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Thread: Help Removing -- I really don't know what!

  1. #11
    Security Expert-Emeritus
    Join Date
    Oct 2006
    Location
    Manchester UK
    Posts
    3,425

    Default

    Quote Originally Posted by mmish918 View Post
    Any idea where all this came from, and how to avoid it happening again?

    How frequently should I run this MalwareBytes scan?
    It could have come from anywhere
    I will give you some tips on how to stay clean when we are finished

    Malware Bytes is a very good program, if you pay for it ( one off payment for life ) it will scan your machine automatically.
    It is very cheap for the level of protection it provides.

    If you keep the free version, then I recommend Updating and scanning every couple of days ( at least once a week )

    Let's make sure we got it all

    Kaspersky Online Scanner .
    Your Antivirus and/or Antispyware may give a warning during the scan. This is perfectly normal
    NOTE:- This scan is best done from IE (Internet Explorer)

    NOTE:- Vista users should start IE by Start(Vista Orb) >> Internet Explorer >> Right-Click Run As Admin
    Go Here http://www.kaspersky.com/kos/eng/par...avwebscan.html

    Read the Requirements and limitations before you click Accept.
    Once the database has downloaded, click My Computer in the left pane
    Now go and put the kettle on !
    When the scan has completed, click Save Report As...
    Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
    Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.


    **Note**

    To optimize scanning time and produce a more sensible report for review:
    • Close any open programs.
    • Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.

    Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.
    Microsoft MVP Consumer Security 2009 -2010
    If we have helped, please consider a donation
    THESE INSTRUCTIONS ARE FOR THIS USER ONLY

  2. #12
    Junior Member
    Join Date
    Nov 2008
    Posts
    11

    Default Most recent scan log

    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"
    "http://www.w3.org/TR/1999/REC-html401-19991224/loose.dtd">

    <html>
    <head>
    <title>KASPERSKY ONLINE SCANNER 7 REPORT</title>
    <meta http-equiv='Content-Type' content='text/html; charset=utf-8'>
    <style type='text/css'>
    .pagetitle { font-size:20px; color:#FFFFFF; font-family: Arial, Geneva, sans-serif; }
    .text { font-size:11px; font-family: Arial, Geneva, sans-serif; }
    TD { font-size:11px; font-family: Arial, Geneva, sans-serif; }
    </style>

    </head>

    <body>
    <table width='100%' border='0'>
    <tr align='center' bgcolor='#005447'>
    <td colspan='2' height='30px' class='pagetitle'>
    <b>KASPERSKY ONLINE SCANNER 7 REPORT</b>
    </td>
    </tr>
    <tr>
    <td colspan='2' height='70px'>
    Sunday, November 16, 2008<br>
    Operating System: Microsoft Windows XP Professional Service Pack 3 (build 2600)<br>
    Kaspersky Online Scanner 7 version: 7.0.25.0<br>
    Program database last update: Sunday, November 16, 2008 13:43:47<br>
    Records in database: 1387799<br>
    </td>
    </tr>
    <tr>
    <td colspan='2' height='10px'>
    </td>
    </tr>
    </table>
    <table width='100%' border='0'>
    <tr bgcolor='#EFEBDE'>
    <td colspan='2' height='20px'><b>Scan settings</b></td>
    </tr>
    <tr>
    <td height='15px' width='250px'>Scan using the following database</td>
    <td>extended</td>
    </tr>
    <tr>
    <td height='15px'>Scan archives</td>
    <td>yes</td>
    </tr>
    <tr>
    <td height='15px'>Scan mail databases</td>
    <td>yes</td>
    </tr>
    <tr>
    <td colspan='2' height='10px'>
    </td>
    </tr>
    <tr bgcolor='#EFEBDE'>
    <td height='20px'><b>Scan area</b></td>
    <td>My Computer</td>
    </tr>
    <tr>
    <td colspan='2' height='20px'>
    C:\<br>
    D:\<br>
    E:\
    </td>
    </tr>
    <tr>
    <td colspan='2' height='10px'>
    </td>
    </tr>
    <tr bgcolor='#EFEBDE'>
    <td colspan='2' height='20px'><b>Scan statistics</b></td>
    </tr>
    <tr>
    <td height='15px'>Files scanned</td>
    <td>123225</td>
    </tr>
    <tr>
    <td height='15px'>Threat name</td>
    <td>1</td>
    </tr>
    <tr>
    <td height='15px'>Infected objects</td>
    <td>1</td>
    </tr>
    <tr>
    <td height='15px'>Suspicious objects</td>
    <td>0</td>
    </tr>
    <tr>
    <td height='15px'>Duration of the scan</td>
    <td>02:09:40</td>
    </tr>
    </table>
    <br>
    <table width='100%%' border="0">

    <tr bgcolor='#EFEBDE'><td height='20px'><b>File name</b></td>
    <td width='200px'><b>Threat name</b></td>
    <td width='100px'><b>Threats count</b></td>
    </tr>
    <tr><td height='20px'>D:\i386\Apps\App00577\comps\toolbar\toolbr.exe</td><td>Infected: not-a-virus:AdWare.Win32.SearchIt.t</td><td>1</td><td></tr>
    <tr><td colspan='3' height='1' bgcolor='#EFEBDE'></td></tr>
    <tr><td colspan='3' height='20px'><b>
    The selected area was scanned.</td></tr></table>
    </body>
    </html>

  3. #13
    Junior Member
    Join Date
    Nov 2008
    Posts
    11

    Default

    I forgot to save the Kapersky scan as a txt. Hope you can still read that mess up there ^!

    Here is a recent HJT Log.


    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 12:44:28 PM, on 11/17/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16735)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\ehome\ehtray.exe
    C:\WINDOWS\zHotkey.exe
    C:\Program Files\Digital Media Reader\readericon45G.exe
    C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\PalmTether\TetherApp.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
    C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
    C:\PROGRA~1\PALMTE~1\PALMON~1.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Palm\Hotsync.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\eHome\ehmsas.exe
    C:\Documents and Settings\Owner\Desktop\HiJackThis.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\system32\WgaTray.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gatewaybiz.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/.../www.yahoo.com
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local
    O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [CHotkey] zHotkey.exe
    O4 - HKLM\..\Run: [readericon] C:\Program Files\Digital Media Reader\readericon45G.exe
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
    O4 - HKLM\..\Run: [Recguard] %WINDIR%\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [SeekmoOE] C:\Program Files\Seekmo\bin\10.0.370.0\OEAddOn.exe
    O4 - HKLM\..\Run: [SeekmoSA] "C:\Program Files\Seekmo\bin\10.0.370.0\SeekmoSA.exe"
    O4 - HKLM\..\Run: [PalmTether] "C:\Program Files\PalmTether\TetherApp.exe"
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O4 - Global Startup: HOTSYNCSHORTCUTNAME.lnk = C:\Program Files\Palm\Hotsync.exe
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {4989312D-58CF-11D5-A7D7-00E02911103E} (Interealty MultiSelect) - http://las.mlxchange.com/Control/Mul...ctComboBox.cab
    O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
    O16 - DPF: {6FD482A3-7B57-438B-B040-52CAA30147EE} (MLXchange Client Utils) - http://las.mlxchange.com/Control/MLXClientUtils.cab
    O16 - DPF: {7DFDB8FD-B498-4958-B930-38021B94351D} (imlUCID Class) - http://imlive.com/chatsource/ImlCID.cab
    O16 - DPF: {83AB6E4D-CDD7-11D3-B5E7-00104B9AFF6E} (GeacRevw Control) - http://las.mlxchange.com/3.0.09.83/Control/IRCSharc.cab
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
    O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

    --
    End of file - 10393 bytes

  4. #14
    Security Expert-Emeritus
    Join Date
    Oct 2006
    Location
    Manchester UK
    Posts
    3,425

    Default

    Fix With HJT

    Close all other windows and then start HiJack This
    Click Do A System Scan Only
    When it has finished scanning put a check next to the following lines IF still present
    O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)

    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [SeekmoOE] C:\Program Files\Seekmo\bin\10.0.370.0\OEAddOn.exe
    O4 - HKLM\..\Run: [SeekmoSA] "C:\Program Files\Seekmo\bin\10.0.370.0\SeekmoSA.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
    - Close ALL open windows (especially Internet Explorer!)-
    Now click Fix checked
    Click yes to any prompts
    Close HijackThis



    Congratulations your logs look clean

    Let's see if I can help you keep it that way

    First lets tidy up


    Set correct settings for files that should be hidden in Windows XP
    • Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
    • Under "Hidden files and folders" if necessary select Do not show hidden files and folders.
    • If unchecked please checkHide protected operating system files (Recommended)
    • If necessary check "Display content of system folders"
    • If necessary Uncheck Hide file extensions for known file types. << This helps identify rogue files
    • Click OK


    Reset System Restore.
    Now you should disable System restore to purge any infected files and then re-enable it,

    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.
    Restart your computer

    Turn ON System Restore

    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Un-Check Turn off System Restore.
    Click Apply, and then click OK.


    Please download OTCleanup from http://download.bleepingcomputer.com.../OTCleanIt.exe
    Click the OTCleanIt icon and then click the CleanUp button.
    If you get any pop ups asking if it is OK let the program proceed. At the end the program will ask to let it reboot the computer. Let it do so.
    Let me know if there were any problems with OT CleanIt




    The following is some info to help you stay safe and clean.


    You may already have some of the following programs, but I include the full list for the benefit of all the other people who will be reading this thread in the future.
    ( Vista users must ensure that any programs are Vista compatible BEFORE installing )

    Online Scanners
    I would recommend a scan at one or more of the following sites at least once a month.

    http://www.pandasecurity.com/activescan
    http://www.kaspersky.com/kos/eng/par...avwebscan.html

    !!! Make sure that all your programs are updated !!!
    Secunia Software Inspector does all the work for you, .... see HERE for details

    AntiSpyware
    • AntiSpyware is not the same thing as Antivirus.
      Different AntiSpyware programs detect different things, so in this case it is recommended that you have more than one.
      You should only have one running all the time, the other/s should be used "on demand" on a regular basis.
      Most of the programs in this list have a free (for Home Users ) and paid versions,
      it is worth paying for one and having "realtime" protection, unless you intend to do a manual scan often.
    • Spybot - Search & Destroy <<< A must have program
      • It includes host protection and registry protection
      • A hosts file is a bit like a phone book, it points to the actual numeric address (i.e. the IP address) from the human friendly name of a website. This feature can be used to block malicious websites
    • MalwareBytes Anti-malware <<< A New and effective program
    • a-squared Free <<< A good "realtime" or "on demand" scanner
    • superantispyware <<< A good "realtime" or "on demand" scanner


    Prevention
    • These programs don't detect malware, they help stop it getting on your machine in the first place.
      Each does a different job, so you can have more than one
    • Winpatrol
      • An excellent startup manager and then some !!
      • Notifies you if programs are added to startup
      • Allows delayed startup
      • A must have addition
    • SpywareBlaster 4.0
      • SpywareBlaster sets killbits in the registry to prevent known malicious activex controls from installing themselves on your computer.
    • SpywareGuard 2.2
      • SpywareGuard provides real-time protection against spyware.
      • Not required if you have other "realtime" antispyware or Winpatrol
    • ZonedOut
      • Formerly known as IE-SPYAD, adds a long list of sites and domains associated with known advertisers and marketers to the Restricted sites zone of Internet Explorer.
    • MVPS HOSTS
      • This little program packs a powerful punch as it blocks ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
      • For information on how to download and install, please read this tutorial by WinHelp2002.
      • Not required if you are using other host file protections


    Internet Browsers
    • Microsoft has worked hard to make IE.7 a more secure browser, unfortunately whilst it is still the leading browser of choice it will always be under attack from the bad guys.
      Using a different web browser can help stop malware getting on your machine.
      • Make your Internet Explorer more secure - This can be done by following these simple instructions:
        1. From within Internet Explorer click on the Tools menu and then click on Options.
        2. Click once on the Security tab
        3. Click once on the Internet icon so it becomes highlighted.
        4. Click once on the Custom Level button.
          • Change the Download signed ActiveX controls to Prompt
          • Change the Download unsigned ActiveX controls to Disable
          • Change the Initialise and script ActiveX controls not marked as safe to Disable
          • Change the Installation of desktop items to Prompt
          • Change the Launching programs and files in an IFRAME to Prompt
          • Change the Navigate sub-frames across different domains to Prompt
          • When all these settings have been made, click on the OK button.
          • If it prompts you as to whether or not you want to save the settings, press the Yes button.
        5. Next press the Apply button and then the OK to exit the Internet Properties page.

      If you are still using IE6 then either update, or get one of the following.
      • FireFox
        • With many addons available that make customization easy this is a very popular choice
        • NoScript and AdBlockPlus addons are essential
      • Opera
        • Another popular alternative
      • Netscape
        • Another popular alternative
        • Also has Addons available


    Cleaning Temporary Internet Files and Tracking Cookies
    • Temporary Internet Files are mainly the files that are downloaded when you open a web page.
      Unfortunately, if the site you visit is of a dubious nature or has been hacked, they can also be an entry point for malware.
      It is a good idea to empty the Temporary Internet Files folder on a regular basis.

      Tracking Cookies are files that websites use to monitor which sites you visit and how often.
      A lot of Antispyware scanners pick up these tracking cookies and flag them as unwanted.
      CAUTION :- If you delete all your cookies you will lose any autologin information for sites that you visit, and will need your passwords

      Both of these can be cleaned manually, but a quicker option is to use a program
    • ATF Cleaner
      • Free and very simple to use
    • CCleaner
      • Free and very flexible, you can chose which cookies to keep


    Also PLEASE read this article.....So How Did I Get Infected In The First Place

    The last and most important thing I can tell you is UPDATE.
    If you don't update your security programs (Antivirus, Antispyware even Windows) then you are at risk.
    Malware changes on a day to day basis. You should update every week at the very least.

    If you follow this advice then (with a bit of luck) you will never have to hear from me again :D


    If you could post back one more time to let me know everything is OK, then I can have this thread archived.

    Happy surfing K'
    Microsoft MVP Consumer Security 2009 -2010
    If we have helped, please consider a donation
    THESE INSTRUCTIONS ARE FOR THIS USER ONLY

  5. #15
    Junior Member
    Join Date
    Nov 2008
    Posts
    11

    Default Thank you!

    Everything seems to be running great now.

    Ctrl+Alt+Del works again to get the task manager up.

    Will still have access to this thread for the links if it is archived?

    Thank you so much for all your help! I really appreciate all that you did for me!

    Megan

  6. #16
    Security Expert-Emeritus
    Join Date
    Oct 2006
    Location
    Manchester UK
    Posts
    3,425

    Default

    You will always be able to access this thread, if for some reason your link doesn't work then just click your username and it will link to your posts.
    Microsoft MVP Consumer Security 2009 -2010
    If we have helped, please consider a donation
    THESE INSTRUCTIONS ARE FOR THIS USER ONLY

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