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Thread: Upgrade isn't working :-(

  1. #1
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    Question Upgrade isn't working :-(

    Hello there. I have been using Spybot for years without problems. Today I upgraded to 1.62 and it is not working. Each time I start the program it works for a few minutes and then gets to a Win32 program scan and REBOOTS my computer without completing the program. I have uninstalled the previous version and reinstalled this version to no avail.

    Can anyone help me? I would love to get this working properly.

    RS Mallory
    Austin Tx
    512.472.2604 Country Code 001
    Skype: rsmallory

  2. #2
    Senior Member Matt's Avatar
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    Hi RandiSusan,

    to Safer Networking Forums.

    So you mean, your scan will be interrupted?

    I would like you to read this thread. Does it help you?

    Have you Sings of Malware ?
    Best regards - Beste Grüße,

    Matt

  3. #3
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    Default Thanks for the reply Matt

    My pc is clean inside. I use Trend Micro and keep it updated.

    Yes, my scan is interrupted after a few seconds, and I see that has happened to others too.

    I noticed in the download of the 1.62 v that some of the info was in gibberish.......or code. I thought that was funny, but I did do the update download from the S&D site itself.

    No solution in site. Can you suggest something else for me?

    Thanks for your response.

    RS Mallory
    Austin TX

  4. #4
    Senior Member Matt's Avatar
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    Hi RandiSusan,

    hhmm... you know that Trend Micro and Spybot aren't friends:
    http://forums.spybot.info/showthread.php?t=46109

    You can try to un-install Spybot completely, reboot your computer and after that install Spybot again... but I'm not sure whether this would help you...

    To which Win32 program does Spybot come when it is interrupted? Which version of Spybot did you have before installing 1.6.2 ?
    Last edited by Matt; 2009-03-09 at 22:06.
    Best regards - Beste Grüße,

    Matt

  5. #5
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    Default Spybot and Trend

    Hello again Mamtt, and thanks for brainstorming this with me. I have been using BOTH Trend product and the SpyBot for years now with no problems. The problem occured when I upgraded today to the 1.62.

    The computer reboots when it gets to win32tds something or other :-)

    Unforetunately, I uninstalled my previous version, which worked fine . Now I am without the use of S&D. Perhaps there are glitches with the new version 1.62 not inherent in the previous versions. Is there anyplace on the net where I can obtain a copy of the previous version?

    Thanks again,

    RS Mallory
    Austin TX

  6. #6
    Senior Member Matt's Avatar
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    Hi RandiSusan,

    Quote Originally Posted by RandiSusan View Post
    Hello again Mamtt, and thanks for brainstorming this with me. I have been using BOTH Trend product and the SpyBot for years now with no problems. The problem occured when I upgraded today to the 1.62.
    Ok, then there should be no problem with Trend...

    Quote Originally Posted by RandiSusan View Post
    The computer reboots when it gets to win32tds something or other :-)

    Unforetunately, I uninstalled my previous version, which worked fine . Now I am without the use of S&D.
    TDSS is a rootkit which blocks Spybot.


    Quote Originally Posted by RandiSusan View Post
    Perhaps there are glitches with the new version 1.62 not inherent in the previous versions.
    No, I don't think so... it could be the rootkit...

    Quote Originally Posted by RandiSusan View Post
    Is there anyplace on the net where I can obtain a copy of the previous version?
    You can download older Spybot versions here:
    http://www.filehippo.com/download_sp...earch_destroy/

    But that's not what I can recommend you! Here is what you should do:

    Please read the thread "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance) from tashi carefully, especially post #1+2. After you've done everything, post your own thread in the Malware Removal Forum, where someone will help you.
    Last edited by Matt; 2009-03-10 at 14:09.
    Best regards - Beste Grüße,

    Matt

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