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Thread: unable to update Vista or AVG & misdirected when searching

  1. #1
    Member
    Join Date
    Aug 2009
    Location
    London, UK
    Posts
    35

    Question unable to update Vista or AVG & misdirected when searching

    My nephew's laptop seems infected. He cannot download any security updates and keeps being misdirected when searching. How can I help him fix it, please?

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 15:49:35, on 10/08/2009
    Platform: Windows Vista (WinNT 6.00.1904)
    MSIE: Internet Explorer v7.00 (7.00.6000.16830)
    Boot mode: Normal

    Running processes:
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\TOSHIBA\Toshiba Online Product Information\TOPI.exe
    C:\Windows\RtHDVCpl.exe
    C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
    C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
    C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
    C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
    C:\Program Files\IDM\Desktop SMS\DesktopSMS.exe
    C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
    C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    C:\Program Files\F-Secure Internet Security\Common\FSM32.EXE
    C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
    C:\Program Files\BroadJump\Client Foundation\CFD.exe
    C:\Program Files\QuickTime\qttask.exe
    D:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\epson\Creativity Suite\Event Manager\EEventManager.exe
    C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
    C:\Program Files\Grisoft\AVG7\avgcc.exe
    C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\Registry Mechanic\RMTray.exe
    C:\Program Files\Synaptics\SynTP\SynToshiba.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\Camera Assistant Software for Toshiba\CEC_MAIN.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
    C:\Program Files\Windows Mail\WinMail.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Windows\system32\wuauclt.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
    C:\Program Files\Internet Explorer\ieuser.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
    C:\Windows\system32\Macromed\Flash\FlashUtil10a.exe
    D:\Users\Kie\Desktop\HiJackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.archdaily.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: ArchiBar Toolbar - {24cc1362-11c6-4918-a2c0-b9ee5a563185} - C:\Program Files\ArchiBar\tbArc1.dll
    O1 - Hosts: ::1 localhost
    O2 - BHO: txthlpBHO Class - {060235DC-6D84-47BD-95D7-A4EF5099A59D} - C:\PROGRA~1\TEXTHE~1\READAN~1\TEXTHE~3.DLL
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: ArchiBar Toolbar - {24cc1362-11c6-4918-a2c0-b9ee5a563185} - C:\Program Files\ArchiBar\tbArc1.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
    O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O3 - Toolbar: ArchiBar Toolbar - {24cc1362-11c6-4918-a2c0-b9ee5a563185} - C:\Program Files\ArchiBar\tbArc1.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
    O4 - HKLM\..\Run: [KeNotify] C:\Program Files\TOSHIBA\Utilities\KeNotify.exe
    O4 - HKLM\..\Run: [SVPWUTIL] C:\Program Files\TOSHIBA\Utilities\SVPWUTIL.exe SVPwUTIL
    O4 - HKLM\..\Run: [topi] C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe -startup
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
    O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
    O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
    O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
    O4 - HKLM\..\Run: [HWSetup] \HWSetup.exe hwSetUP
    O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
    O4 - HKLM\..\Run: [Desktop SMS] C:\Program Files\IDM\Desktop SMS\DesktopSMS.exe /auto
    O4 - HKLM\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
    O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe"
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [Toshiba Registration] C:\Program Files\Toshiba\Registration\ToshibaRegistration.exe
    O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
    O4 - HKLM\..\Run: [IaNvSrv] C:\Program Files\Intel\Intel Matrix Storage Manager\OROM\IaNvSrv\IaNvSrv.exe
    O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
    O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\F-Secure Internet Security\Common\FSM32.EXE" /splash
    O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\F-Secure Internet Security\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW
    O4 - HKLM\..\Run: [Acronis Scheduler2 Service] "C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe"
    O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [EEventManager] C:\Program Files\EPSON\Creativity Suite\Event Manager\EEventManager.exe
    O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKLM\..\Run: [EPSON Stylus DX3800 Series] C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIACE.EXE /F "C:\Windows\TEMP\E_SBD7A.tmp" /EF "HKLM"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
    O4 - HKLM\..\Run: [Skytel] Skytel.exe
    O4 - HKCU\..\Run: [TOSCDSPD] TOSCDSPD.EXE
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RMTray.exe /H
    O4 - HKCU\..\Run: [loyumujiyo] Rundll32.exe "C:\ProgramData\mafolibu\mafolibu.dll",s
    O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Startup: Palm Registration.lnk = C:\Program Files\Palm\register.exe
    O4 - Global Startup: DataViz Inc Messenger.lnk = C:\Program Files\Common Files\DataViz\DvzIncMsgr.exe
    O4 - Global Startup: Directrec Configuration Tool.lnk = C:\Program Files\Olympus\DeviceDetector\DirectrecConfig.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\npjpi160.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
    O9 - Extra button: eBay - {C08CAF1D-C0A3-40D5-9970-06D067EAC017} - http://www.webtip.ch/cgi-bin/toshiba/tracker_url.pl?EN (file missing)
    O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O13 - Gopher Prefix:
    O17 - HKLM\System\CCS\Services\Tcpip\..\{9E93DFD6-9D66-43E1-BEF3-A15ED15ADA9A}: NameServer = 85.255.112.214,85.255.112.22
    O17 - HKLM\System\CCS\Services\Tcpip\..\{9EAC943B-D829-4983-A845-A99DD064204B}: NameServer = 85.255.112.214,85.255.112.22
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.214,85.255.112.22
    O17 - HKLM\System\CS5\Services\Tcpip\Parameters: NameServer = 85.255.112.214,85.255.112.22
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.214,85.255.112.22
    O20 - Winlogon Notify: avgwlntf - C:\Windows\SYSTEM32\avgwlntf.dll
    O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
    O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
    O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
    O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
    O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: DM1Service - OLYMPUS IMAGING CORP. - C:\Program Files\Olympus\DeviceDetector\DM1Service.exe
    O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\Anti-Virus\fsgk32st.exe
    O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\FSAUA\program\fsaua.exe
    O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\FWES\Program\fsdfwd.exe
    O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\F-Secure Internet Security\Common\FSMA32.EXE
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: InstallShield Licensing Service - Macrovision - C:\Program Files\Common Files\InstallShield Shared\Service\InstallShield Licensing Service.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: MrHealthy (MrHealthyService) - Symantec Corporation - C:\Program Files\Norton PC Checkup\executables\mrHealthy\MrHealthy.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA DVD PLAYER\TNaviSrv.exe
    O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
    O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
    O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - c:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
    O23 - Service: SecuROM User Access Service (V7) (UserAccess7) - Unknown owner - C:\Windows\system32\UAService7.exe

    --
    End of file - 14014 bytes

  2. #2
    In Memoriam -Always in our heart pskelley's Avatar
    Join Date
    Oct 2005
    Location
    Clearwater, Florida
    Posts
    20,252

    Default

    Welcome to Safer Networking, I wish to be sure you have viewed and understand this information.
    "BEFORE you POST" (READ this Procedure before Requesting Assistance) http://forums.spybot.info/showthread.php?t=288
    All advice given is taken at your own risk.
    Please make sure you have read this information so we are on the same page.

    You must have read and followed the "Before you Post" instructions.

    You would have to be a saint to fool with this mess, this is a badly abused computer. It might be easier to reformat:
    http://www.google.com/search?hl=en&q...=f&oq=&aqi=g10

    If you really want to continue, I call tell you:

    *At least three antivirus programs running (only one should be)
    AVG7 (out of date) F-Secure, Symantec

    *Obsolete program: AVG Anti-Spyware 7.5

    *Virtumonde likely: http://www.incodesolutions.com/threa...afolibudll.php

    *Hacked by Ukrainian criminals: 85.255.112.214
    http://whois.domaintools.com/85.255.112.214


    If you want to proceed, uninstall all but one valid, updated antivirus program and post.

    1) Post also an uninstall list: Open Hijackthis.
    Click the "Open the Misc Tools" section Button.
    Click the "Open Uninstall Manager" Button.
    Click the "Save list..." Button.
    Save it to your desktop. Copy and paste the contents into your reply.
    Image: http://img.bleepingcomputer.com/tuto...nstall-man.jpg

    2) A new HJT log.

    3) Please do not enable TeaTimer while we work together.

    Thanks
    MS-MVP Consumer Security 2007-08-09
    Proud Member ASAP
    UNITE Member 2006

  3. #3
    Member
    Join Date
    Aug 2009
    Location
    London, UK
    Posts
    35

    Default

    Thank you for your help.
    I realise it would be better to reformat Vista but, unfortunately, my nephew cannot find his recovery disks (scatter-brained student!) so I only have the eradication options.

    Re the anti-virus programs: I can't update AVG and the other 2 were time-limited options that came with the laptop (he thinks!).

    I'll try to remove F-secure and Symantec. Then I'll post the HJT uninstall log. is there a way round the updating issue for AVG?

  4. #4
    In Memoriam -Always in our heart pskelley's Avatar
    Join Date
    Oct 2005
    Location
    Clearwater, Florida
    Posts
    20,252

    Default

    I'll try to remove F-secure and Symantec. Then I'll post the HJT uninstall log. is there a way round the updating issue for AVG?
    We will get it uninstalled and updated to AVG 8.5 before we finish, please make sure only to be online when you absolutely have to. This junk will download more and you probably have no antivirus protection.

    Thanks...Phil
    MS-MVP Consumer Security 2007-08-09
    Proud Member ASAP
    UNITE Member 2006

  5. #5
    Member
    Join Date
    Aug 2009
    Location
    London, UK
    Posts
    35

    Default

    Sorry about the delay, Phil. I've tried to remove F-secure, but to no avail.
    I'm using my laptop to talk to you and leaving my nephew's off-line.

    I've printed out and scanned the Uninstall log. I hope this is what you wanted:

    2007 Microsoft office Suite service pack 1 (SP1)
    2007 Microsoft Office Suite service Pack 1 (SP1)
    2007 Microsoft office suite service pack 1 (SP1)
    2007 Microsoft office suite service pack 1 (SP1)
    2007 Microsoft office suite service pack 1 (SP1)
    2007 Microsoft Office Suite service pack 1 (SP1)
    2007 Microsoft Office Suite Service Pack 1 (SP1)
    2007 Microsoft office Suite service Pack 1 (SP1)
    2007 Microsoft office Suite service pack 1 (sp1)
    2007 Microsoft office Suite service Pack 1 (sp1)
    32 Bit HP CIO components Installer
    Adobe Bridge 1.0
    Adobe Common File Installer
    Adobe Flash player 10 ActiveX
    Adobe Help Center 1.0
    Adobe photoshop cs2
    Adobe Reader 7.0.9
    Adobe shockwave player 11
    Adobe Stock photos 1.0
    Apple software update
    ArchiBar Toolbar
    Arcsoft photoImpression 5
    AutoCAD 2007 - English
    Autodesk DWF viewer
    AvantGo Client
    BIGscreensaver
    Bluetooth Stack for windows by Toshiba
    BroadJump client Foundation
    Camera Assistant software for Toshiba
    Catalyst Control Center - Branding
    CD/DVD Drive Acoustic silencer Desktop SMS
    Divx Codec
    oivx Converter
    Divx player
    Divx plus DirectShow Filters
    Divx web player
    Documents TO Go
    EASEUS Data Recovery wizard professional 3.3.4
    Emdedded IR Driver
    Ephpod
    EPSON Copy Utility 3
    EPSON Easy photo print
    EPSON Event Manager
    EPSON File Manager
    EPSON Image clip palette
    EPSON Printer software
    EPSON Scan
    EPSON Scan Assistant
    EPSON web-To-page
    ERUNT 1.1j
    ESDX3800 User's Guide
    Flamingo 1.1
    Flamingo 1.1 for Rhino 4.0
    GameShadow
    Google Earth
    Google Toolbar for Internet Explorer
    Google Toolbar for Internet Explorer
    Google updater
    Hotfix for Microsoft .NET Framework 3.5 sp1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    HP Customer Participation program 10.0
    HP-Deskjet F2200 All-In-One Driver software 10.0 Rel .3
    HP Imaging Device Functions 10.0
    HP photosmart Essential 2.5
    HP Smart web printing
    HP solution Center 10.0
    HP update
    Inspiration 8 IE
    Intel Turbo Memory and Intel Matrix storage Manager
    iPod To computer Transfer 4.8
    iTunes
    Java(TM) SE Runtime Environment 6
    LaserJet 1018
    Magic ISO Maker v5.5 (build 0261)
    Maxwell for Rhinoceros 4
    Maxwell Plugin for Maya
    Maxwell Scrlpt Library for Maxwell .Net plugins
    Microsoft .NET Framework 3.5 sp1
    Microsoft .NET Framework 3.5 sp1
    Microsoft office outlook MUI (English) 2007
    Microsoft Office powerpoint MUI (English) 2007
    Microsoft office proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft office proof (spanish) 2007
    Microsoft office proofing (English) 2007
    Microsoft Office shared MUI (English) 2007
    Microsoft office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Standard 2007
    Microsoft office Standard 2007
    Microsoft office word MUI (English) 2007
    Microsoft silverlight
    Microsoft SQL Server Native client
    Microsoft SQL Server setup support Files (English)
    Microsoft SQL server vss writer
    Microsoft Text-to-speech Engine 4.0 (English)
    Microsoft visual c++ 2005 Redistributable
    Microsoft visual c++ 2005 Redistributable
    Microsoft visual c++ 8.0 support DLLs
    MSXML 4.0 sp2 (KB927978)
    MSXML 4.0 Sp2 (KB936181)
    MSXML 4.0 SP2 (KB941833)
    MSXML 4.0 sp2 (KB954430)
    myphotobook 3.1
    Network play System (patching)
    Olympus DSS player
    Penguin 1.0 SR3
    Perfv350 user's Guide
    PIF DESIGNER
    QuickTime
    Read And write 8.1 Gold
    Realtek High Definition Audio Driver
    Registry Mechanic 8.0
    Rhlno RDK
    Rhinoceros 3.0 Rendering patch
    SAMSUNG CDMA Modem Driver Set
    SAMSUNG MobilE USB Modem 1.0 Software
    SAMSUNG Mobile USB Modem Software
    Samsung pc studio 3 USB Driver Installer
    security update for 2007 Microsoft Office system (KB951550)
    security update for 2007 Microsoft office system (KB951944)
    security update for 2007 Microsoft office system (KB960003)
    security update for CAPICOM (KB931906)
    security update for CAPICOM (KB931906)
    security update for Microsoft office Excel 2007 (KB959997)
    security update for Microsoft Office powerPoint 2007 (KB951338)
    security update for Microsoft office system 2007 (KB954326)
    security update for Microsoft Office system 2007 (KB956828)
    security update for Microsoft Office word 2007 (KB956358)
    shop for HP supplies
    sketchup 4.0
    spyware Doctor 6.0
    synaptics pointing Device Driver
    TELL ME MORE
    Texas Instruments PClxx21/x515/xx12 drivers.
    The Rosetta Stone
    TOSHIBA Assist
    TOSHIBA ConfigFree
    TOSHIBA Disc creator
    TOSHIBA DVD PLAYER
    TOSHIBA Extended Tiles for windows Mobility Center
    TOSHIBA Flash Cards support utility
    TOSHIBA Hardware Setup
    Toshiba online Product Information
    TOSHIBA SD Memory Utilities
    TOSHIBA Software Modem
    TOSHIBA supervisor password
    TOSHIBA value Added package
    TouchCopy
    update for Microsoft office 2007 Help for Common Features (KB957244)
    update for Microsoft Office Excel 2007 Help (KB957242)
    update for Microsoft office Outlook 2007 (KB952142)
    update for Microsoft office Outlook 2007 Help (KB957246)
    update for Microsoft Office PowerPoint 2007 Help (KB957247)
    update for Microsoft office word 2007 Help (KB957252)
    update fpr Microsoft script Editor Help (KB957253)
    update for Office 2007 (KB946691)
    update for outlook 2007 Junk Email Filter (kb962871)
    VC80CRTRedist - 8.0.50727.762
    VLC media player 0.9.8a


    Thanks, once again.
    Rosie

  6. #6
    In Memoriam -Always in our heart pskelley's Avatar
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    Default

    2) A new HJT log.
    Read the directions carefuly please, you can wait now until I ask again for a HJT log.


    Uninstall list: I look for malware and security issues and will not know all of your programs, but you should.
    Hackers are using out of date programs to infect folks more and more,
    Here is a small free tool that lets you know when something needs an update if you are interested:
    http://secunia.com/vulnerability_scanning/personal/ While PSI runs in the System Tray for realtime notifications, I personally prefer to turn it off in MSConfig and run it from All Programs when I want to do a check.

    Adobe Flash player 10 ActiveX <<< check this:
    Adobe recommends all users of Adobe Flash Player 10.0.12.36 and earlier versions upgrade to the newest version 10.0.22.87
    http://www.adobe.com/support/securit...apsb09-01.html

    Adobe Reader 7.0.9 <<< out of date and unsafe, see this:
    http://news.cnet.com/8301-1009_3-100...ml?tag=nl.e433
    http://www.adobe.com/products/reader/
    (if you want a smaller program, look at this one)
    Foxit Reader 3.0 for Windows (make sure to uncheck any toolbars)
    http://www.foxitsoftware.com/pdf/rd_intro.php

    Adobe shockwave player 11 <<< check this:
    Security Update available for Shockwave Player
    http://www.adobe.com/support/securit...apsb09-08.html
    Critical Adobe Shockwave flaw affects millions
    http://blogs.zdnet.com/security/?p=3664

    Java(TM) SE Runtime Environment 6 <<< out of date and unsafe:
    http://forums.spybot.info/showpost.p...80&postcount=2
    Be aware of this information so you can opt out of anything you do not want.
    Microsoft Does MSN Toolbar Distribution Deal With Java:
    http://searchengineland.com/microsof...java-15413.php
    Carbonite Piggybacks on Java
    http://www.bleepingcomputer.com/blog...showentry=1569


    Read and follow the directions carefully:
    Download Malwarebytes' Anti-Malware to your Desktop
    http://www.malwarebytes.org/

    http://www.besttechie.net/mbam/mbam-setup.exe <<< download

    * Double-click mbam-setup.exe and follow the prompts to install the program.
    * Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    * If an update is found, it will download and install the latest version.
    * Once the program has loaded, select Perform FULL SCAN, then click Scan.
    * When the scan is complete, click OK, then Show Results to view the results.
    * Be sure that everything is checked, and click Remove Selected.
    * When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt
    * Please post contents of that file & a new HJT log in your next reply.

    Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

    Tutorial if needed:
    http://thespykiller.co.uk/index.php/topic,5946.0.html

    Thanks
    MS-MVP Consumer Security 2007-08-09
    Proud Member ASAP
    UNITE Member 2006

  7. #7
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    Angry

    I've installed MBAM but nothing happens after I click Finish. It doesn't appear to update and it won't open when I click the shortcut or from Programs.

    What next? Should i try to do it unupdated or in Safe Mode?

    Rosie

  8. #8
    In Memoriam -Always in our heart pskelley's Avatar
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    The infection on the computer is of a type that blocks some tools from working. Try deleting it and downloading again using this link:
    http://www.malwarebytes.org/affiliat...mbam-setup.exe

    When you click the link choose "Save this file now" and then OK. At the top "Save in" choose Desktop. At the bottom where you see mbam-setup.exe, change that to rosieb.exe then save it and see if it will update and run.

    Thanks
    MS-MVP Consumer Security 2007-08-09
    Proud Member ASAP
    UNITE Member 2006

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    Unhappy

    That hasn't worked, either.
    Is there another way?

  10. #10
    In Memoriam -Always in our heart pskelley's Avatar
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    Before we try something else. I wish to be sure you understand that these tools have to be run as Administrator since this is Windows Vista.

    Thanks
    MS-MVP Consumer Security 2007-08-09
    Proud Member ASAP
    UNITE Member 2006

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