, thanks anyways!
Hi Kylezo, and Happy Easter
Yes, some folks have had some problems with the recent updates - and vary according to OS, software/hardware installed, and which update caused the problems. Microsoft provides a number for support and to report problems - and get help here:
That's a toll-free number and the support service is also provided for freeIf you have any questions regarding the patch or its implementation after reading the above listed bulletin you should contact Product Support Services in the United States at 1-866-PCSafety (1-866-727-2338). International customers should contact their local subsidiary.
Microsoft MVP 2003-2009
Windows-Security
Thank you for the confirmation, do you ahve any suggestions for getting rid of these items?
Adware:adware/portalscan Not disinfected Windows Registry
Adware:adware/btgrab Not disinfected Windows Registry
Adware:adware/ncase Not disinfected Windows Registry
I could not locate them!
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