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Thread: Malware Minestrone with Virtumonde ?

  1. #1
    Junior Member
    Join Date
    Nov 2008
    Posts
    7

    Unhappy Malware Minestrone with Virtumonde ?

    Hi.
    I'm new here, please bare with me if I screw up (HijackThis log is at end below-------------)

    My desktop PC started going slow several weeks ago. AVG scans had deleted the usual assortment of tracking cookies and very occasionally the odd suspected virus

    Something was obviously wrong - There was excessive hard disc activity and it might take a couple of minutes just to start notepad, it would often lock up if several windows were open simultaneously, it would fail to shut down so I would resort to pulling out the lead before restarting.

    I downloaded and ran a spyware checker (yes, seriously overdue) and it apparently removed various nasties but did not significantly improve the computers degraded performance

    Over the last week or so I have run various other spyware checkers with a variety of results - One result that has appeared a number of times is Virtumonde (sometimes identified as Virtumonde.sci


    My efforts have significantly improved the machine but Virtumonde keeps reinstalling -probably after reboot and perhaps needing internet connection as well.
    I have come to the point where even I realise that I need help so below is a description of my most recent efforts -hopefully I have done more good than harm.

    -----------------

    I downloaded StopZilla after following a link from ://www.safer-networking.com/tools/ (I mistakenly(?) thought that this site was associated with yourselves at http://www.safer-networking.ORG

    (safer-networking.com rather seems to mimic yourselves by way of colour scheme etc. -Does anyone know if this site is OK or is it harmful?)

    StopZilla identified 2 infections of VXGame & 10 RabioSearch Enhance NOT virtumonde.txt

    StopZilla did not identify virtumonde (but f-vmonde.exe indicated that ........StopZilla.dll ? had become infected with virtumonde ! (reboot requested and done during StopZilla installation)

    StopZilla identified: 2 infections of VXGame & 10 infections of RabioSearch Enhance:
    Hand transcribed as:
    VXGame Registry Key hklm\software\microsoftwindows\currentversion\run
    VXGame Registry Key hklm\software\microsoftwindows\currentversion\run\"agent"=""C:\Program Files\CyberLink\PowerVCRII\agent.exe
    RabioSearch Enhancer Registry Key hklm\software\microsoftwindows\currentversion\run\uninstall\AMV Studio Utilities
    RabioSearch Enhancer Registry Key hklm\software\microsoftwindows\currentversion\run\uninstall\AMV Studio Utilities\ "displayname" = "AMV Studio Utilities"
    RabioSearch Enhancer Registry Key hklm\software\microsoftwindows\currentversion\run\uninstall\AMV Studio Utilities\ "uninstallstring" = "C:\Program Files\AMV Studio Utilites\UnInstall_25694.exe
    RabioSearch Enhancer Registry Key hklm\software\microsoftwindows\currentversion\run\uninstall\AMV Studio Utilities\ "displayVersion" = "1.0.0.0"
    RabioSearch Enhancer Registry Key hklm\software\microsoftwindows\currentversion\run\uninstall\AMV Studio Utilities\ "publisher" = "Callum Haywood"
    RabioSearch Enhancer Registry Key hklm\software\microsoftwindows\currentversion\run\uninstall\AMV Studio Utilities\ "ModifyPath" = "C:\Documents and Settings\HP_Owner\My Documents\AMVutilites_setup.exe"
    RabioSearch Enhancer Registry Key hklm\software\microsoftwindows\currentversion\run\uninstall\AMV Studio Utilities\ "NoModify" = "0"
    RabioSearch Enhancer Registry Key hklm\software\microsoftwindows\currentversion\run\uninstall\AMV Studio Utilities\ "usercount" = "0x0000001 (1)"
    RabioSearch Enhancer File C:\Program Files\AMV Studio Utilites\UnInstall_25694.exe (created 25 July 2008, 23:03:26)
    RabioSearch Enhancer File C:\Documents and Settings\HP_Owner\Start Menu\Programs\AMV Studio Utilites\uninstall AMV Studio Utilities.lnk

    Manually I did:
    C:\Program Files\AMV Studio Utilities\SrcCount.dll Delete permission denied . I RENAMED it xxxSrcCount-dll.bak
    C:\Documents and Settings\HP_Owner\Start Menu\Programs\AMV Studio Utilities\uninstall AMV Studio Utilities.lnk (.lnk was not shown on file) -DELETED the directory anyway

    StopZilla experienced an error and closed

    I have not attempted anything with the 10 "Registry Key" problems identified

    No reboot was done

    I uninstalled StopZilla

    scheduled run of AVG antivirus Free found ~8 Tracking cookies -user abort before end (usually stops before end anyway)
    connect to web & check update of AVG & Spybot

    I Ran Spybot S&D which found:
    2 of:Company: Mediaplex
    Product: Cookie
    Threat: Tracking cookie or cookie of tracking site.

    Company: Statcounter
    Product: Cookie
    Threat: Tracking cookie or cookie of tracking site.

    Company: WebTrends live
    Product: Cookie
    Threat: Tracking cookie or cookie of tracking site.

    -----------------------------------------------------------

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 21:32:30, on 18/11/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16735)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\WINDOWS\Explorer.EXE
    c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\PROGRA~1\AVG\AVG8\avgrsx.exe
    C:\Program Files\STOPzilla!\STOPzilla.exe
    c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    C:\WINDOWS\system32\svchost.exe
    C:\PROGRA~1\AVG\AVG8\avgemc.exe
    c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\windows\system\hpsysdrv.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\hphmon06.exe
    C:\HP\KBD\KBD.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\system32\keyhook.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\WINDOWS\Dit.exe
    C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
    C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\CyberLink\PowerVCRII\RemoteAgent.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
    C:\PROGRA~1\AVG\AVG8\avgtray.exe
    C:\WINDOWS\ALCXMNTR.EXE
    C:\WINDOWS\system32\igfxtray.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Distillr\acrotray.exe
    C:\Program Files\BT Voyager\BT Voyager Wireless\WLM.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
    C:\Program Files\TextBridge Pro 9.0\Bin\Ereg\Remind32.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\Program Files\Outlook Express\msimn.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\PROGRA~1\AVG\AVG8\aAvgApi.exe
    C:\Documents and Settings\HP_Owner\My Documents\Hi-Ja-ck-Th-is.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - c:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Acrobat\AcroIEFavClient.dll (file missing)
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Acrobat\AcroIEFavClient.dll (file missing)
    O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [HPHUPD06] c:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
    O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [IS CfgWiz] c:\Program Files\Common Files\Symantec Shared\cfgwiz.exe /GUID NIS /CMDLINE "REBOOT"
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [Dit] Dit.exe
    O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
    O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
    O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
    O4 - HKLM\..\Run: [Agent] "C:\Program Files\CyberLink\PowerVCRII\Agent.exe"
    O4 - HKLM\..\Run: [Remote_Agent] "C:\Program Files\CyberLink\PowerVCRII\RemoteAgent.exe"
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
    O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
    O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - Startup: reminder-ScanSoft Product Registration.lnk = C:\Program Files\TextBridge Pro 9.0\Bin\Ereg\Remind32.exe
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Distillr\acrotray.exe
    O4 - Global Startup: BT Voyager Wireless Utility.lnk = ?
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: Add to AVI Converter... - C:\Program Files\MP3 Player Utilities 5.09 -Veho\AVIConverter\grab.html
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
    O16 - DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} (ActiveScan 2.0 Installer Class) - http://acs.pandasoftware.com/actives.../as2stubie.cab
    O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/sof...iveXPlugin.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
    O20 - AppInit_DLLs: avgrsstx.dll
    O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
    O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

    --
    End of file - 11760 bytes

  2. #2
    In Memoriam -Always in our heart pskelley's Avatar
    Join Date
    Oct 2005
    Location
    Clearwater, Florida
    Posts
    20,252

    Default

    Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
    "BEFORE you POST" (READ this Procedure before Requesting Assistance) http://forums.spybot.info/showthread.php?t=288
    All advice given is taken at your own risk.
    Please make sure you have read this information so we are on the same page.

    Make sure you read and follow the directions, anything else will slow the process and waste both of our time. I suggest you keep this computer offline except when troubleshooting, the junk may download more. If you have any tool I use, delete it and download it new from the link I provide. Read and follow the directions carefully, the tools will not work unless you do.
    The junk can be tough to remove, so do not expect fast or easy.
    Do NOT run 'FIXES' before helpers have analyzed the HJT log
    http://forums.spybot.info/showthread.php?t=16806
    It appears you do have a bit of a mess here, and I will try to help if you will take the time to read and follow the directions which I posted above and are also pinned (sticky) to the top of the Malware Forum.

    From this point on, follow those directions, post only what I request, and expect this to take a while. Let's start like this.

    1) You are running two antivirus programs at the same time and this is not a good thing. They conflict with each other and you will be less safe than if you ran one good program and maintained it properly.
    http://service1.symantec.com/SUPPORT...00031316555206
    "Microsoft recommends that you have only one anti-virus program installed on your computer."
    http://www.washingtonpost.com/wp-dyn...120300087.html
    http://www.smartcomputing.com/editor...8s07/38s07.asp

    Symantec Shared and AVG8 <<< decide which you are going to run and uninstall the other.

    2) Follow these directions to place HijackThis safely.
    Download Trend Micro Hijack This™ to your Desktop
    http://download.bleepingcomputer.com...HJTInstall.exe
    Doubleclick the HJTInstall.exe to start it.
    By default it will install HijackThis in the Program Files\Trendmicro folder and create a desktop shortcut.
    HijackThis will open after install. Press the Scan button below.
    This will start the scan and open a log.
    Copy and paste the contents of the log in your next reply.

    3) We need first to disable TeaTimer that it doesn't interfere with fixes. You can re-enable it when you're clean again:
    * Run Spybot-S&D in Advanced Mode.
    * If it is not already set to do this Go to the Mode menu select "Advanced Mode"
    * On the left hand side, Click on Tools
    * Then click on the Resident Icon in the List
    * Uncheck "Resident TeaTimer" and OK any prompts.
    * Restart your computer.
    (leave TT disabled until we finish)

    4) Post an uninstall list: Open Hijackthis.
    Click the "Open the Misc Tools" section Button.
    Click the "Open Uninstall Manager" Button.
    Click the "Save list..." Button.
    Save it to your desktop. Copy and paste the contents into your reply.
    (You may edit out Microsoft, Hotfixes, Security Update for Windows XP,
    Update for Windows XP and Windows XP Hotfix to shorten the list
    )
    Image: http://img.bleepingcomputer.com/tuto...nstall-man.jpg

    5) Once the above instructions have been followed, post that uninstall list and a new HijackThis log placed as instructed.

    Thanks
    MS-MVP Consumer Security 2007-08-09
    Proud Member ASAP
    UNITE Member 2006

  3. #3
    Junior Member
    Join Date
    Nov 2008
    Posts
    7

    Default

    Hi pskelly, Thanks for getting back to me.

    Ref: 1) "You are running two antivirus programs"
    I Thought I Had removed Symantec/Norton Antivirus -but it would appear not. (I recall it might have faied during uninstall)
    I have looked through "Add or Remove Programmes" and removed all Symantec programmes I could find (Norton Personal Firewall, WMI Update...)
    c:\Program Files\Common Files\Symantec Shared is now empty and I have deleted it.

    I hope that first issue is now solved.

    HJT log to follow from the sick PC v.shortly & I will continue to work through your instructions.

  4. #4
    Junior Member
    Join Date
    Nov 2008
    Posts
    7

    Default HijackThis log

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 02:03:14, on 21/11/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16735)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\PROGRA~1\AVG\AVG8\avgrsx.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\windows\system\hpsysdrv.exe
    c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\PROGRA~1\AVG\AVG8\avgemc.exe
    C:\WINDOWS\system32\hphmon06.exe
    C:\HP\KBD\KBD.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\system32\keyhook.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\WINDOWS\Dit.exe
    C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
    C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE
    C:\Program Files\CyberLink\PowerVCRII\Agent.exe
    C:\Program Files\CyberLink\PowerVCRII\RemoteAgent.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
    C:\PROGRA~1\AVG\AVG8\avgtray.exe
    C:\WINDOWS\ALCXMNTR.EXE
    C:\WINDOWS\system32\igfxtray.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Distillr\acrotray.exe
    C:\Program Files\BT Voyager\BT Voyager Wireless\WLM.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\TextBridge Pro 9.0\Bin\Ereg\Remind32.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\PROGRA~1\AVG\AVG8\aAvgApi.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Acrobat\AcroIEFavClient.dll (file missing)
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Acrobat\AcroIEFavClient.dll (file missing)
    O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [HPHUPD06] c:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
    O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [Dit] Dit.exe
    O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
    O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
    O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
    O4 - HKLM\..\Run: [Agent] "C:\Program Files\CyberLink\PowerVCRII\Agent.exe"
    O4 - HKLM\..\Run: [Remote_Agent] "C:\Program Files\CyberLink\PowerVCRII\RemoteAgent.exe"
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
    O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
    O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - Startup: reminder-ScanSoft Product Registration.lnk = C:\Program Files\TextBridge Pro 9.0\Bin\Ereg\Remind32.exe
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Distillr\acrotray.exe
    O4 - Global Startup: BT Voyager Wireless Utility.lnk = ?
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: Add to AVI Converter... - C:\Program Files\MP3 Player Utilities 5.09 -Veho\AVIConverter\grab.html
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
    O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/sof...iveXPlugin.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
    O20 - AppInit_DLLs: avgrsstx.dll
    O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
    O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

    --
    End of file - 9772 bytes

  5. #5
    Junior Member
    Join Date
    Nov 2008
    Posts
    7

    Default Uninstall List & new HijackThis log

    Tea timer is off as requested.
    Below are Uninstall List & new HijackThis log
    Instructions to date completed OK (I think)


    --------------------------------------------------------------------------
    Uninstall List:

    Adobe Acrobat - Reader 6.0.2 Update
    Adobe Acrobat 6.0.1 Professional
    Adobe Acrobat and Reader 6.0.3 Update
    Adobe Acrobat and Reader 6.0.4 Update
    Adobe Flash Player ActiveX
    Adobe Reader 6.0.1
    Agere Systems PCI Soft Modem
    AVG Free 8.0
    BT Voyager Wireless Utility
    Direct Show Ogg Vorbis Filter (remove only)
    DivX Codec
    DivX Content Uploader
    DivX Converter
    DivX Player
    DivX Web Player
    Easy Internet Sign-up
    GDR 3068 for SQL Server Database Services 2005 ENU (KB948109)
    GDR 3068 for SQL Server Tools and Workstation Components 2005 ENU (KB948109)
    Help and Support Additions
    High Definition Audio Driver Package - KB835221
    HijackThis 2.0.2
    Hotfix for Windows Internet Explorer 7 (KB947864)
    Hotfix for Windows XP (KB914440)
    Hotfix for Windows XP (KB915865)
    Hotfix for Windows XP (KB952287)
    HP Deskjet Preloaded Printer Drivers
    HP Image Zone 4.2
    HP Image Zone Plus 4.2
    HP Photo & Imaging 3.5 - HP Devices
    HP PSC & OfficeJet 4.0
    HP Software Update
    HPIZ402
    IBM ViaVoice Standard 10.5 - UK English
    Intel(R) Extreme Graphics Driver
    InterVideo WinDVD
    InterVideo WinDVD Creator 2
    iTunes
    Java 2 Runtime Environment, SE v1.4.2_03
    Java(TM) 6 Update 10
    KBD
    Malwarebytes' Anti-Malware
    MGI PhotoSuite III SE (Remove Only)
    Micrografx ABC Graphics Suite
    Micrografx Picture Publisher 6.0
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB928366)
    Microsoft .NET Framework 2.0
    Microsoft AutoRoute v11.0
    Microsoft Encarta Encyclopedia Standard - WE 2004
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft Money
    Microsoft Money System Pack
    Microsoft National Language Support Downlevel APIs
    Microsoft Office 2000 Disc 2
    Microsoft Office 2000 Premium
    Microsoft Office Accounting 2008
    Microsoft Office Accounting 2008
    Microsoft Office Accounting 2008 PayPal Addin
    Microsoft Office Converter Pack
    Microsoft Office Small Business Connectivity Components
    Microsoft Picture It! Photo Standard 9
    Microsoft SQL Server 2005
    Microsoft SQL Server 2005 Express Edition (MSSMLBIZ)
    Microsoft SQL Server 2005 Tools Express Edition
    Microsoft SQL Server Native Client
    Microsoft SQL Server Setup Support Files (English)
    Microsoft SQL Server VSS Writer
    Microsoft User-Mode Driver Framework Feature Pack 1.5
    Microsoft Visual C++ 2005 Redistributable
    Microsoft WinUsb 1.0
    Microsoft Word 2002
    Microsoft Works
    Microsoft Works 2004 Setup Launcher
    Microsoft Works Suite Add-in for Microsoft Word
    Model Shotz - Web Cam Driver
    MP3 Player Utilities 5.09
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 6 Service Pack 2 (KB954459)
    Multi-Card Reader & Flash Disk
    Musicnotes Player V1.23.1
    OneTouch Version 3.0
    PaperPort 6.5
    PC-Doctor for Windows
    Photosmart 320,370,7400,8100,8400 Series
    PowerVCR II
    PS2
    Python 2.2 combined Win32 extensions
    Python 2.2.1
    QuickTime
    Security Update for CAPICOM (KB931906)
    ......................
    Security Update for Windows XP (KB958644)
    Shockwave
    Sibelius Scorch (ActiveX Only)
    SiS VGA Utilities
    Sonic RecordNow!
    SpeedTouch USB Software
    Spybot - Search & Destroy
    TextBridge Pro 9.0
    Update for Windows XP (KB894391)
    .....................
    Update for Windows XP (KB951072-v2)
    USB Video/Audio Device Driver
    Virtual Earth 3D (Beta)
    Windows Imaging Component
    Windows Installer 3.1 (KB893803)
    Windows Internet Explorer 7
    Windows XP Hotfix - KB873339
    ................................
    Windows XP Hotfix - KB891781

    -------------------------------------------------------------------------

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 02:49:00, on 21/11/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16735)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    C:\windows\system\hpsysdrv.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\system32\hphmon06.exe
    C:\HP\KBD\KBD.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\system32\keyhook.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\WINDOWS\Dit.exe
    C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
    C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE
    C:\Program Files\CyberLink\PowerVCRII\Agent.exe
    C:\Program Files\CyberLink\PowerVCRII\RemoteAgent.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
    C:\PROGRA~1\AVG\AVG8\avgtray.exe
    C:\PROGRA~1\AVG\AVG8\avgrsx.exe
    C:\WINDOWS\ALCXMNTR.EXE
    C:\WINDOWS\system32\igfxtray.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Distillr\acrotray.exe
    C:\Program Files\BT Voyager\BT Voyager Wireless\WLM.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\TextBridge Pro 9.0\Bin\Ereg\Remind32.exe
    c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    C:\WINDOWS\system32\svchost.exe
    C:\PROGRA~1\AVG\AVG8\avgemc.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\notepad.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Acrobat\ActiveX\AcroIEHelper.dll (file missing)
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Acrobat\AcroIEFavClient.dll (file missing)
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Acrobat\AcroIEFavClient.dll (file missing)
    O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [HPHUPD06] c:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
    O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [Dit] Dit.exe
    O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
    O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
    O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
    O4 - HKLM\..\Run: [Agent] "C:\Program Files\CyberLink\PowerVCRII\Agent.exe"
    O4 - HKLM\..\Run: [Remote_Agent] "C:\Program Files\CyberLink\PowerVCRII\RemoteAgent.exe"
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
    O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - Startup: reminder-ScanSoft Product Registration.lnk = C:\Program Files\TextBridge Pro 9.0\Bin\Ereg\Remind32.exe
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Distillr\acrotray.exe
    O4 - Global Startup: BT Voyager Wireless Utility.lnk = ?
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: Add to AVI Converter... - C:\Program Files\MP3 Player Utilities 5.09 -Veho\AVIConverter\grab.html
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
    O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/sof...iveXPlugin.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
    O20 - AppInit_DLLs: avgrsstx.dll
    O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
    O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

    --
    End of file - 9378 bytes

  6. #6
    In Memoriam -Always in our heart pskelley's Avatar
    Join Date
    Oct 2005
    Location
    Clearwater, Florida
    Posts
    20,252

    Default

    Thanks for returning your information and the feedback, looking first at the uninstall list.

    Uninstall list: I look for malware and security issues and will not know all of your programs, but you should.

    Hackers are using out of date programs to infect folks more and more,
    Here is a small free tool that lets you know when something needs an update if you are interested: https://psi.secunia.com/ While PSI runs in the System Tray for realtime notifications, I personally prefer to turn it off in MSConfig and run it from All Programs when I want to do a check.

    Adobe Reader 6.0.1 <<< out of date and being exploited, see this:
    http://news.cnet.com/8301-1009_3-100...ml?tag=nl.e433
    http://www.filehippo.com/download_adobe_reader/
    If you want a much smaller progam to do that job, look at this one:
    Foxit Reader 2.3 for Windows
    http://www.foxitsoftware.com/pdf/rd_intro.php

    Java 2 Runtime Environment, SE v1.4.2_03 See this information:
    http://forums.spybot.info/showpost.p...80&postcount=2
    Very old Java programs can be hard to uninstall, that being the case, try this tool: http://www.majorgeeks.com/JavaRa_d5967.html

    That is all I see, but you can bet there are more. Hackers are smart, if we go online with unsecure computers or with out of date programs, they will infect us.
    Tea timer is off as requested.
    TeaTimer is running in this log, follow those directions to disable it. If you can not do that, then uninstall Spybot S&D completely for now.
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

    I am not seeing a lot in this log but much malware can be hidden, we will start with a program you have installed, but follow these directions.

    (no need to downoad it again but be sure to get the newest database)
    Download Malwarebytes' Anti-Malware to your Desktop
    http://www.besttechie.net/tools/mbam-setup.exe

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform FULL SCAN, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt
    * Please post contents of that file & a new HJT log in your next reply.

    Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

    Tutorial if needed:
    http://www.techsupportteam.org/forum...ware-mbam.html

    Thanks...Phil
    MS-MVP Consumer Security 2007-08-09
    Proud Member ASAP
    UNITE Member 2006

  7. #7
    Junior Member
    Join Date
    Nov 2008
    Posts
    7

    Default

    Thanks for those tips -I have updated most, please advise if I have missed anything obvious.

    I uninstalled Spybot S&D but I did get the message: "some elements could not be removed"


    MBAM claimed to be clean:

    Malwarebytes' Anti-Malware 1.30
    Database version: 1414
    Windows 5.1.2600 Service Pack 2

    22/11/2008 08:44:36
    mbam-log-2008-11-22 (08-44-35).txt

    Scan type: Full Scan (C:\|D:\|)
    Objects scanned: 195677
    Time elapsed: 2 hour(s), 8 minute(s), 20 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)



    ------------------------------------------------------------------------


    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 09:29:07, on 22/11/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16735)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    C:\windows\system\hpsysdrv.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\system32\hphmon06.exe
    C:\HP\KBD\KBD.EXE
    C:\WINDOWS\system32\keyhook.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\WINDOWS\Dit.exe
    C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
    C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE
    C:\Program Files\CyberLink\PowerVCRII\Agent.exe
    C:\Program Files\CyberLink\PowerVCRII\RemoteAgent.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\QuickTime\QTTask.exe
    C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
    C:\PROGRA~1\AVG\AVG8\avgrsx.exe
    C:\PROGRA~1\AVG\AVG8\avgtray.exe
    C:\WINDOWS\ALCXMNTR.EXE
    C:\WINDOWS\system32\igfxtray.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Distillr\acrotray.exe
    C:\Program Files\BT Voyager\BT Voyager Wireless\WLM.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\TextBridge Pro 9.0\Bin\Ereg\Remind32.exe
    c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    C:\WINDOWS\system32\svchost.exe
    C:\PROGRA~1\AVG\AVG8\avgemc.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\PROGRA~1\AVG\AVG8\aAvgApi.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Acrobat\AcroIEFavClient.dll (file missing)
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Acrobat\AcroIEFavClient.dll (file missing)
    O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [HPHUPD06] c:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
    O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\system32\hphmon06.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
    O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
    O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
    O4 - HKLM\..\Run: [Dit] Dit.exe
    O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
    O4 - HKLM\..\Run: [InstantAccess] C:\PROGRA~1\TEXTBR~1.0\Bin\INSTAN~1.EXE /h
    O4 - HKLM\..\Run: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
    O4 - HKLM\..\Run: [Agent] "C:\Program Files\CyberLink\PowerVCRII\Agent.exe"
    O4 - HKLM\..\Run: [Remote_Agent] "C:\Program Files\CyberLink\PowerVCRII\RemoteAgent.exe"
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
    O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre6\bin\jusched.exe
    O4 - HKLM\..\RunServices: [RegisterDropHandler] C:\PROGRA~1\TEXTBR~1.0\Bin\REGIST~1.EXE
    O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - Startup: reminder-ScanSoft Product Registration.lnk = C:\Program Files\TextBridge Pro 9.0\Bin\Ereg\Remind32.exe
    O4 - Startup: Secunia PSI (RC4).lnk = C:\Program Files\Secunia\PSI (RC4)\psi.exe
    O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Distillr\acrotray.exe
    O4 - Global Startup: BT Voyager Wireless Utility.lnk = ?
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: Add to AVI Converter... - C:\Program Files\MP3 Player Utilities 5.09 -Veho\AVIConverter\grab.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre6\bin\jp2iexp.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab
    O16 - DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} (ScorchPlugin Class) - http://www.sibelius.com/download/sof...iveXPlugin.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
    O20 - AppInit_DLLs: avgrsstx.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
    O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

    --
    End of file - 10281 bytes

  8. #8
    In Memoriam -Always in our heart pskelley's Avatar
    Join Date
    Oct 2005
    Location
    Clearwater, Florida
    Posts
    20,252

    Default

    Let's clean up a little, understand items I remove with this at the end
    (file missing) are damaged and not working correctly if at all. You should reinstall those items if you use them.

    http://downloads.subratam.org/ResetTeaTimer.bat <<< right click the link and choose "Save target as...
    Download ResetTeaTimer.bat to the Desktop
    Double click ResetTeaTimer.bat
    to remove all entries set by TeaTimer (and preventing TeaTimer to restore them upon reactivation).

    Please download ATF Cleaner by Atribune
    http://www.atribune.org/public-beta/ATF-Cleaner.exe
    Save it to your Desktop. We will use this later.

    Open HijackThis and choose "Do a system scan only" then check the box in front of these line items:

    (suggest you remove all hp redirects, not making your browser run better)

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop

    O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Acrobat\AcroIEFavClient.dll (file missing)
    O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acro6p\Acrobat\AcroIEFavClient.dll (file missing)
    O4 - Startup: reminder-ScanSoft Product Registration.lnk = C:\Program Files\TextBridge Pro 9.0\Bin\Ereg\Remind32.exe

    Close all programs but HJT and all browser windows, then click on "Fix Checked"

    Run ATF Cleaner
    Double-click ATF-Cleaner.exe to run the program.
    Click Select All found at the bottom of the list.
    Click the Empty Selected button.
    Click Exit on the Main menu to close the program.

    *Cleaning Prefetch may result in a few slow starts until the folder is repopulated:
    http://www.windowsnetworking.com/art...efetch-XP.html

    I see stuff that is probably not needed at every boot which is slowing boot times, using needed resources to run and slowing shutdown. This information will help you with this stuff:
    http://www.netsquirrel.com/msconfig/msconfig_xp.html
    http://www.malwareremoval.com/tutori...ningslowly.php
    http://users.telenet.be/bluepatchy/m...wcomputer.html

    Does that take care of your malware issues? If so:
    Some good information for you:
    http://users.telenet.be/bluepatchy/m...wcomputer.html
    http://www.microsoft.com/windowsxp/u...s/mcgill1.mspx

    Here is some great information from experts in this field that will help you stay clean and safe online.
    http://users.telenet.be/bluepatchy/m...revention.html
    http://forums.spybot.info/showthread.php?t=279
    http://russelltexas.com/malware/allclear.htm
    http://forum.malwareremoval.com/viewtopic.php?t=14
    http://www.bleepingcomputer.com/forums/topict2520.html
    http://cybercoyote.org/security/not-admin.shtml

    http://www.malwarecomplaints.info/

    Thanks...pskelley
    Safer Networking Forums
    http://www.spybot.info/en/donate/index.html
    If you are reading this information...thank a teacher,
    If you are reading it in English...thank a soldier.

    http://users.telenet.be/bluepatchy/m...oes/Links.html
    MS-MVP Consumer Security 2007-08-09
    Proud Member ASAP
    UNITE Member 2006

  9. #9
    Junior Member
    Join Date
    Nov 2008
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    7

    Default Am I clean? -I hope so

    Hi.
    Thanks for your latest instructions and info.

    Am I clean? -I hope so, the scans have not highlighted any nasties.

    Several weeks ago My PC was down to say 30% of its normal performance
    By scanning with spyware checkers I had got this up to maybe 50% when I contacted your forum.
    With your help it is up to maybe 70% -Thank you ever so much, I could not have done it without your help.

    70% is good but not great and I do need to spend some more time reading and utilising some of the security / performance links that you have recommended.

    The computer now hopefully being clean I feel that it is now safe enough to run disk cleanup, defrag, and install XP service pack 3 which was automatically downloaded a few weeks ago (should I do a fresh download to make sure it is clean?)
    I was delaying installing service pack 3 because a full backup is overdue and I have found backups problematic because some of my filenames /pathnames are too long.

    Other issues I will be dealing with are that the PSI scan now gives 100% in simple mode but is only 79%

    Should I at some point reinstall Spybot S&D? Presumably I should uninstall Malwarebytes first?

    I could leave Malwarebytes on my desktop PC and run Spybot S&D on my laptop - Would mixing anti spyware programs (& indeed anti virus programs) across my PCs diversify my protection - or would it diversify my exposure?
    - My gut feeling is that mixing anti virus programs across my machines would diversify my protection because one machine could highlight infections when files are copied from the other machine- but mixing anti spyware programs would diversify my exposure because an undetected infection on just one machine could access the backups held of the other machine.
    Can we get the best of both worlds by setting the security software on one machine to double check the files on the other over a network connection?
    -Does this make any sense? - Obviously I need to sort out my basic housekeeping and security before I worry too much about this.
    -Luckily most of my files are really boring! -As punishment we should make spyware writers look at all of them.

    ------------------------------------

    My intension now is to check the rest of the housekeeping and security issues and if the performance is still poor maybe uninstall Malwarebytes and try some other checkers such as housecall etc.

    I will let you know how it goes but in the meantime I would be grateful for any suggestions, observations and information you may have.

    Thanks,
    -keep up the great work!

  10. #10
    In Memoriam -Always in our heart pskelley's Avatar
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    Oct 2005
    Location
    Clearwater, Florida
    Posts
    20,252

    Default

    If you have any issues with SP#3, Microsoft has made free help available here: Microsoft Windows XP Service Pack 3 (All Languages)
    http://support.microsoft.com/oas/def...3&gprid=522131

    If you did not register PSI, the final version was released today. Just follow the prompts and the old version will be uninstalled before the new version is installed. http://secunia.com/vulnerability_scanning/personal/

    MBAM and Spybot do different things. MBAM has a smaller database that targets rouge malware (hackers block MBAM and downloads) so keep it updated and run it once a month or when needed. Spybot with the bigger database will look for other malware.

    As for the rest of your comments, if you will read the information from experts I posted, those questions should all be answered, if not, post to let me know.

    Thanks...Phil
    MS-MVP Consumer Security 2007-08-09
    Proud Member ASAP
    UNITE Member 2006

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