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Thread: Win32.TDSS.rtk Help! (Resolved)

  1. #11
    Security Expert-Emeritus
    Join Date
    Oct 2006
    Manchester UK


    Let's have one more scan to make sure nothing is lurking

    Kaspersky Online Scanner .
    Your Antivirus and/or Antispyware may give a warning during the scan. This is perfectly normal
    NOTE:- This scan is best done from IE (Internet Explorer)

    NOTE:- Vista users should start IE by Start(Vista Orb) >> Internet Explorer >> Right-Click Run As Admin
    Go Here

    Read the Requirements and limitations before you click Accept.
    Once the database has downloaded, click My Computer in the left pane
    Now go and put the kettle on !
    When the scan has completed, click Save Report As...
    Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
    Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.


    To optimize scanning time and produce a more sensible report for review:
    • Close any open programs.
    • Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.

    Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.
    Microsoft MVP Consumer Security 2009 -2010
    If we have helped, please consider a donation

  2. #12
    Junior Member
    Join Date
    Aug 2009

    Default Can't use Kaspersky Scanner

    I have tried repeatedly to scan with the Kaspersky Scanner you recommended but I keep getting the same error message:

    Update has failed. Program has failed to start. Close the Kaspersky Online Scanner 7.0 window and open it again to install the program. You must be online to update the Kaspersky Online Scanner 7.0 database. With the latest database updates, you can find new viruses and other threats. Please go online to use Kaspersky Online Scanner 7.0. [ERROR: Key is expired]

    I have confirmed my internet connection, halted my anti-virus scanner (to my knowledge) and closed and reopened the KOS 7.0 window a dozen times to try and make it work. Any advice on resolving or getting around this issue?

  3. #13
    Security Expert-Emeritus
    Join Date
    Oct 2006
    Manchester UK


    Hmm a lot of people are having problems with it at the moment ???

    Try this instead ...
    Active Scan
    Your Antivirus and/or Antispyware may give a warning during the scan. This is perfectly normal
    NOTE:- Vista users should start IE by Start(Vista Orb) >> Internet Explorer >> Right-Click Run As Admin
    Please go to this site Link >> ActiveScan << LINK
    • Click the Scan Now button
    • Follow the prompts to install the Active X if necessary
    • Go and make a cup of tea/coffee/beverage of your choice and watch some TV
    • When the scan is finished, a report will be generated
    • Next to Scan Details click the small export to notepad button and save the report to your desktop.
    • Please post the report in your reply.
    Microsoft MVP Consumer Security 2009 -2010
    If we have helped, please consider a donation

  4. #14
    Junior Member
    Join Date
    Aug 2009

    Default ActiveScan 2.0 Log

    Heres the ActiveScan 2.0 Log, looks like there's more :( I [U]really[U] appreciate your help!

    ANALYSIS: 2009-08-09 23:29:05
    MALWARE: 17
    SUSPECTS: 15
    Description Version Active Updated
    avast! antivirus 4.8.1335 [VPS 090808-0] 4.8.1335 No Yes
    Id Description Type Active Severity Disinfectable Disinfected Location
    00145405 Cookie/RealMedia TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@247realmedia[2].txt
    00147806 Cookie/7search TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@7search[2].txt
    00168056 Cookie/YieldManager TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@ad.yieldmanager[2].txt
    00168090 Cookie/Serving-sys TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@serving-sys[2].txt
    00168093 Cookie/Serving-sys TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@bs.serving-sys[1].txt
    00170554 Cookie/Overture TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@overture[1].txt
    00170559 Cookie/ TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\[1].txt
    00171982 Cookie/QuestionMarket TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@questionmarket[1].txt
    00194327 Cookie/Go TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@go[1].txt
    00207338 Cookie/Target TrackingCookie No 0 Yes No C:\Documents and Settings\HP_Administrator\Cookies\hp_administrator@target[2].txt
    00377802 Spyware/PeoplePC Spyware No 0 Yes No C:\Program Files\Online Services\PeoplePC\ISP5900\Dll\RAS.DLL
    00433807 Bck/Radmin.AN Virus/Trojan No 1 Yes No C:\Program Files\Online Services\Vonage\Xtras\regxtra121.x32
    00450614 Adware/2Search Adware No 0 No No C:\Program Files\Online Services\PeoplePC\ISP5900\Branding\ppal3ppc.exe[PPCToolbar.dll]
    00487624 Trj/Banker.LNO Virus/Trojan No 1 Yes No C:\hp\recovery\wizard\SWR_Wizard.exe
    00590315 Rootkit/Agent.LNB HackTools No 0 Yes No C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP205\A0028578.sys
    02885963 Rootkit/Booto.C Virus/Worm No 0 Yes No C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP205\A0028497.sys
    03074964 Trj/CI.A Virus/Trojan No 0 Yes No C:\Qoobox\Quarantine\C\WINDOWS\system32\drivers\[geyekrsscupuve.sys]
    Sent Location #
    No D:\I386\APPS\APP08191\SRC\INSTALL\Worldwide-MediaCenter\GAMES\airstrike2gulfthunder-setup.exe[AirStrike3D II - Gulf.exe]
    No D:\I386\APPS\APP08191\SRC\INSTALL\Worldwide-MediaCenter\GAMES\alienshooter-setup.exe[AlienShooter.exe]
    No D:\I386\APPS\APP08191\SRC\INSTALL\Worldwide-MediaCenter\GAMES\bejeweled2deluxe-setup.exe[WinBej2.exe] #
    No D:\I386\APPS\APP08191\SRC\INSTALL\Worldwide-MediaCenter\GAMES\bistrostars-setup.exe[BistroStars.exe] #
    No D:\I386\APPS\APP08191\SRC\INSTALL\Worldwide-MediaCenter\GAMES\bookwormdeluxe-setup.exe[BookWorm.exe] #
    No D:\I386\APPS\APP08191\SRC\INSTALL\Worldwide-MediaCenter\GAMES\cakemania-setup.exe[CakeMania.exe] #
    No D:\I386\APPS\APP08191\SRC\INSTALL\Worldwide-MediaCenter\GAMES\chuzzledeluxe-setup.exe[Chuzzle.exe] #
    No D:\I386\APPS\APP08191\SRC\INSTALL\Worldwide-MediaCenter\GAMES\dinerdash-setup.exe[Diner Dash.exe] #
    No D:\I386\APPS\APP08191\SRC\INSTALL\Worldwide-MediaCenter\GAMES\familyfeud-setup.exe[FamilyFeud.exe] #
    No D:\I386\APPS\APP08191\SRC\INSTALL\Worldwide-MediaCenter\GAMES\insaniquariumdeluxe-setup.exe[InsaniquariumDeluxe.exe]
    No D:\I386\APPS\APP08191\SRC\INSTALL\Worldwide-MediaCenter\GAMES\jewelquest-setup.exe[JewelQuest.exe] #
    No D:\I386\APPS\APP08191\SRC\INSTALL\Worldwide-MediaCenter\GAMES\mahjongquest-setup.exe[mahjong.exe] #
    No D:\I386\APPS\APP08191\SRC\INSTALL\Worldwide-MediaCenter\GAMES\scrabble-setup.exe[Scrabble.exe] #
    No D:\I386\APPS\APP08191\SRC\INSTALL\Worldwide-MediaCenter\GAMES\slingodeluxe-setup.exe[Slingo.exe] #
    No D:\I386\APPS\APP08191\SRC\INSTALL\Worldwide-MediaCenter\GAMES\wheeloffortune-setup.exe[Wheel of Fortune.exe]
    Id Severity Description #

  5. #15
    Security Expert-Emeritus
    Join Date
    Oct 2006
    Manchester UK


    No problems there, a few cookies and false positives

    Congratulations your logs look clean

    Let's see if I can help you keep it that way

    First lets tidy up

    Uninstall Combofix
    • This will clear your System Volume Information restore points and remove all the infected files that were quarantined
    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK. Note the space between the X and the /U, it needs to be there.

    Please download OTCleanup from HERE
    Click the OTC.exe icon and then click the CleanUp button.
    If you get any pop ups asking if it is OK let the program proceed. At the end the program will ask to let it reboot the computer. Let it do so.
    Let me know if there were any problems with OT CleanIt

    You can also delete any logs we have produced, and empty your Recycle bin.

    ----------------------------------------------------------- -----------------------------------------------------------

    The following is some info to help you stay safe and clean.

    You may already have some of the following programs, but I include the full list for the benefit of all the other people who will be reading this thread in the future.
    ( Vista users must ensure that any programs are Vista compatible BEFORE installing )

    Online Scanners
    I would recommend a scan at one or more of the following sites at least once a month.

    !!! Make sure that all your programs are updated !!!
    Secunia Software Inspector does all the work for you, .... see HERE for details

    • AntiSpyware is not the same thing as Antivirus.
      Different AntiSpyware programs detect different things, so in this case it is recommended that you have more than one.
      You should only have one running all the time, the other/s should be used "on demand" on a regular basis.
      Most of the programs in this list have a free (for Home Users ) and paid versions,
      it is worth paying for one and having "realtime" protection, unless you intend to do a manual scan often.
    • Spybot - Search & Destroy <<< A must have program
      • It includes host protection and registry protection
      • A hosts file is a bit like a phone book, it points to the actual numeric address (i.e. the IP address) from the human friendly name of a website. This feature can be used to block malicious websites
    • MalwareBytes Anti-malware <<< A New and effective program
    • a-squared Free <<< A good "realtime" or "on demand" scanner
    • superantispyware <<< A good "realtime" or "on demand" scanner

    • These programs don't detect malware, they help stop it getting on your machine in the first place.
      Each does a different job, so you can have more than one
    • Winpatrol
      • An excellent startup manager and then some !!
      • Notifies you if programs are added to startup
      • Allows delayed startup
      • A must have addition
    • SpywareBlaster 4.0
      • SpywareBlaster sets killbits in the registry to prevent known malicious activex controls from installing themselves on your computer.
    • SpywareGuard 2.2
      • SpywareGuard provides real-time protection against spyware.
      • Not required if you have other "realtime" antispyware or Winpatrol
    • ZonedOut
      • Formerly known as IE-SPYAD, adds a long list of sites and domains associated with known advertisers and marketers to the Restricted sites zone of Internet Explorer.
      • This little program packs a powerful punch as it blocks ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers.
      • For information on how to download and install, please read this tutorial by WinHelp2002.
      • Not required if you are using other host file protections

    Internet Browsers
    • Microsoft has worked hard to make IE.7 a more secure browser, unfortunately whilst it is still the leading browser of choice it will always be under attack from the bad guys.
      Using a different web browser can help stop malware getting on your machine.
      • Make your Internet Explorer more secure - This can be done by following these simple instructions:
        1. From within Internet Explorer click on the Tools menu and then click on Options.
        2. Click once on the Security tab
        3. Click once on the Internet icon so it becomes highlighted.
        4. Click once on the Custom Level button.
          • Change the Download signed ActiveX controls to Prompt
          • Change the Download unsigned ActiveX controls to Disable
          • Change the Initialise and script ActiveX controls not marked as safe to Disable
          • Change the Installation of desktop items to Prompt
          • Change the Launching programs and files in an IFRAME to Prompt
          • Change the Navigate sub-frames across different domains to Prompt
          • When all these settings have been made, click on the OK button.
          • If it prompts you as to whether or not you want to save the settings, press the Yes button.
        5. Next press the Apply button and then the OK to exit the Internet Properties page.

      If you are still using IE6 then either update, or get one of the following.
      • FireFox
        • With many addons available that make customization easy this is a very popular choice
        • NoScript and AdBlockPlus addons are essential
      • Opera
        • Another popular alternative
      • Netscape
        • Another popular alternative
        • Also has Addons available

    Cleaning Temporary Internet Files and Tracking Cookies
    • Temporary Internet Files are mainly the files that are downloaded when you open a web page.
      Unfortunately, if the site you visit is of a dubious nature or has been hacked, they can also be an entry point for malware.
      It is a good idea to empty the Temporary Internet Files folder on a regular basis.

      Tracking Cookies are files that websites use to monitor which sites you visit and how often.
      A lot of Antispyware scanners pick up these tracking cookies and flag them as unwanted.
      CAUTION :- If you delete all your cookies you will lose any autologin information for sites that you visit, and will need your passwords

      Both of these can be cleaned manually, but a quicker option is to use a program
    • ATF Cleaner
      • Free and very simple to use
    • CCleaner
      • Free and very flexible, you can chose which cookies to keep

    Also PLEASE read this article.....So How Did I Get Infected In The First Place

    The last and most important thing I can tell you is UPDATE.
    If you don't update your security programs (Antivirus, Antispyware even Windows) then you are at risk.
    Malware changes on a day to day basis. You should update every week at the very least.

    If you follow this advice then (with a bit of luck) you will never have to hear from me again :D

    If you could post back one more time to let me know everything is OK, then I can have this thread archived.

    Happy surfing K'
    Microsoft MVP Consumer Security 2009 -2010
    If we have helped, please consider a donation

  6. #16
    Junior Member
    Join Date
    Aug 2009

    Default Follow Up

    Thank You so much for all of your help! The computer seems to be running fine, I have put it through all of my regular errands and it is perfoming without a hitch! I am so sorry for not following up in a timely fashion, I dont want to appear ungrateful, because I truly couldn't have fixed this without you and I hugely appreciate all of your time and attention! So I want to apologize for the delay and thank you again!

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