malware: kbiwkm, uacbbr. unable to remove

[Anders61]

Hi Blade,
I was able to run combofix using the .bat file, excellent
It cleared out the java files and generated the following report.

*******************************************
ComboFix 09-09-16.02 - Dave 09/17/2009 3:14.3.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.503.237 [GMT -7:00]
Running from: c:\documents and settings\Dave\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\Dave\Desktop\CFScript.txt
AV: AntiVir Desktop *On-access scanning disabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}
* Created a new restore point

FILE ::
"c:\documents and settings\Dave\Application Data\Sun\Java\Deployment\cache\6.0\16\78fcee10-17cc9737"
"c:\documents and settings\Dave\Application Data\Sun\Java\Deployment\cache\6.0\38\67df4166-67463fc4"
"c:\documents and settings\Dave\Application Data\Sun\Java\Deployment\cache\6.0\49\6b800f31-3f5a9be9"
"c:\documents and settings\Dave\Application Data\Sun\Java\Deployment\cache\6.0\60\59af077c-4aa1c742"
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\Dave\Application Data\Sun\Java\Deployment\cache\6.0\16\78fcee10-17cc9737
c:\documents and settings\Dave\Application Data\Sun\Java\Deployment\cache\6.0\38\67df4166-67463fc4
c:\documents and settings\Dave\Application Data\Sun\Java\Deployment\cache\6.0\49\6b800f31-3f5a9be9
c:\documents and settings\Dave\Application Data\Sun\Java\Deployment\cache\6.0\60\59af077c-4aa1c742

.
((((((((((((((((((((((((( Files Created from 2009-08-17 to 2009-09-17 )))))))))))))))))))))))))))))))
.

2009-09-15 18:44 . 2009-09-15 18:44 411368 ----a-w- c:\windows\system32\deploytk.dll
2009-09-15 18:44 . 2009-09-15 18:44 -------- d-----w- c:\program files\Java
2009-09-11 21:01 . 2009-09-11 21:01 -------- d-----w- c:\program files\trend micro
2009-09-11 21:01 . 2009-09-11 21:02 -------- d-----w- C:\rsit
2009-08-31 21:57 . 2009-08-31 21:57 -------- d-----w- c:\documents and settings\Dave\Application Data\Auslogics
2009-08-31 21:57 . 2009-08-31 21:57 -------- d-----w- c:\program files\Auslogics
2009-08-31 21:02 . 2009-03-30 17:33 96104 ----a-w- c:\windows\system32\drivers\avipbb.sys
2009-08-31 21:02 . 2009-02-13 19:29 22360 ----a-w- c:\windows\system32\drivers\avgntmgr.sys
2009-08-31 21:02 . 2009-02-13 19:17 45416 ----a-w- c:\windows\system32\drivers\avgntdd.sys
2009-08-31 21:01 . 2009-08-31 21:01 -------- d-----w- c:\program files\Avira
2009-08-31 21:01 . 2009-08-31 21:01 -------- d-----w- c:\documents and settings\All Users\Application Data\Avira
2009-08-31 19:09 . 2009-09-17 00:07 -------- d-----w- c:\program files\Wise Disk Cleaner
2009-08-27 17:25 . 2009-08-27 17:25 -------- d-----w- c:\documents and settings\Dave\Application Data\Uniblue
2009-08-24 07:00 . 2009-08-24 07:00 -------- d-----w- c:\windows\ServicePackFiles
2009-08-24 06:46 . 2009-08-24 06:56 -------- d-----w- c:\windows\system32\CatRoot_bak
2009-08-20 23:52 . 2008-06-13 13:10 272128 ------w- c:\windows\system32\drivers\bthport.sys
2009-08-20 23:52 . 2008-06-13 13:10 272128 ------w- c:\windows\system32\dllcache\bthport.sys
2009-08-20 23:47 . 2008-05-01 14:30 331776 ------w- c:\windows\system32\dllcache\msadce.dll
2009-08-20 23:45 . 2009-06-05 07:42 655872 ------w- c:\windows\system32\dllcache\mstscax.dll
2009-08-20 23:44 . 2008-04-21 10:02 215552 ------w- c:\windows\system32\dllcache\wordpad.exe
2009-08-20 22:49 . 2009-07-28 23:33 55656 ----a-w- c:\windows\system32\drivers\avgntflt.sys
2009-08-20 22:25 . 2002-01-05 12:40 487424 ----a-w- c:\windows\system32\msvcp70.dll
2009-08-20 22:25 . 2009-08-20 22:25 -------- d-----w- c:\program files\AML Products
2009-08-20 22:25 . 2002-01-05 13:48 974848 ----a-w- c:\windows\system32\mfc70.dll
2009-08-19 23:17 . 2009-08-19 23:17 -------- d-----w- c:\documents and settings\Dave\DoctorWeb
2009-08-19 22:27 . 2009-08-19 22:27 -------- d-sh--w- c:\documents and settings\All Users\Application Data\{55A29068-F2CE-456C-9148-C869879E2357}
2009-08-19 20:17 . 2009-08-19 20:17 -------- d-----w- c:\documents and settings\All Users\Application Data\Downloaded Installations

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-09-17 01:16 . 2005-08-05 13:49 -------- d-----w- c:\program files\SolidWorks
2009-09-17 01:16 . 2005-08-07 14:31 34817 ----a-w- c:\program files\SolidWorksswxJRNL.BAK
2009-09-17 01:09 . 2005-08-05 07:21 -------- d-----w- c:\program files\Mozilla Thunderbird
2009-09-15 18:34 . 2009-09-15 18:34 0 ----a-w- c:\windows\system32\REN12.tmp
2009-09-15 18:34 . 2009-09-15 18:34 0 ----a-w- c:\windows\system32\REN11.tmp
2009-09-09 00:33 . 2007-02-05 01:23 -------- d-----w- c:\documents and settings\Dave\Application Data\U3
2009-09-04 22:01 . 2007-03-05 21:30 -------- d-----w- c:\program files\HP
2009-08-31 23:36 . 2005-08-05 13:57 78040 ----a-w- c:\documents and settings\Dave\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
2009-08-31 17:41 . 2005-08-07 01:41 -------- d-----w- c:\program files\Spybot - Search & Destroy
2009-08-31 17:41 . 2005-08-07 01:41 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2009-08-25 21:15 . 2005-08-02 10:42 -------- d--h--w- c:\program files\InstallShield Installation Information
2009-08-05 09:11 . 2004-08-03 21:00 204800 ----a-w- c:\windows\system32\mswebdvd.dll
2009-07-30 21:22 . 2005-08-05 08:59 -------- d-----w- c:\program files\Common Files\Adobe
2009-07-29 04:53 . 2004-08-03 21:00 82432 ----a-w- c:\windows\system32\fontsub.dll
2009-07-29 04:53 . 2004-08-03 21:00 119808 ----a-w- c:\windows\system32\t2embed.dll
2009-07-17 18:55 . 2004-08-03 21:00 58880 ----a-w- c:\windows\system32\atl.dll
2009-07-13 17:08 . 2004-08-03 21:00 286720 ----a-w- c:\windows\system32\wmpdxm.dll
2009-06-25 18:36 . 2004-08-03 21:00 95744 ----a-w- c:\windows\system32\mqsec.dll
2009-06-25 18:36 . 2004-08-03 21:00 661504 ----a-w- c:\windows\system32\mqqm.dll
2009-06-25 18:36 . 2004-08-03 21:00 517120 ----a-w- c:\windows\system32\mqsnap.dll
2009-06-25 18:36 . 2004-08-03 21:00 48640 ----a-w- c:\windows\system32\mqupgrd.dll
2009-06-25 18:36 . 2004-08-03 21:00 471552 ----a-w- c:\windows\system32\mqutil.dll
2009-06-25 18:36 . 2004-08-03 21:00 47104 ----a-w- c:\windows\system32\mqdscli.dll
2009-06-25 18:36 . 2004-08-03 21:00 225280 ----a-w- c:\windows\system32\mqoa.dll
2009-06-25 18:36 . 2004-08-03 21:00 186880 ----a-w- c:\windows\system32\mqtrig.dll
2009-06-25 18:36 . 2004-08-03 21:00 177152 ----a-w- c:\windows\system32\mqrt.dll
2009-06-25 18:36 . 2004-08-03 21:00 16896 ----a-w- c:\windows\system32\mqise.dll
2009-06-25 18:36 . 2004-08-03 21:00 138240 ----a-w- c:\windows\system32\mqad.dll
2009-06-25 18:36 . 2004-08-03 21:00 123392 ----a-w- c:\windows\system32\mqrtdep.dll
2009-06-25 08:44 . 2004-08-03 21:00 724480 ----a-w- c:\windows\system32\lsasrv.dll
2009-06-25 08:44 . 2004-08-03 21:00 59392 ----a-w- c:\windows\system32\wdigest.dll
2009-06-25 08:44 . 2004-08-03 21:00 56320 ----a-w- c:\windows\system32\secur32.dll
2009-06-25 08:44 . 2004-08-03 21:00 298496 ----a-w- c:\windows\system32\kerberos.dll
2009-06-25 08:44 . 2004-08-03 21:00 168448 ----a-w- c:\windows\system32\schannel.dll
2009-06-25 08:44 . 2004-08-03 21:00 133632 ----a-w- c:\windows\system32\msv1_0.dll
2009-06-22 11:49 . 2004-08-03 21:00 19968 ----a-w- c:\windows\system32\mqbkup.exe
2009-06-22 11:49 . 2004-08-03 21:00 117248 ----a-w- c:\windows\system32\mqtgsvc.exe
2009-06-22 11:49 . 2004-08-03 21:00 4608 ----a-w- c:\windows\system32\mqsvc.exe
2009-06-22 11:48 . 2004-08-03 21:00 91776 ----a-w- c:\windows\system32\drivers\mqac.sys
2009-06-22 11:34 . 2004-08-03 21:00 92544 ----a-w- c:\windows\system32\drivers\ksecdd.sys
.

((((((((((((((((((((((((((((( SnapShot@2009-09-11_22.11.38 )))))))))))))))))))))))))))))))))))))))))
.
+ 2009-09-15 08:02 . 2009-09-15 08:02 84661 c:\windows\SYSTEM32\Macromed\Flash\uninstall_plugin.exe
+ 2009-07-18 03:21 . 2009-07-18 03:21 257440 c:\windows\SYSTEM32\Macromed\Flash\NPSWF32_FlashUtil.exe
+ 2009-09-15 18:44 . 2009-09-15 18:44 149280 c:\windows\SYSTEM32\javaws.exe
+ 2009-09-15 18:44 . 2009-09-15 18:44 145184 c:\windows\SYSTEM32\javaw.exe
+ 2009-09-15 18:44 . 2009-09-15 18:44 145184 c:\windows\SYSTEM32\java.exe
+ 2009-01-18 23:05 . 2009-01-18 23:05 675840 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B7449A0100000010\9.1.0\JP2KLib.dll
+ 2009-07-18 03:21 . 2009-07-18 03:21 3883424 c:\windows\SYSTEM32\Macromed\Flash\NPSWF32.dll
+ 2009-09-15 07:45 . 2009-09-15 07:45 6653952 c:\windows\Installer\689eb.msp
+ 2009-09-15 18:44 . 2009-09-15 18:44 1757696 c:\windows\Installer\47cc1.msi
+ 2008-12-18 23:48 . 2008-12-18 23:48 3645440 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B7449A0100000010\9.1.0\authplay.dll
+ 2009-02-27 23:37 . 2009-02-27 23:37 20403568 c:\windows\Installer\$PatchCache$\Managed\68AB67CA7DA73301B7449A0100000010\9.1.0\AcroRd32.dll
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"c:\program files\1&1\1&1 EasyLogin\EasyLogin.exe"="1&1 EasyLogin HIDE" [X]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Apoint"="c:\program files\Apoint\Apoint.exe" [2004-09-13 155648]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2005-02-15 155648]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2005-02-15 126976]
"IntelWireless"="c:\program files\Intel\Wireless\Bin\ifrmewrk.exe" [2004-10-30 385024]
"Dell QuickSet"="c:\program files\Dell\QuickSet\quickset.exe" [2005-03-04 606208]
"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2004-04-26 53248]
"UpdateManager"="c:\program files\Common Files\Sonic\Update Manager\sgtray.exe" [2004-01-06 110592]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2004-12-05 127035]
"DataLayer"="c:\program files\Common Files\PCSuite\DataLayer\DataLayer.exe" [2006-10-27 863744]
"PCSuiteTrayApplication"="c:\program files\Nokia\Nokia PC Suite 6\LaunchApplication.exe" [2006-11-08 222208]
"Adobe Reader Speed Launcher"="d:\program downloads\adobe 9\Reader\Reader_sl.exe" [2009-02-28 35696]
"avgnt"="c:\program files\Avira\AntiVir Desktop\avgnt.exe" [2009-03-02 209153]
"SunJavaUpdateSched"="c:\program files\Java\jre6\bin\jusched.exe" [2009-09-15 149280]
"Logitech Utility"="Logi_MwX.Exe" - c:\windows\LOGI_MWX.EXE [2003-12-17 19968]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"PcSync"="c:\program files\Nokia\Nokia PC Suite 6\PcSync2.exe" [2006-11-10 1634304]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2004-08-03 15360]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Acrobat Assistant.lnk - c:\program files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe [2005-8-5 49254]
Bluetooth Manager.lnk - c:\program files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe [2005-1-14 479232]
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2005-8-2 24576]
Picture Package Menu.lnk - d:\program downloads\Picture Package Menu\SonyTray.exe [2007-8-23 151552]
Picture Package VCD Maker.lnk - d:\program downloads\Picture Package Applications\Residence.exe [2007-8-23 106496]
SBC Self Support Tool.lnk - c:\program files\SBC Self Support Tool\bin\matcli.exe [2005-12-24 217088]

[HKEY_USERS\.default\software\microsoft\windows\currentversion\policies\explorer]
"EditLevel"= 0 (0x0)
"NoCommonGroups"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\IntelWireless]
2004-09-07 08:08 110592 ----a-w- c:\program files\Intel\Wireless\Bin\LgNotify.dll

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\run-]
"Yahoo! Pager"="c:\program files\Yahoo!\Messenger\ypager.exe" -quiet

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\run-]
"YBrowser"=c:\program files\Yahoo!\browser\ybrwicon.exe
"BJCFD"=c:\program files\BroadJump\Client Foundation\CFD.exe

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Yahoo!\\Messenger\\YPager.exe"=
"c:\\Program Files\\Yahoo!\\Messenger\\yserver.exe"=
"d:\\Movies\\VLC\\vlc.exe"=
"c:\\Program Files\\Real\\RealPlayer\\realplay.exe"=
"c:\\Program Files\\SolidWorks\\SLDWORKS.exe"=
"c:\\Program Files\\Mozilla Firefox\\firefox.exe"=
"c:\\Program Files\\Mozilla Thunderbird\\thunderbird.exe"=

R2 AntiVirSchedulerService;Avira AntiVir Scheduler;c:\program files\Avira\AntiVir Desktop\sched.exe [8/31/2009 2:02 PM 108289]
R3 GTIPCI21;GTIPCI21;c:\windows\SYSTEM32\DRIVERS\gtipci21.sys [12/31/1979 9:00 AM 80384]
.
Contents of the 'Scheduled Tasks' folder

2007-05-17 c:\windows\Tasks\Spybot - Search & Destroy - Scheduled Task.job
- c:\program files\Spybot - Search & Destroy\SpybotSD.exe [2005-08-07 22:31]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.bing.com/
mStart Page = hxxp://www.dell.com/ap/china/
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = 127.0.0.1
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab
FF - ProfilePath - c:\documents and settings\Dave\Application Data\Mozilla\Firefox\Profiles\i8wujhmy.default\
FF - prefs.js: browser.startup.homepage - hxxps://ssl.scroogle.org/
FF - prefs.js: network.proxy.http - proxy.starhub.net.sg
FF - prefs.js: network.proxy.http_port - 8080
FF - prefs.js: network.proxy.type - 4
FF - component: c:\documents and settings\Dave\Application Data\Mozilla\Firefox\Profiles\i8wujhmy.default\extensions\{a7c6cf7f-112c-4500-a7ea-39801a327e5f}\platform\WINNT_x86-msvc\components\ipc.dll
FF - plugin: d:\program downloads\adobe 9\Reader\browser\nppdf32.dll
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-09-17 03:20
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(676)
c:\program files\Intel\Wireless\Bin\LgNotify.dll
c:\windows\system32\igfxsrvc.dll
c:\windows\system32\hccutils.DLL
.
Completion time: 2009-09-17 3:23
ComboFix-quarantined-files.txt 2009-09-17 10:22
ComboFix2.txt 2009-09-15 07:19
ComboFix3.txt 2009-09-11 22:14

Pre-Run: 296,857,600 bytes free
Post-Run: 356,835,328 bytes free

210 --- E O F --- 2009-08-24 07:50

*******************************************

I checked the system performance and run many of the programs check for connectivity and operation. Everything appears to be operating normally.
Which is hugely successful!!!!!

Greatfully thankful

[Blade81]

Good. Guess we're ready for the final steps then


THESE STEPS ARE VERY IMPORTANT

Let's reset system restore
Reset and Re-enable your System Restore to remove infected files that have been backed up by Windows. The files in System Restore are protected to prevent any programs changing those files. This is the only way to clean these files: You will lose all previous restore points which are likely to be infected. Please note you need Administrator Access to do clean the restore points.

1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.
NOTE: only do this ONCE,NOT on a regular basis




Now lets uninstall ComboFix:

• Click START then RUN
• Now copy-paste Combofix /u in the runbox and click OK

Next we remove all used tools.

Please download OTC and save it to desktop.

• Double-click OTC.exe.
• Click the CleanUp! button.
• Select Yes when the
  Begin cleanup Process?
  prompt appears.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes, if not delete it by yourself.

Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.




UPDATING WINDOWS AND INTERNET EXPLORER

IMPORTANT: You Need to Update Windows and Internet Explorer to protect your computer from the malware that is around on the Internet. Please go to the windows update site to get the critical updates.

If you are running Microsoft Office, or any portion thereof, go to the Microsoft's Office Update site and make sure you have at least all the critical updates installed (Free) Microsoft Office Update.


Make your Internet Explorer more secure

This can be done by following these simple instructions:
From within Internet Explorer click on the Tools menu and then click on Options.
Click once on the Security tab
Click once on the Internet icon so it becomes highlighted.
Click once on the Custom Level button.
Change the Download signed ActiveX controls to Prompt
Change the Download unsigned ActiveX controls to Disable
Change the Initialize and script ActiveX controls not marked as safe to Disable
Change the Installation of desktop items to Prompt
Change the Launching programs and files in an IFRAME to Prompt
Change the Navigate sub-frames across different domains to Prompt
When all these settings have been made, click on the OK button.
If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.



The following are recommended third party programs that are designed to keep your computer clean. A link as well as a brief description is included with each item.

• hosts file:
  
  • Every version of windows has a hosts file as part of them.
  • In a very basic sense, they are used to locate webpages.
  • We can customize a hosts file so that it blocks certain webpages.
  • However, it can slow down certain computers.
  • This is why using a hosts file is optional!!
  
  Download it here. Make sure you read the instructions on how to install the hosts file. There is a good tutorial here
  If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
  
  2. Click the start button (at the lower left hand corner of your screen)
  3. Click run
  4. In the dialog box, type services.msc
  5. hit enter, then locate dns client
  6. Highlight it, then double-click it.
  7. On the dropdown box, change the setting from automatic to manual.
  8. Click ok
• Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For more info, check this webpage out.
  If you don't have a 3rd party firewall or a router behind NAT then I recommend getting one. I recommend either Online Armor Free or Comodo Firewall Pro (If you choose Comodo: Uncheck during installation "Install Comodo HopSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" and install firewall ONLY!). Both providers have support forums that help with configuration related questions.

Just a final reminder for you. I am trying to stress these two points.
UPDATE UPDATE UPDATE!!! Make sure you do this about every 1-2 weeks.
Make sure all of your security programs are up to date.
Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.



Once again, please post and tell me how things are going with your system... problems etc.

Have a great day,
Blade

[Anders61]

Hi Blade,
I had one quick question before a create a new starting point, I hadn't noticed this until now but I don't have any sound. How can I recover this function...


any thoughts on this

thanks

[Anders61]

I found I had the sound card on mute... got it

[Blade81]

Glad to hear the solution was that simple Any other problems?

[Anders61]

Hi Blade,
Things are operating very well but am not able to update to service pack 3 due to lack of disc space.... Common problem I have had so I am looking to uninstall an older program that does not uninstall from the add/remove control panel....
and found an uninstall command on "bleepingcomputer.com"
that provided a command line....

I am debating if this is the correct way to for removing
program - imageMixer VCD2 using:

RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\0701\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F8C6BABF-0837-4EA0-AD6C-8E5A392A7538}\setup.exe" -l0x9 UNINSTALL

by pasting the above into the run command location.

Any thoughts...

Thank you again

[Blade81]

Hi,

I haven't usually uninstalled any software that isn't visible in add/remove programs list. So, don't have experience to guide you here, unfortunately. However, if you picked that file path from some example then it won't work. Those guid values (like that folder name between {}) are unique ones.

[Anders61]

Hi Blade,
I finally was able to install service pack-3... It really takes up a lot of room and swap space...
I believe I have completed all of the update except for IE. I dont use IE and wondered if you recommend I have the updated version ... ?
I was also curious if you recommend using Norton Ghost or another full recovery package ... any suggestions...

thank you very much for the outstanding report and effort.

[Blade81]

I believe I have completed all of the update except for IE. I dont use IE and wondered if you recommend I have the updated version ... ?

I still recommend that you keep IE up-to-date. Some other programs use its components too.

I was also curious if you recommend using Norton Ghost or another full recovery package ... any suggestions...

Yes, having clean backup handy is recommended. Among mentioned Norton Ghost you may want to check Paragon Drive Backup and Acronis TrueImage.

[Blade81]

Since this issue appears to be resolved ... this Topic has been closed. Glad I could help.

Note:If it has been four days or more since your last post, and the helper assisting you posted a response to that post to which you did not reply, your topic will not be reopened. At that point, if you still require help, please start a new topic and include a fresh HijackThis log and a link to your previous thread.

If it has been less than four days since your last response and you need the thread re-opened, please send me or MOD a private message (pm). A valid, working link to the closed topic is required.