hijack wont start, spybot won't install.. i'm in big trouble, don't i?

[brucealutus]

I got a couple of "friends" in my wonderings. I eliminated a couple with the little PC doctor (some rootkits). Regular antivirus scans don't show anything (online with kaspersky and trend micro). Now i tried installing spybot. I download the exe file but it doesn't connect to the server.

Following instructions in another tread i installed ERUNT and HIJACK this.. But now HIJACK this won't start.. Any advice? (i mean other that the gross "format dude" )

Bruce

[peku006]

Hello and welcome to Safer Networking

My name is peku006 and I will be helping you to remove any infection(s) that you may have.
I will be giving you a series of instructions that need to be followed in the order in which I give them to you.

Please observe these rules while we work:

• I f you don't know or understand something please don't hesitate to ask
• Please DO NOT run any other tools or scans whilst I am helping you.
• It is important that you reply to this thread. Do not start a new topic.
• Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
• Absence of symptoms does not mean that everything is clear.

Step 1


Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds.scr to run the tool.

• When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt
• Save both reports to your desktop.

Step 2

Please download gmer.zip from Gmer and save it to your desktop.

1. Right click on gmer.zip and select Extract All....
2. Click Next on seeing the Welcome to the Compressed (zipped) Folders Extraction Wizard.
3. Click on the Browse button. Click on Desktop. Then click OK.
4. Click Next. It will start extracting.
5. Once done, check (tick) the Show extracted files box and click Finish.

Double click on gmer.exe to run it. It will start running a scan. If it detects rootkit activity, you will receive a prompt to run a full scan. Click Yes.

• When done, you may receive another notice. Click OK.
• Click on Save ... to save a log.
• Copy and paste in Gmer.txt and click Save.
• Close Gmer.

If you receive no notice, click on the Scan button.

• It will start scanning again.
• When done, click on Save ... to save a log.
• Copy and paste in Gmer.txt and click Save.
• Close Gmer.

Note: Do not run any programs while Gmer is running.

In your next reply, please post:

1. DDS.txt
2. Attach.txt
3. Gmer.txt

Thanks peku006

[brucealutus]

i got a couple of nasty rootkits; i believe now i eliminated most of them, after I used hostsman and renamed the exe files for a couple of antimalware programs. i did run a couple of scans now and everythings seems clean, except for one thing:

i still can't connect to any security website. for instance i can download the spybot installation file but then it doesn't log to the server during the installation so I can't install it. same with trend micro, bitdefender etc.

I attached the hijack notepad. I really appreciate any advice.

Thanks,
Bruce

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:44:56 AM, on 5/24/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\D-Link\D-Link DWA-643 Xtreme N ExpressCard Notebook Adapter\acs.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZipm12.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\WINDOWS\system32\WebUpdateSvc4.exe
C:\WINDOWS\TEMP\KB909D.EXE
C:\WINDOWS\System32\alg.exe
C:\Program Files\Trend Micro\OfficeScan Client\CNTAoSMgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackRenamed.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\bcmwltry.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?fr=fp-yie8
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [OfficeScanNT Monitor] "C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe" -HideWindow
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\COMODO\Firewall\cfp.exe" -h
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\Firewall\cfp.exe" -h
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKLM\..\Policies\Explorer\Run: [servises] C:\WINDOWS\system32\servises.exe
O4 - HKCU\..\Policies\Explorer\Run: [servises] C:\WINDOWS\system32\servises.exe
O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/ho...vex/hcImpl.cab
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/reso...an8/oscan8.cab
O16 - DPF: {BB21F850-63F4-4EC9-BF9D-565BD30C9AE9} (a-squared Scanner) - http://ax.emsisoft.com/asquared.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/ge...sh/swflash.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://reutersus.webex.com/client/T...ng/ieatgpc.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs:
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Atheros Configuration Service (ACS) - Atheros - C:\Program Files\D-Link\D-Link DWA-643 Xtreme N ExpressCard Notebook Adapter\acs.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\Firewall\cmdagent.exe
O23 - Service: Logical Disk Manager dmserverNtmsSvc (dmserverNtmsSvc) - Unknown owner - C:\WINDOWS\system32\alrsvcq.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: OfficeScanNT RealTime Scan (ntrtscan) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZipm12.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: OfficeScan NT Listener (tmlisten) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
O23 - Service: OfficeScan NT Proxy Service (TmProxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\OfficeScan Client\TmProxy.exe
O23 - Service: Web Update Wizard Service V4 by PowerProgrammer (WebUpdate4) - Data Perceptions / PowerProgrammer - C:\WINDOWS\system32\WebUpdateSvc4.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

--
End of file - 8250 bytes

[peku006]

Hi Bruce

1 - Download and Run Malwarebytes' Anti-Malware

1. Please download Malwarebytes' Anti-Malware and save it to a convenient location.
2. Double click on mbam-setup.exe to install it.
3. Before clicking the Finish button, make sure that these 2 boxes are checked (ticked):
   • Update Malwarebytes' Anti-Malware
     Launch Malwarebytes' Anti-Malware
4. Malwarebytes' Anti-Malware will now check for updates. If your firewall prompts, please allow it. If you can't update it, select the Update tab. Under Update Mirror, select one of the websites and click on Check for Updates.
5. Select the Scanner tab. Click on Perform full scan, then click on Scan.
6. Leave the default options as it is and click on Start Scan.
7. When done, you will be prompted. Click OK, then click on Show Results.
8. Checked (ticked) all items except items in the System Volume Information folder and click on Remove Selected.
   
   
   
9. After it has removed the items, Notepad will open. Please post this log in your next reply. You can also find the log in the Logs tab. The bottom most log is the latest.

2 - download and run RSIT

• Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
• Double click on RSIT.exe to run RSIT.
• Click Continue at the disclaimer screen.
• Once it has finished, two logs will open. Please post the contents of both log.txt<- (will be maximized) and info.txt<- (will be minimized)

3 - Status Check
Please reply with

1.the logs from RSIT (log.txt ,info.txt)
2. the Malwarebytes' Anti-Malware Log

Thanks peku006

[brucealutus]

Thanks for helping me.

1.I already installed Malwarebytes. However it won't update. I don't have access to a mirror, under the Update tab it is only one button: "Check for Updates". I clicked it and it doesn't connect. I renamed the exe file and scanned with it, but it won't find any problem. Same with Superantispyware.

I did also run a scan with Superantispyware in Safe Mode. Clean again.
I also run a scan from an external drive with ClamWinPortable. Clean again.

Shall i rescan and attache Malwarebytes logs (un-updated)?

2.Do you still need me to run DDS and GMER (sorry, i didn't see your post last night, before i posted the Hijack log).

3.Please see attached the RSIT files.

Thank you for your help. Now that I saw your reply i will follow your new indications step by step.

[brucealutus]

hi again peku,

i did run one more scan with the un-updated malwarebytes after my post. to my surprise.. it found a bunch of staff. yesterday i did run superspyware and it was clean. trojan downloader maybe?

after cleaning still can't log to spybot server.

anyway, please see attached the malwarebytes log and the rsit log, after cleaning with malwarebytes.

thanks,
Bruce

[peku006]

Hi Bruce

looks good........

All logs should be copy/pasted into topic and not attached......

1 - Clean temp files

• Download and Run ATF Cleaner
  Download ATF (Atribune Temp File) Cleaner© by Atribune to your desktop.Double-click ATF Cleaner.exe to open it.
  
  Under Main choose:
  • Windows Temp
    Current User Temp
    All Users Temp
    Temporary Internet Files
    Prefetch
    Java Cache
    *The other boxes are optional*
    Then click the Empty Selected button.
  
  if you use Firefox:
  • Click Firefox at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
  
  if you use Opera:
  • Click Opera at the top and choose: Select All
    Click the Empty Selected button.
    NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
  
  
  Click Exit on the Main menu to close the program

2 - Kaspersky Online Scan

Please go to Kaspersky website and perform an online antivirus scan.

1. Read through the requirements and privacy statement and click on Accept button.
2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
3. When the downloads have finished, click on Settings.
4. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:
   • Spyware, Adware, Dialers, and other potentially dangerous programs
     Archives
     Mail databases
5. Click on My Computer under Scan.
6. Once the scan is complete, it will display the results. Click on View Scan Report.
7. You will see a list of infected items there. Click on Save Report As....
8. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.
9. Please post this log in your next reply.

3 - Run Hijackthis
Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad

4 - Status Check
Please reply with

1. the Kaspersky online scanner report
2. a fresh HijackThis log

Thanks peku006