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Thread: Help! Cannot update-socket error 10061

  1. #1
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    Question Help! Cannot update-socket error 10061

    I downloaded and installed 1.4 and I cannot update or get a server it says "error retrieving update info file! HTTP/1.1500 (connection refused). I have disabled my firewall (windows) and downloaded the detection rules. What else should I be doing? I need to get a server! I have searched the forums, but I get a bit confused. Your advise will be greatly appreciated.
    SFJenna:p

  2. #2
    Spybot Advisor Team [Retired] md usa spybot fan's Avatar
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    In the past Socket Error # 10061 has indicated proxy server access problems. Do you access the internet through a proxy server? If so:
    • Go into Spybot > Mode > Advanced mode > Settings > Settings. About 2/3 of the way down the option tree there is a category "Web update". Check the last item in the list "Use proxy to connect to update server". A pop-up will come up were you can enter the information required.

    • If you are sitting behind a proxy server and need to know what the settings should be, there are hints in the following article on how to find them:

    If you are able to correct the problem, please let us know what you found. If not please post back.

    Getting an answer is one thing, learning is another.


    Microsoft Windows XP Home Edition running on a 2.40GHz IntelŪ PentiumŪ 4 Processor with 512 MB of RAM and a 533 MHz System Bus.

  3. #3
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    Question cannot connect to server to get updates

    Thanks for your post. I have configured my proxy settings already and in my internet options allows for this site, and my firewall is off. I also have AdAware on my pc. Could this be the problem or is there a registry problem?
    SFJenna:p

  4. #4
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    Don't disable your Windows firewall, that's a bad idea. Just wait for md usa spybot fan help.

    Greetz, Red.

  5. #5
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    Besides firewall and proxy settings, I really don't know what the problem could be.

    Getting an answer is one thing, learning is another.


    Microsoft Windows XP Home Edition running on a 2.40GHz IntelŪ PentiumŪ 4 Processor with 512 MB of RAM and a 533 MHz System Bus.

  6. #6
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    Question Proxy problem

    Is it possible that because I am on a lan at work that the administrative firewall has blocked it? I have used it before and it worked fine on this pc until I got a new pc with xp in our office. Maybe xp has something to to do with it?
    SFJenna:p

  7. #7
    Member of Team Spybot tashi's Avatar
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    SFJenna
    Is this the same computer as the one you reported a problem with here:
    http://forums.spybot.info/showthread...9030#post29030
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  8. #8
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    Yes this is a whole new system.
    SFJenna:p

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    Member of Team Spybot tashi's Avatar
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    Quote Originally Posted by tashi
    Is this the same computer as the one you reported a problem with here:
    http://forums.spybot.info/showthread...9030#post29030
    Quote Originally Posted by SFJenna
    Yes this is a whole new system.
    Yes it is the same?

    If so, please follow the instructions to post in the malware forum so the system can be checked out.

    Cheers.
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

  10. #10
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    Quote Originally Posted by SFJenna
    Is it possible that because I am on a lan at work that the administrative firewall has blocked it? I have used it before and it worked fine on this pc until I got a new pc with xp in our office.
    Also, as this apprantly is not a personal computer but one at work, is your IT person aware you are seeking assistance.

    Malware forum topic:
    http://forums.spybot.info/showthread...9043#post29043
    Microsoft MVP Reconnect 2018-
    Windows Insider MVP 2016-2018
    Microsoft Consumer Security MVP 2006-2016

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