Spybot wont open

[nauticat]

Hi I seem to be having trouble opening Spybot and a forum has recommended following this procedure

hope you can help and I have followed all the oinstructions correctly

thanks

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:29:55, on 3/17/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Novadigm\AXF\Bin\XFSrvcNT.Exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Fujitsu Siemens\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\system32\cisvc.exe
C:\program files\support.com\bin\tgsrvc.exe
C:\WINDOWS\system32\ecTray.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Novadigm\radexecd.exe
C:\Program Files\Novadigm\radsched.exe
C:\Program Files\Novadigm\Radstgms.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\susrv.exe
C:\Program Files\CyberArmor\casvc.exe
C:\PROGRA~1\CYBERA~1\pcs.exe
C:\Program Files\Citrix\ICA Client\ssonsvr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Novadigm\AXF\Bin\XFStatus.Exe
C:\WINDOWS\system32\NWTRAY.EXE
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Network Associates\Common Framework\UdaterUI.exe
C:\Program Files\Network Associates\Common Framework\McTray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
C:\WINDOWS\msagent\AgentSvr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\CYBERA~1\pcshelp.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [!AXF XFRunOne.Exe] "C:\Program Files\Novadigm\AXF\Bin\XFRunOne.Exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\RunOnce: [!AXF XFRunOne.Exe] "C:\Program Files\Novadigm\AXF\Bin\XFRunOne.Exe" /1
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\PLUGINS\npdocbox.dll
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = iuser.iroot.adidom.com
O17 - HKLM\Software\..\Telephony: DomainName = iuser.iroot.adidom.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = iuser.iroot.adidom.com
O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Program Files\Fujitsu Siemens\Bluetooth Software\bin\btwdins.exe
O23 - Service: Client Update Service for Novell (cusrvc) - Novell, Inc. - C:\WINDOWS\System32\cusrvc.exe
O23 - Service: CyberArmor Run Service (CyberArmorRunService) - InfoExpress - C:\Program Files\CyberArmor\casvc.exe
O23 - Service: desktopdoctor Repair Service - SupportSoft, Inc. - C:\program files\support.com\bin\tgsrvc.exe
O23 - Service: eCensus Compliance Service (ecTray) - British Telecommunications plc. - C:\WINDOWS\system32\ecTray.exe
O23 - Service: Contivity VPN Service (ExtranetAccess) - Nortel Networks NA, Inc. - C:\Program Files\VPN Access Client\Extranet_serv.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - McAfee, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - McAfee, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
O23 - Service: HP OVCM Notify Daemon (radexecd) - Hewlett-Packard - C:\Program Files\Novadigm\radexecd.exe
O23 - Service: HP OVCM Scheduler Daemon (radsched) - Hewlett-Packard - C:\Program Files\Novadigm\radsched.exe
O23 - Service: HP OVCM MSI Redirector (Radstgms) - Hewlett-Packard - C:\Program Files\Novadigm\Radstgms.exe
O23 - Service: SuNT Server (suntserver) - British Telecommunications - C:\WINDOWS\system32\susrv.exe
O23 - Service: XFSrvcNT - Hewlett-Packard - C:\Program Files\Novadigm\AXF\Bin\XFSrvcNT.Exe

--
End of file - 5370 bytes

[pskelley]

Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
"BEFORE you POST" (READ this Procedure before Requesting Assistance) http://forums.spybot.info/showthread.php?t=288
All advice given is taken at your own risk.
Please make sure you have read this information so we are on the same page.

Pinned (sticky) to the top of this forum, and posted above are the directions, make sure you have read and followed them.

Is this a personal or business/corporate computer?

What is the error message you get when you try to open Spybot S&D. Post that word for word.

If this is a personal computer, post an uninstall list.
Post also an uninstall list: Open Hijackthis.
Click the "Open the Misc Tools" section Button.
Click the "Open Uninstall Manager" Button.
Click the "Save list..." Button.
Save it to your desktop. Copy and paste the contents into your reply.
(You may edit out Microsoft, Hotfixes, Security Update for Windows XP,
Update for Windows XP and Windows XP Hotfix to shorten the list)
Image: http://img.bleepingcomputer.com/tuto...nstall-man.jpg

Thanks

[pskelley]

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than four days since your last response and you need the thread re-opened, please send me or your helper a private message (pm). A valid, working link to the closed topic is required.

Everyone else please begin a New Topic.