I hope I am using the right part of the forum.
A friend of mine has spent quite some time unable to access the Internet. After me placing a number of posts on DAL, following their suggestions and so on, I suggested that this has been going on for long enough and she was paying for Intenet access and not getting to use it; it was time to give it to a shop to get to the bottom of the matter.
This she duly did and the report she gave me that the tech had found "root viruses" and that these kept replicating. I will get clearer information when I see her this evening but it sounds like rootkits.
I have had Rootkit Revealer and Rootalzer for months, never installed them until now because I wasn't sure how seriously to take the threat. Today I installed Rootalzer and ran a scan.
The results follow;
// info: Rootkit removal help file
// copyright: (c) 2008-2009 Safer-Networking Ltd. All rights reserved.
:: RootAlyzer Results
File:"Unknown ADS","C:\WINDOWS:6EA946C6C8605E2A:$DATA"
RegyKey:"No admin in ACL","HKEY_LOCAL_MACHINE","\SOFTWARE\Classes\CLSID\","{ff86718b-4a16-42d9-9e49-daa8f1230815}"
And I await any advice/suggestions that helpers can offer.