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Thread: Can't run HJT

  1. #131
    Emeritus Blade81's Avatar
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    Default

    You can delete non-working versions. Just be careful not to delete icon of working version.
    Microsoft Windows Insider MVP 2016-2018
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  2. #132
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    Default Now what have I done!?!!?

    I deleted the old spybot programs and I also got rid of a few games we no longer played and got rid of McAfee. I also downloaded AVAST anti-virus program.

    Avast put two trojan files it found into it's chest. One was a zuma deluxe file and one was a system volume information\_restore... file.

    While looking at spybot webpage, I noticed my icons were disappearing on my desktop. I don't know exactly what happened, but my computer will not boot now, not even in safe mode. I get the following message:

    Windows could not start because the following file is missing or corrupt
    <windows root>\system32\hal.dll
    Please reinstall a copy of the above file.

    I do know that spybot was popping up windows telling me that certain
    things were changed. There was no option to reject the changes on those items. I did tell it to remember the changes.

    I can copy the hal.dll file from another machine, but I don't know how to get it on my $%^&* computer! And even if I do that am I going to be able to get it back to a usable state? That re-install disc is looking pretty attractive right now!

    Thanks.

  3. #133
    Emeritus Blade81's Avatar
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    That re-install disc is looking pretty attractive right now!
    You seem to have so much issues there (that sp3 problem included) that probably best option is to reinstall.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

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    Malware removal instructions are for the correspondent user's case only.

  4. #134
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    I hate reinstalling after all the time we've spent trying to fix it but I guess we have reached that point. I really appreciate all of the work you've done trying to help me. I've certainly learned alot. I thought we were at the end of the process, too!

    Can you help me with the reinstall disc? I've never had to do this before and I don't know how to use the disc if I can't get it to boot in safe mode. I can try one of the options given such as "last good working configuration", etc. if you can tell me which one to choose.

  5. #135
    Emeritus Blade81's Avatar
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    Hi,

    For repair install you'll find instructions >here<

    If you want to do complete reformat then I suggest tutorial >here<

    If you need more help with those steps I recommend to open a topic on some forum that deals also with other than just malware related issues. Examples of this kind of forums are TechGuy and PC Pitstop.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

  6. #136
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    Default

    Due to inactivity, this thread will now be closed.

    Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread. Please do not add any logs that might have been requested in the closed topic, you would be starting fresh.

    If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.
    Microsoft Windows Insider MVP 2016-2018
    Microsoft MVP Consumer Security 2008-2015
    UNITE member since 2006

    If you have problems create a thread in the forum, please.

    Malware removal instructions are for the correspondent user's case only.

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