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Thread: Adware removal advice

  1. 2006-05-10, 00:10 #1
    LouMan
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    Unhappy Adware removal advice

    I have a problem with my computer being infested with adware / spyware. I have run spybot and adaware and I still have the problem. When I ran hijack this, I received the following log:

    Logfile of HijackThis v1.99.1
    Scan saved at 6:59:53 PM, on 09/05/2006
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PavProt.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\Firewall\PavFires.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\APVXDWIN.EXE
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\SpywareGuard\sgmain.exe
    C:\Program Files\SpywareGuard\sgbhp.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PavFnSvr.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\Pavkre.exe
    C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\pavsrv51.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\AVENGINE.EXE
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\prevsrv.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PsImSvc.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\WebProxy.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\WINDOWS\System32\dcomcfg.exe
    C:\Downloads\hijackthis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
    O2 - BHO: (no name) - {b0398eca-0bcd-4645-8261-5e9dc70248d0} - C:\WINDOWS\System32\hpCF9A.tmp
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
    O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\APVXDWIN.EXE" /s
    O4 - HKLM\..\Run: [AdwareAlert] C:\Program Files\AdwareAlert\AdwareAlert.exe -boot
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: Download All by FlashGet - C:\PROGRA~1\FlashGet\jc_all.htm
    O8 - Extra context menu item: Download using FlashGet - C:\PROGRA~1\FlashGet\jc_link.htm
    O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
    O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by105fd.bay105.hotmail.msn.co...s/MsnPUpld.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O23 - Service: Panda Firewall Service (PAVFIRES) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\Firewall\PavFires.exe
    O23 - Service: Panda Function Service (PAVFNSVR) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PavFnSvr.exe
    O23 - Service: Panda Pavkre (Pavkre) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\Pavkre.exe
    O23 - Service: Panda PavProt (PavProt) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PavProt.exe
    O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
    O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\pavsrv51.exe
    O23 - Service: Panda Preventium+ Service (PREVSRV) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\prevsrv.exe
    O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software Internacional - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PsImSvc.exe


    Can anyone help me get rid of the infestation without reformatting my machine?

    Thanks
    LouMan
  2. 2006-05-10, 21:18 #2
    steamwiz
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    Hi

    Download: SmitfraudFix.zip from :-

    http://siri.urz.free.fr/Fix/SmitfraudFix.zip (the file contains both English and French versions)

    1. Download to your desktop
    2. unzip the zip file to your desktop (they will be extracted to a folder called SmitfraudFix
    3. Double-click smitfraudfix.cmd
    4. Select 1 and hit Enter to create a report of the infected files
    5. find the C:\rapport.txt file and post the contents in your next post here...

    steam
    MICROSOFT MVP - Security 2004/9 .member of ASAP since 2004 - member of U.N.I.T.E
  3. 2006-05-10, 23:42 #3
    LouMan
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    Default

    Here is the information that you requested


    SmitFraudFix v2.42

    Scan done at 18:39:53.46, 10/05/2006
    Run from C:\Documents and Settings\Lou\Desktop\SmitfraudFix\SmitfraudFix
    OS: Microsoft Windows XP [Version 5.1.2600]

    »»»»»»»»»»»»»»»»»»»»»»»» C:\


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32

    C:\WINDOWS\system32\autodisc32.dll FOUND !
    C:\WINDOWS\system32\dcomcfg.exe FOUND !
    C:\WINDOWS\system32\hp????.tmp FOUND !
    C:\WINDOWS\system32\ld????.tmp FOUND !
    C:\WINDOWS\system32\regperf.exe FOUND !
    C:\WINDOWS\system32\simpole.tlb FOUND !
    C:\WINDOWS\system32\stdole3.tlb FOUND !
    C:\WINDOWS\system32\1024\ FOUND !

    »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Lou\Application Data


    »»»»»»»»»»»»»»»»»»»»»»»» Start Menu


    »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Lou\FAVORI~1


    »»»»»»»»»»»»»»»»»»»»»»»» Desktop


    »»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files


    »»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys


    »»»»»»»»»»»»»»»»»»»»»»»» Desktop Components

    [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
    "Source"="About:Home"
    "SubscribedURL"="About:Home"
    "FriendlyName"="My Current Home Page"


    »»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
    !!!Attention, following keys are not inevitably infected!!!

    SrchSTS.exe by S!Ri
    Search SharedTaskScheduler's .dll

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]
    "{8e99f990-b75a-4568-b3c8-24cbc8cbbfc1}"="AutoDisc Ware"


    »»»»»»»»»»»»»»»»»»»»»»»» Scanning wininet.dll infection


    »»»»»»»»»»»»»»»»»»»»»»»» End
  4. 2006-05-11, 00:01 #4
    steamwiz
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    HI

    1. Reboot into >>>safe mode
    2. Double-click smitfraudfix.cmd
    3. Select 2 and hit Enter to delete infected files
    4. You will be prompted: Do you want to clean the registry ? answer Y (yes) and hit Enter in order to remove the Desktop background and clean registry keys associated with the infection
    5. The tool will now check if wininet.dll is infected. You may be prompted to replace the infected file (if found): Replace infected file ? answer Y (yes) and hit Enter to restore a clean file
    6. A reboot may be needed to finish the cleaning process. The report can be found at the root of the system drive, usually at C:\rapport.txt ... Post the contents of the C:\rapport.txt file in your next post here... + a new hijackthis log.

    process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool". It is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
    http://www.beyondlogic.org/consultin...rocessutil.htm

    steam
    MICROSOFT MVP - Security 2004/9 .member of ASAP since 2004 - member of U.N.I.T.E
  5. 2006-05-11, 04:25 #5
    LouMan
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    rapport txt
    SmitFraudFix v2.42

    Scan done at 23:22:35.76, 10/05/2006
    Run from C:\Documents and Settings\Lou\Desktop\SmitfraudFix\SmitfraudFix
    OS: Microsoft Windows XP [Version 5.1.2600]

    »»»»»»»»»»»»»»»»»»»»»»»» C:\


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\Web


    »»»»»»»»»»»»»»»»»»»»»»»» C:\WINDOWS\system32

    C:\WINDOWS\system32\regperf.exe FOUND !

    »»»»»»»»»»»»»»»»»»»»»»»» C:\Documents and Settings\Lou\Application Data


    »»»»»»»»»»»»»»»»»»»»»»»» Start Menu


    »»»»»»»»»»»»»»»»»»»»»»»» C:\DOCUME~1\Lou\FAVORI~1


    »»»»»»»»»»»»»»»»»»»»»»»» Desktop


    »»»»»»»»»»»»»»»»»»»»»»»» C:\Program Files


    »»»»»»»»»»»»»»»»»»»»»»»» Corrupted keys


    »»»»»»»»»»»»»»»»»»»»»»»» Desktop Components



    »»»»»»»»»»»»»»»»»»»»»»»» Sharedtaskscheduler
    !!!Attention, following keys are not inevitably infected!!!

    SrchSTS.exe by S!Ri
    Search SharedTaskScheduler's .dll

    »»»»»»»»»»»»»»»»»»»»»»»» Scanning wininet.dll infection


    »»»»»»»»»»»»»»»»»»»»»»»» End


    hijackthis log

    Logfile of HijackThis v1.99.1
    Scan saved at 11:23:50 PM, on 10/05/2006
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PavProt.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\Firewall\PavFires.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PavFnSvr.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\Pavkre.exe
    C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\pavsrv51.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\AVENGINE.EXE
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\prevsrv.exe
    C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PsImSvc.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Downloads\hijackthis\HijackThis.exe

    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: FlashGet Bar - {E0E899AB-F487-11D5-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\fgiebar.dll
    O4 - HKLM\..\Run: [APVXDWIN] "C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\APVXDWIN.EXE" /s
    O4 - HKLM\..\Run: [AdwareAlert] C:\Program Files\AdwareAlert\AdwareAlert.exe -boot
    O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O8 - Extra context menu item: Download All by FlashGet - C:\PROGRA~1\FlashGet\jc_all.htm
    O8 - Extra context menu item: Download using FlashGet - C:\PROGRA~1\FlashGet\jc_link.htm
    O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
    O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary...r.cab31267.cab
    O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by105fd.bay105.hotmail.msn.co...s/MsnPUpld.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O23 - Service: Panda Firewall Service (PAVFIRES) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\Firewall\PavFires.exe
    O23 - Service: Panda Function Service (PAVFNSVR) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PavFnSvr.exe
    O23 - Service: Panda Pavkre (Pavkre) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\Pavkre.exe
    O23 - Service: Panda PavProt (PavProt) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PavProt.exe
    O23 - Service: Panda Process Protection Service (PavPrSrv) - Panda Software - C:\Program Files\Common Files\Panda Software\PavShld\pavprsrv.exe
    O23 - Service: Panda anti-virus service (PAVSRV) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\pavsrv51.exe
    O23 - Service: Panda Preventium+ Service (PREVSRV) - Panda Software - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\prevsrv.exe
    O23 - Service: Panda IManager Service (PSIMSVC) - Panda Software Internacional - C:\Program Files\Panda Software\Panda Titanium Antivirus 2005\PsImSvc.exe

    Your solution seems to have rectified the problem.
    Many Thanks
  6. 2006-05-11, 18:42 #6
    steamwiz
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    Hi

    Your SmitFraudFix log was not as expected... please run it again and make sure to enter the #2 to clean the files found...

    This will delete the bad files...

    your last log still shows this :-

    C:\WINDOWS\system32\regperf.exe FOUND !

    It should have said :-

    C:\WINDOWS\system32\autodisc32.dll Deleted
    C:\WINDOWS\system32\dcomcfg.exe Deleted
    C:\WINDOWS\system32\hp????.tmp Deleted
    C:\WINDOWS\system32\ld????.tmp Deleted
    C:\WINDOWS\system32\regperf.exe Deleted
    C:\WINDOWS\system32\simpole.tlb Deleted
    C:\WINDOWS\system32\stdole3.tlb Deleted
    C:\WINDOWS\system32\1024\ Deleted

    Post the new SmitFraudFix log...

    No need to post another hjackthis log ... it's clean

    cheers

    steam
    MICROSOFT MVP - Security 2004/9 .member of ASAP since 2004 - member of U.N.I.T.E
  7. 2006-05-13, 00:52 #7
    LouMan
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    here is the new smith fraud log:

    SmitFraudFix v2.42

    Scan done at 19:46:01.12, 12/05/2006
    Run from C:\Documents and Settings\Lou\Desktop\SmitfraudFix\SmitfraudFix
    OS: Microsoft Windows XP [Version 5.1.2600]

    »»»»»»»»»»»»»»»»»»»»»»»» Killing process


    »»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files

    Problem while deleting C:\WINDOWS\system32\dfrgsrv.exe
    Problem while deleting C:\WINDOWS\system32\ld????.tmp
    Problem while deleting C:\WINDOWS\system32\ncompat.tlb
    C:\WINDOWS\system32\regperf.exe Deleted
    C:\WINDOWS\system32\1024\ Deleted

    »»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files


    »»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

    Registry Cleaning done.

    »»»»»»»»»»»»»»»»»»»»»»»» Reboot


    »»»»»»»»»»»»»»»»»»»»»»»» End
  8. 2006-05-13, 19:39 #8
    steamwiz
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    Hi

    Again your log is not as expected....

    The files which showed a "Problem while deleting" should have shown the files as deleted during the reboot ... it didn't...

    Please run it again ... entering the #2 again

    Post the new log...

    steam
    MICROSOFT MVP - Security 2004/9 .member of ASAP since 2004 - member of U.N.I.T.E
  9. 2006-05-14, 23:43 #9
    LouMan
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    SmitFraudFix v2.42

    Scan done at 18:40:58.27, 14/05/2006
    Run from C:\Documents and Settings\Lou\Desktop\SmitfraudFix\SmitfraudFix
    OS: Microsoft Windows XP [Version 5.1.2600]

    »»»»»»»»»»»»»»»»»»»»»»»» Killing process


    »»»»»»»»»»»»»»»»»»»»»»»» Deleting infected files


    »»»»»»»»»»»»»»»»»»»»»»»» Deleting Temp Files


    »»»»»»»»»»»»»»»»»»»»»»»» Registry Cleaning

    Registry Cleaning done.

    »»»»»»»»»»»»»»»»»»»»»»»» End
  10. 2006-05-15, 17:11 #10
    steamwiz
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    HI

    Your last log's clean...

    It doesn't explain why your previous log said :-

    Problem while deleting C:\WINDOWS\system32\dfrgsrv.exe
    Problem while deleting C:\WINDOWS\system32\ld????.tmp
    Problem while deleting C:\WINDOWS\system32\ncompat.tlb

    & now they are not even mentioned... let's hope it's because they are gone...

    Please go to your C:\WINDOWS\system32 folder & see if you can find any of these files ...

    dfrgsrv.exe
    ld????.tmp
    ncompat.tlb

    Then run SmitfraudFix again (#1 to find files) ... if that's clean, I'll be happy they have been deleted...

    Does your problem appear to be resolved ?

    steam
    MICROSOFT MVP - Security 2004/9 .member of ASAP since 2004 - member of U.N.I.T.E
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