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Thread: Can't run HJT

  1. #1
    Senior Member
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    Default Can't run HJT

    Hi,
    Below is (hopefully) the link to my earlier post today which describes the problems I have been having with my computer. I have never tried to link to another thread, so I may not have done this right.


    http://forums.spybot.info/showthread.php?t=51234

    Here is the name of the post, just in case the link doesn't work right:

    "google redirect, spybot won't run, etc."


    I have read and tried to follow the directions on "BEFORE you POST". As stated in my earlier thread I am not able to disable TeaTimer by accessing Spybot. So I didn't try to get an HJT log created and posted on that post because the "Before you Post" said to disable TeaTimer first.

    Since that earlier post, I decided to download and install HJT anyway and hopefully that won't create a problem. I followed the directions on "Before you Post" but after installing and clicking on "Do a system scan..." the program apparently did not work right. It seemed to be scanning, but then the program closed and I don't know if a log was created or not. I don't see one anywhere.

    If you need me too, I can just copy and paste my previous post - if that would be easier. I would greatly appreciate any help with this!

    Thank you!
    Last edited by tashi; 2009-08-28 at 22:45. Reason: edited topic subject, can't find, to- can't run hjt

  2. #2
    Emeritus Blade81's Avatar
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    Default

    Hi,

    Download DDS and save it to your desktop from here or here or here.
    Disable any script blocker, and then double click dds.scr to run the tool.
    • When done, DDS will open two (2) logs:
      1. DDS.txt
      2. Attach.txt
    • Save both reports to your desktop. Post them back to your topic.



    Download GMER here by clicking download exe -button and then saving it your desktop:
    • Double-click .exe that you downloaded
    • Click rootkit-tab and then scan.
    • Don't check
      Show All
      box while scanning in progress!
    • When scanning is ready, click Copy.
    • This copies log to clipboard
    • Post log in your reply.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #3
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    Default

    Hi Blade81!
    I am not familiar with computer terms but willing to learn. Could you tell me what a script blocker is?
    I appreciate your help!

  4. #4
    Emeritus Blade81's Avatar
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    Hi,

    Some protection software has script blockers to prevent malicious scripts from running. Unfortunately, that may prevent run of non malicious one too.

    You may not have script blocker there but disable your antivirus program before running DDS
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  5. #5
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    Default

    Hello
    McAfee is not working on my computer. It tries to update and then says to reinstall the program, so I'm assuming the script blocker for that isn't working anyway. Do I need to disable the TeaTimer somehow?

  6. #6
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    Default

    Hopefully I did this right. I opened McAfee's Security Center (even though it is supposedly not working) and clicked on "Advanced Menu" and then "Computer and Files". Spyware protection and System Guard protection are both selected as "on". I selected "off" for "Script Scanning Protection". Now it says script scanning is diabled.

    Do I need to move Spyware protection and System Guard protection to off also?

    And do I need to stop the Teatimer?

    Thanks!

  7. #7
    Emeritus Blade81's Avatar
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    Do I need to move Spyware protection and System Guard protection to off also?
    Please do.

    And do I need to stop the Teatimer?
    TeaTimer won't prevent DDS from running but we can disable it now since it would be needed to disable it during the process anyway.

    Disable Spybot's TeaTimer to make sure it won't interfere with fixes. You can re-enable it when you're clean again:
    • Run Spybot-S&D in Advanced Mode
    • If it is not already set to do this, go to the Mode menu
      select
      Advanced Mode
    • On the left hand side, click on Tools
    • Then click on the Resident icon in the list
    • Uncheck
      Resident TeaTimer
      and OK any prompts.
    • Restart your computer
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  8. #8
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    Default

    One of the issues I have is that I am unable to get Spybot to run. I have "Spybot-SD Resident" on my taskbar. I can right click on it and the menu has the option to "run spybot-S&D" but nothing happens when I click on it. When I click on the Spybot icon on my desktop, it tell me that I may not have appropriate permissions to access.

  9. #9
    Emeritus Blade81's Avatar
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    Ok. Let Spybot be then. We'll disable it later
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  10. #10
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    Default

    Okay, here is the dds.txt file. Do I need to copy and paste the Attach.txt file or zip it? The instructions said not to post it unless specifically requested.

    DDS (Ver_09-07-30.01) - NTFSx86
    Run by Mary at 9:10:53.51 on Mon 08/31/2009
    Internet Explorer: 7.0.5730.13

    ============== Running Processes ===============


    ============== Pseudo HJT Report ===============

    uSearch Bar = hxxp://www.google.com/ie
    uStart Page = hxxp://www.my.yahoo.com/
    uInternet Connection Wizard,ShellNext = iexplore
    uInternet Settings,ProxyOverride = *.local
    BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy162-8-10-2009\SDHelper.dll
    BHO: c:\windows\system32\ghaf8jkdfd.dll: {a36d2a01-00f3-42bd-f434-00bbc39c8953} - c:\windows\system32\ghaf8jkdfd.dll
    TB: Yahoo! Companion: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\ycomp5_3_19_0.dll
    TB: McAfee SiteAdvisor: {0bf43445-2f28-4351-9252-17fe6e806aa0} - c:\program files\siteadvisor\6253\SiteAdv.dll
    TB: Merriam-Webster Online: {b7b76dd6-b6f0-4443-af81-6a3ecf12a57d} - c:\windows\_MWOLTB.DLL
    TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
    TB: {11359F4A-B191-42D7-905A-594F8CF0387B} - No File
    uRun: [Yahoo! Pager] "c:\progra~1\yahoo!\messen~1\YAHOOM~1.EXE" -quiet
    uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
    uRun: [OM_Monitor] c:\program files\olympus\olympus master\Monitor.exe -NoStart
    uRun: [updateMgr] "c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe" AcRdB7_0_9 -reboot 1
    uRun: [AbacastDistributedOnDemand:11] c:\documents and settings\mary\local settings\application data\abacastdistributedondemand\node\11\AbacastDistributedOnDemand.exe -r:11 -x:1
    uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\WCESCOMM.EXE"
    uRun: [mswindows restore service] c:\docume~1\mary\locals~1\temp\w2ovzh.exe
    uRun: [Windows System Recover!] c:\docume~1\mary\locals~1\temp\1158995548.exe
    uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy162-8-10-2009\TeaTimer.exe
    uRunOnce: [Shockwave Updater] c:\windows\system32\adobe\shockw~1\SWHELP~2.EXE -Update -1103471 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; GTB6; .NET CLR 1.0.3705; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)" -"http://www.msnbc.msn.com/id/20044245/ns/entertainment-comics_games_news_of_the_weird/?cat=uj"
    mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
    mRun: [diagent] "c:\program files\creative\sblive\diagnostics\diagent.exe" startup
    mRun: [UpdReg] c:\windows\UpdReg.EXE
    mRun: [DVDSentry] c:\windows\system32\DSentry.exe
    mRun: [MMTray] c:\program files\musicmatch\musicmatch jukebox\mm_tray.exe
    mRun: [AdaptecDirectCD] "c:\program files\roxio\easy cd creator 5\directcd\DirectCD.exe"
    mRun: [Dell AIO Printer A940] "c:\program files\dell aio printer a940\dlbabmgr.exe"
    mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"
    mRun: [Atari Launcher] c:\program files\hasbro interactive\atari arcade hits 1\Atari icon.exe
    mRun: [mmtask] c:\program files\musicmatch\musicmatch jukebox\mmtask.exe
    mRun: [ViewMgr] c:\program files\viewpoint\viewpoint manager\ViewMgr.exe
    mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
    mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
    mRun: [nwiz] nwiz.exe /install
    mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
    mRun: [SiteAdvisor] c:\program files\siteadvisor\6172\SiteAdv.exe
    mRun: [OM_Monitor] c:\program files\olympus\olympus master\FirstStart.exe
    mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
    mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
    mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
    mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
    StartupFolder: c:\documents and settings\mary\start menu\programs\startup\PowerReg Scheduler.exe
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodake~1.lnk - c:\program files\kodak\kodak easyshare software\bin\EasyShare.exe
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\kodaks~1.lnk - c:\program files\kodak\kodak software updater\7288971\program\Kodak Software Updater.exe
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
    uPolicies-explorer: NoFolderOptions = 1 (0x1)
    mPolicies-explorer: <NO NAME> =
    IE: {10F055B8-F443-4adf-948A-EC551E9DBCE4} - c:\documents and settings\mary\start menu\programs\ultimatebet\UltimateBet.lnk
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
    IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\program files\microsoft activesync\INETREPL.DLL
    IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\program files\microsoft activesync\INETREPL.DLL
    IE: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - {4C171D40-8277-11D5-AD55-00010333D0AD} - c:\program files\yahoo!\messenger\yhexbmes0411.dll
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy162-8-10-2009\SDHelper.dll
    Trusted Zone: internet
    Trusted Zone: mcafee.com
    DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
    DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
    DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
    DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/4/9/e494c802-dd90-4c6b-a074-469358f075a6/OGAControl.cab
    DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} - hxxp://zone.msn.com/binFrameWork/v10/StagingUI.cab55579.cab
    DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
    DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
    DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} - hxxp://zone.msn.com/BinFrameWork/v10/ZBuddy.cab55579.cab
    DPF: {41F17733-B041-4099-A042-B518BB6A408C} - hxxp://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/bonnie/us/win/QuickTimeInstaller.exe
    DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - hxxp://bin.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,73/mcinsctl.cab
    DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} - hxxp://zone.msn.com/binframework/v10/ZPAChat.cab55579.cab
    DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6662.cab
    DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1156782442455
    DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} - hxxp://cid-46c60f1cf692a806.spaces.live.com/PhotoUpload/MsnPUpld.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
    DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
    DPF: {917623D1-D8E5-11D2-BE8B-00104B06BDE3}
    DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} - hxxp://cdn2.zone.msn.com/binframework/v10/ZAxRcMgr.cab31267.cab
    DPF: {ABB660B6-6694-407B-950A-EDBA5A159722}
    DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} - hxxp://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
    DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - hxxp://bin.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,16/mcgdmgr.cab
    DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} - hxxp://a.download.toontown.com/sv1.0.37.7/ttinst.cab
    DPF: {C487F60B-59B9-47D9-BFDF-AB26786F8823} - hxxp://zone.msn.com/bingame/zpagames/zpa_stoo.cab62201.cab
    DPF: {C7DB51B4-BCF7-4923-8874-7F1A0DC92277} - hxxp://office.microsoft.com/officeupdate/content/opuc4.cab
    DPF: {CAFEEFAC-0014-0002-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
    DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab
    DPF: {CAFEEFAC-0015-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_04-windows-i586.cab
    DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} - hxxp://zone.msn.com/binframework/v10/StProxy.cab55579.cab
    DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    Filter: text/html - {93371bdd-9a5e-4ab6-a81c-16ec87c7bbb2} -
    Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
    Handler: mctp - {d7b95390-b1c5-11d0-b111-0080c712fe82} - c:\program files\microsoft activesync\AATP.DLL
    Handler: siteadvisor - {3A5DC592-7723-4EAA-9EE6-AF4222BCF879} - c:\program files\siteadvisor\6253\SiteAdv.dll
    WinCE Filter: image/bmp - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\CENETFLT.DLL
    WinCE Filter: image/gif - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\CENETFLT.DLL
    WinCE Filter: image/jpeg - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\CENETFLT.DLL
    WinCE Filter: image/xbm - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\CENETFLT.DLL
    WinCE Filter: text/asp - {6C5C3074-FFAB-11d1-8EC4-00C04F98D57A} - c:\program files\microsoft activesync\CENETFLT.DLL
    WinCE Filter: text/html - {6C5C3074-FFAB-11d1-8EC4-00C04F98D57A} - c:\program files\microsoft activesync\CENETFLT.DLL
    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
    STS: c:\windows\system32\ghaf8jkdfd.dll: {a36d2a01-00f3-42bd-f434-00bbc39c8953} - c:\windows\system32\ghaf8jkdfd.dll
    SecurityProviders: msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll,
    LSA: Authentication Packages = msv1_0 c:\windows\system32\cbXNDUOE

    ============= SERVICES / DRIVERS ===============


    =============== Created Last 30 ================

    2009-08-28 12:34 <DIR> --d----- c:\program files\Trend Micro
    2009-08-11 08:24 <DIR> --d----- c:\docume~1\mary\applic~1\EurekaLog
    2009-08-10 09:57 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Citrix
    2009-08-10 09:53 <DIR> --d----- c:\program files\Citrix
    2009-08-10 09:52 61,224 a------- c:\documents and settings\mary\GoToAssistDownloadHelper.exe
    2009-08-10 07:11 <DIR> --d----- c:\program files\Spybot - Search & Destroy162-8-10-2009
    2009-08-07 01:35 <DIR> --d----- c:\windows\system32\XPSViewer
    2009-08-07 01:33 597,504 -------- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
    2009-08-07 01:33 575,488 -------- c:\windows\system32\xpsshhdr.dll
    2009-08-07 01:33 575,488 -------- c:\windows\system32\dllcache\xpsshhdr.dll
    2009-08-07 01:33 117,760 -------- c:\windows\system32\prntvpt.dll
    2009-08-07 01:33 89,088 -------- c:\windows\system32\dllcache\filterpipelineprintproc.dll
    2009-08-07 01:33 <DIR> --d----- C:\6ac41002c281cabaddbad3
    2009-08-07 01:33 1,676,288 -------- c:\windows\system32\xpssvcs.dll
    2009-08-07 01:33 1,676,288 -------- c:\windows\system32\dllcache\xpssvcs.dll
    2009-08-07 01:27 <DIR> --d----- c:\program files\MSXML 6.0
    2009-08-06 21:24 <DIR> --d-h--- c:\windows\system32\GroupPolicy
    2009-08-05 09:35 <DIR> --d----- c:\docume~1\mary\applic~1\BitZipper
    2009-08-05 09:35 <DIR> --d----- c:\program files\BitZipper
    2009-08-04 17:02 <DIR> --d----- c:\windows\system32\CatRoot

    ==================== Find3M ====================

    2009-08-26 08:11 77,688 a------- c:\docume~1\mary\applic~1\GDIPFONTCACHEV1.DAT
    2009-07-13 23:43 10,841,088 a------- c:\windows\system32\dllcache\wmp.dll
    2009-07-13 23:43 286,208 a------- c:\windows\system32\wmpdxm.dll
    2009-07-13 23:43 286,208 a------- c:\windows\system32\dllcache\wmpdxm.dll
    2009-06-16 09:55 119,808 a------- c:\windows\system32\t2embed.dll
    2009-06-16 09:55 119,808 a------- c:\windows\system32\dllcache\t2embed.dll
    2009-06-16 09:55 82,432 a------- c:\windows\system32\fontsub.dll
    2009-06-16 09:55 82,432 a------- c:\windows\system32\dllcache\fontsub.dll
    2009-06-03 14:27 1,290,752 a------- c:\windows\system32\quartz.dll
    2009-06-03 14:27 1,290,752 a------- c:\windows\system32\dllcache\quartz.dll

    ============= FINISH: 9:12:15.14 ===============

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