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Thread: Total Security wont go away!

  1. #1
    Junior Member
    Join Date
    Sep 2009
    Posts
    5

    Default Total Security wont go away!

    My girlfriend just got this malware yesterday while surfing the internet. I await your help and thanks in advance

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 6:56:30 PM, on 9/18/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16762)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\ASUS\Six Engine\SixEngine.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
    C:\Program Files\lg_fwupdate\fwupdate.exe
    C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
    C:\Program Files\INCAInternet\nProtect Security Platform 2007\nspmain.exe
    C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
    C:\Program Files\Nero\Nero 7\InCD\InCD.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Microsoft ActiveSync\wcescomm.exe
    C:\Program Files\TS\tsc.exe
    C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe
    C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
    C:\PROGRA~1\MICROS~2\rapimgr.exe
    C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\WINDOWS\system32\INCAinternet\nProtect Security Platform 2007\nspsvc.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    C:\WINDOWS\system32\INCAInternet\nProtect Security Platform 2007\nspupsvc.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [Six Engine] "C:\Program Files\ASUS\Six Engine\SixEngine.exe" -r
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
    O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
    O4 - HKLM\..\Run: [LGODDFU] "C:\Program Files\lg_fwupdate\fwupdate.exe" blrun
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [nProtect Security Platform 2007] C:\Program Files\INCAInternet\nProtect Security Platform 2007\nspmain.exe -tray
    O4 - HKLM\..\Run: [SecurDisc] C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Nero\Nero 7\InCD\InCD.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
    O4 - HKCU\..\Run: [TS] C:\Program Files\TS\tsc.exe
    O4 - HKCU\..\Run: [Universal Installer] "C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe" /fromrun /starthidden
    O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
    O4 - HKCU\..\Run: [Desktop Software] "C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe" /ini "uinstaller.ini" /fromrun /starthidden
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INetRepl.dll
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INetRepl.dll
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INetRepl.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1229503752968
    O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} -
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/webgames/popcaploader_v10.cab
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
    O23 - Service: nProtect GameGuard Service (npggsvc) - Unknown owner - C:\WINDOWS\system32\GameMon.des.exe (file missing)
    O23 - Service: nProtect Security Platform 2007 Service (NSPService) - INCA Internet Co., Ltd. - C:\WINDOWS\system32\INCAinternet\nProtect Security Platform 2007\nspsvc.exe
    O23 - Service: nProtect Security Platform 2007 Update Service (NSPUpdateService) - INCAInternet Co.,Ltd - C:\WINDOWS\system32\INCAInternet\nProtect Security Platform 2007\nspupsvc.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

    --
    End of file - 7541 bytes

  2. #2
    Security Expert ken545's Avatar
    Join Date
    Nov 2005
    Location
    Florida's SpaceCoast
    Posts
    15,208

    Default

    Hello Tsubura

    Welcome to Safer Networking.

    Please read Before You Post
    While best efforts are made to assist in removing infections safely, unexpected stuff can happen. It is advisable that you back up your important data before starting any clean up procedure. Neither Safer Networking Forums nor the Analyst providing the advice may be held responsible for any loss.




    Please download RootRepeal one of these locations and save it to your desktop
    Here
    Here
    Here
    • Open on your desktop.
    • Click the tab.
    • Click the button.
    • Check just these boxes:
    • Push Ok
    • Check the box for your main system drive (Usually C:, and press Ok.
    • Allow RootRepeal to run a scan of your system. This may take some time.
    • Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your post.
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

  3. #3
    Junior Member
    Join Date
    Sep 2009
    Posts
    5

    Default

    ROOTREPEAL (c) AD, 2007-2009
    ==================================================
    Scan Start Time: 2009/09/21 22:03
    Program Version: Version 1.3.5.0
    Windows Version: Windows XP SP3
    ==================================================

    Drivers
    -------------------
    Name: dump_atapi.sys
    Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
    Address: 0xB59B9000 Size: 98304 File Visible: No Signed: -
    Status: -

    Name: dump_WMILIB.SYS
    Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
    Address: 0xBADEE000 Size: 8192 File Visible: No Signed: -
    Status: -

    Name: rootrepeal.sys
    Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
    Address: 0xB4BFD000 Size: 49152 File Visible: No Signed: -
    Status: -

    SSDT
    -------------------
    #: 257 Function Name: NtTerminateProcess
    Status: Hooked by "C:\WINDOWS\system32\TKFsFt2k.sys" at address 0xb48f7360

    ==EOF==

  4. #4
    Security Expert ken545's Avatar
    Join Date
    Nov 2005
    Location
    Florida's SpaceCoast
    Posts
    15,208

    Default

    Good Morning,

    I am a bit confused about IncaInternet, part of it looks ok and part of it does not. Is this a program that you installed ?

    Open notepad and then copy and paste the bolded lines below into Notepad.
    Go to File > save as and name the file fixes.bat.
    Change the Save as type to all files and save it to your desktop.

    @echo off
    sc stop npggsvc
    sc delete npggsvc


    Double-click on fixes.bat file to execute it.



    Open HijackThis > Do a System Scan Only, close your browser and all open windows including this one, the only program or window you should have open is HijackThis, check the following entries and click on Fix Checked.

    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://www.popcap.com/webgames/popcaploader_v10.cab






    Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean









    Please download Malwarebytes' Anti-Malware from Here or Here

    • Double-click mbam-setup.exe and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select Perform quick scan, then click Scan.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Be sure that everything is checked, and click Remove Selected .
    • When completed, a log will open in Notepad. Please save it to a convenient location and post the results.
    • Note: If you receive a notice that some of the items couldn't be removed, that they have been added to the delete on reboot list, please reboot.
    Post the report and also a new HJT log please
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

  5. #5
    Junior Member
    Join Date
    Sep 2009
    Posts
    5

    Default

    Hello Ken545,

    Not sure what IncaInternet is either, never heard of it.
    Also not sure why malwarebytes didn't detect total security cause its still in my addon/remove files in control panel and it automatically starts up on reboots.
    Ran all the programs to a tee.
    Malwarebytes log:

    Malwarebytes' Anti-Malware 1.41
    Database version: 2775
    Windows 5.1.2600 Service Pack 3

    9/22/2009 5:38:44 PM
    mbam-log-2009-09-22 (17-38-44).txt

    Scan type: Quick Scan
    Objects scanned: 88135
    Time elapsed: 1 minute(s), 8 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)



    Hijackthis Log:
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 5:41:34 PM, on 9/22/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16762)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\ASUS\Six Engine\SixEngine.exe
    C:\WINDOWS\system32\RUNDLL32.EXE
    C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
    C:\Program Files\lg_fwupdate\fwupdate.exe
    C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
    C:\Program Files\Nero\Nero 7\InCD\InCD.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Microsoft ActiveSync\wcescomm.exe
    C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe
    C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
    C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe
    C:\PROGRA~1\MICROS~2\rapimgr.exe
    C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [Six Engine] "C:\Program Files\ASUS\Six Engine\SixEngine.exe" -r
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
    O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
    O4 - HKLM\..\Run: [LGODDFU] "C:\Program Files\lg_fwupdate\fwupdate.exe" blrun
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [SecurDisc] C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Nero\Nero 7\InCD\InCD.exe
    O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
    O4 - HKCU\..\Run: [TS] C:\Program Files\TS\tsc.exe
    O4 - HKCU\..\Run: [Universal Installer] "C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe" /fromrun /starthidden
    O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
    O4 - HKCU\..\Run: [Desktop Software] "C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe" /ini "uinstaller.ini" /fromrun /starthidden
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INetRepl.dll
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INetRepl.dll
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INetRepl.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1229503752968
    O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} -
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
    O23 - Service: nProtect Security Platform 2007 Service (NSPService) - INCA Internet Co., Ltd. - C:\WINDOWS\system32\INCAinternet\nProtect Security Platform 2007\nspsvc.exe
    O23 - Service: nProtect Security Platform 2007 Update Service (NSPUpdateService) - INCAInternet Co.,Ltd - C:\WINDOWS\system32\INCAInternet\nProtect Security Platform 2007\nspupsvc.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

    --
    End of file - 6935 bytes

  6. #6
    Security Expert ken545's Avatar
    Join Date
    Nov 2005
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    Florida's SpaceCoast
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    15,208

    Default

    Good Morning,

    You can remove IncaInternet via the Add Remove Programs.


    Download ComboFix from one of these locations:

    Link 1
    Link 2
    Link 3

    * IMPORTANT !!! Save ComboFix.exe to your Desktop


    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    • See this Link for programs that need to be disabled and instruction on how to disable them.
    • Remember to re-enable them when we're done.

    • Double click on ComboFix.exe & follow the prompts.

    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.




    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Click on Yes, to continue scanning for malware.

    When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply along with a New Hijackthis log.

    *If there is no internet connection when Combofix has completely finished then restart your computer to restore back the connections.
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

  7. #7
    Junior Member
    Join Date
    Sep 2009
    Posts
    5

    Default

    ComboFix 09-09-22.03 - JoshPerson 09/23/2009 7:21.1.4 - NTFSx86
    Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3327.3003 [GMT -7:00]
    Running from: c:\documents and settings\JoshPerson\Desktop\ComboFix.exe
    AV: nProtect GameGuard Personal 2007 *On-access scanning enabled* (Updated) {7D36BE97-9969-4C9F-9DC1-282DB4E1FBEA}
    .

    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .

    c:\program files\TS\tsc.exe
    c:\windows\system32\drivers\gasfkytprteppr.sys
    c:\windows\system32\gasfkydqqhweax.dll
    c:\windows\system32\gasfkymimrjsbf.dat
    c:\windows\system32\gasfkytduppkpm.dll
    c:\windows\system32\gasfkyvnrijwls.dat
    c:\windows\system32\gasfkyxvsipfuf.dll

    .
    ((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
    .

    -------\Service_gasfkyymfoawux
    -------\Legacy_gasfkyymfoawux


    ((((((((((((((((((((((((( Files Created from 2009-08-23 to 2009-09-23 )))))))))))))))))))))))))))))))
    .

    2009-09-23 00:27 . 2009-09-23 00:27 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
    2009-09-23 00:27 . 2009-09-10 21:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
    2009-09-23 00:27 . 2009-09-10 21:53 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
    2009-09-19 01:56 . 2009-09-19 01:56 -------- d-----w- c:\program files\Trend Micro
    2009-09-19 01:54 . 2009-09-19 01:54 -------- d-----w- c:\program files\ERUNT
    2009-09-19 00:40 . 2009-09-19 00:49 -------- d---a-w- c:\documents and settings\All Users\Application Data\TEMP
    2009-09-18 23:32 . 2009-09-18 23:32 -------- d-----w- c:\documents and settings\JoshPerson\Application Data\Malwarebytes
    2009-09-18 23:32 . 2009-09-18 23:32 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
    2009-09-16 20:37 . 2009-09-16 20:37 -------- d-----w- c:\program files\Common Files\TSUninstall
    2009-09-16 20:37 . 2009-09-23 14:22 -------- d-----w- c:\program files\TS
    2009-09-01 15:20 . 2005-01-01 09:43 4682 ----a-w- c:\windows\system32\npptNT2.sys
    2009-09-01 15:19 . 2009-09-01 15:19 -------- d-----w- c:\program files\Common Files\INCA Shared
    2009-09-01 15:18 . 2009-09-01 15:18 -------- d-----w- c:\documents and settings\JoshPerson\Local Settings\Application Data\assembly
    2009-09-01 15:10 . 2009-09-01 15:10 -------- d-----w- c:\windows\Logs

    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2009-09-23 03:08 . 2009-04-02 01:29 -------- d-----w- c:\documents and settings\JoshPerson\Application Data\uTorrent
    2009-09-23 00:25 . 2008-12-30 03:17 -------- d-----w- c:\program files\lg_fwupdate
    2009-09-17 18:10 . 2008-12-17 10:29 -------- d-----w- c:\program files\World of Warcraft
    2009-09-06 19:03 . 2008-12-17 08:38 -------- d--h--w- c:\program files\InstallShield Installation Information
    2009-09-02 02:50 . 2009-02-22 19:33 -------- d-----w- c:\program files\Full Tilt Poker
    2009-07-07 03:18 . 2008-12-17 08:57 68456 ----a-w- c:\documents and settings\JoshPerson\Local Settings\Application Data\GDIPFONTCACHEV1.DAT
    .

    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4

    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "H/PC Connection Agent"="c:\program files\Microsoft ActiveSync\wcescomm.exe" [2006-11-13 1289000]
    "Universal Installer"="c:\program files\ComcastUI\Universal Installer\uinstaller.exe" [2008-03-18 984616]
    "LightScribe Control Panel"="c:\program files\Common Files\LightScribe\LightScribeControlPanel.exe" [2007-12-05 2295072]
    "Desktop Software"="c:\program files\ComcastUI\Universal Installer\uinstaller.exe" [2008-03-18 984616]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "Six Engine"="c:\program files\ASUS\Six Engine\SixEngine.exe" [2008-06-03 5964800]
    "NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2008-11-12 13672448]
    "NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2008-11-12 86016]
    "RemoteControl"="c:\program files\CyberLink\PowerDVD\PDVDServ.exe" [2007-03-15 71216]
    "LanguageShortcut"="c:\program files\CyberLink\PowerDVD\Language\Language.exe" [2007-01-09 52256]
    "LGODDFU"="c:\program files\lg_fwupdate\fwupdate.exe" [2008-12-30 548864]
    "Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2009-02-28 35696]
    "QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2009-05-27 413696]
    "SecurDisc"="c:\program files\Nero\Nero 7\InCD\NBHGui.exe" [2007-11-26 1629480]
    "NeroFilterCheck"="c:\program files\Common Files\Ahead\Lib\NeroCheck.exe" [2007-03-01 153136]
    "InCD"="c:\program files\Nero\Nero 7\InCD\InCD.exe" [2007-11-26 1057064]
    "RTHDCPL"="RTHDCPL.EXE" - c:\windows\RTHDCPL.exe [2008-05-16 16862720]
    "nwiz"="nwiz.exe" - c:\windows\system32\nwiz.exe [2008-11-12 1630208]

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\aawservice]
    @="Service"

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
    "EnableFirewall"= 0 (0x0)

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
    "%windir%\\Network Diagnostic\\xpnetdiag.exe"=
    "%windir%\\system32\\sessmgr.exe"=
    "c:\\Program Files\\mIRC\\mirc.exe"=
    "c:\\Program Files\\World of Warcraft\\WoW-1.12.0-enUS-downloader.exe"=
    "c:\\Program Files\\Ventrilo\\Ventrilo.exe"=
    "c:\program files\Microsoft ActiveSync\rapimgr.exe"= c:\program files\Microsoft ActiveSync\rapimgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync RAPI Manager
    "c:\program files\Microsoft ActiveSync\wcescomm.exe"= c:\program files\Microsoft ActiveSync\wcescomm.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Connection Manager
    "c:\program files\Microsoft ActiveSync\WCESMgr.exe"= c:\program files\Microsoft ActiveSync\WCESMgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Application
    "c:\\Program Files\\Messenger\\msmsgs.exe"=
    "c:\\Program Files\\World of Warcraft\\Launcher.exe"=
    "c:\\Program Files\\uTorrent\\uTorrent.exe"=
    "c:\\WINDOWS\\Downloaded Program Files\\PurpleBean.exe"=
    "c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
    "c:\\Program Files\\World of Warcraft\\WoW-3.1.3.9947-to-3.2.0.10192-enUS-downloader.exe"=
    "c:\\Program Files\\World of Warcraft\\WoW-3.2.0.10192-to-3.2.0.10314-enUS-downloader.exe"=

    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
    "26675:TCP"= 26675:TCP:169.254.2.0/255.255.255.0:Enabled:ActiveSync Service

    R0 mv61xx;mv61xx;c:\windows\system32\drivers\mv61xx.sys [6/23/2008 3:21 PM 150568]
    R3 L1e;Miniport Driver for Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller;c:\windows\system32\drivers\l1e51x86.sys [12/17/2008 1:40 AM 36864]
    S3 NSPService;nProtect Security Platform 2007 Service;c:\windows\system32\INCAInternet\nProtect Security Platform 2007\nspsvc.exe [9/1/2009 12:39 PM 354848]
    S3 NSPUpdateService;nProtect Security Platform 2007 Update Service;c:\windows\system32\INCAInternet\nProtect Security Platform 2007\nspupsvc.exe [9/1/2009 12:39 PM 813600]
    S3 TKFsAc;TKFsAc;c:\windows\system32\TKFsAc2k.sys [9/1/2009 12:39 PM 88864]
    S3 TKFsAv;TKFsAv;c:\windows\system32\TKFsAv2k.sys [9/1/2009 12:39 PM 31488]
    S3 TKFsFt;TKFsFt;c:\windows\system32\TKFsFt2k.sys [9/1/2009 12:39 PM 80672]
    S3 TKRgAc;TKRgAc;c:\windows\system32\TKRgAc2k.sys [9/1/2009 12:39 PM 41984]
    S3 TKRgFt;TKRgFt;c:\windows\system32\TKRgFtXp.sys [9/1/2009 12:39 PM 24704]

    [HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{10880D85-AAD9-4558-ABDC-2AB1552D831F}]
    "c:\program files\Common Files\LightScribe\LSRunOnce.exe"
    .
    .
    ------- Supplementary Scan -------
    .
    IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
    .
    - - - - ORPHANS REMOVED - - - -

    HKCU-Run-TS - c:\program files\TS\tsc.exe
    HKCU-Run-PlayNC Launcher - (no file)
    AddRemove-TS - c:\program files\TS\tsc.exe



    **************************************************************************

    catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
    Rootkit scan 2009-09-23 07:23
    Windows 5.1.2600 Service Pack 3 NTFS

    scanning hidden processes ...

    scanning hidden autostart entries ...

    scanning hidden files ...

    scan completed successfully
    hidden files: 0

    **************************************************************************
    .
    Completion time: 2009-09-23 7:24
    ComboFix-quarantined-files.txt 2009-09-23 14:24

    Pre-Run: 861,194,440,704 bytes free
    Post-Run: 861,174,599,680 bytes free

    WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
    [boot loader]
    timeout=2
    default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
    [operating systems]
    c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
    multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect

    134




    HijackThisLog
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 7:26:52 AM, on 9/23/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16762)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\CyberLink\Shared Files\RichVideo.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\explorer.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Six Engine] "C:\Program Files\ASUS\Six Engine\SixEngine.exe" -r
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
    O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
    O4 - HKLM\..\Run: [LGODDFU] "C:\Program Files\lg_fwupdate\fwupdate.exe" blrun
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [SecurDisc] C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
    O4 - HKLM\..\Run: [InCD] C:\Program Files\Nero\Nero 7\InCD\InCD.exe
    O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
    O4 - HKCU\..\Run: [Universal Installer] "C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe" /fromrun /starthidden
    O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
    O4 - HKCU\..\Run: [Desktop Software] "C:\Program Files\ComcastUI\Universal Installer\uinstaller.exe" /ini "uinstaller.ini" /fromrun /starthidden
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INetRepl.dll
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INetRepl.dll
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~2\INetRepl.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1006.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/wind...?1229503752968
    O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} -
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: InCD Helper (InCDsrv) - Nero AG - C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
    O23 - Service: nProtect Security Platform 2007 Service (NSPService) - INCA Internet Co., Ltd. - C:\WINDOWS\system32\INCAinternet\nProtect Security Platform 2007\nspsvc.exe
    O23 - Service: nProtect Security Platform 2007 Update Service (NSPUpdateService) - INCAInternet Co.,Ltd - C:\WINDOWS\system32\INCAInternet\nProtect Security Platform 2007\nspupsvc.exe
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe

    --
    End of file - 6147 bytes

  8. #8
    Security Expert ken545's Avatar
    Join Date
    Nov 2005
    Location
    Florida's SpaceCoast
    Posts
    15,208

    Default

    Hi,

    c:\program files\TS<-- Delete this folder, let me know if it would not delete


    Did you try to uninstall IncaInternet ? It appears to be some sort of AV, may be out of date. I can link you to some free AVs if you need one.

    How are things running now ?
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

  9. #9
    Junior Member
    Join Date
    Sep 2009
    Posts
    5

    Default

    Ken,

    I was able to delete the TS folder yes.
    And i found out what IncaInternet is. Its a ingame AV called nProtect GameGuard, which was installed when i installed a mmorpg called Aion. Its totally safe im pretty sure. Turned TeaTimer back on and everything is running smoothly if not better. You've been a great deal of help to me and i appreciate the quick and easy instructions you guys provide. If i ever need help again (hopefully not ) i'll know where to turn.

    Thanks for everything,
    Tsubura

  10. #10
    Security Expert ken545's Avatar
    Join Date
    Nov 2005
    Location
    Florida's SpaceCoast
    Posts
    15,208

    Default

    Your very welcome


    RootRepeal <--Drag it to the trash

    TFC <--Yours to keep, run it about once aweek to clean out the clutter.

    Malwarebytes <-- Yours to keep also, check for updates and run a scan now and then.

    Combofix <---Is not a general cleaning tool, just run it with supervision or you can bork your system

    • Click START then RUN
    • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.




    • When shown the disclaimer, Select "2"


    The above procedure will:
    • Delete the following:
      • ComboFix and its associated files and folders.
      • VundoFix backups, if present
      • The C:\Deckard folder, if present
      • The C:_OtMoveIt folder, if present
    • Reset the clock settings.
    • Hide file extensions, if required.
    • Hide System/Hidden files, if required.
    • Reset System Restore.







    Keep in mind if you install some of these programs. Only ONE Anti Virus and only ONE Firewall is recommended, more is overkill and can cause you problems. You can install all the Spyware programs I have listed without any problems. If you install Spyware Blaster and Spyware Guard, they will conflict with the TeaTimer in Spybot , you can still install Spybot Search and Destroy but do not enable the TeaTimer .

    Here are some free programs to install, all free and highly regarded by the fine people in the Malware Removal Community
    • Spybot Search and Destroy 1.6
      Check for Updates/ Immunize and run a Full System Scan on a regular basis. If you install Spyware Blaster ( Recommended ) then do not enable the TeaTimer in Spybot Search and Destroy.
    • Spyware Blaster It will prevent most spyware from ever being installed. No scan to run, just update about once a week and enable all protection.
    • Spyware Guard It offers realtime protection from spyware installation attempts, again, no scan to run, just install it and let it do its thing.
    • IE-Spyad
      IE-Spyad places over 6000 web sites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (cookies etc) from the sites listed, although you will still be able to connect to the sites.
    • Firefox 3 It has more features and is a lot more secure than IE. It is a very easy and painless download and install, it will no way interfere with IE, you can use them both.



    Safe Surfn
    Ken
    Microsoft MVP Consumer Security 2007-2008-2009-2010-2011-2012-2013-2014

    ERROR MESSAGE 386
    No KeyBoard Detected
    Press F1 To Continue

    Just a reminder that threads will be closed if no reply in 3 days.

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