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Thread: Personal Antivirus HELP!

  1. #1
    Junior Member
    Join Date
    Jun 2009
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    9

    Exclamation Personal Antivirus HELP!

    I am brand new to this and don't know if I'm posting in the right place or not, but I need some help.

    Last night when booting up my laptop I found that "Personal Antivirus" is on my computer. Being relatively intelligent I didn't click anything (thinking it was some type of malware) but I did attempt to run AVG (which did not detect any problems). I then shut off the laptop and decided to deal with it tonight. I just did a search at work for "Personal Antivirus" and found out that it is rogue malware and I need to remove it. I'm wondering if spybot can remove it?

    All that being said, I need help removing this from my computer before it causes any damage but I'm not SO computer literate that I'm not worried about screwing something up. Can someone please help me?

    Thanks!
    Trina

  2. #2
    Member of Team Spybot tashi's Avatar
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    Oct 2005
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    30,548

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    Hello knielsen,

    Please follow the instructions in this link to produce a HJT log: "BEFORE you POST"(READ this Procedure BEFORE Requesting Assistance)
    Then start a new topic, copy paste the log into it and one of our volunteer analysts will advise you as soon as available.

    Cheers.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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