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Hi,
Step 1
- If you have version 1.4, go to Start > All Programs > Spybot - Search & Destroy > Spybot Search & Destroy.
- Click on Mode > Advanced Mode. When it prompts you, click Yes.
- On the left hand side, click on Tools.
- Check (tick) this box if it is not yet ticked: Resident.
- You will notice that Resident is now added under Tools. Click on Resident.
- Uncheck (untick) this box: Resident "TeaTimer" (Protection of over-all system settings) active.
- Exit Spybot Search & Destroy.
- Restart your computer for the changes to take effect.
Step 2
Please copy this set of instructions or print it out as you will not have internet access during the fix.
Restart the computer in Safe Mode
:!: Let me know if you can't boot into Safe Mode. Do not continue with the fixes.
- When you see the BIOS screen, start pressing F8.
- A boot menu will appear shortly.
- Using the up down arrows, select Safe Mode and press the Enter key.
- Windows will now load.
- Log in to your usual account.
Once in Safe Mode, double-click on SmitfraudFix.exe.
Press 2 and press Enter to delete infected files.
You will be prompted: Registry cleaning - Do you want to clean the registry ?; press Y and press Enter in order to start cleaning the cleaning process. Your desktop will be gone for a while cleaning.
The tool will now check if wininet.dll is infected. You will be prompted to replace the infected file (if found); press Y and press Enter.
The tool will restart your computer to finish the cleaning process; if it doesn't, please restart manually into Normal Mode.
A text file will appear onscreen, with results from the cleaning process; please copy and paste the contents of that report into your next reply. The report can also be found at the root of the system drive, usually at C:\rapport.txt
Note to users: Running option 2 on a clean machine will remove your desktop background.
Step 3
- Please download random's system information tool (RSIT) and save it to your desktop.
- Double click on RSIT.exe to run it. RSIT will start running.
- Select 3 months from the drop-down list and click on Continue.
- RSIT will start running. When done, 2 logs will be produced. The first one, log.txt, will be maximized, the second one, info.txt, will be minimized.
- Please post both logs in your next reply.
Step 4
Please post Smitfraudfix log and RSIT logs(log.txt and info.txt).
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