Crashing or Shut Down

[Brellis]

This comment is also raised on another thread
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I too have a problem with Spybot 1.4., running under XP2.

Until recently no problem, but now when Spybot is called (no other programs running) it fails to load and just hangs, preventing any other program from loading, including Task Manager. The "START/ Turn Off" option also fails to display after 2 or 3 other keybd/mouse actions are taken, and must repower.

I removed most Startup entires in MSConfig and discovered that if DUMeter v3.5 (a download rate meter from Hagel) was NOT loaded, then Spybot would run OK, even if all the other Startup entries were restored. So there appears to be a conflict between these 2 programs.

I took the advice offered on this thread to clean the heat sink of the PC processor, to ensure that it would not overheat. It was not dirty anyway , so no improvement in my case.

Can anyone offer any suggestions?

Brian

[spybotsandra]

Hello,

Do you have selected to save the file on disk? Please don't choose to open the file as a download option because you cannot install it through the Internet.

The error seems to be transient in nature and other people seem to have been able to overcome the error by limiting the system resources used by other processes in the system.
In other words, run as little as possible while running the Spybot-S&D scan.

Some users have reported that they only had problems using the beta version but that the final version would work normally. Have you already tried the final version 1.4? (The reason why you don't see it in the integrated update is because we are still preparing an automatic upgrade process for the new version.) If you like, you can install it manually. Please uninstall the old version of Spybot-S&D before you install the new version:

http://www.safer-networking.org/en/howto/uninstall.html

Please don't forget to manually delete the "Updates" and "Includes" folders in the Spybot S&D program folder. You will find links to several download locations on our website. These mirrors are partners who provide places to host Spybot-S&D for us. You can download from one of them, it's secure: http://www.safer-networking.org/en/mirrors/index.html

Please search for new updates after installing Spybot-S&D 1.4.

Or are you using a computer with hyperthreading technology (Intel with HTT)? Spybot-S&D seems to have problems with this technology but we cannot confirm a general problem with HT technology because the software runs normally on our test systems.

One user has reported that turning off Norton Antivirus solved the problem. We are using Norton Antivirus, too, and haven't experienced any problems.

Best regards
Sandra
Team Spybot

[lllbob]

I feel that this info needs to be in this sticky. :-)

* If your PC is RESTARTING During scanning...
that is.. it just restarts..no messages nothing.
* If your running Windows XP

The First thing to do,
is to STOP windows XP from restarting without telling you anything.

(1) Click START>
(2) Right-Click on MY Computer and Select Propertise.
(4) Go to the Advanced Tab
(5) Under Startup and Recovery section... Click the Settings Button.
(6) Under the System Failure section.. UNcheck automaticly restart.
(7) under write debugging information... small memory dump is fine for now.

O K Done...
now Instead of your windows XP just restarting and not telling you didly..
NOW You Will See a Blue Screen (aka: BSOD)
with some technical information for you to see.
and if your lucky.. the driver or file responsible for the crash will be listed.
If no faulty driver or file is listed. You need to read the website below for more help and information to find out what's causing the crash.
http://www.networkworld.com/news/200...sh.html?page=1 Pages 1 - 4 .

* If you've NEVER seen the inside of your PC, then YES, the fans are probably coated with clogs of dust. If it's dirty..Restarting may frequently happen when doing anything.. and not just when scanning with spybot.
* Also MANY motherboards have BAD Capacitors...even new ones.
Look at the capacitors... are any swoll up on the top? is brown stuff on the top? That's a sure sign of a bad cap. Replace all bad caps...and the pc will work great. For more information on mother boards with bad caps...
Visit http://www.badcaps.net/forum/index.php Very helpfull site...
I've fixed two pc's with bad caps... now they work great... one would not even boot to the drive...then I knew it wasn't the drive... lol

If you've found this information helpfull..
Please send one dollar to bla bla bla.. I'm just kidding...LOL

[redadare]

SpyBot freezes on my machine after a minute or two as well. I can run scans by BitDefender, AdAware and XoftSpy without a problem and can do other things when SpyBot hangs.

Any clues as to the problem?

Cheers

[Traveler]

Same problem than redadare here. When running the analysis, it always freezes at the same point, when it reaches the point where it reads "(6029/64741: CoolWWWSearch)". This happens everytime even when not running any other program.

[-JJT-]

I also am having this problem. I am running XP2

I havent had this problem ever before.. have had spybot for years too!

What is the problem?.. Do you think it's something with the update?

My computer completely shuts down.. as it hits a certain point in the scan.
Same point every time.
Only started doing this TODAY.. after I downloaded the updates.... (?)

[-JJT-]

Re: my above post

I just tried to run another spyware scanner.. (Ad-Aware se)
and my computer shuts down with it too!

Do I have a nasty virus.. causing havoc?.. do you think?
I tried to do a system restore.. back several days.. to no avail.
Same thing happens... COMPUTER SHUTS DOWN at a certain point

BOTH programs

[md usa spybot fan]

-JJT-:

I suggest you read the first few posts in this thread. In particular:

• http://forums.spybot.info/showpost.p...56&postcount=2

[-JJT-]

Yes... read everything on the thread nothing applies to my situation.

I unistalled Spybot and reinstalled it (with all the updates) and ran it today.. worked fine!

Wonder what's up with that?

I have yet to try Ad-Aware.. gonna do the same thing uninstall and reinstall
and see if it fixes the prob with it too.

My fans are running fine.. no overheating..
I have no other probs on my computer.. with any other application
and when I ran Spybot, it only found one bug on my computer..
and fixed it pronto.. was a CoolWeb thing.

I am now having no problems.... will let you know if it starts up again.

[-JJT-]

Yes! It absolutely worked for Ad-Aware too..

I uninstalled.. reinstalled and voila.. ran it with no shut down probs.
Ad-Aware found 4 bugs.. one insignificant and 3 attempted browser hijacks..

I believe it was one of the few found viruses that was messing with my system.
I had one last year that shut down my antivirus program.. was a mess!
My computer eventually crashed with that one. Had to take it in to get reset.

What a headache..

(hope I caught this one before it made another mess)..