Persistent Popups -- Please Help

[gsjanes]

Something has a hold of my Internet Connection! When I launch IE7 and go to a site (Google), a variety of IEs open with a variety of advertisements. I ran Spybot, Adaware, ran a full scan with my antivirus and, while both Spybot and Adaware found stuff and cleaned it, the popups kept coming. Re-ran Spybot and Adaware (both in standard and safe modes) and the popups keep on coming.

I have an XP machine and ran Hijackthis. Below is my log file. I truly appreciate whatever help you can be.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:56:31 AM, on 1/22/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Rational\ClearCase\bin\cccredmgr.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Rational\ClearCase\bin\lockmgr.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Apoint\Apntex.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\Wcescomm.exe
C:\Program Files\Microsoft Office Communicator\Communicator.exe
C:\PROGRA~1\MICROS~4\rapimgr.exe
C:\Program Files\Microsoft Reference\Bookshelf 98\qshelf98.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Dell Wireless Manager UI] C:\WINDOWS\system32\WLTRAY
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [CCDoctorLogonTesting] "C:\Program Files\Rational\ClearCase\bin\ccdoctor.exe" /LogonStartup
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\Wcescomm.exe"
O4 - HKCU\..\Run: [COMMUNICATOR] "C:\Program Files\Microsoft Office Communicator\Communicator.exe"
O4 - HKUS\S-1-5-19\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Communicator] "C:\Program Files\Microsoft Office Communicator\Communicator.exe" (User 'Default user')
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Qshelf.lnk = C:\Program Files\Microsoft Reference\Bookshelf 98\qshelf98.exe
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~4\INetRepl.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.carlsbad.corporate.eisi.com
O15 - Trusted Zone: http://*.carlsbad.corporate.eisi.com
O15 - Trusted Zone: *.corporate.eisi.com
O15 - Trusted Zone: http://*.corporate.eisi.com
O15 - Trusted Zone: *.itrs
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://supportcenter.rr.com/sdccommo...ad/tgctlcm.cab
O16 - DPF: {33564944-0000-0010-8000-00AA00389B71} - http://activex.microsoft.com/objects/ocget.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/micr...?1228154245156
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://attwm.webex.com/client/v_myw...ex/ieatgpc.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = corporate.eisi.com
O17 - HKLM\Software\..\Telephony: DomainName = corporate.eisi.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = corporate.eisi.com
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = corporate.eisi.com
O20 - AppInit_DLLs: xmlleh.dll
O23 - Service: Atria Location Broker (Albd) - IBM Corporation - C:\Program Files\Rational\ClearCase\bin\albd_server.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Rational Cred Manager (cccredmgr) - Unknown owner - C:\Program Files\Rational\ClearCase\bin\cccredmgr.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Crypkey License - CrypKey (Canada) Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Rational Lock Manager (LockMgr) - IBM Corporation - C:\Program Files\Rational\ClearCase\bin\lockmgr.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

--
End of file - 8901 bytes

[ken545]

Hello gsjanes,

Welcome to Safer Networking.

Please read Before You Post
That said, All advice given by anyone volunteering here, is taken at your own risk.
While best efforts are made to assist in removing infections safely, unexpected stuff can happen.


Please read Post # 5 in Before You Post as this appears to be a corporate computer, we just fix computers for home users. Working on a company computer can open up a bag of worms legally, you need to contact your IT Department for help.

[gsjanes]

I am in contact with my IT department. We are a small company and my IT department is a one-person shop. I have explained to her what I am doing and she has agreed that I should proceed. Please help. I have a presentation on Tuesday and I need to get this fixed. I appreciate anything you can do. Thanks!

[ken545]

Hello,

Open HijackThis > Do a System Scan Only, close your browser and all open windows including this one, the only program or window you should have open is HijackThis, check the following entries and click on Fix Checked.

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank

O20 - AppInit_DLLs: xmlleh.dll




Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish,so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.<-- Don't forget this
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy and Paste the entire report in your next reply along with a New Hijackthis log.

[ken545]

gsjanes,

You posted here
http://www.bleepingcomputer.com/forums/topic198221.html

With the amount of people posting with infected computers in all the forums ( 1000s each day ) we can not afford to have more than one forum and one helper assisting you, it would not be fair for someone else waiting for help.

I posted at the Spybot forum, but the response was slow and when they could respond, they commented that this was a company computer. It is a company computer. It is a small company and my IT department is one person

The reason for the wait is because when you posted there where approximately 200 posters inline ahead of you

As far a being told it was a company computer, right above where you posted your HJT log for help there are stickies with instructions, Before You Post is put there for a reason. If you would have read it and saw the instructions for company computers and gave me that information first , we could have cut to the chase and you would be clean and on your way now, but you did not.

Your in good hands with miekiemoes

Since your being helped there this thread is closed.