My Log, Thanks A Ton!

[Ryan the Ryno]

I found out the internet works just fine but I can't open my firewall or open "connect to a network" I cant "shut down" or uninstall anything. So should I try that scan you posted a few posts ago?

[Ryan the Ryno]

2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office system
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Flash Player 9 ActiveX
Adobe Reader 8.1.2
Adobe Shockwave Player 11.5
Atheros Driver Installation Program
Atheros Wi-Fi Protected Setup Library
Catalyst Control Center - Branding
CD/DVD Drive Acoustic Silencer
Google Desktop
Google Toolbar for Internet Explorer
Google Toolbar for Internet Explorer
HijackThis 2.0.2
Java(TM) 6 Update 6
kSolo Recorder
McAfee SecurityCenter
Memeo AutoBackup
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Hybrid 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Word MUI (English) 2007
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
Picasa 2
QuickBooks Financial Center
Realtek 8169 8168 8101E 8102E Ethernet Driver
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB960003)
Security Update for Microsoft Office Excel 2007 (KB959997)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office Publisher 2007 (KB950114)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB956828)
Security Update for Microsoft Office Word 2007 (KB956358)
Spybot - Search & Destroy
Synaptics Pointing Device Driver
TOSHIBA Application Disc Creator
TOSHIBA Assist
TOSHIBA ConfigFree
TOSHIBA Disc Creator
TOSHIBA DVD PLAYER
TOSHIBA Extended Tiles for Windows Mobility Center
TOSHIBA Games
TOSHIBA Hardware Setup
Toshiba Registration
TOSHIBA Software Modem
TOSHIBA Software Upgrades
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password
TOSHIBA Value Added Package
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB952142)
Update for Microsoft Office Outlook 2007 Help (KB957246)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (kb968503)
Windows Live installer
Windows Live Messenger
Windows Live Sign-in Assistant

Also Spybot S&D will not start anymore. I tried reinstalling and it still wont. Whenever I startup this computer Windows Live Messenger pops up and It won't allow me to exit. Also the internet only works after running ComboFix.
Thanks

[pskelley]

Also the internet only works after running ComboFix.

Did you ask your Internet Service Provider about the connection issues as I suggested?

Uninstall list: I look for malware and security issues and will not know all of your programs, but you should.
Hackers are using out of date programs to infect folks more and more,
Here is a small free tool that lets you know when something needs an update if you are interested:
http://secunia.com/vulnerability_scanning/personal/ While PSI runs in the System Tray for realtime notifications, I personally prefer to turn it off in MSConfig and run it from All Programs when I want to do a check.

Adobe Flash Player 10 ActiveX
Adobe Flash Player 9 ActiveX
Adobe recommends all users of Adobe Flash Player 10.0.12.36 and earlier versions upgrade to the newest version 10.0.22.87
http://www.adobe.com/support/securit...apsb09-01.html

Adobe Reader 8.1.2 <<< out of date and unsafe, see this:
http://news.cnet.com/8301-1009_3-100...ml?tag=nl.e433
http://blogs.adobe.com/psirt/2009/04...der_issue.html
http://www.filehippo.com/download_adobe_reader/
(if you want a smaller program, look at this one)
Foxit Reader 2.3 for Windows (make sure to uncheck any toolbars)
http://www.foxitsoftware.com/pdf/rd_intro.php

Java(TM) 6 Update 6 <<< out of date and unsafe:
http://forums.spybot.info/showpost.p...80&postcount=2
Be aware of this information so you can opt out of anything you do not want.
Microsoft Does MSN Toolbar Distribution Deal With Java:
http://searchengineland.com/microsof...java-15413.php

So should I try that scan you posted a few posts ago?

Yes, run the Kaspersky Online Scan. Something is going on that is not showing and I don't know if it is malware or hardware/software and Kaspersky may provide answers.

Thanks

[Ryan the Ryno]

I tried Kaspersky and I got this error: "Starting Java Applet has failed! Please go online to use this program." I am online so Whats the problem?

[Ryan the Ryno]

Also I tried installing new versions of what you listed and none will install. The are no errors but it just says "Preparing to install".

[pskelley]

Download Dr.Web CureIt to the desktop:

• Doubleclick the drweb-cureit icon to start the program.
• press start
• Allow the program to run the initial express scan
• This will scan the files currently running in memory. If something is found, click the YES button when it asks you if you want to cure it. This is only a short scan.
  Note: A pop up may appear during this phase suggesting you purchase their program - click the X at the top right corner of this pop-up to close it.
  
• Once the short scan has finished, check the Complete scan box on the left side, even if nothing was found on the initial scan.
• Then click the small green arrow button on the right under the Dr.Web Antivirus picture to start the complete scan. (This scan will take several hours)
• During this complete scan - if Dr.Web finds an infection a window will pop up requesting your attention. Select the Cure button.
  • Note:(If the file cannot be cured, Dr.Web will automatically delete the file)
• Once the scan is complete, on the menu bar, click file and choose report list.
• Save the report to your desktop. The report will be called DrWeb.csv
• Note:this report will need to be renamed to Dr.Web.txt in order to post it on the forum.
• Close Dr.Web Cureit.
• Please post the Dr.Web.txt report in your next reply

[Ryan the Ryno]

Its asking me to download the full version and get a 30 day free trial but their website isn't english. Could you help me out?

[Ryan the Ryno]

Well I downloaded the full version and I can't install it because my computer won't allow it.

[pskelley]

Seems you can not run anything, have you thought about reformatting the computer? I have a bad feeling about this infection, some file infectors are making the rounds, like Virut, that is why I am trying to run a scan that will show if that is the infection.

See if you can get Malwarebytes' Anti-Malware to run:
Download Malwarebytes' Anti-Malware to your Desktop
http://www.malwarebytes.org/

http://www.besttechie.net/mbam/mbam-setup.exe <<< download

* Double-click mbam-setup.exe and follow the prompts to install the program.
* Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform FULL SCAN, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt
* Please post contents of that file & a new HJT log in your next reply.

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Tutorial if needed:
http://www.techsupportteam.org/forum...ware-mbam.html

[Ryan the Ryno]

I'm willing to reformat it. Don't you need a disk to do that?