Can't Get Any Updates

[HrRbrtJ]

When I activate Spybot S&D v1.4, the "Update Progress" screen appears while Spybot is loading.
It goes off, when "Compatibility Warnings......." appears.
Click "OK", and Spybot opens.
Click "Search for Updates", and "Update Progress" appears, and then disappears.

Clicking "Search for Updates", repeatedly, brings the same results.
I never actually get a "Search", therefore, I never get an "Update".

How can I fix this problem?

[spybotsandra]

Hello,

Which other security softwares do you run?

Best regards
Sandra
Team Spybot

[HrRbrtJ]

Which other security softwares do you run?


I run the following:

Norton Internet Security
Ad-Aware SE Personal
Spyware Blaster
Microsoft Spyware
eTrust PestPatrol

[spybotsandra]

Hello,

Seems to be a problem with Norton Internet Security.

We are still trying to contact Symantec because this compatibility problem is a new issue to us.
It seem that they have start it since Norton Antivirus 2006. We are still waiting for an explanation of Symantec.
We have tested Norton Internet Security 2006 version 9.0 and we didn't get any problems with Spybot-S&D.
Here are similar experiences from other users:
http://www.dozleng.com/updates/lofiv...php/t8378.html

All what we can say yet is to uninstall Spybot-S&D or not to use Norton Antivirus 2006.

Here is an uninstall instruction for Spybot-S&D:
http://www.safer-networking.org/en/faq/27.html

Sorry, that we cannot give you more information but this is all what know in the moment.

Best regards
Sandra
Team Spybot

[HrRbrtJ]

I am running Norton Internet Security 2004, not 2006.

I shut down Norton Internet Security 2004, the anti virus, and the firewall.

Theoretically, I should now be able to download the updates, because Norton Internet Security 2004, is no longer running.

But I can still not download updates.

Can you explain this.

Thank you, Bob

[HrRbrtJ]

"Can you explain this?"

I guess not!!! :(

[tashi]

Hello HrRbrtJ.
Can you run a scan? If so:

• Open SpyBot
• Close all browsers, check for problems and fix everything found in red
• Then on the toolbar menu select mode and switch to advanced mode, on the left lower down select tools, and view report, ensure all the options are selected near the bottom except
  
• Uncheck[ ] do not report disabled or known legitimate Items.
• uncheck[ ] Include a list of services in report.
• Uncheck[ ] Include uninstall list in report.
  
• Now select (near the top) view report.
• Press export in the save in box choose a place such as your my documents folder, then in your next post near the bottom select the "browse" button; navigate to and attach or post that report please.

Regards.

[HrRbrtJ]

The following errors occurred when this message was submitted:
The text that you have entered is too long (58707 characters). Please shorten it to 20000 characters long.

How do I shorten the report?

[md usa spybot fan]

Did you do the following when producing the report?

• Uncheck[ ] do not report disabled or known legitimate Items.
• uncheck[ ] Include a list of services in report.
• Uncheck[ ] Include uninstall list in report.

Are you trying to attach the report or paste it into the reply?

Try to attach the report as follows:

• Go into the "Additional Options" below posting area and in the "Attach Files" section click on "Manage Attachments". In the "Upload File from your Computer" section click "Browse...", navigate to the saved file and then click "Upload".

[HrRbrtJ]

This is what I get when I upload the report. I then copied and pasted it.
I followed all instructions, as given. I also get rejected when I copy and try to post the report from My Documents.The report is even larger when I run in the advanced mode.



Close this window Manage Attachments
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SpybotSD.Report.txt:
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