Kids computer has been infected

[jmcamc]

Ran s&D last night and this morning said all was clear. My son rebooted the computer and we get to the welcome screen, input the password and immediately get logged off and sent back to the welcome screen. Don't know how to get to my scans to post information here. Any and all help would be greatly apprecited.

[jmcamc]

I have tried booting my computer up in safe mode and that has not worked at all. It still is in a loop at the welcome window at startup.

[Shaba]

Hi jmcamc

Do you have windows CD handy?

[jmcamc]

I have a windows xp upgrade cd available. Will that work?

[Shaba]

I am not 100% sure but let's try.

See here how to perform repair installation of xp and let me know how it went.

[jmcamc]

I am currently running this as you said. It may be abit before I can get back to this as I have to get the kids from school. So far everything is running without any errors showing up.

[Shaba]

OK, keep me informed

[jmcamc]

I have done the repair installation and it did not work. It is still in the loop of logging on and then logging off immediately after I click on the user.

[Shaba]

Then we have practically two choices:

1) Saving data in a way that you put hard drive as slave to another computer and backup data and reformat afterwards

2) Using live linux to backup data and reformat afterwards

Let me know which one you prefer.

[jmcamc]

Which way would be easiest to get information off the hard drive. Basically, the only stuff that I need to get are some pictures and videos that I had not backed up to my external hard drive. All the other stuff is things that the kids had and I can easily get that back on there.

I so appreciate all your help. I figured that we were going to have to reformat when the repair didn't work.