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Thread: Please Help! Unremoveable virus

  1. #1
    Junior Member
    Join Date
    Apr 2009
    Posts
    13

    Default Please Help! Unremoveable virus

    I have Spybot, malwarebytes, & HJT installed. Tried to fix this myself by removing the infected files with these programs, and running again in safemode. The virus keeps coming back.

    I backed up my registry using erunt as requested in the sticky thread about the forum usage. Thanks!

    Here is the HJT Log:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:19:13 AM, on 4/30/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16827)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    \?\globalroot\C:\WINDOWS\system32\rundll32.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...us&ibd=3070227
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...us&ibd=3070227
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [autochk] rundll32.exe C:\WINDOWS\system32\autochk.dll,_IWMPEvents@16
    O4 - HKCU\..\Run: [autochk] rundll32.exe C:\DOCUME~1\Default\protect.dll,_IWMPEvents@16
    O4 - HKUS\S-1-5-18\..\Run: [autochk] rundll32.exe C:\DOCUME~1\LOCALS~1\protect.dll,_IWMPEvents@16 (User 'SYSTEM')
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [autochk] rundll32.exe C:\DOCUME~1\LOCALS~1\protect.dll,_IWMPEvents@16 (User 'Default user')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O4 - S-1-5-18 Startup: ChkDisk.lnk = ? (User 'SYSTEM')
    O4 - .DEFAULT Startup: ChkDisk.lnk = ? (User 'Default user')
    O4 - Startup: ChkDisk.dll
    O4 - Startup: ChkDisk.lnk = ?
    O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
    O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
    O20 - AppInit_DLLs: C:\WINDOWS\system32\jayamuja.dll c:\windows\system32\lifemima.dll
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

    --
    End of file - 4765 bytes

  2. #2
    Security Expert: Emeritus
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    29,374

    Default

    Hi TruthOrDare

    We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:
    This tool is not a toy and not for everyday use.
    ComboFix SHOULD NOT be used unless requested by a forum helper


    http://www.bleepingcomputer.com/comb...o-use-combofix

    Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    If you need help to disable your protection programs see here.

    When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply along with a fresh HijackThis log.
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  3. #3
    Junior Member
    Join Date
    Apr 2009
    Posts
    13

    Default

    Thank you for your help!

    ComboFix Log:

    ComboFix 09-04-30.05 - Default 05/01/2009 10:47.1 - NTFSx86
    Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.478.157 [GMT -4:00]
    Running from: c:\documents and settings\Default\Desktop\ComboFix.exe
    AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated)
    .

    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .

    c:\documents and settings\Default\protect.dll
    c:\documents and settings\Default\Start Menu\Programs\Startup\ChkDisk.dll
    c:\documents and settings\Default\Start Menu\Programs\Startup\ChkDisk.lnk
    c:\documents and settings\LocalService\protect.dll
    c:\windows\system32\autochk.dll
    c:\windows\system32\config\systemprofile\protect.dll
    c:\windows\system32\drivers\ovfsthjnvpypibtkyvuuntbxwnhrcgumejxkxb.sys
    c:\windows\system32\ikuvivuf.ini
    c:\windows\system32\ovfsthchwboyllmbqhvvmewxruutrinwswrawk.dll
    c:\windows\system32\ovfsthfubedaplafofxlufqfqgfqdabpaocmjt.dll
    c:\windows\system32\ovfsthrdmctlurhfyllfsdovnkdpxyjnpjelpm.dll
    c:\windows\system32\ovfsthuplukxmilrgqfkspbkielnxdicabogmh.dat
    c:\windows\system32\ovfsthvfkcsjshltdmwvsoyippuhbfixewqqqn.dat
    c:\windows\system32\win32hlp.cnf
    c:\windows\system32\yufiyasi.exe
    C:\xcrashdump.dat

    Infected copy of c:\windows\system32\userinit.exe was found and disinfected
    Restored copy from - c:\i386\userinit.exe


    .
    ((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
    .

    -------\Service_ovfsthtoiqaimxbqgixetjlkdqomvtqffsxuwq


    ((((((((((((((((((((((((( Files Created from 2009-04-01 to 2009-05-01 )))))))))))))))))))))))))))))))
    .

    2009-04-29 20:54 . 2009-04-29 20:54 -------- d-----w c:\program files\ERUNT
    2009-04-27 19:04 . 2009-04-27 19:04 -------- d-----w c:\program files\Trend Micro
    2009-04-26 18:03 . 2009-04-26 18:03 -------- d-----w c:\documents and settings\Administrator\Application Data\Malwarebytes
    2009-04-26 17:32 . 2009-04-26 17:32 -------- d-----w C:\VundoFix Backups
    2009-04-24 21:16 . 2009-04-24 21:16 -------- d-----w c:\documents and settings\Default\Application Data\Malwarebytes
    2009-04-24 21:16 . 2009-04-06 19:32 15504 ----a-w c:\windows\system32\drivers\mbam.sys
    2009-04-24 21:16 . 2009-04-06 19:32 38496 ----a-w c:\windows\system32\drivers\mbamswissarmy.sys
    2009-04-24 21:16 . 2009-04-24 21:16 -------- d-----w c:\documents and settings\All Users\Application Data\Malwarebytes
    2009-04-24 21:16 . 2009-04-24 21:16 -------- d-----w c:\program files\Malwarebytes' Anti-Malware
    2009-04-14 22:01 . 2009-03-06 14:22 284160 ------w c:\windows\system32\dllcache\pdh.dll
    2009-04-14 22:01 . 2009-02-09 12:10 401408 ------w c:\windows\system32\dllcache\rpcss.dll
    2009-04-14 22:01 . 2009-02-06 11:11 110592 ------w c:\windows\system32\dllcache\services.exe
    2009-04-14 22:01 . 2009-02-09 12:10 473600 ------w c:\windows\system32\dllcache\fastprox.dll
    2009-04-14 22:01 . 2009-02-06 10:10 227840 ------w c:\windows\system32\dllcache\wmiprvse.exe
    2009-04-14 22:01 . 2009-02-09 12:10 453120 ------w c:\windows\system32\dllcache\wmiprvsd.dll
    2009-04-14 22:01 . 2009-02-09 12:10 729088 ------w c:\windows\system32\dllcache\lsasrv.dll
    2009-04-14 22:01 . 2009-02-09 12:10 617472 ------w c:\windows\system32\dllcache\advapi32.dll
    2009-04-14 22:01 . 2009-02-09 12:10 714752 ------w c:\windows\system32\dllcache\ntdll.dll
    2009-04-14 22:00 . 2008-05-03 11:55 2560 ------w c:\windows\system32\xpsp4res.dll
    2009-04-14 22:00 . 2008-04-21 12:08 215552 ------w c:\windows\system32\dllcache\wordpad.exe

    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2009-04-26 16:57 . 2007-02-27 20:25 -------- d-----w c:\program files\Java
    2009-03-25 14:02 . 2008-12-20 15:51 -------- d-----w c:\program files\Spybot - Search & Destroy
    2009-03-09 09:19 . 2008-12-19 21:59 410984 ----a-w c:\windows\system32\deploytk.dll
    2009-03-06 14:22 . 2004-08-10 17:51 284160 ----a-w c:\windows\system32\pdh.dll
    2009-03-04 16:05 . 2007-02-27 20:32 -------- d-----w c:\program files\Google
    2009-03-04 15:56 . 2009-03-04 15:56 664 ----a-w c:\windows\system32\d3d9caps.dat
    2009-03-04 15:22 . 2007-03-07 19:48 -------- d-----w c:\program files\Symantec AntiVirus
    2009-03-03 00:18 . 2004-08-10 17:51 826368 ----a-w c:\windows\system32\wininet.dll
    2009-02-20 18:09 . 2004-08-10 17:51 78336 ----a-w c:\windows\system32\ieencode.dll
    2009-02-09 12:10 . 2004-08-10 17:51 729088 ----a-w c:\windows\system32\lsasrv.dll
    2009-02-09 12:10 . 2004-08-10 17:51 401408 ----a-w c:\windows\system32\rpcss.dll
    2009-02-09 12:10 . 2004-08-10 17:51 714752 ----a-w c:\windows\system32\ntdll.dll
    2009-02-09 12:10 . 2004-08-10 17:50 617472 ----a-w c:\windows\system32\advapi32.dll
    2009-02-09 11:13 . 2004-08-10 17:51 1846784 ----a-w c:\windows\system32\win32k.sys
    2009-02-06 11:11 . 2004-08-10 17:51 110592 ----a-w c:\windows\system32\services.exe
    2009-02-06 11:06 . 2004-08-10 17:51 2145280 ----a-w c:\windows\system32\ntoskrnl.exe
    2009-02-06 10:39 . 2004-08-10 17:51 35328 ----a-w c:\windows\system32\sc.exe
    2009-02-06 10:32 . 2004-08-04 03:59 2023936 ----a-w c:\windows\system32\ntkrnlpa.exe
    2009-02-03 19:59 . 2004-08-10 17:51 56832 ----a-w c:\windows\system32\secur32.dll
    .

    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2006-05-01 843776]
    "ATICCC"="c:\program files\ATI Technologies\ATI.ACE\cli.exe" [2006-01-02 45056]
    "QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-03-29 413696]
    "Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2008-10-15 39792]
    "SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-03-09 148888]

    [HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\RunOnce]
    "RunNarrator"="Narrator.exe" - c:\windows\system32\narrator.exe [2008-04-14 53760]

    c:\documents and settings\Default\Start Menu\Programs\Startup\
    ERUNT AutoBackup.lnk - c:\program files\ERUNT\AUTOBACK.EXE [2005-10-20 38912]

    c:\documents and settings\All Users\Start Menu\Programs\Startup\
    Microsoft Office.lnk - c:\program files\Microsoft Office\Office\OSA9.EXE [1999-2-17 65588]

    [HKEY_USERS\.default\software\microsoft\windows\currentversion\policies\explorer]
    "NoSetActiveDesktop"= 1 (0x1)

    [HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^QuickBooks 2001 Delivery Agent.lnk]
    path=c:\documents and settings\All Users\Start Menu\Programs\Startup\QuickBooks 2001 Delivery Agent.lnk
    backup=c:\windows\pss\QuickBooks 2001 Delivery Agent.lnkCommon Startup

    [HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
    "ERSvc"=2 (0x2)
    "WMPNetworkSvc"=3 (0x3)
    "Symantec AntiVirus"=3 (0x3)
    "SPBBCSvc"=3 (0x3)
    "SNDSrvc"=3 (0x3)
    "RDSessMgr"=3 (0x3)
    "RasMan"=3 (0x3)
    "RasAuto"=3 (0x3)
    "ImapiServiceNetDDEdsdm"=2 (0x2)
    "ImapiService"=3 (0x3)
    "gusvc"=2 (0x2)
    "Fax"=2 (0x2)
    "Ati HotKey Poller"=2 (0x2)
    "SavRoam"=3 (0x3)
    "JavaQuickStarterService"=2 (0x2)
    "DefWatch"=2 (0x2)
    "ccSetMgr"=2 (0x2)
    "ccPwdSvc"=3 (0x3)
    "ccEvtMgr"=3 (0x3)

    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
    "DisableMonitoring"=dword:00000001

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
    "EnableFirewall"= 0 (0x0)

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
    "%windir%\\system32\\sessmgr.exe"=
    "%windir%\\Network Diagnostic\\xpnetdiag.exe"=

    R4 ImapiServiceNetDDEdsdm;IMAPI CD-Burning COM Service ImapiServiceNetDDEdsdm; [x]
    R4 SavRoam;SavRoam;c:\program files\Symantec AntiVirus\SavRoam.exe [2005-11-15 169200]
    S0 atiide;atiide;c:\windows\system32\DRIVERS\atiide.sys [2006-09-14 3456]
    S3 ADM8511;Belkin USB Ethernet Adapter;c:\windows\system32\DRIVERS\NET8511.SYS [2000-12-12 24424]
    S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2009-02-27 101936]

    .
    - - - - ORPHANS REMOVED - - - -

    HKU-Default-Run-autochk - c:\docume~1\LOCALS~1\protect.dll


    .
    ------- Supplementary Scan -------
    .
    uStart Page = hxxp://www.google.com/
    uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
    uInternet Connection Wizard,ShellNext = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=3070227
    uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
    DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab
    .

    **************************************************************************

    catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
    Rootkit scan 2009-05-01 10:52
    Windows 5.1.2600 Service Pack 3 NTFS

    scanning hidden processes ...

    scanning hidden autostart entries ...

    scanning hidden files ...

    scan completed successfully
    hidden files: 0

    **************************************************************************
    .
    --------------------- DLLs Loaded Under Running Processes ---------------------

    - - - - - - - > 'explorer.exe'(2592)
    c:\windows\system32\wpdshext.dll
    c:\windows\system32\PortableDeviceApi.dll
    c:\windows\system32\Audiodev.dll
    c:\windows\system32\WMVCore.DLL
    c:\windows\system32\WMASF.DLL
    c:\windows\system32\mshtml.dll
    c:\windows\system32\WPDShServiceObj.dll
    c:\windows\system32\PortableDeviceTypes.dll
    .
    ------------------------ Other Running Processes ------------------------
    .
    c:\windows\system32\wscntfy.exe
    .
    **************************************************************************
    .
    Completion time: 2009-05-01 10:54 - machine was rebooted
    ComboFix-quarantined-files.txt 2009-05-01 14:54

    Pre-Run: 67,075,678,208 bytes free
    Post-Run: 67,010,445,312 bytes free

    WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
    [boot loader]
    timeout=2
    default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
    [operating systems]
    c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
    multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

    179 --- E O F --- 2009-04-15 07:03


    HJT Log:

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:58:04 AM, on 5/1/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16827)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\explorer.exe
    C:\Program Files\internet explorer\iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...us&ibd=3070227
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O4 - S-1-5-18 Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE (User 'SYSTEM')
    O4 - .DEFAULT Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE (User 'Default user')
    O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
    O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100

    --
    End of file - 3490 bytes

  4. #4
    Security Expert: Emeritus
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    Default

    Did you uninstall Symantec?
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  5. #5
    Junior Member
    Join Date
    Apr 2009
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    13

    Default

    I tried, the combofix alerted me to an issue that it was still running, but I disabled (or I thought I did) all the processes having to due with norton via msconfig. I couldn't locate any instances via msconfig or task manager that had to do with Norton.

    I opened norton and disabled auto protect that way, but combofix still alerted me that it was running. So I ran combofix anyway.

  6. #6
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    Default

    Please then re-enable them and post back a fresh HijackThis log.
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  7. #7
    Junior Member
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    Apr 2009
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    Default

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 12:03:03 PM, on 5/1/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16827)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec AntiVirus\DefWatch.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...us&ibd=3070227
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\pchealth\helpctr\Binaries\MSCONFIG.EXE /auto
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O4 - S-1-5-18 Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE (User 'SYSTEM')
    O4 - .DEFAULT Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE (User 'Default user')
    O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
    O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

    --
    End of file - 4710 bytes

  8. #8
    Security Expert: Emeritus
    Join Date
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    Default

    Please go to Kaspersky website and perform an online antivirus scan.

    1. Read through the requirements and privacy statement and click on Accept button.
    2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
    3. When the downloads have finished, click on Settings.
    4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
      • Spyware, Adware, Dialers, and other potentially dangerous programs
        Archives
    5. Click on My Computer under Scan.
    6. Once the scan is complete, it will display the results. Click on View Scan Report.
    7. You will see a list of infected items there. Click on Save Report As....
    8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
    9. Please post this log in your next reply along with a fresh HijackThis log.
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

  9. #9
    Junior Member
    Join Date
    Apr 2009
    Posts
    13

    Default

    Kaspersky Log:

    --------------------------------------------------------------------------------
    KASPERSKY ONLINE SCANNER 7.0 REPORT
    Friday, May 1, 2009
    Operating System: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
    Kaspersky Online Scanner version: 7.0.26.13
    Program database last update: Friday, May 01, 2009 14:52:27
    Records in database: 2117868
    --------------------------------------------------------------------------------

    Scan settings:
    Scan using the following database: extended
    Scan archives: yes
    Scan mail databases: yes

    Scan area - My Computer:
    C:\
    D:\
    X:\
    Z:\

    Scan statistics:
    Files scanned: 59572
    Threat name: 16
    Infected objects: 34
    Suspicious objects: 0
    Duration of the scan: 02:30:03


    File name / Threat name / Threats count
    C:\$aved Middle\Eric\backup.pst Infected: Email-Worm.Win32.Zhelatin.a 8
    C:\$aved Middle\Eric\backup.pst Infected: Email-Worm.Win32.Zhelatin.h 5
    C:\$aved Middle\Eric\backup.pst Infected: Email-Worm.Win32.Zhelatin.k 1
    C:\$aved Middle\Eric\backup.pst Infected: Email-Worm.Win32.Zhelatin.m 2
    C:\$aved Middle\Eric\backup.pst Infected: Email-Worm.Win32.Zhelatin.o 2
    C:\$aved Middle\Eric\backup.pst Infected: Trojan-Downloader.Win32.Tibs.jr 1
    C:\$aved Middle\Eric\backup.pst Infected: Email-Worm.Win32.Zhelatin.r 1
    C:\$aved Middle\Eric\backup.pst Infected: Email-Worm.Win32.Zhelatin.u 2
    C:\$aved Middle\Eric\backup.pst Infected: Email-Worm.Win32.Zhelatin.ab 1
    C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\05040000.VBN Infected: Backdoor.Win32.IRCBot.gwb 1
    C:\Qoobox\Quarantine\C\Documents and Settings\Default\protect.dll.vir Infected: Trojan-Spy.Win32.Agent.amjg 1
    C:\Qoobox\Quarantine\C\Documents and Settings\Default\Start Menu\Programs\Startup\ChkDisk.dll.vir Infected: Trojan-Spy.Win32.Agent.amjg 1
    C:\Qoobox\Quarantine\C\Documents and Settings\LocalService\protect.dll.vir Infected: Trojan-Spy.Win32.Agent.amjg 1
    C:\Qoobox\Quarantine\C\WINDOWS\system32\autochk.dll.vir Infected: Trojan-Spy.Win32.Agent.amjg 1
    C:\Qoobox\Quarantine\C\WINDOWS\system32\config\systemprofile\protect.dll.vir Infected: Trojan-Spy.Win32.Agent.amjg 1
    C:\Qoobox\Quarantine\C\WINDOWS\system32\drivers\ovfsthjnvpypibtkyvuuntbxwnhrcgumejxkxb.sys.vir Infected: Trojan.Win32.Tdss.aalf 1
    C:\Qoobox\Quarantine\C\WINDOWS\system32\ovfsthchwboyllmbqhvvmewxruutrinwswrawk.dll.vir Infected: Trojan.Win32.Tdss.aalc 1
    C:\Qoobox\Quarantine\C\WINDOWS\system32\ovfsthfubedaplafofxlufqfqgfqdabpaocmjt.dll.vir Infected: Trojan.Win32.Tdss.aald 1
    C:\Qoobox\Quarantine\C\WINDOWS\system32\ovfsthrdmctlurhfyllfsdovnkdpxyjnpjelpm.dll.vir Infected: Trojan.Win32.Tdss.aalg 1
    C:\Qoobox\Quarantine\C\WINDOWS\system32\userinit.exe.vir Infected: Trojan-Spy.Win32.Agent.amhu 1

    The selected area was scanned.


    HJT Log:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 3:23:18 PM, on 5/1/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16827)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Symantec AntiVirus\DefWatch.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Analog Devices\Core\smax4pnp.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Program Files\Java\jre6\bin\jusched.exe
    C:\PROGRA~1\SYMANT~1\VPTray.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
    C:\Program Files\Dell Support\DSAgnt.exe
    C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2001.exe
    C:\WINDOWS\system32\mrtMngr.EXE
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\internet explorer\iexplore.exe
    C:\Program Files\Java\jre6\bin\java.exe
    C:\Documents and Settings\Default\Local Settings\temp\jkos-Default\binaries\ScanningProcess.exe
    C:\Documents and Settings\Default\Local Settings\temp\jkos-Default\binaries\ScanningProcess.exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = http://www.google.com/ig/dell?hl=en&...us&ibd=3070227
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
    O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
    O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup
    O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
    O4 - S-1-5-18 Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE (User 'SYSTEM')
    O4 - .DEFAULT Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE (User 'Default user')
    O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: QuickBooks 2001 Delivery Agent.lnk = C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2001.exe
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
    O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/ractrl.cab?lmi=100
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
    O23 - Service: IMAPI CD-Burning COM Service ImapiServiceNetDDEdsdm (ImapiServiceNetDDEdsdm) - Unknown owner - C:\WINDOWS\system32\apcupss.exe (file missing)
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

    --
    End of file - 6228 bytes

  10. #10
    Security Expert: Emeritus
    Join Date
    Oct 2006
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    Finland
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    29,374

    Default

    Empty these folders:

    C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5\Quarantine\
    C:\Qoobox\Quarantine

    Empty Recycle Bin.

    Still problems?
    Microsoft MVP Consumer Security 2008-2011

    Member of ASAP and UNITE since 2006

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