Page 11 of 14 FirstFirst ... 7891011121314 LastLast
Results 101 to 110 of 136

Thread: Can't run HJT

  1. #101
    Senior Member
    Join Date
    Jul 2009
    Posts
    101

    Default

    Would it be best to install Service Pack 3 before I download new anti-virus software and firewall?

  2. #102
    Security Expert: Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,288

    Default

    That might be smoother (makes sure antivirus program doesn't affect on sp3 install process).
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  3. #103
    Senior Member
    Join Date
    Jul 2009
    Posts
    101

    Default

    I'm in the middle of installing SP3 and I am getting boxes with warnings like this:

    Setup cannot copy the file dumprep.exe

    Ensure that the location specified below is correct, or change it and insert 'windows SP System Files' in the drive you specify.

    Copy Files from:
    c:\windows\system32

    (the last line above is a drop down box with a:\ as the other option)

    And then I have the option to Retry or Cancel.

    I'm not sure if this is your territory or if I should contact Microsoft for help. I didn't know if some change we made caused this alert. Any ideas?

  4. #104
    Senior Member
    Join Date
    Jul 2009
    Posts
    101

    Default

    Just to clarify, it was only one warning box.

  5. #105
    Security Expert: Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,288

    Default

    Hi,

    If retry doesn't work then cancel whole install process and read this knowledge base article and do as instructed there. Then attempt service pack installation again.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  6. #106
    Senior Member
    Join Date
    Jul 2009
    Posts
    101

    Default

    Thanks! Retry didn't work so I cancelled the installation. I am in the process of reading the article.

  7. #107
    Senior Member
    Join Date
    Jul 2009
    Posts
    101

    Default

    Is Service Pack 3 required for security purposes or can I survive with just SP2?

  8. #108
    Security Expert: Emeritus Blade81's Avatar
    Join Date
    Oct 2006
    Location
    Finland
    Posts
    25,288

    Default

    SP3 is recommended but SP2 with all available security updates is ok too.
    Microsoft Windows Insider MVP 2016-2020
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  9. #109
    Senior Member
    Join Date
    Jul 2009
    Posts
    101

    Default

    Okay. I might resort to keeping SP2. Microsoft had to download a diagnostic tool to try and help me with SP3. I'll see what they say in there email before deciding.

  10. #110
    Senior Member
    Join Date
    Jul 2009
    Posts
    101

    Default

    No luck yet on the SP3 install. Microsoft emailed me a link to their newsgroups and I have posted my problem on windows updates, but have no response yet.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •