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Thread: Please analyze HJT log; My computer seizes.

  1. #1
    Junior Member
    Join Date
    Nov 2007
    Posts
    8

    Post Please analyze HJT log; My computer seizes.

    I ran Spybot S&D, cleaned up my Startup menu items, cleared all the registry items I could recognize and uninstalled a bunch of stuff that I don't use anymore. My computer will still freezes from time to time, even though Task Manager says the CPU Usage is nowhere 100% (0-10%).

    Would someone please analyze my HJT log? Thanks.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 4:35:49 PM, on 2/15/2009
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16640)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\system32\HPZipm12.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\ehome\ehtray.exe
    C:\WINDOWS\eHome\ehmsas.exe
    C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\HP USB Multimedia Keyboard\KMaestro.exe
    C:\Program Files\MagniGlass\MagniGlass.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
    C:\WINDOWS\system32\ntvdm.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Trend Micro\HijackThis\pseudonym.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...rm1=seconduser
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...rm1=seconduser
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/...ch/search.html
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\gcc.exe,
    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O2 - BHO: Viewpoint Toolbar BHO - {A7327C09-B521-4EDB-8509-7D2660C9EC98} - C:\Program Files\Viewpoint\Viewpoint Toolbar\3.8.0\ViewBarBHO.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn2\yt.dll
    O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Common Files\Viewpoint\Toolbar Runtime\3.8.0\IEViewBar.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [osCheck] "C:\PROGRA~1\Symantec\osCheck.exe"
    O4 - HKLM\..\Run: [BtcMaestro] "C:\Program Files\HP USB Multimedia Keyboard\KMaestro.exe"
    O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
    O4 - HKLM\..\Run: [MagnifyingGlass10WorkColl] C:\Program Files\MagniGlass\MagniGlass.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O4 - Startup: Event Reminder.lnk = C:\pmw\PMREMIND.EXE
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
    O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/...oUploader5.cab
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsof...?1231817390968
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...?1231817380250
    O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - http://a19.g.akamai.net/7/19/7125/14...2/cpbrkpie.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\PROGRA~1\Symantec\isPwdSvc.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
    O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

    --
    End of file - 11690 bytes

  2. #2
    Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,300

    Default

    Hi there,

    Download DDS and save it to your desktop from here or here or here.
    Disable any script blocker, and then double click dds.scr to run the tool.
    • When done, DDS will open two (2) logs:
      1. DDS.txt
      2. Attach.txt
    • Save both reports to your desktop. Post them back to your topic.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #3
    Junior Member
    Join Date
    Nov 2007
    Posts
    8

    Default

    Thanks again for looking at this. This is actually my friend's computer, so I couldn't get to it in a while. Here are the two reports you told me to get:

    DDS.txt:
    DDS (Ver_09-02-01.01) - NTFSx86
    Run by HP_Administrator at 14:18:31.89 on Sun 02/22/2009
    Internet Explorer: 7.0.5730.11
    Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.958.516 [GMT -8:00]

    AV: Norton Security Online *On-access scanning enabled* (Updated)
    FW: Norton Security Online *enabled*

    ============== Running Processes ===============

    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost -k DcomLaunch
    svchost.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\system32\HPZipm12.exe
    C:\WINDOWS\system32\svchost.exe -k imgsvc
    C:\Program Files\Viewpoint\Common\ViewpointService.exe
    C:\WINDOWS\ehome\ehtray.exe
    C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\HP USB Multimedia Keyboard\KMaestro.exe
    C:\Program Files\MagniGlass\MagniGlass.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\WINDOWS\system32\ntvdm.exe
    C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\eHome\ehmsas.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\dds.scr

    ============== Pseudo HJT Report ===============

    uStart Page = hxxp://www.google.com/
    uSearch Page = hxxp://www.google.com
    uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q405&bd=pavilion&pf=desktop&parm1=seconduser
    uDefault_Search_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q405&bd=pavilion&pf=desktop&parm1=seconduser
    uSearch Bar = hxxp://www.google.com/ie
    uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
    mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
    uSearchAssistant = hxxp://www.google.com/ie
    uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
    mSearchAssistant = hxxp://www.google.com/ie
    uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
    mWinlogon: Userinit=c:\windows\system32\userinit.exe,c:\windows\system32\gcc.exe,
    BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
    BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
    BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
    BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
    BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
    BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
    BHO: Viewpoint Toolbar BHO: {a7327c09-b521-4edb-8509-7d2660c9ec98} - c:\program files\viewpoint\viewpoint toolbar\3.8.0\ViewBarBHO.dll
    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar.dll
    BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.0.926.3450\swg.dll
    BHO: Google Dictionary Compression sdch: {c84d72fe-e17d-4195-bb24-76c02e2e7c4e} - c:\program files\google\google toolbar\component\fastsearch_219B3E1547538286.dll
    TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn2\yt.dll
    TB: Viewpoint Toolbar: {f8ad5aa5-d966-4667-9daf-2561d68b2012} - c:\program files\common files\viewpoint\toolbar runtime\3.8.0\IEViewBar.dll
    TB: &Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
    TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
    uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
    uRun: [Yahoo! Pager] "c:\progra~1\yahoo!\messen~1\YAHOOM~1.EXE" -quiet
    mRun: [ehTray] c:\windows\ehome\ehtray.exe
    mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_03\bin\jusched.exe"
    mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
    mRun: [osCheck] "c:\progra~1\symantec\osCheck.exe"
    mRun: [BtcMaestro] "c:\program files\hp usb multimedia keyboard\KMaestro.exe"
    mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
    mRun: [MagnifyingGlass10WorkColl] c:\program files\magniglass\MagniGlass.exe
    dRunOnce: [RunNarrator] Narrator.exe
    StartupFolder: c:\docume~1\hp_adm~1\startm~1\programs\startup\eventr~1.lnk - c:\pmw\PMREMIND.EXE
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
    IE: &Yahoo! Search - file:///c:\program files\yahoo!\Common/ycsrch.htm
    IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office10\EXCEL.EXE/3000
    IE: Yahoo! &Dictionary - file:///c:\program files\yahoo!\Common/ycdict.htm
    IE: Yahoo! &Maps - file:///c:\program files\yahoo!\Common/ycmap.htm
    IE: Yahoo! &SMS - file:///c:\program files\yahoo!\Common/ycsms.htm
    IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - c:\program files\yahoo!\messenger\YahooMessenger.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
    IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
    DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
    DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://fpdownload.macromedia.com/pub/shockwave/cabs/director/sw.cab
    DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
    DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1231817390968
    DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1231817380250
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
    DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} - hxxp://a19.g.akamai.net/7/19/7125/1452/ftp.coupons.com/r3302/cpbrkpie.cab
    DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
    DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
    DPF: {CAFEEFAC-0015-0000-0009-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_09-windows-i586.cab
    DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
    Notify: AtiExtEvent - Ati2evxx.dll

    ================= FIREFOX ===================

    FF - ProfilePath - c:\docume~1\hp_adm~1\applic~1\mozilla\firefox\profiles\a45k45lg.default\
    FF - prefs.js: browser.search.defaulturl - hxxp://www.google.com/search?lr=&ie=UTF-8&oe=UTF-8&q=
    FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com

    ============= SERVICES / DRIVERS ===============

    R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2007-1-9 108648]
    R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2007-1-9 108648]
    R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2007-1-13 24652]
    R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2008-9-2 99376]
    R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090222.003\NAVENG.SYS [2009-2-22 89104]
    R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090222.003\NAVEX15.SYS [2009-2-22 876144]
    R3 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2008-4-23 1174664]

    =============== Created Last 30 ================

    2009-02-22 14:18 368,961 a------- c:\program files\dds.scr
    2009-02-15 21:46 <DIR> --d----- c:\program files\Microsoft ActiveSync
    2009-02-15 21:45 <DIR> --d----- c:\windows\ShellNew
    2009-02-08 16:45 <DIR> --d----- c:\program files\Trend Micro
    2009-02-08 16:44 812,344 a------- c:\program files\HJTInstall.exe
    2009-02-08 15:20 7,521,112 a------- c:\program files\Firefox Setup 3.0.6.exe
    2009-02-08 15:06 <DIR> --d----- c:\program files\Spybot - Search & Destroy
    2009-02-08 15:06 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
    2009-02-08 15:03 16,409,960 a------- c:\program files\spybotsd162.exe
    2009-02-02 22:14 51,112 a------- c:\docume~1\hp_adm~1\applic~1\GDIPFONTCACHEV1.DAT
    2009-01-30 19:58 54,156 a---h--- c:\windows\QTFont.qfn
    2009-01-30 19:58 1,409 a------- c:\windows\QTFont.for
    2009-01-24 16:33 <DIR> --d----- c:\windows\pss
    2009-01-24 16:16 109,436 a------- C:\VETlog.dmp
    2009-01-24 14:35 <DIR> --d----- c:\program files\MagniGlass
    2009-01-24 14:34 608,917 a------- c:\program files\Setup_MagniGlass.exe
    2009-01-23 18:17 <DIR> --d----- c:\program files\Kidzui

    ==================== Find3M ====================

    2009-01-08 18:00 112,942 ac------ c:\windows\hpoins07.dat
    2009-01-08 11:26 3,068 ac------ c:\docume~1\hp_adm~1\applic~1\wklnhst.dat
    2008-12-03 09:53 1,851,544 a------- c:\program files\install_flash_player.exe

    ============= FINISH: 14:19:27.29 ===============


    Attach.txt:

    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT***

    DDS (Ver_09-02-01.01)

    Microsoft Windows XP Professional
    Boot Device: \Device\HarddiskVolume2
    Install Date: 11/15/2005 8:43:02 PM
    System Uptime: 2/21/2009 11:30:36 AM (27 hours ago)

    Motherboard: MSI | | AMETHYST-M
    Processor: AMD Athlon(tm) 64 Processor 3700+ | Socket 939 | 2188/200mhz

    ==== Disk Partitions =========================

    C: is FIXED (NTFS) - 178 GiB total, 149.144 GiB free.
    D: is FIXED (FAT32) - 8 GiB total, 0.883 GiB free.
    E: is CDROM ()
    F: is CDROM ()
    G: is Removable
    H: is Removable
    I: is Removable
    J: is Removable

    ==== Disabled Device Manager Items =============

    ==== System Restore Points ===================

    RP1135: 11/25/2008 8:46:55 AM - System Checkpoint
    RP1136: 11/25/2008 8:57:59 PM - Software Distribution Service 3.0
    RP1137: 11/26/2008 10:38:52 PM - Software Distribution Service 3.0
    RP1138: 11/27/2008 11:27:53 PM - System Checkpoint
    RP1139: 11/28/2008 3:00:25 AM - Software Distribution Service 3.0
    RP1140: 11/28/2008 12:07:47 PM - Software Distribution Service 3.0
    RP1141: 11/28/2008 11:08:09 PM - Software Distribution Service 3.0
    RP1142: 11/30/2008 3:11:55 PM - System Checkpoint
    RP1143: 12/1/2008 3:00:29 AM - Software Distribution Service 3.0
    RP1144: 12/1/2008 7:39:39 PM - Software Distribution Service 3.0
    RP1145: 12/1/2008 9:15:09 PM - Software Distribution Service 3.0
    RP1146: 12/2/2008 3:00:23 AM - Software Distribution Service 3.0
    RP1147: 12/2/2008 4:04:25 AM - Software Distribution Service 3.0
    RP1148: 12/3/2008 3:00:23 AM - Software Distribution Service 3.0
    RP1149: 12/4/2008 3:00:27 AM - Software Distribution Service 3.0
    RP1150: 12/5/2008 3:00:30 AM - Software Distribution Service 3.0
    RP1151: 12/5/2008 5:02:24 PM - Software Distribution Service 3.0
    RP1152: 12/7/2008 3:57:41 PM - System Checkpoint
    RP1153: 12/8/2008 3:00:25 AM - Software Distribution Service 3.0
    RP1154: 12/8/2008 8:17:22 AM - Software Distribution Service 3.0
    RP1155: 12/8/2008 8:27:58 AM - Software Distribution Service 3.0
    RP1156: 12/8/2008 8:00:37 PM - Installed HP Product Assistant
    RP1157: 12/8/2008 8:01:24 PM - Removed HPSU306Stub
    RP1158: 12/8/2008 8:01:33 PM - Removed HP Update
    RP1159: 12/8/2008 8:01:57 PM - Installed HP Update
    RP1160: 12/9/2008 4:53:25 AM - Software Distribution Service 3.0
    RP1161: 12/10/2008 3:00:25 AM - Software Distribution Service 3.0
    RP1162: 12/10/2008 8:19:31 AM - Software Distribution Service 3.0
    RP1163: 12/13/2008 1:11:08 PM - System Checkpoint
    RP1164: 12/13/2008 3:21:03 PM - Software Distribution Service 3.0
    RP1165: 12/14/2008 3:32:54 PM - System Checkpoint
    RP1166: 12/15/2008 3:00:25 AM - Software Distribution Service 3.0
    RP1167: 12/16/2008 3:00:29 AM - Software Distribution Service 3.0
    RP1168: 12/17/2008 3:00:25 AM - Software Distribution Service 3.0
    RP1169: 12/18/2008 3:00:23 AM - Software Distribution Service 3.0
    RP1170: 12/19/2008 3:00:23 AM - Software Distribution Service 3.0
    RP1171: 12/20/2008 3:00:26 AM - Software Distribution Service 3.0
    RP1172: 12/21/2008 3:00:27 AM - Software Distribution Service 3.0
    RP1173: 12/22/2008 3:00:43 AM - Software Distribution Service 3.0
    RP1174: 12/23/2008 3:00:25 AM - Software Distribution Service 3.0
    RP1175: 12/24/2008 3:00:30 AM - Software Distribution Service 3.0
    RP1176: 12/25/2008 3:00:25 AM - Software Distribution Service 3.0
    RP1177: 12/26/2008 3:00:26 AM - Software Distribution Service 3.0
    RP1178: 12/27/2008 3:00:40 AM - Software Distribution Service 3.0
    RP1179: 12/28/2008 3:00:30 AM - Software Distribution Service 3.0
    RP1180: 12/29/2008 3:00:25 AM - Software Distribution Service 3.0
    RP1181: 12/30/2008 3:00:29 AM - Software Distribution Service 3.0
    RP1182: 12/30/2008 10:25:52 AM - Software Distribution Service 3.0
    RP1183: 12/31/2008 3:00:29 AM - Software Distribution Service 3.0
    RP1184: 1/1/2009 3:00:28 AM - Software Distribution Service 3.0
    RP1185: 1/2/2009 3:00:22 AM - Software Distribution Service 3.0
    RP1186: 1/3/2009 3:00:24 AM - Software Distribution Service 3.0
    RP1187: 1/4/2009 3:00:23 AM - Software Distribution Service 3.0
    RP1188: 1/5/2009 3:00:28 AM - Software Distribution Service 3.0
    RP1189: 1/6/2009 3:00:35 AM - Software Distribution Service 3.0
    RP1190: 1/7/2009 3:00:30 AM - Software Distribution Service 3.0
    RP1191: 1/7/2009 9:48:02 PM - Software Distribution Service 3.0
    RP1192: 1/8/2009 3:00:25 AM - Software Distribution Service 3.0
    RP1193: 1/8/2009 11:05:17 AM - Software Distribution Service 3.0
    RP1194: 1/9/2009 3:00:23 AM - Software Distribution Service 3.0
    RP1195: 1/10/2009 3:00:22 AM - Software Distribution Service 3.0
    RP1196: 1/10/2009 9:27:51 PM - Installed My Wal-Mart Digital Photo Center
    RP1197: 1/11/2009 12:48:32 AM - Software Distribution Service 3.0
    RP1198: 1/11/2009 3:33:22 AM - Software Distribution Service 3.0
    RP1199: 1/11/2009 1:40:02 PM - Configured My Wal-Mart Digital Photo Center
    RP1200: 1/11/2009 1:54:45 PM - Removed My Wal-Mart Digital Photo Center
    RP1201: 1/11/2009 2:00:33 PM - Installed My Wal-Mart Digital Photo Center
    RP1202: 1/11/2009 5:29:32 PM - Software Distribution Service 3.0
    RP1203: 1/12/2009 3:00:27 AM - Software Distribution Service 3.0
    RP1204: 1/12/2009 2:25:23 PM - Software Distribution Service 3.0
    RP1205: 1/13/2009 3:05:31 PM - System Checkpoint
    RP1206: 1/14/2009 3:10:07 PM - System Checkpoint
    RP1207: 1/15/2009 4:35:07 PM - System Checkpoint
    RP1208: 1/16/2009 5:12:18 PM - System Checkpoint
    RP1209: 1/17/2009 5:18:30 PM - System Checkpoint
    RP1210: 1/18/2009 8:12:06 PM - System Checkpoint
    RP1211: 1/19/2009 8:14:11 PM - System Checkpoint
    RP1212: 1/20/2009 8:43:58 PM - System Checkpoint
    RP1213: 1/21/2009 8:49:17 PM - System Checkpoint
    RP1214: 1/22/2009 8:50:23 PM - System Checkpoint
    RP1215: 1/23/2009 9:33:49 PM - System Checkpoint
    RP1216: 1/24/2009 9:46:24 PM - System Checkpoint
    RP1217: 1/26/2009 10:20:59 AM - System Checkpoint
    RP1218: 1/27/2009 10:35:10 AM - System Checkpoint
    RP1219: 1/28/2009 11:35:09 AM - System Checkpoint
    RP1220: 1/29/2009 12:13:12 PM - System Checkpoint
    RP1221: 1/30/2009 12:14:15 PM - System Checkpoint
    RP1222: 1/31/2009 2:34:21 PM - System Checkpoint
    RP1223: 2/1/2009 6:22:30 PM - System Checkpoint
    RP1224: 2/5/2009 3:30:13 PM - System Checkpoint
    RP1225: 2/8/2009 5:06:51 PM - Removed bodybugg®.
    RP1226: 2/8/2009 5:18:14 PM - Removed Microsoft Works
    RP1227: 2/8/2009 5:19:47 PM - Configured PC-Doctor 5 for Windows
    RP1228: 2/8/2009 5:21:15 PM - Removed Questionmark Secure Version 4.2.0.0
    RP1229: 2/9/2009 5:39:53 PM - System Checkpoint
    RP1230: 2/10/2009 6:23:27 PM - System Checkpoint
    RP1231: 2/11/2009 7:23:21 PM - System Checkpoint
    RP1232: 2/12/2009 8:08:47 PM - System Checkpoint
    RP1233: 2/13/2009 8:09:32 PM - System Checkpoint
    RP1234: 2/14/2009 8:55:54 PM - System Checkpoint
    RP1235: 2/15/2009 8:23:55 PM - Removed Microsoft Office Standard Edition 2003
    RP1236: 2/15/2009 8:30:57 PM - Removed Microsoft Office XP Standard for Students and Teachers
    RP1237: 2/15/2009 8:55:13 PM - Removed Microsoft Office XP Media Content
    RP1238: 2/15/2009 9:42:07 PM - Installed Microsoft Office XP Standard for Students and Teachers
    RP1239: 2/15/2009 9:45:28 PM - Installed Microsoft Office XP Standard for Students and Teachers
    RP1240: 2/16/2009 9:53:52 PM - System Checkpoint
    RP1241: 2/17/2009 10:40:45 PM - System Checkpoint
    RP1242: 2/18/2009 11:40:42 PM - System Checkpoint
    RP1243: 2/20/2009 12:40:43 AM - System Checkpoint
    RP1244: 2/21/2009 4:02:08 PM - System Checkpoint

    ==== Installed Programs ======================

    1400
    1400_Help
    1400Trb
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Reader 7.1.0
    Adobe Shockwave Player
    Agere Systems PCI Soft Modem
    AiO_Scan
    AiOSoftware
    AppCore
    Arthur's Birthday
    AT&T Yahoo! Applications
    ATI Control Panel
    ATI Display Driver
    AV
    BodyMedia(R) USB Device Drivers
    BufferChm
    CameraDrivers
    ccCommon
    CP_AtenaShokunin1Config
    CP_CalendarTemplates1
    CP_Package_Basic1
    CP_Package_Variety1
    CP_Package_Variety2
    CP_Package_Variety3
    CP_Panorama1Config
    CueTour
    Destinations
    DeviceManagementQFolder
    DocProc
    DocumentViewer
    DocumentViewerQFolder
    Fax
    GdiplusUpgrade
    Google Toolbar for Internet Explorer
    High Definition Audio Driver Package - KB888111
    HijackThis 2.0.2
    Hotfix for Windows Internet Explorer 7 (KB947864)
    Hotfix for Windows XP (KB914440)
    Hotfix for Windows XP (KB915865)
    Hoyle Mahjongg (remove only)
    HP Boot Optimizer
    HP Deskjet Printer Preload
    HP DigitalMedia Archive
    HP Document Viewer 5.3
    HP Image Zone 5.3
    HP Image Zone for Media Center PC
    HP Imaging Device Functions 5.3
    HP Multimedia Keyboard Software
    HP Photosmart 330,380,420,470,7800,8000,8200 Series
    HP Photosmart Cameras 5.0
    HP Product Assistant
    HP PSC & OfficeJet 5.3.B
    HP Solution Center & Imaging Support Tools 5.3
    HP Tunes
    HP Update
    HP USB Multimedia Keyboard Driver V1.2
    HPProductAssistant
    HpSdpAppCoreApp
    InstantShareDevices
    IntelliMover Data Transfer Demo
    InterVideo WinDVD Player
    iTunes
    J2SE Runtime Environment 5.0
    J2SE Runtime Environment 5.0 Update 10
    J2SE Runtime Environment 5.0 Update 6
    J2SE Runtime Environment 5.0 Update 9
    Java(TM) 6 Update 3
    Java(TM) SE Runtime Environment 6 Update 1
    Kidzui
    LightScribe 1.4.31.1
    LiveUpdate 3.2 (Symantec Corporation)
    LiveUpdate Notice (Symantec Corporation)
    Magnifying Glass 1.0
    Mahjongg XP Championship
    Microsoft .NET Framework 1.0 Hotfix (KB887998)
    Microsoft .NET Framework 1.0 Hotfix (KB930494)
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB886903)
    Microsoft Interactive Training
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft Money 2005
    Microsoft National Language Support Downlevel APIs
    Microsoft Office XP Media Content
    Microsoft Office XP Standard for Students and Teachers
    Microsoft Plus! Dancer LE
    Microsoft Plus! Digital Media Edition Installer
    Microsoft Plus! Photo Story 2 LE
    Microsoft Silverlight
    Microsoft Word Viewer 97
    Mozilla Firefox (3.0.6)
    MSRedist
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    My HP Games
    My Wal-Mart Digital Photo Center
    Netflix Movie Viewer
    NewCopy
    Nikon Message Center
    Norton AntiVirus
    Norton Internet Security
    Norton Protection Center
    Office 2003 Tour
    PanoStandAlone
    Pdf995 (installed by TaxCut)
    PdfEdit995 (installed by TaxCut)
    PhotoGallery
    PrintMaster Gold 4.00
    ProductContext
    PSPrinters08
    PSTAPlugin
    QFolder
    Quicken 2005
    QuickTime
    RandMap
    Reader Rabbit's Reading Ages 4-6
    Reader Rabbit Kindergarten(R) Bounce Down in Balloon Town!(TM)
    Readme
    RealPlayer
    Rhapsody Player Engine
    Scan
    ScannerCopy
    Security Update for Step By Step Interactive Training (KB898458)
    Security Update for Step By Step Interactive Training (KB923723)
    Security Update for Windows Internet Explorer 7 (KB928090)
    Security Update for Windows Internet Explorer 7 (KB929969)
    Security Update for Windows Internet Explorer 7 (KB931768)
    Security Update for Windows Internet Explorer 7 (KB933566)
    Security Update for Windows Internet Explorer 7 (KB937143)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Internet Explorer 7 (KB939653)
    Security Update for Windows Internet Explorer 7 (KB942615)
    Security Update for Windows Internet Explorer 7 (KB944533)
    Security Update for Windows Media Player 10 (KB911565)
    Security Update for Windows Media Player 10 (KB917734)
    Security Update for Windows Media Player 10 (KB936782)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows XP (KB883939)
    Security Update for Windows XP (KB890046)
    Security Update for Windows XP (KB893756)
    Security Update for Windows XP (KB896358)
    Security Update for Windows XP (KB896422)
    Security Update for Windows XP (KB896423)
    Security Update for Windows XP (KB896424)
    Security Update for Windows XP (KB896428)
    Security Update for Windows XP (KB896688)
    Security Update for Windows XP (KB899587)
    Security Update for Windows XP (KB899589)
    Security Update for Windows XP (KB899591)
    Security Update for Windows XP (KB900725)
    Security Update for Windows XP (KB901017)
    Security Update for Windows XP (KB901214)
    Security Update for Windows XP (KB902400)
    Security Update for Windows XP (KB904706)
    Security Update for Windows XP (KB905414)
    Security Update for Windows XP (KB905749)
    Security Update for Windows XP (KB905915)
    Security Update for Windows XP (KB908519)
    Security Update for Windows XP (KB908531)
    Security Update for Windows XP (KB911280)
    Security Update for Windows XP (KB911562)
    Security Update for Windows XP (KB911567)
    Security Update for Windows XP (KB911927)
    Security Update for Windows XP (KB912812)
    Security Update for Windows XP (KB912919)
    Security Update for Windows XP (KB913446)
    Security Update for Windows XP (KB913580)
    Security Update for Windows XP (KB914388)
    Security Update for Windows XP (KB914389)
    Security Update for Windows XP (KB916281)
    Security Update for Windows XP (KB917159)
    Security Update for Windows XP (KB917344)
    Security Update for Windows XP (KB917422)
    Security Update for Windows XP (KB917953)
    Security Update for Windows XP (KB918118)
    Security Update for Windows XP (KB918439)
    Security Update for Windows XP (KB918899)
    Security Update for Windows XP (KB919007)
    Security Update for Windows XP (KB920213)
    Security Update for Windows XP (KB920214)
    Security Update for Windows XP (KB920670)
    Security Update for Windows XP (KB920683)
    Security Update for Windows XP (KB920685)
    Security Update for Windows XP (KB921398)
    Security Update for Windows XP (KB921503)
    Security Update for Windows XP (KB921883)
    Security Update for Windows XP (KB922616)
    Security Update for Windows XP (KB922760)
    Security Update for Windows XP (KB922819)
    Security Update for Windows XP (KB923191)
    Security Update for Windows XP (KB923414)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB923694)
    Security Update for Windows XP (KB923980)
    Security Update for Windows XP (KB924191)
    Security Update for Windows XP (KB924270)
    Security Update for Windows XP (KB924496)
    Security Update for Windows XP (KB924667)
    Security Update for Windows XP (KB925454)
    Security Update for Windows XP (KB925486)
    Security Update for Windows XP (KB925902)
    Security Update for Windows XP (KB926255)
    Security Update for Windows XP (KB926436)
    Security Update for Windows XP (KB927779)
    Security Update for Windows XP (KB927802)
    Security Update for Windows XP (KB928255)
    Security Update for Windows XP (KB928843)
    Security Update for Windows XP (KB929123)
    Security Update for Windows XP (KB930178)
    Security Update for Windows XP (KB931261)
    Security Update for Windows XP (KB931784)
    Security Update for Windows XP (KB932168)
    Security Update for Windows XP (KB933729)
    Security Update for Windows XP (KB935839)
    Security Update for Windows XP (KB935840)
    Security Update for Windows XP (KB936021)
    Security Update for Windows XP (KB937894)
    Security Update for Windows XP (KB938829)
    Security Update for Windows XP (KB941202)
    Security Update for Windows XP (KB941568)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB941644)
    Security Update for Windows XP (KB941693)
    Security Update for Windows XP (KB943055)
    Security Update for Windows XP (KB943460)
    Security Update for Windows XP (KB943485)
    Security Update for Windows XP (KB944653)
    Security Update for Windows XP (KB945553)
    Security Update for Windows XP (KB946026)
    Security Update for Windows XP (KB948590)
    Security Update for Windows XP (KB948881)
    Shockwave
    SkinsHP1
    SolutionCenter
    Sonic Encoders
    Sonic_PrimoSDK
    SPBBC 32bit
    Spybot - Search & Destroy
    Status
    Strawberry Shortcake - Amazing Cookie Party
    Symantec Real Time Storage Protection Component
    SymNet
    TaxCut California 2007
    TaxCut Premium + State 2007
    TrayApp
    Ultimate Puzzles 1001
    Unload
    Update for Windows XP (KB894391)
    Update for Windows XP (KB898461)
    Update for Windows XP (KB900485)
    Update for Windows XP (KB904942)
    Update for Windows XP (KB910437)
    Update for Windows XP (KB916595)
    Update for Windows XP (KB920872)
    Update for Windows XP (KB922582)
    Update for Windows XP (KB927891)
    Update for Windows XP (KB929338)
    Update for Windows XP (KB930916)
    Update for Windows XP (KB931836)
    Update for Windows XP (KB933360)
    Update for Windows XP (KB938828)
    Update for Windows XP (KB942763)
    Update Rollup 1 for Windows XP Media Center Edition 2005 with HDTV Support (KB873369)
    Updates from HP (remove only)
    Viewpoint Manager (Remove Only)
    Viewpoint Media Player
    Viewpoint Toolbar
    WebFldrs XP
    WebReg
    Windows Genuine Advantage Notifications (KB905474)
    Windows Genuine Advantage Validation Tool (KB892130)
    Windows Installer 3.1 (KB893803)
    Windows Internet Explorer 7
    Windows Media Format Runtime
    Windows Media Player 10 Hotfix [See KB889858 for more information]
    Windows XP Hotfix - KB873339
    Windows XP Hotfix - KB883667
    Windows XP Hotfix - KB885250
    Windows XP Hotfix - KB885354
    Windows XP Hotfix - KB885835
    Windows XP Hotfix - KB885836
    Windows XP Hotfix - KB885884
    Windows XP Hotfix - KB886185
    Windows XP Hotfix - KB887472
    Windows XP Hotfix - KB887742
    Windows XP Hotfix - KB888113
    Windows XP Hotfix - KB888302
    Windows XP Hotfix - KB890175
    Windows XP Hotfix - KB890859
    Windows XP Hotfix - KB891220
    Windows XP Hotfix - KB891781
    Windows XP Hotfix - KB893066
    Windows XP Media Center Edition 2005 KB888316
    Windows XP Media Center Edition 2005 KB890629
    Windows XP Media Center Edition 2005 KB895678
    Yahoo! Toolbar

    ==== Event Viewer Messages From Past Week ========

    2/17/2009 3:22:11 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 960 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
    2/15/2009 11:22:10 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 480 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
    2/15/2009 7:22:10 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 240 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
    2/15/2009 5:22:10 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 120 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
    2/15/2009 4:22:10 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 60 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
    2/15/2009 3:52:10 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 30 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)
    2/15/2009 3:37:52 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: ftsata2
    2/15/2009 3:37:09 PM, error: W32Time [17] - Time Provider NtpClient: An error occurred during DNS lookup of the manually configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15 minutes. The error was: A socket operation was attempted to an unreachable host. (0x80072751)

    ==== End Of File ===========================

    *** I was a little confused because the program's message window says NOT to post this, but you're instructions seemed to say otherwise. I hope this is what you asked for.

    Thanks for your help.

    PZ

  4. #4
    Junior Member
    Join Date
    Nov 2007
    Posts
    8

    Default

    I was just told that the computer only freezes/restarts when using Internet Explorer (ver 7); NOT with Firefox 3. I guess she'll just use Firefox.

  5. #5
    Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,300

    Default

    Hi

    It might be worth trying reinstall IE 7 A few programs that needs updating there.

    Uninstall old Adobe Reader versions and get the latest one here or get Foxit Reader here. Make sure you don't install toolbar if choose Foxit Reader!


    Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

    Updating Java:
    • Download the latest version of Java Runtime Environment (JRE) 6 Update 12.
    • Click the
      Download
      button to the right.
    • Select Windows on platform combobox and check the box that says:
      Accept License Agreement. Click continue.
    • The page will refresh.
    • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
    • Close any programs you may have running - especially your web browser.
    • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
    • Click the Remove or Change/Remove button.
    • Repeat as many times as necessary to remove each Java versions.
    • Reboot your computer once all Java components are removed.
    • Then from your desktop double-click on jre-6u12-windows-i586-p.exe to install the newest version. Uncheck MSN toolbar if it's offered there.



    Let's clean temps too.


    Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.

    Double-click ATF Cleaner.exe to open it

    Under Main choose:
    Windows Temp
    Current User Temp
    All Users Temp
    Cookies
    Temporary Internet Files
    Prefetch
    Java Cache

    *The other boxes are optional*
    Then click the Empty Selected button.

    If you use Firefox:
    Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    If you use Opera:
    Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.

    Click Exit on the Main menu to close the program.

    Post a fresh hjt log.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  6. #6
    Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,300

    Default

    Due to inactivity, this thread will now be closed.

    Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

    If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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