I'm not sure this is the place to post this as I'm definitley not that computer minded, however I can follow instructions . Being a have a go female I'd like some help.
My computer has just been wiped clean & the OS re-installed however the guy only put SP2 on it & told me to download SP3 when I got back home. I've tried to do this several times but it keeps telling me the installation has failed, so this last time I read the microsoft website which said to disable my AV (Kaspersky) whilst I installed. Things did progress further this time but then it said it couldn't install as c:\windows\system32\advapi32.dll was either open or being used by another application.
I didn't have anything else open whilst I was installing & I'm not sure what the above process does when running but I really need somehelp before this computer goes out of the window.
Can anyone help? If I'm in totally the wrong place can someone tell me where I could find help please?