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Thread: Simply won't start

  1. #1
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    Default Simply won't start

    I try to start the program, and an hour glass appears for a moment before disappearing. I've tried restarting and reinstalling it several times and nothing works. This is also the only program that this appears to happen to.

  2. #2
    Senior Member Matt's Avatar
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    Hi jareddm3,

    to Safer Networking Forums.

    Which version of Spybot have you installed?
    Which operating system are you using?
    Which other security tools (firewall, Anti-Virus tool, Anti-Spyware tools, etc.) are you using?

    There's the possibility that Malware blocks Spybot from starting.


    Best regards,
    -Matt-
    Last edited by Matt; 2009-03-03 at 18:07.
    Best regards - Beste Grüße,

    Matt

  3. #3
    Spybot Advisor Team [Retired] md usa spybot fan's Avatar
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    jareddm3:

    Some malware prevents Spybot (SpybotSD.exe) from executing. If this is what is causing your inability to execute Spybot, possibly the following procedure may overcome the problem:
    • Using Windows Explorer navigate to the following directory:
      • C:\Program Files\Spybot - Search & Destroy
    • Look for a randomly named file with a .scr extension (JLOSSAOBEIIZCOIQOD.scr for example) that is the same size as the SpybotSD.exe file.
      • If you don't see SpybotSD.exe, see Note #1.
    • Double click on the randomly named file with a .scr extension and see if Spybot executes.

    Note #1: Starting with Spybot 1.5.2 some of Spybot's executables are hidden as protected operating system files. To see them:
    • Using Windows Explorer navigate to:
      • C:\Program Files\Spybot - Search & Destroy
    • In the Tools menu select Folder Options…
    • In the Folder Options dialog select the View tab.
      1. Under the "Hidden files and folders" options:
        • Make sure "Show hidden files and folders" is selected.
        • Not "Do not show hidden files and folders".
      2. Uncheck the following option:
        • Hide protected operating system file (Recommended)
    • Click the Apply button.
    • Click the OK button.
    • The files should now be displayed.

      Note: If you uncheck the "Hide protected operating system file (Recommended)" option to view Spybot's executables, I suggest that you return the option to its original setting when you are done.

    Getting an answer is one thing, learning is another.


    Microsoft Windows XP Home Edition running on a 2.40GHz Intel® Pentium® 4 Processor with 512 MB of RAM and a 533 MHz System Bus.

  4. #4
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    Quote Originally Posted by -Matt- View Post
    Hi jareddm3,

    to Safer Networking Forums.

    Which version of Spybot have you installed?
    Which operating system are you using?
    Which other security tools (firewall, Anti-Virus tool, Anti-Spyware tools, etc.) are you using?

    There's the possibility that Malware blocks Spybot from starting.


    Best regards,
    -Matt-
    I have version 1.5 I believe.
    I'm using Windows XP
    My normal windows firewall is up and I have spyware blaster running.


    And I seem to now have a much bigger problem. I can't open my C drive. It says "Cannot find RECYCLER\S-9-1-53-(even more numbers).com"
    I have no idea what this means.

  5. #5
    Senior Member Matt's Avatar
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    Hi jareddm3,

    did you already try out, what md usa spybot fan told you?

    Do you have Signs of Malware ?

    Best regards,
    -Matt-
    Best regards - Beste Grüße,

    Matt

  6. #6
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    There doesn't seem to be any files with a .scr
    I would definitely say I have signs of Malware.

    Also, it doesn't allow me to directly access anything in the C drive. I can only access it by using the search window. Unless "searching in hidden folders" would also reveal any files with a .scr, I haven't been able to check.

  7. #7
    Senior Member drragostea's Avatar
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    Can you try renaming the Spybot desktop icon?
    By the way, if you wish I can provide instructions for you to help get the malware cleared out from your machine.

  8. #8
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    Default Same problem

    ...And I did find a bunch of those scr files in the SB folder,

    http://s88.photobucket.com/albums/k1...current=SB.jpg

    which I deleted. Then re-booted. It still doesn't start, even when I try from the .exe file (not the shortcut). I can see the program in my Windows Task Manager, using 12K of memory, but that's it.

    I have, I believe, the most recent version as I installed it about a month ago.
    Last edited by Springerrr; 2009-03-04 at 13:42. Reason: extra info

  9. #9
    Senior Member Matt's Avatar
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    Quote Originally Posted by Springerrr View Post
    ...And I did find a bunch of those scr files in the SB folder,

    http://s88.photobucket.com/albums/k1...current=SB.jpg

    which I deleted. Then re-booted. It still doesn't start, even when I try from the .exe file (not the shortcut). I can see the program in my Windows Task Manager, using 12K of memory, but that's it.

    I have, I believe, the most recent version as I installed it about a month ago.

    Hi Springerrr,

    who said that you should delete theese *.scr files?? Theese files are an alternative start for Spybot, if Malware blocks the original SpbotSD.exe !!
    As md usa spybot fan already said:
    Quote Originally Posted by md usa spybot fan View Post
    Double click on the randomly named file with a .scr extension and see if Spybot executes.
    Moreover, please open your own thread next time. It's always a little bit confusing, when other users want to discuss their problem in a foreign thread.



    Best regards,
    -Matt-
    Best regards - Beste Grüße,

    Matt

  10. #10
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    There was nothing clearly marked as .scr but when I search for .scr I it pulled up all my screensavers and one file from the Spybot folder. Clicking on this did the same thing as clicking on the normal spybot icon. A moment of thinking and than nothing.

    Renaming the shortcut also did not help.

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