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Thread: Win32.webdir.b possibly others Spybot freezing

  1. #1
    Junior Member
    Join Date
    May 2009
    Posts
    3

    Question Win32.webdir.b possibly others Spybot freezing

    I am running Windows XP SP2 with Spybot reporting that I have a WindowsSecurityCentreOverride and Win32.webdir.b and then it either freezes the screen or PC shuts down and restarts.

    Ive run AVG and AdAware are neither are picking up this virus.

    I attach my HJT log for anyone thats able to give any assistance, PC generally running very slow but not sure if this is down to Win32 virus or others that could be lurking

    Running processes:
    D:\WINDOWS\System32\smss.exe
    D:\WINDOWS\system32\winlogon.exe
    D:\WINDOWS\system32\services.exe
    D:\WINDOWS\system32\lsass.exe
    D:\WINDOWS\system32\Ati2evxx.exe
    D:\WINDOWS\system32\svchost.exe
    D:\WINDOWS\System32\svchost.exe
    D:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    D:\WINDOWS\system32\Ati2evxx.exe
    D:\WINDOWS\Explorer.EXE
    D:\WINDOWS\system32\spoolsv.exe
    D:\WINDOWS\htpatch.exe
    D:\Program Files\Java\jre6\bin\jusched.exe
    D:\WINDOWS\system32\atiptaxx.exe
    D:\WINDOWS\system32\desk98.exe
    D:\Program Files\NavNT\vptray.exe
    D:\Program Files\iTunes\iTunesHelper.exe
    D:\PROGRA~1\AVG\AVG8\avgtray.exe
    D:\WINDOWS\system32\devldr32.exe
    D:\Program Files\Messenger\msmsgs.exe
    D:\WINDOWS\system32\ctfmon.exe
    D:\Program Files\Windows Media Player\WMPNSCFG.exe
    D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    D:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    D:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    D:\WINDOWS\system32\CTsvcCDA.EXE
    D:\WINDOWS\System32\svchost.exe
    D:\Program Files\Java\jre6\bin\jqs.exe
    D:\WINDOWS\System32\svchost.exe
    D:\WINDOWS\system32\MsPMSPSv.exe
    D:\PROGRA~1\AVG\AVG8\avgrsx.exe
    D:\PROGRA~1\AVG\AVG8\avgnsx.exe
    D:\PROGRA~1\AVG\AVG8\avgemc.exe
    D:\Program Files\AVG\AVG8\avgcsrvx.exe
    D:\Program Files\iPod\bin\iPodService.exe
    D:\Program Files\Internet Explorer\iexplore.exe
    D:\WINDOWS\system32\wuauclt.exe
    D:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    D:\WINDOWS\Microsoft.NET\Framework\v3.0\Windows Communication Foundation\infocard.exe
    D:\Program Files\MSN Messenger\msnmsgr.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.virginmedia.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - D:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {58F07DD3-924D-4141-BC74-299F523A95F1} - (no file)
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - D:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - D:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - D:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - D:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - D:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - D:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - D:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O4 - HKLM\..\Run: [HTpatch] D:\WINDOWS\htpatch.exe
    O4 - HKLM\..\Run: [SiSUSBRG] D:\WINDOWS\SiSUSBrg.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [HydraVisionDesktopManager] desk98.exe
    O4 - HKLM\..\Run: [UpdReg] D:\WINDOWS\Updreg.exe
    O4 - HKLM\..\Run: [AHQInit] D:\Program Files\Creative\SBLive\Program\AHQInit.exe
    O4 - HKLM\..\Run: [vptray] D:\Program Files\NavNT\vptray.exe
    O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [AVG8_TRAY] D:\PROGRA~1\AVG\AVG8\avgtray.exe
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [updateMgr] D:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_7
    O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [EPSON Stylus DX4400 Series] D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATICAE.EXE /FU "D:\WINDOWS\TEMP\E_SA2.tmp" /EF "HKCU"
    O4 - HKCU\..\Run: [WMPNSCFG] D:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/...oUploader5.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1125561765171
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - D:\Program Files\AVG\AVG8\avgpp.dll
    O20 - Winlogon Notify: avgrsstarter - D:\WINDOWS\SYSTEM32\avgrsstx.dll
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - D:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - D:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - D:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - D:\PROGRA~1\AVG\AVG8\avgemc.exe
    O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - D:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - D:\WINDOWS\system32\CTsvcCDA.EXE
    O23 - Service: DefWatch - Symantec Corporation - D:\Program Files\NavNT\defwatch.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - D:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - D:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - D:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - D:\Program Files\NavNT\rtvscan.exe

  2. #2
    In Memoriam -Always in our heart pskelley's Avatar
    Join Date
    Oct 2005
    Location
    Clearwater, Florida
    Posts
    20,252

    Default

    Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
    "BEFORE you POST" (READ this Procedure before Requesting Assistance) http://forums.spybot.info/showthread.php?t=288
    All advice given is taken at your own risk.
    Please make sure you have read this information so we are on the same page.

    You must have read and followed the "Before you Post" instructions, anything else will waste your time and mine.

    If you still need help, first let's deal with this item:
    Why does Spybot-S&D flag changes in the Windows Security Center?
    http://www.safer-networking.org/en/faq/46.html

    This one: Win32.webdir.b we will have to look for, here is information at Google:
    http://www.google.com/search?hl=en&q...earch&aq=f&oq=

    Let's start like this:

    1) You have cut off the header on the HJT log, there is information I need to see. Post the next HJT log like this:
    Notepad > Edit > Select All > Copy/Paste the highlited information.

    2) TeaTimer is not disabled as directions, please read the "Before you Port" instructions carefully in case you missed other information you need to know.

    3) We need first to disable TeaTimer that it doesn't interfere with fixes. You can re-enable it when you're clean again:
    * Run Spybot-S&D in Advanced Mode.
    * If it is not already set to do this Go to the Mode menu select "Advanced Mode"
    * On the left hand side, Click on Tools
    * Then click on the Resident Icon in the List
    * Uncheck "Resident TeaTimer" and OK any prompts.
    * Restart your computer.
    (leave TT disabled until we finish)

    4) Download Malwarebytes' Anti-Malware to your Desktop
    http://www.malwarebytes.org/

    http://www.besttechie.net/mbam/mbam-setup.exe <<< download

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform FULL SCAN, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt
    * Please post contents of that file & a new HJT log in your next reply.

    Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

    Tutorial if needed:
    http://www.techsupportteam.org/forum...ware-mbam.html

    5) Post also an uninstall list: Open Hijackthis.
    Click the "Open the Misc Tools" section Button.
    Click the "Open Uninstall Manager" Button.
    Click the "Save list..." Button.
    Save it to your desktop. Copy and paste the contents into your reply.
    (You may edit out Microsoft, Hotfixes, Security Update for Windows XP,
    Update for Windows XP and Windows XP Hotfix to shorten the list
    )
    Image: http://img.bleepingcomputer.com/tuto...nstall-man.jpg

    Thanks
    MS-MVP Consumer Security 2007-08-09
    Proud Member ASAP
    UNITE Member 2006

  3. #3
    Junior Member
    Join Date
    May 2009
    Posts
    3

    Default

    HI PSKelley thanks so much for your reply, disabled TT on Spybot, and actioned a Malwarebytes full scan, pls see log below:

    Malwarebytes' Anti-Malware 1.36
    Database version: 2096
    Windows 5.1.2600 Service Pack 2

    08/05/2009 23:26:16
    mbam-log-2009-05-08 (23-26-16).txt

    Scan type: Full Scan (C:\|D:\|)
    Objects scanned: 164259
    Time elapsed: 1 hour(s), 10 minute(s), 50 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 2
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 1

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{58f07dd3-924d-4141-bc74-299f523a95f1} (Adware.WebDir) -> Quarantined and deleted successfully.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{58f07dd3-924d-4141-bc74-299f523a95f1} (Adware.WebDir) -> Quarantined and deleted successfully.

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    D:\WINDOWS\pxwma.dll (Adware.WebDir) -> Quarantined and deleted successfully.





    Also completed a hijack this full system log after restarting:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 23:52:01, on 08/05/2009
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16827)
    Boot mode: Normal

    Running processes:
    D:\WINDOWS\System32\smss.exe
    D:\WINDOWS\system32\winlogon.exe
    D:\WINDOWS\system32\services.exe
    D:\WINDOWS\system32\lsass.exe
    D:\WINDOWS\system32\Ati2evxx.exe
    D:\WINDOWS\system32\svchost.exe
    D:\WINDOWS\System32\svchost.exe
    D:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    D:\WINDOWS\system32\spoolsv.exe
    D:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    D:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    D:\WINDOWS\system32\CTsvcCDA.EXE
    D:\WINDOWS\System32\svchost.exe
    D:\Program Files\Java\jre6\bin\jqs.exe
    D:\WINDOWS\System32\svchost.exe
    D:\WINDOWS\system32\MsPMSPSv.exe
    D:\PROGRA~1\AVG\AVG8\avgrsx.exe
    D:\PROGRA~1\AVG\AVG8\avgemc.exe
    D:\PROGRA~1\AVG\AVG8\avgnsx.exe
    D:\Program Files\AVG\AVG8\avgcsrvx.exe
    D:\WINDOWS\system32\Ati2evxx.exe
    D:\WINDOWS\Explorer.EXE
    D:\WINDOWS\system32\wuauclt.exe
    D:\WINDOWS\htpatch.exe
    D:\Program Files\Java\jre6\bin\jusched.exe
    D:\WINDOWS\system32\atiptaxx.exe
    D:\WINDOWS\system32\desk98.exe
    D:\Program Files\NavNT\vptray.exe
    D:\Program Files\iTunes\iTunesHelper.exe
    D:\PROGRA~1\AVG\AVG8\avgtray.exe
    D:\Program Files\Messenger\msmsgs.exe
    D:\WINDOWS\system32\devldr32.exe
    D:\WINDOWS\system32\ctfmon.exe
    D:\Program Files\Windows Media Player\WMPNSCFG.exe
    D:\Program Files\iPod\bin\iPodService.exe
    D:\WINDOWS\system32\notepad.exe
    D:\Program Files\Internet Explorer\iexplore.exe
    D:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
    D:\WINDOWS\system32\NOTEPAD.EXE
    D:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.virginmedia.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - D:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - D:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - D:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - D:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - D:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - D:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - D:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - D:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - D:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O4 - HKLM\..\Run: [HTpatch] D:\WINDOWS\htpatch.exe
    O4 - HKLM\..\Run: [SiSUSBRG] D:\WINDOWS\SiSUSBrg.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [HydraVisionDesktopManager] desk98.exe
    O4 - HKLM\..\Run: [UpdReg] D:\WINDOWS\Updreg.exe
    O4 - HKLM\..\Run: [AHQInit] D:\Program Files\Creative\SBLive\Program\AHQInit.exe
    O4 - HKLM\..\Run: [vptray] D:\Program Files\NavNT\vptray.exe
    O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [AVG8_TRAY] D:\PROGRA~1\AVG\AVG8\avgtray.exe
    O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [updateMgr] D:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_7
    O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [EPSON Stylus DX4400 Series] D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATICAE.EXE /FU "D:\WINDOWS\TEMP\E_SA2.tmp" /EF "HKCU"
    O4 - HKCU\..\Run: [WMPNSCFG] D:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = D:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/...oUploader5.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1125561765171
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - D:\Program Files\AVG\AVG8\avgpp.dll
    O20 - Winlogon Notify: avgrsstarter - D:\WINDOWS\SYSTEM32\avgrsstx.dll
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - D:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - D:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - D:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - D:\PROGRA~1\AVG\AVG8\avgemc.exe
    O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - D:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - D:\WINDOWS\system32\CTsvcCDA.EXE
    O23 - Service: DefWatch - Symantec Corporation - D:\Program Files\NavNT\defwatch.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - D:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - D:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - D:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - D:\Program Files\NavNT\rtvscan.exe

    --
    End of file - 8650 bytes




    Also see below an uninstall log from HJT:

    Ad-Aware
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 9 ActiveX
    Adobe Reader 7.0.8
    Apple Mobile Device Support
    Apple Software Update
    ATI Display Driver
    ATI Multimedia Center
    AVG Free 8.5
    BookWorm Deluxe 1.01
    Critical Update for Windows Media Player 11 (KB959772)
    EPSON Copy Utility 3
    EPSON Easy Photo Print
    EPSON Printer Software
    EPSON Scan
    EPSON Web-To-Page
    HighMAT Extension to Microsoft Windows XP CD Writing Wizard
    HijackThis 2.0.2
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Internet Explorer 7 (KB947864)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Format SDK (KB902344)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB896344)
    Hotfix for Windows XP (KB914440)
    Hotfix for Windows XP (KB915865)
    Hotfix for Windows XP (KB926239)
    Hotfix for Windows XP (KB928388)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB961118)
    HydraVision
    Intel(R) PRO Network Adapters and Drivers
    iPod for Windows 2005-06-26
    iPod for Windows 2006-01-10
    iTunes
    J2SE Runtime Environment 5.0 Update 10
    J2SE Runtime Environment 5.0 Update 4
    J2SE Runtime Environment 5.0 Update 6
    Java(TM) 6 Update 11
    Java(TM) 6 Update 2
    Java(TM) SE Runtime Environment 6 Update 1
    Macromedia Flash Player
    Malwarebytes' Anti-Malware
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Hotfix (KB928366)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office Professional Edition 2003
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 Redistributable
    MSN Messenger 7.5
    MSXML 4.0 SP2 (KB927978)
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 6 Service Pack 2 (KB954459)
    neroxml
    Norton AntiVirus Corporate Edition
    QuickTime
    RealPlayer
    Security Update for Windows Internet Explorer 7 (KB928090)
    Security Update for Windows Internet Explorer 7 (KB931768)
    Security Update for Windows Internet Explorer 7 (KB937143)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Internet Explorer 7 (KB939653)
    Security Update for Windows Internet Explorer 7 (KB942615)
    Security Update for Windows Internet Explorer 7 (KB944533)
    Security Update for Windows Internet Explorer 7 (KB950759)
    Security Update for Windows Internet Explorer 7 (KB953838)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Internet Explorer 7 (KB958215)
    Security Update for Windows Internet Explorer 7 (KB960714)
    Security Update for Windows Internet Explorer 7 (KB961260)
    Security Update for Windows Internet Explorer 7 (KB963027)
    Security Update for Windows Media Player (KB911564)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player 10 (KB917734)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows Media Player 6.4 (KB925398)

    SiS 900 PCI Fast Ethernet Adapter Driver
    Sony USB Driver
    Sound Blaster Live!
    Spybot - Search & Destroy
    Spybot - Search & Destroy 1.4
    Tweak UI

    Windows Genuine Advantage v1.3.0254.0
    Windows Imaging Component
    Windows Installer 3.1 (KB893803)
    Windows Internet Explorer 7
    Windows Live Messenger
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Format SDK Hotfix - KB891122
    Windows Media Player 11
    Windows Media Player 11





    Any further advice you could give on this would be great as to what these new logs reveal.

    Thanks so much again,

  4. #4
    In Memoriam -Always in our heart pskelley's Avatar
    Join Date
    Oct 2005
    Location
    Clearwater, Florida
    Posts
    20,252

    Default

    Looks like MBAM removed the item that was causing you issues, I have a feeling the out of date version of Spybot S&D may have been why Spybot would not remove it. Let's look at the uninstall list first.

    Uninstall list: I look for malware and security issues and will not know all of your programs, but you should.
    Hackers are using out of date programs to infect folks more and more,
    Here is a small free tool that lets you know when something needs an update if you are interested:
    http://secunia.com/vulnerability_scanning/personal/ While PSI runs in the System Tray for realtime notifications, I personally prefer to turn it off in MSConfig and run it from All Programs when I want to do a check.

    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 9 ActiveX

    Adobe recommends all users of Adobe Flash Player 10.0.12.36 and earlier versions upgrade to the newest version 10.0.22.87
    http://www.adobe.com/support/securit...apsb09-01.html

    Adobe Reader 7.0.8 <<< out of date and unsafe, see this:
    http://news.cnet.com/8301-1009_3-100...ml?tag=nl.e433
    http://blogs.adobe.com/psirt/2009/04...der_issue.html
    http://www.filehippo.com/download_adobe_reader/
    (if you want a smaller program, look at this one)
    Foxit Reader 2.3 for Windows (make sure to uncheck any toolbars)
    http://www.foxitsoftware.com/pdf/rd_intro.php

    J2SE Runtime Environment 5.0 Update 10
    J2SE Runtime Environment 5.0 Update 4
    J2SE Runtime Environment 5.0 Update 6
    Java(TM) 6 Update 11
    Java(TM) 6 Update 2
    Java(TM) SE Runtime Environment 6 Update 1

    All out of date and unsafe, see this:
    http://forums.spybot.info/showpost.p...80&postcount=2
    Be aware of this information so you can opt out of anything you do not want.
    Microsoft Does MSN Toolbar Distribution Deal With Java:
    http://searchengineland.com/microsof...java-15413.php

    Spybot - Search & Destroy 1.4 <<< uninstall that old version

    Spybot - Search & Destroy <<< Please be sure Spybot S&D is up to date and fully immunized.
    http://www.safer-networking.org/en/
    http://www.safer-networking.org/en/news/2008-07-08.html
    http://www.safer-networking.org/en/faq/index.html
    http://www.safer-networking.org/en/tutorial/index.html

    When you have completed those instructions, read the link about Windows Security Center, then scan with Spybot and give me a performance report.

    Thanks...Phil
    MS-MVP Consumer Security 2007-08-09
    Proud Member ASAP
    UNITE Member 2006

  5. #5
    Junior Member
    Join Date
    May 2009
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    3

    Default

    Hi Phil

    Thanks for reply, sorry took so long to get back we discovered we had a mouse in our flat and have been trying to hunt it down!

    Completed all updates on list, and tried to run a Spybot scan but again after about 7minutes the computer just restarted of it own accord, and on restart the windows message came up saying it had recovered from a serious error.

    Ive done a HJT log for you below and am now going to run a MBAM scan to see if it finds anything.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 21:45:22, on 10/05/2009
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16827)
    Boot mode: Normal

    Running processes:
    D:\WINDOWS\System32\smss.exe
    D:\WINDOWS\system32\winlogon.exe
    D:\WINDOWS\system32\services.exe
    D:\WINDOWS\system32\savedump.exe
    D:\WINDOWS\system32\lsass.exe
    D:\WINDOWS\system32\Ati2evxx.exe
    D:\WINDOWS\system32\svchost.exe
    D:\WINDOWS\System32\svchost.exe
    D:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    D:\WINDOWS\system32\Ati2evxx.exe
    D:\WINDOWS\Explorer.EXE
    D:\WINDOWS\system32\spoolsv.exe
    D:\WINDOWS\htpatch.exe
    D:\WINDOWS\system32\atiptaxx.exe
    D:\WINDOWS\system32\desk98.exe
    D:\Program Files\NavNT\vptray.exe
    D:\Program Files\iTunes\iTunesHelper.exe
    D:\PROGRA~1\AVG\AVG8\avgtray.exe
    D:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    D:\Program Files\Java\jre6\bin\jusched.exe
    D:\WINDOWS\system32\devldr32.exe
    D:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    D:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
    D:\WINDOWS\system32\CTsvcCDA.EXE
    D:\Program Files\Messenger\msmsgs.exe
    D:\WINDOWS\system32\dumprep.exe
    D:\WINDOWS\System32\svchost.exe
    D:\Program Files\Java\jre6\bin\jqs.exe
    D:\WINDOWS\System32\svchost.exe
    D:\PROGRA~1\AVG\AVG8\avgrsx.exe
    D:\WINDOWS\system32\MsPMSPSv.exe
    D:\PROGRA~1\AVG\AVG8\avgnsx.exe
    D:\PROGRA~1\AVG\AVG8\avgemc.exe
    D:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    D:\Program Files\AVG\AVG8\avgcsrvx.exe
    D:\WINDOWS\system32\ctfmon.exe
    D:\Program Files\Windows Media Player\WMPNSCFG.exe
    D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    D:\Program Files\iPod\bin\iPodService.exe
    D:\WINDOWS\system32\dwwin.exe
    D:\Program Files\Internet Explorer\iexplore.exe
    D:\WINDOWS\system32\wuauclt.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.virginmedia.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - D:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - D:\Program Files\AVG\AVG8\avgssie.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - D:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - D:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - D:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - D:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - D:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - D:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
    O4 - HKLM\..\Run: [HTpatch] D:\WINDOWS\htpatch.exe
    O4 - HKLM\..\Run: [SiSUSBRG] D:\WINDOWS\SiSUSBrg.exe
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [HydraVisionDesktopManager] desk98.exe
    O4 - HKLM\..\Run: [UpdReg] D:\WINDOWS\Updreg.exe
    O4 - HKLM\..\Run: [AHQInit] D:\Program Files\Creative\SBLive\Program\AHQInit.exe
    O4 - HKLM\..\Run: [vptray] D:\Program Files\NavNT\vptray.exe
    O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [AVG8_TRAY] D:\PROGRA~1\AVG\AVG8\avgtray.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files\Java\jre6\bin\jusched.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "D:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    O4 - HKCU\..\Run: [MSMSGS] "D:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [updateMgr] D:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_7
    O4 - HKCU\..\Run: [ctfmon.exe] D:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [EPSON Stylus DX4400 Series] D:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATICAE.EXE /FU "D:\WINDOWS\TEMP\E_SA2.tmp" /EF "HKCU"
    O4 - HKCU\..\Run: [WMPNSCFG] D:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] D:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] D:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - D:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - D:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - D:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/...oUploader5.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsu...?1125561765171
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary...t.cab31267.cab
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/Ms...Downloader.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - D:\Program Files\AVG\AVG8\avgpp.dll
    O20 - Winlogon Notify: avgrsstarter - D:\WINDOWS\SYSTEM32\avgrsstx.dll
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - D:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - D:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - D:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - D:\PROGRA~1\AVG\AVG8\avgemc.exe
    O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - D:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - D:\WINDOWS\system32\CTsvcCDA.EXE
    O23 - Service: DefWatch - Symantec Corporation - D:\Program Files\NavNT\defwatch.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - D:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - D:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - D:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Norton AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - D:\Program Files\NavNT\rtvscan.exe

    --
    End of file - 8785 bytes




    Thanks again

  6. #6
    In Memoriam -Always in our heart pskelley's Avatar
    Join Date
    Oct 2005
    Location
    Clearwater, Florida
    Posts
    20,252

    Default

    Hi Lisa, I am not sure what is causing the issues, but I will do all I can to help resolve them if you wish to put the effort in it. I also suggest the computer be kept offline except when you are troubleshooting until the issues are resolved. If that works for you, this is what I want to do next.

    1) I would like you to uninstall Spybot S&D from the computer (in Add Remove programs) for now.

    2) Remember error messages are Windows talking to us, I need any error message word for word, exactly as Windows gives it to you.
    For instance when I Google "saying it had recovered from a serious error." I get this:
    http://www.google.com/search?hl=en&q...earch&aq=f&oq=
    Results 1 - 10 of about 170,000 <<< you can see how important the exact error message is when researching.

    3) In case a corrupt or missing file is causing issues, please follow these directions to run System File Checker:
    http://dwightblackburn.com/winxp/

    4) I would like a look at a free diagnostic here:
    Register free and run the test, post a link to the results so I can view them.
    http://www.pcpitstop.com/pcpitstop/default.asp
    (there is no reason to purchase anything, the diagnostic report is free)

    5) Make sure MBAM is up to date when you scan and post the scan results (unless they are clean)

    6) Please be aware that it may take a repair installation or a fresh installation of the Operating System, I can not say yet.

    Thanks...Phil
    MS-MVP Consumer Security 2007-08-09
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  7. #7
    In Memoriam -Always in our heart pskelley's Avatar
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    No response since: 09-05-10 17:52

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