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Thread: Trojan horse Generic 13.ATPH - Can't use any removal tools

  1. #1
    Junior Member
    Join Date
    Jul 2009
    Posts
    1

    Default Trojan horse Generic 13.ATPH - Can't use any removal tools

    Hiya,

    My computer has been infected with

    Trojan horse Generic 13.ATPH svchost.exe 1240
    Trojan horse Generic 13.ATPH svchost.exe 1284
    Trojan horse Generic 13.ATPH svchost.exe 1376
    Trojan horse Generic 13.ATPH svchost.exe 1412
    Trojan horse Generic 13.ATPH svchost.exe 1780
    Trojan horse Generic 13.ATPH svchost.exe 271
    Trojan horse Generic 13.ATPH explorer.exe 2336

    which I have managed to find using AVG, even though in can't remove it.
    It seems to be stopping me from opening programs such as SpyBot S&D, malware bytes, Smitfraud fix etc in both normal and safe mode so i can't seem to be able to get rid of it in any of the ways known to me.

    Can you help?
    Regards Ben

  2. #2
    Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,300

    Default

    Hi,

    • Download OTL to your desktop.
    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • When the window appears, underneath Output at the top change it to Minimal Output.
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
      • When the scan completes, it will open two notepad windows. OTListIt.Txt and Extras.Txt. These are saved in the same location as OTL.
      • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them all in.


    Download GMER here by clicking download exe -button and then saving it your desktop:
    • Double-click .exe that you downloaded
    • Click rootkit-tab and then scan.
    • Don't check
      Show All
      box while scanning in progress!
    • When scanning is ready, click Copy.
    • This copies log to clipboard
    • Post log in your reply.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #3
    Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,300

    Default

    Due to inactivity, this thread will now be closed.

    Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

    If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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