It is likely that malware is causing you from being about to run the programs needed to remove it, you are far from the only one with this issue. The hackers constantly change their junk and it seems we are always one step behind them. I will post instructions for running another tool in a private message. The information must remain private and since you are the second to try this and I have not heard for the first, I have no idea if it will work.
Please watch for that private message from Safer Networking.
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