Multiple Problems-Browser Hijacked+(logs)

[KeithM]

Sorry it took so long to respond. kept getting an error when attempting to initiate scan. Finally did it this am and looks like there is still a virus and two "potentially dangerous" items found. The number of spyware cookies is down frm over 500 last time.
The log is attached

[KeithM]

Out of curiosity, I decided to try and run Spybot again. As before, it identified problems. But unlike before, when I selected the "fix" option, the window did not close but instead the repair seems to have worked.
It probably makes obsolete the previous note with Panda log.
I'll run another Panda scan and submit the log from that.

[KeithM]

I've run another Panda scan after successfully running Sybot and the report is attached. It appears Spybot removed one of the hijack programs but there is still one left along with a virus and 80+ spyware cookies.
What do you suggest next?

[illukka]

hi

delete these files/folders if still there:
C:\WINDOWS\SYSTEM32\cmd.ftp
C:\WINDOWS\Temp\zASQVbZb.exe
C:\PROGRAM FILES\AdTools Service


then

Download and Save Blacklight to your desktop:

Double-click blbeta.exe then accept the agreement, click > scan then > next

You'll see a list of all items found. There will also be a log on your desktop with the name fsbl.xxxxxxx.log (the xxxxxxx stand for numbers).

Copy and paste this log in your next reply. Don't choose the rename option yet! I want to see the log first, because legitimate items can also be present there, such as "wbemtest.exe"


note: if the blacklight log is large just post the first 20 lines of it

[KeithM]

Deleted the three files/folders specified.
Downloaded Backlight and ran the program producing the following log:
04/05/06 13:46:14 [Info]: BlackLight Engine 1.0.35 initialized
04/05/06 13:46:14 [Info]: OS: 5.1 build 2600 (Service Pack 2)
04/05/06 13:46:14 [Note]: 7019 4
04/05/06 13:46:14 [Note]: 7005 0
04/05/06 13:46:32 [Note]: 7006 0
04/05/06 13:46:32 [Note]: 7011 1748
04/05/06 13:46:32 [Note]: 7026 0
04/05/06 13:46:32 [Note]: 7026 0
04/05/06 13:46:33 [Note]: FSRAW library version 1.7.1015
04/05/06 13:49:01 [Note]: 7007 0

[illukka]

hi

very good, no hidden items found
i asked you to run this because some detections pointed to a possible rootkit, but its not present

a clean log, so :


Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

1. Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and re-enable system restore to make sure there are no infected files found in a restore point.
   
   You can find instructions on how to enable and reenable system restore here:
   
   Managing Windows Millenium System Restore
   
   or
   
   Windows XP System Restore Guide
   
   Reenable system restore with instructions from tutorial above
   
   
2. Make your Internet Explorer more secure - This can be done by following these simple instructions:
   1. From within Internet Explorer click on the Tools menu and then click on Options.
   2. Click once on the Security tab
   3. Click once on the Internet icon so it becomes highlighted.
   4. Click once on the Custom Level button.
      
      1. Change the Download signed ActiveX controls to Prompt
         
      2. Change the Download unsigned ActiveX controls to Disable
         
      3. Change the Initialize and script ActiveX controls not marked as safe to Disable
         
      4. Change the Installation of desktop items to Prompt
         
      5. Change the Launching programs and files in an IFRAME to Prompt
         
      6. Change the Navigate sub-frames across different domains to Prompt
         
      7. When all these settings have been made, click on the OK button.
         
      8. If it prompts you as to whether or not you want to save the settings, press the Yes button.
   5. Next press the Apply button and then the OK to exit the Internet Properties page.
3. Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
   
   See this link for a listing of some online & their stand-alone antivirus programs:
   
   Virus, Spyware, and Malware Protection and Removal Resources
   
   
4. Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
   
   
5. Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
   
   For a tutorial on Firewalls and a listing of some available ones see the link below:
   
   Understanding and Using Firewalls
   
   
6. Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
   
   
7. Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
   
   A tutorial on installing & using this product can be found here:
   
   Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
   
   
8. Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
   
   A tutorial on installing & using this product can be found here:
   
   Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
   
   
9. Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
   
   A tutorial on installing & using this product can be found here:
   
   Using SpywareBlaster to protect your computer from Spyware and Malware
   
   
10. Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

here are some additional utilities that will enhance your safety

• IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
• MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
• Google Toolbar <= Get the free google toolbar to help stop pop up windows.
• Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
  Using Winpatrol to protect your computer from malicious software

also remember to keep your java updated, see this topic for instructions
http://forums.spybot.info/showthread.php?t=2559

[KeithM]

I'm overwhelmed by all the options to protect against re-occurrences of the mess we just resolved. I've printed the tutorials and will select and install from the variety of software available.
Again, many thanks for your help. This forum has really been a god-send.
I hope I don't have to return but its nice to know help is availabe if needed.

[illukka]

hi

no offense meant, but i'd rather not meet you in this part of the spybot forums again

as the problem here is resolved this topic will now be archived
if you need it reopened contact the forums staff
this applies to the original poster only, everyone else with simlilar problems start a new topic

glad we could help